Grand Rapids, MI 49503
(map) Phone: 616-776-6400
Reviews for Amway Grand Plaza Hotel




We had a wonderful stay on our wedding night! Everyone was very pleasant and the room was beautiful.
GUEST




I worked with Grace Kuklewski to setup overnight accommodations for out-of-town guests. We also had our honeymoon suite with them. They allowed us to check into the suite early so that I and all of my bridesmaids could use the room to get ready. We also used the room for our indoor portraits.Grace has always been a phenomenal person to work with. Responds to your inquiries quickly and goes out of her way to help accommodate any and all needs you have! The rest of the staff that assisted us throughout the day were exceptional as well! They were able to get a steam machine to take out the wrinkles of my wedding dress. They were there and helped when we needed it most!They truly helped make my day one to cherish forever!
Vendor response to review
Thank you Serena! The Amway Grand Plaza and I truly appreciate your continued support. We wish you all the best and hope that you will visit us again soon.Take care,Grace Kuklewski
GUEST




I had the most beautiful wedding at the Amway Grand Plaza Hotel! Our coordinator Darrin Lettinga was such a pleasure to work with and helped us every way possible. Our room coordinator Grace Hill was also such a joy and helped us with anything she could. Our food was amazing, and the staff was so kind hearted and provided excellent service! Thank you Amway!! You're the best!
GUEST




I could not have had a better experience with the staff at the Amway Grand Plaza Hotel. Jennifer and Grace were an absolute delight to work with.They were very accommodating to our requests and always quick to get back to us with an answer. They treated us not only as clients, but as people they genuinely cared about. From catering to booking rooms for our guests, they were always on top of everything and eager to help when they could. The ambiance of the hotel and staff created a wonderful atmosphere for our guests and for us during our wedding weekend. We will definitely be recommending this venue :)
GUEST




Our wedding at the Amway Grand Plaza Hotel was PERFECT! They were amazing from beginning to end!
GUEST




The amway provided catering at the Gram(GR Art Museum). Grace Hill, the coordinator was outstanding, so helpful, responsive, and able to secure vendors for other services on very short notice! We can't say enough about Grace Hill and the Amway Team!Lucia & Larry Patzelt and Family
GUEST




Amway was great. They have a friendly and super helpful staff that makes sure everything is running smoothly on your important day.The hotel is beautiful and they did a great Job on our wedding and our stay there.
GUEST




I was so happy to have the Amway hotel included in my list of wedding vendors!! I reserved a block of hotel rooms for our wedding guests, and couldn't have been happier with the service we received. My husband and I also stayed there on our wedding night and couldn't have asked for a better place to spend our first night as husband and wife. And our wonderful sales manager, Grace, was so sweet and sent us a small gift in our room which was a wonderful surprise! Grace was such a help through the entire process and was extremely responsive to all of my questions. She also assisted me with vendor recommendations and with her help, we booked a great transportation company as well as helping to coordinate my makeup appointment. I used the Vasaio Spa inside the Amway, and they were also absolutely wonderful & my makeup was PERFECT thanks to Rachel! :) I would definitely recommend using the Amway for any wedding related needs - they are professional and you will receive superior service from everyone you come in contact with!
GUEST




Amazing service and wonderful venue! We highly recommend. All of our out of town guests had such great things to say about the Amway Grand Plaza. What a fabulous representation of what Grand Rapids has to offer. We were so pleased with their initial service and flexibility that we did a wedding shower and bachelorette party there too.
GUEST




The Amway Grand Plaza Hotel was the perfect place for our wedding and they really proved it. From the OUTSTANDING food and cake to the AMAZING hotel services, they made our day that much more special. I would recommend the hotel to any and everyone - they made everything so easy for us. We never worried about a thing when we were there. We received a million compliments about the professionalism of the staff, the beauty of the space, and mainly the overall experience. If I could... I would give Amway 10 stars.
GUEST




