Alessandra Bridal & Formal Wear

Everything was perfect (mostly) until the owner stepped in. She tried to blame me for all of her seamstress' problems. Example: Her seamstress told me she did not take the bust in and the owner accused me of losing inches off my bust in 3 days. Don't you think my bra would no longer fit?

I attempted to explain to the owner that I am happy I have my dress, but this is poor customer service, so that maybe she could fix things with other customers. She couldn't understand a simple customer critique. She started yelling and acting crazy in the middle of her own store.

To summarize: I wouldn't wish this place on my worst enemy. Steer clear ladies.

I brought my dress to Alessandra for alterations, and it turned out perfect!!

I found my perfect wedding gown at Alessandra Bridal, along with my gorgeous headpiece! Sally helped me out during my two gown browsing/selection appointments. My mom, dad & one bridesmaid were there when I decided on a gown. They put up with my indecision between two amazing wedding gowns... I think that appointment lasted two hours or more because I kept trying one on, then the other. I made the right decision. I had a couple of fittings once my dress came in, because the bustle had to be altered -- since I needed to be able to walk/dance backward. If you plan on doing the foxtrot or any other ballroom dance, don't forget to mention that to your tailor/wedding salon during your alterations!

Everyone at Alessandra’s was great. The staff there is very knowledgeable and helpful. In fact, the dress that I wanted was actually from a designer that they did not typically carry, but they were able to order the dress for me anyways. This made things much easier for me since the other store that had the dress was a lot farther away from my house. In addition, they were able to help me stay close to my budget without sacrificing what I wanted. The alterations were done perfectly, and I really have no complaints. I would highly recommend them to other brides.

They were not flexible with their appointments at all! I was allowed to come in for alterations between 10 and 5 Monday - Thursday and at 8 am on saturday. It was not easy when you work. bUT I loved my dress and the alterations were good. A little pricey on the alterations but the dress fit and worked. The first time in there was amazing, there were a few girls that made the experience amazing! But the owner's daughter in-law was not helpful at all and when I talked to the owner she stated that her daughter in-law did nothing wrong and tried to help and she has been doing this for 20 years so her daughter in-law was right~ The daughter in-law was extremely rude and basically couldnt wait to get me off the line.
Experience was ok, but i LOVED my dress and that was what mattered most!

Great selection and staff. My dress made my day as perfect and beautiful as I ever could have imagined it to be. Highly recommend this store.

Alessandra's Bridal was very pleasant to work with for my bridal gown. Price was reasonable (although each alteration adds cost and was a little pricey). They did a wonderful job with alterations on a short schedule, and the dress did fit perfectly on my wedding day.

I heard wonderful things about Alessandra's Bridal/ Like most of you said, the first time i went in i had a wonderful experience. After that is when hell broke loose. I ordered my bridesmaid dresses through then since i thought it would make it easier on me and everyone else. They ordered all of my bridesmaids wrong sizes then said they lost 3 dress sizes since the first time they were measured which is BS. They wanted more money out of alterations. Ordering my sister and close girlfriends who are a size 1 and 2 a size 4 and 8! It was falling off of them at their fitting. They blammed it on me saying it was my decision to order these dresses since they don't deal with the vendor which is another LIE. The owner is the rudest one. She was talking shit about my cousin to another girl in the back (while my cousin standing outside the door) saying there is no way she can fit into a size 4 (which she is and could) then walked out and said "Oh hunny, you will be able to fit perfectly into this dress". I haven't even gone in for my fitting yet and i am nervous and will not put up with their shit. They are such bitches there and don't care about doing anything except making a sale.

OH and made i add another point, they messed up and wrote down the wrong price on my contract and had the nerve after everything was signed a couple of days later to tell me that the girl wrote down the wrong amount and i will have to pay the difference. I told her that wasn't my fault and i will not be paying it. They even sent me a new contract. There are plenty of other amazing bridal salons, spend your time elsewhere

I walked in to Alessandra's to just look around- and I am SO glad I did. Not only did I receive exceptional service, but they helped me to create my dream gown- by doing VERY reasonably priced custom work on a sale gown. I was so very pleased with my initial service, my bridal party and mom went to get their dresses there too. I never once felt like I was "just another bride"...many of the saleswomen knew my name, where I was getting married, what I did for a living, and the special details about my wedding. I felt so welcome and comfortable- as did my bridal party and my mom. Pricing for Bridesmaid dresses was far lower than other places, and they got a great deal on alterations- because I had purchased there too! It was a great experience, and I encourage you to check them out! :)

My daughter is 5'10" tall and when our sales person did not order extra length, Alessandra stepped in to make sure everything would work out, and it did!
I believe they have the most respectful line of dresses with out being pretensious. They are reasonable priced and have a wonderful selection of bridalwear designers.
Alesandra is a wonderful owner, she will make sure you are completely satified.

