AMERICAN LIMO SERVICE

American Limo is a great company to hire for wedding day transportation. Lonnie was very responsive and so easy to work with when I booked our limo. The limo we initially reserved became unavailable last minute but Lonnie offered us an even newer model for an even cheaper price so it worked out in our favor.Our driver was awesome too! He was very professional, helpful and fun. He was on time (maybe even a little early), knowledgeable of the routes/locations and accommodating to last minute changes/delays. Working with American Limo was simple, straightforward and easy from beginning to end.

The only reason I am not giving American Limo a 5 out of 5 is because of an end of the evening issue and dealing with them the day before our wedding. The limo and driver that showed up actually early to pick the bridal party up was absolutely perfect! The driver was so professional and accommodating, helping us all day, going where ever we requested and sticking to our time schedule. He was great and I am so very pleased with the way that worked out. Our bridal party had a blast riding in the limo and sipping champagne! Unfortunately though, at the end of the reception my husband and I were supposed to be picked up and taken to our hotel. The driver never showed up so I finally called the dispatch. The man on the phone was a bit rude and said he would get back to me. After several minutes more out in the cold I received a text message saying our ride would be there in 20 minutes. At that point we were already 30 minutes after our ride should have been there and I was not willing to wait to make it about an hour late! Thankfully a family member took us to our hotel and we canceled with American Limo! Also the day before our wedding I get a call and email from them saying they do not know our times scheduled or our locations! I was shocked! I signed their contract after reviewing it with a fine toothed comb and all of the information was there! After contacting my representative he let me know that it was all ok and that whoever contacted me was wrong. Well a scare like that the day before the event in my mind is very very unprofessional! But we were so happy that the limo that really really counted that day was there and excellent!

The limo service was great. We especially loved the Classic Rolls Royce they provided for the Bride and Groom get away! Everyone was very impressed!

American Limo is so responsive and professional, they made my day easy! I loved our drivers and they were prompt and friendly. I will use American Limo again in the future whenever we need any transportation. Highly recommended!!

The night of the event service was SPECTACULAR! Our driver was early, curteous and extremely helpful!However, I would HIGHLY recommend that you ONLY talk to this company in person (via telephone). They do not seem to know how to accurately communicate via email and their automated system of confirmations and communication do not seem to work the way that they think it does. Booking the limo was a very time consuming task and it took quite a while to receive the contract/confirmation. Throughout the email process (the only reason I relied on email was because I work full-time and cannot access a telephone easily during the day), the company had mentioned that I would receive a discount if I paid cash on the night of the event. When the driver picked us up to take us back to our hotel, the driver mentioned that I didn't pay the full balance. That's when I informed him (because his company hadn't) that I was supposed to receive a discount if I paid cash. Then after dropping us off the driver called my cell phone to state that the company didn't know of such an arrangement and that I needed to pay the full balance. I told him that I have an email about the discount and I can easily provide a copy if he needs. I never heard from him again. However, while on my honeymoon I had checked my email and noticed that I had received a "Copy of Payment Received" and it being the "full balance" amount and my credit card had been charged...meaning that I had paid double what was owed now. Naturally being on my honeymoon I couldn't call them to clear up the situation, and unfortunately had to go through several emails to get the situation rectified. In this process they emailed a "receipt for refund", however it wasn't an attachment and ONLY appeared in the email when I hit reply. Bottom line...I think our experience with this company would have been a lot better IF they just refused to handle things electronically because it is apparant they don't quite know how to as of yet.Also, via email they are very unprofessional and I will NEVER work with them again because of it.

I reviewed and contacted many limo companies before finding American Limo and Parking Services. We were determined to find a reliable company after various friends horrible experience with their limo drivers. When we first contacted them with a request they were very prompt in sending us a quote. On the day of our driver was early to pick us up, and patiently waited for my girls and I and then got us to the venue right on time! He was very polite and even went to speak to my father to notify him that I was there. They did not over charge us after the fact and had a 15 minute grace period. The limo was clean and classy and very well priced!

