Alfred Angelo- Austin

The Dress before The Man... I bought my wedding dress in 2008, I didn't get the proposal until 2010 or the wedding until 2011, but I was not going to let that stop me. The dress I wanted was being discontinued, The sales rep was awesome she reminded me that styles change and the weight changes and that I may still have to wait for the proposal, but I knew what I wanted when I walked in the door. She had me try on another gown just so I could say I tried in case someone said something about not weighing options. She agreed though the dress I picked was perfect for me. My mother was in tears, I was beaming because I had my dream dress. Ant to tell you the truth I'm glad I got it then, because although the dress that replaced mine was pretty it was not nearly as beautiful as the one I picked. So girls when picking your dress go with your heart and go with Alfred Angelo they have everything imaginable in every price point. PS styles that are being discontinued have dramatically lower price tags too. Double Bonus for me!

I had an idea of the type of dress I 'thought' I wanted when I went shopping. I tried on multiple dresses and they just didn't seem right for me. That was when Kelsey suggested the gown that ultimately became my favorite and the one I chose to wear on my wedding day. She knew what would look best on my body and suggested it, even though it was nothing like what I had been trying on previously. The staff was always nice and helpful whenever I called or stopped by for a fitting. The alteration specialist they used was really amazing as well. Made the dress really fit my body.

Overall my experience with Alfred Angelo was a good one. I do have some complaints, however. When it came to my wedding dress: I was very pleased with the service I received. Kiera was the first person I dealt with at Alfred Angelo and every one of my interactions with her were very pleasant. I almost immediately found my dress in working with her. She seemed to clearly understand what I was looking for and was very helpful. She ended up transferring to another store and I later worked with other women in the shop. I purchased my bridesmaids dresses at Alfred Angelo as well. This experience was not nearly as pleasant. They insisted that I put a rush order on the dresses because my wedding was approximately 3 months away (at an additional cost) and didn't expect the dresses would be in in time if we did a regular order. When they did the sizing it was completely off. Both of the dresses were too small for my girls. One of them had to be taken out a lot, which is another complaint you will read below...Alterations: I was extremely upset following my alterations appointment. I left there feeling robbed. It wasn't made clear to me just how much my alterations were going to cost. When I purchased my dress I stated that I would likely want to cut off the train and inquired about alteration fees for this. They assured me that it was part of the hemming fee (this turned out not to be so) There was a separate fee for cutting off the train ($75) in addition to the regular hemming fee. One of my girls had to have her dress taken out and when we went to pick up the dress the zipper wouldn't zip. They took the dress back to correct the problem. 1 week prior to my wedding we went back to pick up the dress. The zipper was better, but was still VERY hard to zip up. They insisted that this was a common problem with dresses that have a hidden zipper. The put zipper wax in it (which did not help). I ended up taking the dress as it was, as the zipper would zip (with A LOT of work) and I was already so close to my wedding. My dress turned out to be perfect after alterations. I was very pleased with my dress and the girls looked great in their dresses as well.

Beautiful dress. Really amazing. The woman who helped me was great. The seamstress who altered my dress messed up a little on the hem--it was uneven and even after she fixed it, it wasn't quite perfect. I had to take it because I got it back a little over a week before my wedding date. For the cost of the alterations, I think it should have been better. They also missed the reminder call for my fitting appointment, and not every employee was on the same page as far as being able to answer a phone call with correct information in a timely manner. Not a bad experience, but it could be better.

It's hard for me to give a review on this place just because I feel like I was a very very easy customer. They were very polite but I tried on one dress and bought it that same day. Had I tried on several dresses and needed their assistance than I think I could rate them better. The company itself has great dresses. The girls working seemed very nice, I went first thing on a rainy Saturday morning so I believe I was their first client. Anyways, my husband and I loved the dress and that's what really mattered to me

I found my dress at the north location of Alfred Angelo and just fell in love! I tried on about 15 dresses and my girls persuaded me to try on 2119, which was gorgeous but just not my style. The lady who was helping me didn't really want to get it for me b/c it was on a mannequin. I did find another associate, Bridget I believe, who went and grabbed it with no problem so I gave her the credit on the sale when I got my dress. I also did my alterations with Alfred Angelo b/c there was some beadwork and I was concerned about an outside party working on my dress. Nora was the alterations specialist I worked with and when I went in for the alterations she specified the things she would work on, the hem, bustle and taking in the bust and the price was average. So I was satisfied. When I went in to pick up my dress the alterations were good, however on my wedding day I went to put my hands in the pockets, which I was very excited about, they were gone! I was so upset, there was no reason the side seams should have had any alterations done. I even had my bridesmaids ask if maybe it came without the pockets and I thought about it, but I did take my dress to another place and remember raving about my dress and my pockets to the alterations associate there. So that is why I gave the service one star; I was very upset and disappointed on my wedding day because of something Alfred Angelo's alterations department did wrong. The ironic thing is I decided to go with them because I was worried someone else would mess up my dress.