I was a little hesitant about coming here at first but I decided to go anyways and I did find my dress but I should have gone with my gut! Everyone was extremely nice and helpful while making the sale but after that were extremely rude! My dress fit perfectly when it came in so I only wanted cups put in the dress so I didn’t have to wear a bra. But Alessandra insisted I have a lot of cleavage because that’s what most girls want. After explaining numerous times that I wasn’t comfortable with that she finally said fine and did a little pinning for the cups and said I was done. (I’m not very conservative by any means and a little cleavage is ok but this was just out of control!)When I went back to try on the dress after the alterations I noticed that they went ahead and took in the dress to give me extra cleavage anyways! I told them that was not what I wanted and asked if they could let it out. After huffing and puffing and trying to sell me a bunch of other stuff they said they would fix it and I was to come in when the dress was ready to try it on and take it home. When I came in the last time I actually came by myself since I figured it would be quick. There wasn’t any other customers in the store either at the time. Once I tried on the dress I noticed they still didn’t fix it the way they said they would. The sales associate and the seamstress told me everything looked fine to them and something must be wrong with me! They went and got Alessandra and she told me that maybe there was something wrong with my chest or my body and then said I must have just gotten heavier! I’m a size 4 and actually lost weight in between fittings! I explained I wasn’t comfortable in the dress and would have problems sitting in it the way it was taken in. Alessandra told me that this is just a dress I might have to stand up straight with my shoulders back all night! After begging them to take it back out to it’s original state they finally agreed and as I waited in the dressing room I could hear them talking about me and how something was wrong with me! The dress then fit properly but I left almost in tears and not sure if I even liked my dress anymore! I must also mention I was able to sit just fine on my wedding day but still wouldn’t recommend this place to anyone!

I was showered with attention on my first appointment, tried on the dress of my dreams and felt the price was competitive, but ended up with a bit of a nightmare on my wedding day after alterations. I realize that my very hourglass figure may not be the easiest to fit, but I thought that's why the sales person encouraged me into the corset style. Now I'm so embarrassed by all the cleavage hanging out in my pictures that it will be hard to pick all shoulder and above pictures to go in the album. During the fittings I repeatedly requested that the dress be taken in at my waist, and after all kinds of pinning during my final fitting (during which the chest was no issue) I was told that it would be. As soon as my matron snapped the corset panel on the wedding day, I knew there was trouble. The lacing at the top was too wide and then pulled all the way together at the waist. To say my cups runneth over is an understatement. I really loved that dress when I first tried it on and now it's the gaff of my day that I have to try to look back on and laugh about. I would have rather the cake fall over, but at least I married a wonderful man who thinks I always look beautiful.

I also had my MOH stop in when we first started looking for maid dresses and she went an early afternoon mid-week and was basically pointed at a room and wall of dresses. NO effort was made to direct her to the designer I had written on the card THEY had me fill out to give authorization that the bridesmaids could pick different dress styles! Cuz that's such a NUTTY idea these days?

Maybe this is just an industry problem? I keep hearing/reading the same scenario with so many bridal shops where the first sales experience is fantastic, but then everything else after falls apart. Maybe the whole online thing isn't the worst idea if you know a good tailor?

I went to Alessandra's after a co-worker of mine suggested them (she got her dress here). She had been to about 7 or 8 different salons and had not found anything she liked; until Alessandra's. This was the second salon I went to. Everyone was very helpful and listened to what I was looking for and what would work with our 'theme.' They also took into consideration what my budget was, which I appreciated. Even though the salon is not that large (which is actually helpful because you will not feel overwhelmed by dresses) they have a gorgeous selection! I found the perfect dress for my wedding thanks to Flavia! It was also nice that I did not feel pressured into buying a dress; they wanted me to find the right one for me! I ended up ordering the dress on my second visit (I had to bring my mom and other sister to see it). My bridesmaids also ordered their dresses from Alessandra's, and even though they did not have a sample of that specific dress they were able to order it without any problem and get me a color swatch! On my wedding day I received so many complements on my dress; everyone said it looked like it was designed especially for me! Thank you Alessandra's for helping me find my perfect dress!