Recived this from a customer:A long while ago I contacted you by email to get information for my daughter's wedding which was held on September 4, 2010. I wanted to let you know that our Driver Peter could not have been more accomodating. I am the Mother of the Bride and unfortunately have to use a wheel chair most of the time and carry with me and use constantly a portable oxygen unit in order for me to breathe. This gentleman was respectful and kind and I appreciate all the reassurance that he gave me on such a special day for my daughter. I did not want any attention on me and my situation and he made that happen. So I just want to thank you and Peter, I will be forever grateful for all his help that day. If I ever need your services in California again, I will certainly use your company, Thanks for makeing the day special. Please pass this along to Peter. Sincerely, Peggy Tursi

Fantastic experience, limo was beautiful, clean and elegant.Driver was very friendly and helpful. price was well worth the money we spent. We can't say enough good things about American Limo.

If you want a good example about how to make your customers mad and not get repeat business, try out American Limousine. We hired them for our wedding and they told us the charge was going to be $199. The service was fine, but we went 10 minutes over and the driver said it was no problem.. Apparently it was "no problem" for him, because when we checked our credit card statement, we were charged an additional 100 dollars.

We though.. Ok, no problem. Probably just a mistake.. We called their customer service, and they told us that additional 100 dollars was a prorated amount for the hour...They also said that it's not up to the driver how much they charge.-- which is absolutely ridiculous, and basically means anything goes! So let me do the math in my head, 100 dollars for 10 minutes.. That comes out 10 dollars a minute. Which means, if we went over 1 hour, it would have been an additional 600 dollars, and if we went over 25 minutes, it would have been an additional 250 dollars... It seems to me that my high school counselor should have been fired for NOT recommending me to become a limo driver-- 600 dollars an hour.. psh. I've been robbed.

This company seems like a scam and I feel what they did was down right criminal. We could have got ran into traffic, and who knows how much the bill could have gone up to? It's not like we told the driver to change where we were going, or pickup extra people. We didn't abuse the upholstery or make a big mess. I don't blame the driver, he was great-- I blame the company. If I could rate this company with negative stars, consider this review to have negative 5 stars.

Edit: Aug, 21, 2010
Called to complain again today, and apparently the rate wasn't "prorated" (so it wouldn't have been 600 dollars an hour). They said that they charged us for the entire 3 hours and the driver noted that we didn't tip. We informed the representative on the phone that we were quoted 199 which includes tax and gratuity. The representative said, well, that's only a 10% tip (... as if we knew?). So which is it!?!?!? Did American Limousine charge us the extra 100 dollars for the tip, or the extra 10 minutes (rounding up to the next hour)? It was interesting because once we informed the CSR (customer service representative) that they advertised that $199 was with tax and tip included, the CSR tried to back peddle and said.. oh.. well. that's just a note from the driver. First of all, how are we suppose to know that it's only a 10% tip!? When you advertise: "tax and tip included", you don't expect to pay anything more because the company has put in enough thought to how much they want to charge. I don't go to a restaurant and think, "Hey.. 8.25% is too low for tax.. I want to help California and pay 20% sales tax."

In addition, we pointed out to the representative that for the last 10 minutes, we were sitting in a valet line and the driver said that it was okay. We could have easily exited the limo, and apparently, ended the ride. Instead, we took the driver's word, and figured it was ok to sit in the limo. The representative, once again, said that it was not up to the driver. This makes no sense! The driver is an employee of the company, and he is speaking on behalf of the company. If it's not up to the driver (who is an employee of the company), then by that same logic, it's not up to the representative who I'm on the phone with (who is also an employee of the company).

Another interesting thing the CSR rep said was that, weddings reservations always run long. This implies to me that:
1. The company was expecting (or betting on us) going over, in order to charge us extra.
2. They weren't up front about their policies and charging procedures.

Dealing with this company in the beginning and during the ride was great, but after the ride, this company turned super shady. They seem to charge customers however they please with no accordance to a real set policy. What sucks is that we could have easily hired another local company for 235 dollars (tax and tip included), for 3 hours! ...Again the driver was great, the company is super shady.

very professional, friendly, and on time

American Limo provided us a very good service.I recomend America Limo services.They are very profesionals.