The Amway Grand was very professional and easy to work with over the year that we dealt with them. They were extremely accommodating and flexible. This was the most elegand and beautiful venue my husband and I could find in the area. On our wedding day they treated us like royalty! Everything was perfect!
GUEST




We recently had our wedding reception in the Pantlind Ballroom at the Amway and worked through all the details with Jennifer. She was extremely responsive and a joy to work with. Amway followed through on everything as promised and served and removed all dishes very discreetly to allow the evening to continue without interruption. Amway Hotel has always had a "classy" reputation and given our wedding experience we truly observed the top notch service. To our surprise when my groom and I went to our suite at the end of the evening there was a bottle of chilled champagne, fresh baked cookies, and chocolate covered strawberries! As a busy newlywed couple trying to mingle with everyone else, you often don't get the chance to grab enough to eat so the sweet treat at the end of the night was the icing on the cake. Speaking of cake- we had Amway do our cake as well. It was absolutely beautiful and i've heard rave reviews on the taste! I can't wait for our one year anniversary to have a fresh baked one to enjoy with my husband :)
GUEST




My wedding was held on April 16, 2010 and Amway was a great place to have the reception! They were completely professional and helpful with everything. Its a pretty big venue so it could hold all my guests with ease with plenty of room to spare. It was an experience of a lifetime. Thank you Amway!!!
GUEST




Grace Hill was my Sales Manager at the Amway Grand Plaza Hotel. I had a room block reserved for a Holiday (New Years Eve) for my wedding this year. I can't tell you how nice, professional, personable, flexible and responsive she was. Every question I had she made me feel like I was welcomed to inquire and she just took it right over. I thought it would be difficult for the experience to get even better once we got to the hotel and began our stay. I was quite wrong. The rooms were gorgeous, the valet were fabulous, the food was incredible and my out of town guests were on cloud nine. Thank you to Grace and the entire Amway Team for making my wedding just as fabulous as I try to make my clients. I really can't thank you enough. As my family said as they were heading out of town "We surley will be back!" Kudos to you all ~ you all deserve a bonus! With sincere gratitude,Jason and Erin Soper (December 31, 2009)
GUEST




The Amway was completely professional and courtious all the way down to the bellman and valet. We have stayed at many fine hotels and I can honestly say this was the best. What I did not remember, they did and just did it so I could enjoy our time.
GUEST




We thoroughly enjoyed working with the Amway Grand. Grace was so helpful and fantastic to work with.
GUEST




My wedding reception was held November 7, 2009, at the Amway Grand Plaza in the Imperial Ballroom. Amy Dettwiler was AMAZING! Service was top notch. I could not get over how beautiful the room was.....and the food!!! OH MY GOD, IT WAS FANTASTIC!!!!!! Guests could not stop complimenting my husband and I the entire night. From the moment cocktail hour started until we had the last dance of the night, the Amway Grand Plaza showed our guests an amazing evening. Thank you so much!Sara & Andrew Baudo
GUEST




If you want to have a first class celebration, the Amway Grand Plaza will make it happen. Ask questions, be organized, and everything will go smoothly. After everything was said and done for our wedding, the best piece of advice we can give is to book your room for at least two nights.
GUEST




Everyone at the Amway Grand was extremely pleasant and helpful. Our daughter's wedding was absolutely wonderful! Great food, awesome staff, beautiful and clean rooms along with the charm of old and new brought together at the Amway made for the perfect event gathering.
GUEST




All of the guests that stayed at the hotel loved it, and the staff was very friendly and welcoming.
GUEST




Every employee at the Amway is friendly, professional and helpful. When making a request we never heard the word no from the Amway. They responded to every e-mail and phone call promptly. Many guests at my wedding reception commented on the outstanding customer service that the Amway provided. The Amway is a beautiful hotel with a well deserved great reputation. I can't say enough good things regarding the Amway and would recommend them to anyone getting married.
GUEST