Although they would not exchange my veil - though it was the wrong one - the dress is amazing and beautiful and a great deal!

Great dresses and friendly staff. LOVED my dress!

I shopped at the Arbor walk location. They had the worst customer service! I got my dress ordered and was super excited about it. I was wold it would be twelve weeks. When I hadn't heard anything in fifteen weeks, I called asking questions. I was told my dress had been shipped and it would be there within a week. I called back a week later and found out that not only was my dress not there, but it had never been shipped. In fact, it was lost. I called ever other day for two weeks trying to talk to someone who knew what was going on. I finally got my dress, and they wouldn't even let me see it until the rest of the balance was paid. It was a horrible experience.

I was very unconfortable about having to shop for a wedding dress. I had to go by myself to look at dresses and was very nervous. The ladies in the store were really positive and encouraging. I am plus size which made the shopping process emotionally difficult. They really were sensitive to my needs and helped me pick my dress. The dress was beautiful and everyone raved over it.

I accompanied a friend to the Mopac location because she needed to pick up a bridesmaid's dress for another friend's wedding. While waiting for her to get her dress fitted, I found a gown that I liked. I went to try it on and the attendant helped me but was noticeably agitated. My friend, after finishing her task, walked up with another dress she wished me to try on. As she did so, the attendant left. When she came back, she expressed that now she would have to put someone who had "actually scheduled an appointment" in another room. In other words, as I found out too late, I should have scheduled an appointment to try on the dress - however, she could have just told me this from the beginning rather than becoming disgruntled. After all, it was my very first time to go to a dress shop - shouldn't it be okay to be naïve?

Everything about them was great. My wife loved her dress and better yet, I loved the cost. Not too cheap and not too expensive but affordable. We also purchased our wedding invitations from them and everyone loved them. If you get your dress from here you save 40% on your invitations.

I purchased my dress from the Arbor Walk location. My dress is fabulous, but the service has been very poor. As many others have said, once I gave them my money no one really seemed to care what happened next. Upon getting measured my measurements were exact on their chart for a size four. However, strangely enough after I received it, it was so big!! I weigh the exact same. When my dress came in someone called to let me know. Before I could ask any questions, she told me what my balance was and that I had a few days to pick it up or it would be sent back. Wow, that was nice. So, after I hung up, I thought well do I not need to try it on? Do I need an appt for that? I wanted to come in and just try my dress on before paying for it 2days later. They pretty much told me why did I want to waste my time. The girl acted as if I wasn't allowed to try it on until I payed the balance. So I didn't go and try it on until the day I was paying. Well, they had then failed to tell me I needed to make a seperate appointment for alterations. The woman who sold me the dress swore I wouldn't need any. I needed the dress taken in about two sizes. Then while in my dress a seamstress, the nicest, most humble, hispanic person working there comes over to assist me with tying the corset and making sure I had it on properly. Not one sales person around, like they could care less what happened next. The seamstress tries to help me see what it would look like if it actually fit, but she is unable to pin my dress at all until I've made a seperate appt with her and PAYED for the alterations. Its amazing that after spending over $800 dollars on a gown, no one is around to atleast assist you and make the experience special. The seamstress can tell me however, that the alterations will cost me almost $400. I took my dress with me and someone else is altering it for $180. Almost $200 on alterations for a dress that I was lead to believe would need minimal alterations. On top of that my 9 bridesmaids have also ordered their $149 dollar dresses there. They all are about 5 inches too long and some even have to be taken in at the waste. I refuse to give them anymore money. They are having their dresses altered somewhere else for $45 dollars. I would not ever recommend ALFRED ANGELO to anyone. Its a shame. They should really work on their customer service. They have beautiful gowns, but POOR CUSTOMER SERVICE!!!