The limousine service was great!! The limousine arrived at the hotel to pick up the wedding party on time. The driver was extremely professional and assured our needs were met. At the end of the reception, the driver was already waiting for us outside. He surprised us with a scenic route to the hotel. We would recommend this company to anyone.

We had transportation from Tivoli Terrace to Ayres Hotel and from LAX to Corona, CA. WE WERE VERY IMPRESSED! Very competitive prices, Vehicles were in prime condition, Drivers (Pete) was professional and a pleasure to be around. Overall 100% satisfaction! We will be using them for all of our personal future events!

I was so impressed with American Limo Service. Our driver, Mike, was one of the nicest people I have met. He helped me in and out of the limo, he provided encouragement to me and also to my husband during the ride. It helped so much during the time when you are so nervous. He was friendly to all my passengers. Their prices are so affordable, yet their quality of service far surpasses what you would expect, at any price! I would highly recommend this company and will be using them for any limo needs I have in the future.

We had a beautiful, clean stretch limo arrive promptly when scheduled (actually a bit early!) to take us to the airport for our honeymoon. The driver was polite, courteous, and made sure we had a smooth ride up to LAX. Very reasonably priced, we were very happy with this company overall. Highly recommended and we will use them again in the future.

This company was so professional. They actually showed up early and had no problems waiting while we said our goodbyes. We rode all the way from Garden Grove to San Diego it was such a pleasant enjoyable ride. They had everything from Champagne for me and my Husbands favorite rum!... The car was beatiful and the cost UNBELIEVEABLE!!! Considering we were married on Valentines day!!!!

After attending my nephew's wedding four years ago, I learned the importance of researching limo companies - thoroughly to be certain that my daughter was not embarassed on her once in a lifetime day. We interviewed several companies and were quite relieved when we found one that had been in business for over twenty years. There are many vehicles to choose from and they are all late models and beautiful. The big day came and went with many incredible moments marked in time with beautiful photos and joyous moments. The best part was that there were only joyous moments since American Limo made the transportation totally effortless for everyone. Over 100 guests enjoyed the beautiful bus that shuttled them from the hotel to the ceremony and reception then back. Lonnie's idea to play a loop of photos of the bride and groom from birth to the present time entertained the guests during the ride to the boat. And of course, the bachelor party bus trip to Vegas that landed on America's Funniest Videos was truly first class. While I don't think we ladies will ever hear the total story...the bus was beautiful and the entire package that American provided was very reasonable.

The limo was a few minutes late, but other than that everything went smoothly! Loved the champagne and the limo itself was beautiful! I wish we had a longer drive! Prices are extremely reasonable and no hidden fees like all of the other limo companies we had talked to. As soon as they heard it was a wedding, they would up the price a few hundred, but not American Limo. They gave us one solid price and great service!

AWFUL!!! We got the minimum package because we only needed a ride to the church and then to the reception. We expected an 8:15 pick up for a 9am ceremony about 2 miles away. The plan was to put the dress on at the church. 15 minutes after the limo was supposed to arrive I was involved in a 5 minute 3-way call with the dispatcher who was talking to the driver on his cell. The driver was insisting that he was in front of my house and he had been there for a half hour. Finally, after going back and forth with the driver (who apparently didn't think to knock on a door or call?!) I asked her to tell him to go and physically look at a street sign! She came back on the line and told me that he was on a totally different street. Duh. When he arrived, I was in my dress on the curb waiting. With no apology, his defense (which he said about 6 times) was that "The GPS said that I was there". He was on a different street name and at a different address!!!! Then he said, "Before we can head out I'm going to need to get an imprint of the credit card." My fiance had arranged the service, so of course I didn't have the card. At this point, we were 15 minutes from the ceremony starting. My bridesmaid, my mother and I were all yelling at him- he was seriously the stupidest person ever! We told him we didn't have the credit card and he said that was an unbreakable rule. He finally CALLED the office to see if he could get approval for taking another credit card. Mind you, he didn't do any of this while on the road. We were still standing on the curb. He ran the authorization on my bridesmaid card, waited for approval, then drove off!! 2 of my buttons popped off the dress from me sliding into the limo- and I laid horizontally the whole way there so My silk dress woulndn't be completely wrinkled.