Colleen Gill and Grace Hill were my primary contacts for David and my wedding. They were the most wonderful people to work with: professional, curteous, prompt, and just overall fabolous!! Both Colleen and Grace went above and beyond the call of duty for the wedding. It truly was my pleasure to work with them. I deeply appreciate everything that these two women had done!! not only were they like great friends to work with. They are sooo detail oriented, they were actually asking me about things that I had not even thought about. Ex. early check in for our out of town guests. Clearly these women are the best at what they do and the thing that I most appreciated about Colleen and Grace was that they treated our wedding as if it was their own so every detail was considered and brought to my attention. Honestly, I cannot say enough wonderful things about our experience at the Amway. If there are any other events in David and my life together....We would have it at the Amway and would love to work with Grace and Colleen again.I would highly recommend anyone, who is getting married, to strongly consider the Amway Grand and to work hand in hand with both Colleen and Grace. Our wedding was perfect literally. Nothing was late, the food was absolutely amazing, and most importantly...the service was phenomenal!!! Again, the food was ridiculously good, we still are receiving compliments (email, phonecalls) letting us know that the food was the best ever. We had our rehearsal dinner at the Amway at Bentham's. Some of our guests the day of the wedding went to Bentham's for lunch because they loved the food from the rehearsal. Oh!! and the cake! During our tasting, the pastry chef Doug, met with us. He actually sat there and listened to our ideas, drew a picture of what we wanted, and then created it for our wedding. It was the most fantastic experience.Everyone that had attended the wedding praised David and I for doing such a wonderful job with the wedding (again, courtesy of Colleen and Grace). Also, they were estatic with the beauty of the hotel and the wonderful attention that they had received from the entire staff of the Amway. All in all, the wedding was awesome!! David and I are so grateful to the entire staff at the Amway for making our wedding so wonderful and again, going above and beyond our expectations with everything!!
GUEST




The Amway Grand Plaza made our day so special and I would recommend them to anyone I know that is getting married
Vendor response to review
Charlotte,Thank you so much for taking the time to submit a review on our behalf. We truly appreciate your continued support. We wish you all the best and hope to see you again soon. Please let us know if we can be of any assistance to you in the future.Best regards,Grace Kuklewski
GUEST




The Amway Grand Hotel was wonderful to work with. From the reservation of a guest room block (Grace) to working with the flexible catering manager (Amy) to the banquet captain (Dennis) at the recetion. The food was spectacular. The Imperial Ballroom is a very impressive location for a wedding reception.We were able to also hold our rehearsal dinner on site which alleviated headaches for our out of town guests.My wedding day would not have been as spectacular without the help from the staff at the Amway Grand Hotel! I would definitely reccommend this venue to any bride!
GUEST




I had a room block reserved for a Holiday (New Years Eve) for my wedding this year. I can't tell you how nice, professional, personable, flexible and responsive she was. Every question I had she made me feel like I was welcomed to inquire and she just took it right over. I thought it would be difficult for the experience to get even better once we got to the hotel and began our stay. I was quite wrong. The rooms were gorgeous, the valet were fabulous, the food was incredible and my out of town guests were on cloud nine. Thank you to Grace and the entire Amway Team for making my wedding just as fabulous as I try to make my clients. I really can't thank you enough. As my family said as they were heading out of town "We surley will be back!" Kudos to you all ~ you all deserve a bonus!
GUEST




Working with Grace, and the other staff at the Amway, to arrange accommodations for our January wedding was easy! Our guests were impressed by the beautiful hotel and their rooms. Anyone who needed assistance from the front desk got the answers they needed and immediate help. I will say that we had a bit of a challenge getting our gift bags delivered properly. I would encourage brides to match the guest list from the hotel to correspond with the names on the bag (ie. if your friend goes by "Katie", but would have registered for her room with her proper name "Mary Kathryn", be sure to let the hotel know, because they can't read your mind. Richard and his staff at the bell station made everything right as soon as a notified them of the confusion.
GUEST