Alfred Angelo had the dress I wanted for a price I could afford and that's about it. I went to the Arbor Walk location and will give them that the sales girl was excellent. I also decided to go with Alfred Angelo for bridesmaid's dresses as well because there were similarities between my dress and the bridesmaid's dress that was chosen.It's after you've already given them you're money that they become rude. Both David's Bridal and Alfred Angelo representatives will tell you that industry standard is for bridal gowns to come wrinkled (maybe it is and maybe it isn't - I don't know). However, if I pay you over $500 for something, it should be ready for me to wear.When I asked Alfred Angelo to steam my dress, they said to bring it back 2 weeks before the wedding and if it hadn't been altered by someone else, then they would steam it. Basically, their goal is to force you to pay their crazy expensive alteration prices. I didn't need any alterations except for a bustle and they wanted $100 for a basic bustle. How about $26 and my dress was properly steamed. My cousin (who was a bridesmaid) had a bad experience in Houston as well when she paid too much to have her dress altered. The other two bridesmaids had their dresses altered elsewhere.

I LOVE this place. I ended up getting my second wedding dress for here, the one I actually wore. Yes the dresses are more expensive then Davids Bridal. But the service is amazing. The sales people are not pushy and the store is a lot smaller than Davids Bridal so they give you a lot of personal attention.

I went to Alfred Angelo because I found the staff at David's Bridal to be rude and uncaring. Thankfully to my surpise the staff at Alfred Angelo made me feel like the only bride to be in the building and like the most beautiful bride they had ever seen. On the flip side of that they treated my bridesmaids quite differently. I had two of my bridesmaids complain they were treated rude and they were ignored. My one major tip for future brides would be when/if you get your dressed pressed through Alfred Angelo (they do one free pressing before your wedding) check your dress before you leave the store. They left out the ribbon to lace the back of my dress up and the piece that went behind the ribbon.

The staff was really patient with my on trying on ALOT of differnt dresses. The explained the options and the process of ordering. When the dress came in they were very quick to notify me. The bridesmaid dresses were great too and would definately recommend with their color choice selections.

Overall a great experience. I have been to a few bridal shops before Alfred Angelo. I found the staff here wonderful, friendly, and helpful. The prices were comparable, and I found my dress for a reasonable price. I then went back and ordered my brides maids dresses here, and they turned out beautiful. I would highly recommend Alfred Angelo.

Alfred Angelo Alterations are CRAZY expensive! Shop around before sitting for the fitting! Also - buy petticoat and bra online at ebay or something - it is NOT worth the cost they charge for these sorts of additions. I even borrowed my best friend's veil. ALWAYS get a manager to confirm and special arrangements or discounts. More than once I was told that whoever spoke to me regarding such and such must have been misinformed and I was given incorrect information....

They were great for bridesmaids dresses. The prices were reasonable and the girl who helped me pick out the dresses was very sweet. The only thing was that it creates a bit of a hassle if a gown needs to be altered. They took a couple weeks and it still had to be redone.

I bought my dress from Alfred Angelo in December 2007, 7 months prior to my June wedding. There was a sale at the time, so i spent about $600+ on my dress. I bought my veil there, a corset and had my alterations done there. The store in North Austin gets so busy on the weekends, the customer service becomes disastrous. Make sure to make an appointment prior and then track all your phone conversations with the sales reps. They do not log any of the customer service transactions in their computer, so having a conversation with one salesperson does not help your cause when a new person answers the phone the next time. I live an hour and a half away so i wasted a lot of time and gas driving down there extra times. After i went down for my first alterations, the tailor was not there so a semi-experienced sales rep did my measurements, after which the pick up date was a month or so later. They never called me saying my dress was ready and when i called back, they couldnt find my dress! They lost it when they shipped it to a outside company to alter. They reordered a dress and then i had to come down to Austin again for another fitting. They didnt charge me any extra money but it would be any bride's nightmare to have your wedding dress get lost. But i had purchased my dress and had enough buffer time that my dress ended up being ready the week before my wedding. All in all, i still loved my dress but the customer service needs some work at the store. The dress looked more expensive than it was, i probably could have spent over $2000 for it another bridal shop.

I loved my dress, but had a bad experience with getting my dress altered. I gave them about 5 weeks ( it was a rush order) and was supposed to pick it up on Friday. Good thing i called beforehand because it takes an hour to get there. Anyway, When i called, they hadn't even started on it. They told me they would have it ready by Sunday. When i picked it up the job was uneven and didn't look good, but i didn't have time to fix it. Also they knew that i had my pictures the next day and they didn't steam it like they were supposed to so the dress was wrinkled. She did steam it real quick, but i had to take the dress home wet.This was the north austin store.