So far I know 4 other Brides that have gotten their dresses from Alessandra's, and all love them!

I purchased my wedding gown from Alessandra's and was very happy with the end result. The ladies that work here are all very kind and helpful. I had a few problems when I was getting my alterations but nothing they didn't take care of for me. I loved my dress and everything was wonderful!

I found a beautiful gown, at a reasonable price. I really loved that you received personal service here to help you choose a gown. I was very bothered by other stores leaving you in a sea of dresses to find that one special gown!

Horrible, horrible, horrible!!! I don't even know where to begin.....i went in and tried on a few dresses, they showed me dresses only out of my price range and then once i picked a dress i loved they said it'll be here in 3 months. 3 months went by, i called to check in with them since i hadn't heard from them. They told me that my dress wouldn;t be in until 2 1/2 weeks before my wedding. I was so upset, they promised me something else and now i would have to be rushed to make sure my dress fit or that it was even the right one i ordered. So they called me back and said they could rush it but it would still be a month before my wedding. So when i went in there to try the dress on, the owner was there and basically told me i was a "typical bride" and over reacted at the situation. Then went on to be so rude to both my mom and I about it. I had to have it altered about 3-4 times and even my requests were never done. So i went to pick up my dress and we tried it on, it fit ok, so we took it home (didn't know what to do at that point, 1 day before my wedding). Once we got home, the owner called and said oh we left a pin in your dress, the tailor didn;t want to do the strap that holds your dress up because it was fine before, even though the strap needed 3 inches cut off. So i took it out and spent the entire night pulling my dress up, the dress was too big and bunched all over the place. On top of that, when i went to get the dress out of the bag they gave it to me in, i had to go around it and get all the fuzzes and threads off and I don't think they steamed the dress. I am so unhappy with their service and i will never ever tell anyone to go in there.

my dress fit like a glove! they were patient and hard working to make my dress fit perfectly!

Alessandra's Bridal ha such an amazing staff to work with. My persoanl associate was Anglea. She was so nice and answered any questions I had. Scheduling dress fitting they were very accomadating to my schedule and were also accomadating in my addition dress showings when my family came in from California to see it. I would reccommend them to any bride trying to find her dress.

I must have tried on around 50 dresses before coming to Alessandra's. Sandy helped with everything and when I walked in she already knew which dress she thought would be the one, and it was! The whole staff is so kinda and professional. I only paid $500 for my beautiful dress and everyone thought it was well over $2k. Alessandra herself even helped put my dress in the car on the final pick up. Several of my friends have bought dresses here since my wedding. Great experience!

I actually found my dress at a salon outside Chicago, but decided to buy it in Michigan to save some money. It was $500 less expensive at Alessandra's! Awesome. They didn't have a huge selection in the store, so it's probably not the first place I would have gone to look for dresses. Since I already knew what I wanted, they were a good choice for me. My dress came out great (thank you extra length!) and the alterations were perfect. They have some excellent seamstresses! I also bought my bridesmaids dresses there, and they were affordable and turned out great too.

They were extremely friendly and were willing to work with me to find the perfect dress for my wedding. They even worked around my work schedule for all of my fittings and alterations.

The staff is great, they were so helpful during the whole purchasing/fitting process. I added on to my dress and the work they did was beautiful! They really take the time to help you look and feel your best!

Aziz is the best! Where do I begin? This is the first place I looked at dresses. I was in love with the first dress I tried on. I ended up purchasing the very first dress and I Just knew it was the right one for me. The funny part is I tried the dress on in October and didn’t go back till February and they were still able to get my dress and purchase it for a clearance price since I put down a $50 deposit. I worked with Aziz who I highly recommend. The dresses there are expensive. However I had a budget and Aziz worked with me. She found me a beautiful dress marked originally at $2,000 and I got it on clearance brand new for $700. I have never felt so beautiful in my life and Aziz was the most helpful person there. She helped me pick out a veil to go with my dress and she was at my every appointment as I requested she be there when I came in for alterations. When I picked up my dress it wasn’t just throw in a plastic bag. It was over a cardboard mannequin and it was perfect on the day of my wedding! I went to many other dress shops and nobody compares to the service and quality at Alessandra Bridal.

They have an amazing selection and they are very reasonably priced.