When we arrived, I literally ran up the stairs of the church, into the side door, put on lipstick and walked down the aisle, totally frustrated and totally wrinkled.

Then on our way to the reception he asked my (law enforcement) husband "Do you want to get there fast?" My husband said, "just take it easy and drive normal"?? We had no idea what he was talking about until he started taking side streets the ENTIRE way to the reception instead of taking PCH. What would have been a 20 minute ride took 35 minutes. We felt like we were totally trapped in the back of the limo from hell.

Beware of this service!

BEWARE!!! It is three days before my wedding and Lonnie just cancelled on me. Told me that the ivory-colored Escalade that I reserved was "red-tagged by the CHP" and went on to say how ironic it is that the manufacturer is no longer in business, etc., etc.

The horrible thing is the way I found out - all they did was send me a revised invoice. I couldn't tell what was different but then I caught it - the vehicle was changed to a black Hummer. Good thing I checked and double-checked the invoice!

When I said that I didn't want a black car on my wedding day, he said, "fine, we'll just cancel." Nice customer service, huh?

So much for a contract. I'd stay FAR, FAR away from this vendor!

We had a nice time. The car was very nice and furnished. We drank a bottle of champagne while on the way to the reception. Driver was very friendly and even let us stop at a liquor store.

My husband and I booked American Limousine and Parking Services for our wedding on 9/26/08. We arranged for 2 pickups from a hotel in Brea to our wedding venue in Yorba Linda. The bridesmaids, parents, and bride were supposed to be picked up at 3:45 pm and the groomsmen and groom were supposed to be picked up at 4:30 pm. On 9/26, we were ready to be picked up by the pre-appointed time; however, the limo was not at the hotel at 3:45 pm. I had my husband call the limo driver to ask where he was, and the driver was nowhere near the hotel. In fact, the limo driver did not alert my husband or me that he would be late in picking us up. He never arrived for the bridesmaid and bride pickup; I was driven to the wedding venue in Yorba Linda in my mother-in-law's car and the rest of the bridal party took a hotel shuttle to the venue. The limo was about 15 minutes late in picking up the groom and groomsmen.

We had arranged for the same limo to transport guests from the wedding venue back to the hotel from 10:00 pm - 12:00 am. My husband, my husband's parents, my parent's, and I were among the guests in the last pickup to the hotel at around 12:00 am. When the driver arrived to pick us up, he let us know that drinking glasses were thrown around the car and people were jumping out of the car while the car was in motion. He also told us that we would be charged for each glass broken (which is understandable). He was rude to my husband, the parents, and me during this time.

Upon speaking to the other guests who used the limo before us, the story the limo driver told us was a complete lie. 1 glass was broken when it was being picked up (the bottom of the glass broke off when the guest was taking it out of the holder) and the driver started to drive off while people were still getting into the limo. The driver also would not let people take our centerpieces home with them (which we had previously discussed to the driver and he was okay with guests bringing flowers in the limo), and was rude downright nasty to our guests. We had about 15 guests confirm this.

My husband worked out a deal with the driver that he would take off 1/2 hr. of service for missing the first bridal pickup (when the parents, my bridesmaids, and I were to be picked up at 3:45 pm and did not arrive for the pickup). However, he did not honor this agreement and charged us full price for his mistake.

I would NOT recommend American Limousine and Parking Services for ANY event. He was rude to my husband, my parents and my inlaws, our guests, and me and did not compensate us for his mistake in not following through with our original contract.