The Amway Grand Plaza Hotel was the best decision we made for our wedding. Every single person we worked with handled everything perfectly. Amy Dettwiler in Catering/Sales, Grace Kuklewski, sales/manager and Dennis Higgins were FANTASTIC to work with. The food was outstanding, everything from the salad, soup, entree, cake, fajita station, and brunch were TOP NOTCH. The hotels were beautiful, clean and very spacious! I would recommend the Amway Grand Plaza to anyone who wants to have the most memorable wedding experience.
Vendor response to review
Thank you Stephanie! You have been a joy to work with and we are honored to be a part of your wedding celebration. Please don't hesitate to let us know if we can be of any service to you in the future.Best regards,Grace Kuklewski
GUEST




Grace was always very pleasant and helpful. Her service was always "top-notch" and she was flexible, all of which were greatly appreciated. The staff at the Amway the night of the wedding were all very kind and helpful. The whole experience at Amway helped to make our wedding day perfect!
GUEST




The Amway was a beautiful and elegant venue for our wedding. The staff was courteous and highly professional. You can't go wrong with the Amway -- they truly take their weddings seriously!
Vendor response to review
Thank you Erica! We truly appreciate your continued support and feel honored to be a part of your special day. Please don't hesitate to let us know if we can be of any service to you in the future.Best regards,Grace Kuklewski
GUEST




We used this hotel for wedding party, family, and guests. From the first moment we contacted them, they were graciously attentive to everything we needed! A fantastic staff and elegant surroundings made the whole wedding event a delight!
Vendor response to review
Thank you so much for your gracious response! We hope that you'll visit us again soon.Best regards,Grace Kuklewski
GUEST




Nothing but friendly, professional, caring service from booking the hotel blocks to our own stay. Absolutely a class act and worth every penny.
Vendor response to review
Thank you Meghan! I truly appreciate working with you and I hope that you'll visit us again soon. I wish you all the best!Take care,Grace Kuklewski
GUEST




The Amway Grand was nothing but exceptional. Amy in catering was an absolute sweetheart and easy to work with. Grace was fabulous in reservations and dealt with my many questions. Dennis, the head server the night of the reception did nothing but charm my whole family and do an absolute amazing job. Everything was amazing!
Vendor response to review
Thank you Kathryn! We really appreciate you taking the time to write on our behalf. I hope that you and William are doing well. We wish you all the best and please, please don't hesitate to call me if there's ever anything that I might be able to help you with.Take care,Grace
GUEST




The Amway Grand Plaza is amazing.
Vendor response to review
Thank you Kim! We truly appreciate your continued support. We wish you the very best and hope to see you again very soon.Best regards,Grace Kuklewski
GUEST




We had a small wedding with about 30 people in attendance. We booked rooms for our guests and a suite for ourselves at the Amway Grand Plaza Hotel. We also held our wedding reception at Cygnus 27 in their private dinning room (located in the Amway). The service was fantastic--the only word that can sum up our experience with the Amway Grand Plaza Hotel is "perfect". I highly recommend the Amway.
Vendor response to review
Hi Giselle,Thank you so much for submitting a review on our behalf. We truly appreciate your continued support. We hope to see you and Anthony again soon. Please don't hesitate to let us know if we can be of any assistance to you in the future.Best regards,Grace Kuklewski
GUEST




This was the most beautiful venue i could have chosen for my wedding. The decorations were amazing and the food was exceptional. I could not have chosen a better place for my wedding.
GUEST




Everything about the Amway was exceptional. The staff was great to work with and very responsive. The wedding was beautiful, and the best part was that they took care of eveything, so we were truly able to enjoy the day.
Vendor response to review
Thank you for the wonderful review! We are thrilled that we were able to be a part of your very special day. Thank you for your continued support and we wish you all the best.Best regards,Grace Kuklewski
GUEST




Grace was always very pleasant and helpful. Her service was always "top-notch" and she was flexible, all of which were greatly appreciated. The staff at the Amway the night of the wedding were all very kind and helpful. The whole experience at Amway helped to make our wedding day perfect!
GUEST
GUEST