I originally found my dress at Bella Bridal in West Bloomfield... but it was $1000 there... sheeesh. So I called around and found it for $850 and Alessandra's and ended up buying the sample for around $600. So... obviously I think their pricing was decent. I still think that is too much to pay for one friggin dress, but hey... I'm the bride right? Linda was my salesperson, but she retired. Loved her. Overall I have mixed feelings about this store. They never did anything wrong, and I don't think they are really any different than most bridal shops. They hugged me at the final fitting, which I thought was weird. I thought the alterations were overpriced, but at that point I just said... ehhh whatever. I had a hem and a french bustle done, seemed fine to me. I just get annoyed when I have to wait around when they were super busy when I went in for my first and final fittings.

Alessandra was rude to my bridesmaids and my mother. She changed her fees several times to get as much money out of as as she could. The bustle on my gown was terrible. Some of the bridesmaids gowns were altered TERRIBLY. I chose to go with a salon like Alessandras so that the service would be top notch. I should have just gone with Davids bridal and saved myself some money!

Working with Alessandra's was like riding a rollercoaster...I had heard the good and the bad. Bottom line if you work hard enough at it and do your homework, they will give you a good deal...as far as the service you'll get for that...don't count on it. Half of the time they were friendly, nice, willing to work with you, treating you with respect, and the other half of the time it seemed they were trying to work you over to pull a fast one. It's hard to imagine they are any different from any other place, but a little more organization and respect for customers couldn't hurt them. One of the worst experiences was when they tried to get my maid of honor to pay for a bra that she said she didn't want because they took out a new one for her to try on without telling us first...they will forget about calling you back on important matters if you don't keep after them on it and unless you are looking for a $5000 dress, and want to pay full price for it you can probably forget about much better service than that! Overall I got the dress I wanted for the price I wanted, but the alterations for my bridesmaids were rediculous compared to other places (doesn't even include steem pressed) and the crap we had to put up with for most of our time there I'm not sure was well worth it!!! Think twice about going here and make sure you put on some tall boots and boxing gloves! :)

We decided to pay a visit to Alessandra Bridal & Formal Wear for the bridesmaid dresses. The staff was very friendly but they did not seem to be very helpful in assisting us on that day. The dresses were very elegant and they had quite a few. We finally chose one dress and purchased it but the staff seamed to not be able to answer any of our questions and it took us sometime to find what we were looking for. I guess if they were a little more knowledgeable the shopping experience would have been better.

The staff was very friendly and knowledgeable. I never had a problem making an appointment or walking in with a question. They did the job right the first time and the prices were fair.

Very expensive, pushy, and did I say EXPENSIVE?

My dress was gorgeous and they ordered it for me because they did not have it and I found it at another store. They gave me the cheapest price I could find. I live on the west side of the state and they worked with me on alterations so that I did not have to come back multiple times. My only complaint is that they order their jewelry from another store and it is extremely over priced. My earing broke at the store when I tried it on so they glued it back together. I paid $66 for a necklace that broke before I even went to get pictures taken the day of my wedding. I called them and they said they would get it fixed for me, but fixing it now doesn't justify that it was glued together and cheaply made and fell apart. A $66 necklace should not do that. I recomend you look around from jewlery.

I went to Alessandra's based on reputation. It was the biggest mistake of my life.

It started out good. I went to find my wedding gown. The staff was courteous and helpful. I found the perfect dress in 20 minutes! It was ordered and everything was good.

Then the problems began. I also wanted to order bridesmaid dresses from Alessandra's. I was told that I could leave a small deposit ($25) and they would notify me if the dress was about to be discontinued (as I was not yet ready to order). Well, I made the deposit on 6/14/07. October 2007 rolls around and I'm finally ready to get all of my bridesmaids together (including 3 of them out of state!) and order. I find out that the dress was discontinued on 6/1/07! They never checked on my deposit and just sat on my money. I was upset, to say the least. Their response "oh we're sorry....you'll just have to pick different dresses". Really? You think so?

Also, they only offered me a measly 10% off the bridesmaid dresses for my trouble. I said bull. I found the same dress online for $60 cheaper, took it to the owner and demanded she give me that price. She did. In addition, they did not order the dresses until MARCH 2008. Why they sat on it for so long, heaven only knows.