* 4/25/09 - I wanted to respond to the review that Lonnie Reynolds wrote. Lonnie, the bridal party was supposed to be at the ceremony site at 4:00pm, not you picking us up at 4:00pm. You never called or notified anyone that you would be running late. Traffic happens, but it should be your responsibility to show up on time or at least notify your clients that you'll be running late. People were not "jumping" out of the limo - you drove off while people were still trying to get in! Again, many folks had confirmed this. In regards to the champagne bottles, I asked that there be no champagne in the limo - you put them in there anyway. You didn't listen to our requests. Lastly - Lonnie, we were not happy with your attitude and service that night, you treated us and our guests with disrespect. When my guests wanted to bring flowers into the limo, which you didn't allow, you yelled at them. I had several guests come up to me and tell me about your rude behavior.

Lonnie, it's not about a refund. I want you to stop making excuses, own up to your mistakes, and make sure that you don't treat future clients like you treated us.

What a beautiful car. We rented a classic Rolls Royce and a beautiful white wedding limo from American Limo. Stacey Lynn was outstanding and was so easy to work with. Our driver Lonnie, was on time, in uniform, professional and polite. He made sure that we did not forget anything on his wedding checklist, made sure that we were on time to all of our appointments and provided us excellent service. We are going to use them for our transportation to Vegas for our Honeymoon. Easy, affordable and professional. We cannot say enough nice things about this company. Highly reccomended.

American Limo Services was a great company. They have reasonable prices and their limo's are very elegant. We rented a Lincoln and it was very nice on the inside. The driver knew how to get to the wedding on time and took some shortcuts that allowed us to get there 10 minutes early. We were very impressed.

They handled my transportation and got me and my husband to and from our wedding. They even carried everything into the hotel for us. They are classy and really hard working. Best Limo service in California.

American Limo was great for our wedding. They arrived on time, the driver was friendly & helpful, and even made last minute additional stops. The ride was awesome. We had so much fun! We will use them again

This company was great. The driver was more help to me than most others on my wedding day. On time, very well dressed, beautiful car. Red carpet service, We got the ecalade limo, Fantastic service. I also used them for picking up relatives that came from out of town at LAX Airport. Again, no problems. Price was great.

We got a beautiful limo and it picked us up on time(my main concern). The price was perfect for what we had left in our budget and we are going to use their service again for our daughter's sweet sixteen.

We thank American Limousine for all that they did the day of the wedding. They were professional and flexible. They made sure all of us were comfortable and happy. Thank you!

We had a very nice driver. He was efficiant and professional. The car was beautiful!

This company was great! They were amazingly accomodating and more resonably priced then anyone else i looked at. Our driver was also so great!!

Having a shuttle service through the American Parking at Ebell wedding is MANDATORY! but they were great to work with. Ebell Coordinator, Traci suggested we use the shuttle to take us, family and BP to a nearest park right after the ceremony, but the shuttle people were not aware of it we wasted about 15 min trying to handle the situation. The whole time we were trying to figure out what's going on, the coordinator was gone preparing for the reception. But once I told the shuttle attendant the situation, they handled it really quickly and drove us to the beach for family photo shooting.

Also thank my husband's dad for giving my husband such a cool car! When my husband got into an accident in his Honda Civic in '03, he got this car from his dad. Although I was thinking of renting a sedan to take us from the Ebell to the hotel first, I re-considered using DH's car. Needless to say, we were able to take SUCH cool pictures with the Monte Carlo. This was one of the best decisions we made too!!!

This is the only Limo service I recommed to my couples. They have beautiful clean limos and SUV's and their drivers are on time and very nice. They take good care of their customers

Very professional, on time and excellent service. The best limos and drivers. Will use for future events.

I've had quite a few couples utilize the services of American Limo Service and simply loved the quality of care and timliness American Limo Service provided. You can't go wrong by calling them! If you wish to know more, fell free to contact me via ReverendMichael@ReverendMichael.com

Beautiful limos at reasonable prices! I don't recommend anyone else.

At Newport Coast White Dove Release www.ocdoves.com we recommend "American Limo Service" for all your transportation needs, they also have a great Valet Service! 2nd to none. So whatever type of limo you are looking for, they most likely have it! They are very clean inside and smell good! They show up on time & know the Southern California venue very well! When I get a limo I call (714) 412-3485