I love the selection of bridal dresses and bridesmaids’ dresses. I was also happy with the size selection. For every dress that I picked the dresses went up to a size 28. The staff was very friendly and they were able to handle all the requests that were made, and the biggest thing was all the dresses were exactly what we wanted with perfect fits.

Alfred Angelo at Southpark Meadows is average but their staff does not exactly go out its way to help you with anything.

You may have better luck with Alfred Angelo, but my experience was pretty bad. We ordered our bridesmaid dresses from them; thankfully my bridal gown came from somewhere else. From the moment we stepped foot in the door, it just went from bad to worse. The first person to greet us informed us that we needed an appointment just to look at dresses & that we wouldn't be able to try any on without one. The store was empty!! Well, except for an over abundance of crickets ... some dead, some living ... I get that it was that time of year, but really, you can clean 'em up a bit & at least get rid of the dead ones! We ended up staying & found the perfect dress at the perfect price, but that was the only positive thing I took away from my experience with them. The associates act like they’d rather be anywhere else than at work & offer little to no assistance. They measure you for your dress, but then tell you they’re not responsible if the size ordered is incorrect. They are the “professionals”! If they don’t know how to order a size correctly, how can people who have never done that sort of thing before be expected to? (On a side note ~ a friend of mine got married 2 weeks after me & they ordered her gown in the wrong size. It was too small & they said there was nothing they could do about it) They overcharged one of my bridesmaids for her dress - it was corrected eventually, but no apologies. The dresses arrived wrinkled & needed to be pressed ... and LATE. Compared to the shop that the bridal gown came from, the service at Alfred Angelo stunk. If I hadn’t had anything to compare it to, I may have felt differently, but Belle Saison, Serendipity Bridal, & several other shops we visited treated my friends & I as if we were royalty & I guess I thought that’s how all bridal shops were. Not so at Alfred Angelo. Please forgive my long winded review...

I bought my dress in Austin while visiting my Dad for the holidays (I am from New Hampshire). The store was so awesome and flexible-- they helped me find my size and my fit, and organized it with me to have the dress shipped to my house instead of it needing to be picked up in the store. They were courteous and friendly.

We ordered and paid for three bridesmaid dresses on Jan. 6, 2007. The expected delivery date was between March 17 and March 31, 2007 (10 to 12 weeks). On March 16, 2008, I called the store to inquire and was told that delivery of the dresses would occur between May 18 and 25 (19 to 20 weeks). No notice was given of this change until I called and asked. I met with a store manager and complained, and she agreed to contact the supplier and keep in touch with me about how they could expedite delivery. When the manager did not follow up with me, I called and was told that particular store was closed and there was no way for me to get in touch with the manager until later in the week. At no point had anyone told me this store location was going to be closed. I had to find out which location this particular manager had moved to, get that phone number, and track her down there. After about five phone calls over the course of two or three days, I was able to get in touch with the manager only to find out she had not contacted the supplier as promised. About a week later, she finally did so and told me the dresses were scheduled to arrive May 4. Two and a half weeks later I called again to make sure everything was on track, and was told the dresses would actually arrive between May 11 and May 14. On April 25, I received a call saying one of the dresses had arrived and the employee told me the other two should arrive sometime before July. I called a different location of the store and found that all three dresses had in fact arrived and were simply at the wrong location. Throughout this whole fiasco, communication was terrible. Despite multiple promises to call me with information, I never received a phone call from anyone I had spoken with about this situation. The dresses were a month later than they had been promised, the store employees and especially the manager were completely unresponsive, and the quality of the dresses once we got them was terrible. My mother-in-law ended up doing major alterations on all three. I will never, ever do business with this store again, nor will I ever recommend them to anyone.

The service at this vendor was adequate. The sales people were not friendly and not overly helpful. I found the perfect bridesmaid dresses there. They had about 6 in stock. When I asked about ordering additional sizes because at the time I was unsure of my bridesmaid's sizes, I was given a vague answer. The sales person seemed reluctant to order additional dresses suggesting I could find another dress I liked that already had the sizes in the store. I did purchase the dresses from the store. Luckily my bridesmaids fit the sizes available. If I had not liked the dresses so much and the dresses had not been in the right sizes, I would not have returned. The store was not well lit, and empty of customers.