Thank goodness the dresses came in on time. The altering on my dress was crazy. When my dress came in, it was literally falling off me because it was 2 sizes too big. I wasn't concerned -- it's easier to take it in than let it out. Well, they had to end up letting it out because when they altered it we couldn't even zip it up because it was so tight! Instead of taking the blame, the owner accused me of gaining too much weight because she thought I was having my monthly cycle! I wasn't!!!

DO NOT USE THIS BRIDAL SALON. I had so much stress it wasn't worth it. AND THEY DO NOT CARE ABOUT PROBLEMS WITH YOUR ORDER. If you're looking for a good salon, I would recommend Arena Bridal on Van Dyke Rd north of 23 Mile Rd in Shelby Township. I went there when I stood up in a wedding and they were wonderful.

I was very disappointed in my customer service experience.
My dress took 6 months to come in, when I was told 6-8 wks.
Also, my alterations were incorrect the first 2x I had them done.
I was really frustrated by the end of this process and I was really looking forward to sharing a great memory with my friends & family through the dress shopping, but I did not get that, unfortunately.

I never thought I would find a dress and went to a few places and just felt horrible. The staff here really took my needs into account and brought 5 dresses into my room and out of those, I found the one. They were so patient and kind and professional. After HORRIBLE HORRIBLE stories and customer experiences at David's Bridal (where they still ended up botching up 2 of three of my bridesmaid dresses from three different stores....my maid of honor finally getting her dress one day before the wedding), Alessandra's was such a breath of fresh air. I can't begin to thank them all enough and highly highly recommend them for anyone looking for a dress. Wonderful selection and service!

If I did it all again, I would buy my bridesmaids dresses at Alessandra Bridal but I wouldn't have them alter any of the dresses. Their version of altering was a joke. They charged a lot of money and did the bare minimum work. The owner even told my bridesmaid that her dress didn't fit well because her boobs were saggy!!!!! (which they're not) I wish I would have known that they are such poor seamstresses -- I would have avoid A LOT of drama the day/days before the wedding...

I had a very positive experience at Alessandra. I found them to be extremely flexible about dresses in the store, telling me that I could add or change almost anything on any dress. They were friendly, honest, and organized. I never felt rushed when I was there, no matter how busy the store seemed to be.

Alessandra offered wonderful service from start to finish. The gown was beautiful, fitted perfectly, and ready in plenty of time. Prices are comparable with the quality of their gowns.

Alessandra's staff are very experienced and professional. My dress was beautiful and very comfortable. The price was reasonable. Though I didn't know it going into the shop, I found out later the seamstress that worked on my dress was the same seamstress that worked on my mom's dress over 20 years ago! She did a wonderful job!

There were very nice and extremely flexible! they really listen to you!!

I would recommend Alessandra's to any bride. They were able to order my dress, which they did not carry and they matched the price to another place. The only thing I would complain about is they sold me a bra for my dress that was overpriced, which I did not even end up using and they said that I needed it. So don't feel pressured to buy any undgergarments if you don't need it. Also, they cut off the strings on my dress which is used to hang it on a hanger, that was annoying other than that, my dress turned out beautiful.


 I visited this place after finding them on one of the bridal designer sites. I had never heard of the store, so I called to see what they carried and their location. They were so helpful and friendly on the phone that I made an appt. When I arrived for my appt I was shocked walking in due to how nice the store is and how quickly I was greeted by a consultant. The consultant asked me questions to try and learn what style I was wanting in my gown, and in the end I must have tried on 15 gowns loving almost all of them. Totally different than the first place I went to.

My experience at Allesandra’s was pleasant. The owner herself (Allesandra) assisted me in finding my dress after listening to my likes and dislikes. Depending on your budget, Allesandra can also accommodate a payment plan. Allesandra’s offers alterations done at the store for a reasonable price, and were very accommodating with my request to add buttons down the zipper of the dress (at a cost, of course). They also stored my dress until my final fitting (after all the alterations had been made) and steamed it for my big day. In addition to bridal gowns, Allesandra’s offers dresses for your bridesmaids, flower girls and mother of the bride, as well as accessories like tiaras, veils and necklaces.

I was and am still in love with my dress... It is a St. Pucci satin dress. I am amazed and the bussle work they did on the dress .... makes me want to get married all over again just to go to Alessandra's. When i have special occasions to go to i go there to look at dresses. they are very friendly and have an amazing chose of dresses. Nothing you will EVER see at places like Davids Bridal.

The staff was really helpful and not pushy at all. They even helped my convince my Mom that something I picked out would be perfect (which it was) even though she had her reservations! Customer service was great!