American Limousine and Parking Services

Having a shuttle service through the American Parking at Ebell wedding is MANDATORY! but they were great to work with. Ebell Coordinator, Traci suggested we use the shuttle to take us, family and BP to a nearest park right after the ceremony, but the shuttle people were not aware of it we wasted about 15 min trying to handle the situation. The whole time we were trying to figure out what's going on, the coordinator was gone preparing for the reception. But once I told the shuttle attendant the situation, they handled it really quickly and drove us to the beach for family photo shooting.

Also thank my husband's dad for giving my husband such a cool car! When my husband got into an accident in his Honda Civic in '03, he got this car from his dad. Although I was thinking of renting a sedan to take us from the Ebell to the hotel first, I re-considered using DH's car. Needless to say, we were able to take SUCH cool pictures with the Monte Carlo. This was one of the best decisions we made too!!!

They handled my transportation and got me and my husband to and from our wedding. They even carried everything into the hotel for us. They are classy and really hard working. Best Limo service in California.

We thank American Limousine for all that they did the day of the wedding. They were professional and flexible. They made sure all of us were comfortable and happy. Thank you!

American Limo was great for our wedding. They arrived on time, the driver was friendly & helpful, and even made last minute additional stops. The ride was awesome. We had so much fun! We will use them again

This company was great! They were amazingly accomodating and more resonably priced then anyone else i looked at. Our driver was also so great!!

This company was great. The driver was more help to me than most others on my wedding day. On time, very well dressed, beautiful car. Red carpet service, We got the ecalade limo, Fantastic service. I also used them for picking up relatives that came from out of town at LAX Airport. Again, no problems. Price was great.

My husband and I booked American Limousine and Parking Services for our wedding on 9/26/08. We arranged for 2 pickups from a hotel in Brea to our wedding venue in Yorba Linda. The bridesmaids, parents, and bride were supposed to be picked up at 3:45 pm and the groomsmen and groom were supposed to be picked up at 4:30 pm. On 9/26, we were ready to be picked up by the pre-appointed time; however, the limo was not at the hotel at 3:45 pm. I had my husband call the limo driver to ask where he was, and the driver was nowhere near the hotel. In fact, the limo driver did not alert my husband or me that he would be late in picking us up. He never arrived for the bridesmaid and bride pickup; I was driven to the wedding venue in Yorba Linda in my mother-in-law's car and the rest of the bridal party took a hotel shuttle to the venue. The limo was about 15 minutes late in picking up the groom and groomsmen.

We had arranged for the same limo to transport guests from the wedding venue back to the hotel from 10:00 pm - 12:00 am. My husband, my husband's parents, my parent's, and I were among the guests in the last pickup to the hotel at around 12:00 am. When the driver arrived to pick us up, he let us know that drinking glasses were thrown around the car and people were jumping out of the car while the car was in motion. He also told us that we would be charged for each glass broken (which is understandable). He was rude to my husband, the parents, and me during this time.

Upon speaking to the other guests who used the limo before us, the story the limo driver told us was a complete lie. 1 glass was broken when it was being picked up (the bottom of the glass broke off when the guest was taking it out of the holder) and the driver started to drive off while people were still getting into the limo. The driver also would not let people take our centerpieces home with them (which we had previously discussed to the driver and he was okay with guests bringing flowers in the limo), and was rude downright nasty to our guests. We had about 15 guests confirm this.

My husband worked out a deal with the driver that he would take off 1/2 hr. of service for missing the first bridal pickup (when the parents, my bridesmaids, and I were to be picked up at 3:45 pm and did not arrive for the pickup). However, he did not honor this agreement and charged us full price for his mistake.

I would NOT recommend American Limousine and Parking Services for ANY event. He was rude to my husband, my parents and my inlaws, our guests, and me and did not compensate us for his mistake in not following through with our original contract.

* 4/25/09 - I wanted to respond to the review that Lonnie Reynolds wrote. Lonnie, the bridal party was supposed to be at the ceremony site at 4:00pm, not you picking us up at 4:00pm. You never called or notified anyone that you would be running late. Traffic happens, but it should be your responsibility to show up on time or at least notify your clients that you'll be running late. People were not "jumping" out of the limo - you drove off while people were still trying to get in! Again, many folks had confirmed this. In regards to the champagne bottles, I asked that there be no champagne in the limo - you put them in there anyway. You didn't listen to our requests. Lastly - Lonnie, we were not happy with your attitude and service that night, you treated us and our guests with disrespect. When my guests wanted to bring flowers into the limo, which you didn't allow, you yelled at them. I had several guests come up to me and tell me about your rude behavior.

Lonnie, it's not about a refund. I want you to stop making excuses, own up to your mistakes, and make sure that you don't treat future clients like you treated us.

AWFUL!!! We got the minimum package because we only needed a ride to the church and then to the reception. We expected an 8:15 pick up for a 9am ceremony about 2 miles away. The plan was to put the dress on at the church. 15 minutes after the limo was supposed to arrive I was involved in a 5 minute 3-way call with the dispatcher who was talking to the driver on his cell. The driver was insisting that he was in front of my house and he had been there for a half hour. Finally, after going back and forth with the driver (who apparently didn't think to knock on a door or call?!) I asked her to tell him to go and physically look at a street sign! She came back on the line and told me that he was on a totally different street. Duh. When he arrived, I was in my dress on the curb waiting. With no apology, his defense (which he said about 6 times) was that "The GPS said that I was there". He was on a different street name and at a different address!!!! Then he said, "Before we can head out I'm going to need to get an imprint of the credit card." My fiance had arranged the service, so of course I didn't have the card. At this point, we were 15 minutes from the ceremony starting. My bridesmaid, my mother and I were all yelling at him- he was seriously the stupidest person ever! We told him we didn't have the credit card and he said that was an unbreakable rule. He finally CALLED the office to see if he could get approval for taking another credit card. Mind you, he didn't do any of this while on the road. We were still standing on the curb. He ran the authorization on my bridesmaid card, waited for approval, then drove off!! 2 of my buttons popped off the dress from me sliding into the limo- and I laid horizontally the whole way there so My silk dress woulndn't be completely wrinkled.

When we arrived, I literally ran up the stairs of the church, into the side door, put on lipstick and walked down the aisle, totally frustrated and totally wrinkled.

Then on our way to the reception he asked my (law enforcement) husband "Do you want to get there fast?" My husband said, "just take it easy and drive normal"?? We had no idea what he was talking about until he started taking side streets the ENTIRE way to the reception instead of taking PCH. What would have been a 20 minute ride took 35 minutes. We felt like we were totally trapped in the back of the limo from hell.

Beware of this service!

BEWARE!!! It is three days before my wedding and Lonnie just cancelled on me. Told me that the ivory-colored Escalade that I reserved was "red-tagged by the CHP" and went on to say how ironic it is that the manufacturer is no longer in business, etc., etc.

The horrible thing is the way I found out - all they did was send me a revised invoice. I couldn't tell what was different but then I caught it - the vehicle was changed to a black Hummer. Good thing I checked and double-checked the invoice!

When I said that I didn't want a black car on my wedding day, he said, "fine, we'll just cancel." Nice customer service, huh?

So much for a contract. I'd stay FAR, FAR away from this vendor!