The Amway staff completely exceeded every expectation for the event. They were true partners in the event and did everything possible to make it spectacular. Exquisite food preparation and presentation. Quick, professional and friendly service. Totally flexible as last minute items were changed. We will always consider the Amway first for future events.
GUEST




THis is the best place to be at the people are friendly and it looks amazing.
GUEST




We couldn't have asked for a better expererience at the Amway. Amy Dettweiler and Grace Hill were so easy to work with and made our lives so much easier during the planning process. Amy was quick to offer up suggestions and recommendations and also a great listener who went out of her way to make sure everything we asked for was done and perfect. Grace was very flexible and responsive in managing our room block and we were able to have rooms for every person that wanted to stay at the Amway, all at a great rate. She also helped us coordinate room gift bags, which went off without a hitch. We were in the Paintlind Ballroom, which was gorgeous, but also considered the Imperial Ballroom as well, which is equally amazing. We initially shied away from looking at hotel ballrooms because we wanted a unique site and not just a "space," but everything about the rooms at the Amway are unique, and we knew we had found our venue the minute we walked in. If you are getting married in Grand Rapids, it would be a mistake to not at least consider the Amway.
Vendor response to review
Thank you Nate! We truly appreciate you taking the time to submit a review of the Hotel. If there's anything we can do for you in the future, please let us know.All the best,Grace Hill
GUEST




Grace was very helpful with securing room reservations. Darrin arranged a wonderful post wedding brunch
Vendor response to review
Sandra,Thank you so much for taking the time to submit a review. We truly appreciate your continued support and hope that you will visit us again soon. Please let us know if we can be of any assistance in the future.All the best,Grace Kuklewski
GUEST




Jennifer May and the staff at the Amway Grand Plaza Hotel were a pleasure to work with. This is the most elegant, classic, luxurious hotel in Grand Rapids and their service lived up to their appearance. My guests raved about the grand ballrooms and deluxe accomodations. We had our wedding in the GR Ford Ballroom, cocktails in the East Concourse, and reception in the Pantlind Ballroom. Their catering is excellent, their rates reasonable, and the staff is superb. If you want to be treated like royalty, this is the place to go.
GUEST




I thought it would be difficult for the experience to get even better once we got to the hotel and began our stay. I was quite wrong. The rooms were gorgeous, the valet were fabulous, the food was incredible and my out of town guests were on cloud nine. Thank you to Grace and the entire Amway Team for making my wedding just as fabulous as I try to make my clients. I really can't thank you enough. As my family said as they were heading out of town "We surley will be back!" Kudos to you all ~ you all deserve a bonus! What I did not remember, they did and just did it so I could enjoy our time.
GUEST




Accommodations for out of town guests were beyond expectations. A beautiful suite with attached rooms for family. The staff were ready to help in any way possible. Last minute changes were not a problem. The entire hotel is beautiful, immaculate, and an awesome decor.
GUEST




The Amway Grand was fantastic. Both the Sales Manager and Catering Manager were incredibly helpful and easy to work with. It was probably the busiest week of the year (Amway Convention and Art Fair) for them but they handled our wedding like it was the only thing going on in GR.
GUEST




Exceptional in all respects.
Vendor response to review
Thank you so much for taking the time to respond. We truly appreciate your continued support and hope that we will see you again very soon. If there's anything I can to assist you, please don't hesitate to let me know.Best regards,Grace Kuklewski
GUEST




The Amway is the ideal reception venue in Grand Rapids! It offers beautiful ballrooms, amazing food and beverages and a wonderful staff this is knowledgeable and incredibly helpful. All catering, beverages, cake are included in the wedding package you choose so know that before hand so that you are not dissapointed if you want to use an outside vendor for these things.
GUEST




The Amway Grand Plaza hotel is an absolute gem for a city the size of Grand Rapids. The hotel is both opulent and inviting at the same time. The staff is wonderful and so great to work with. They are flexible, efficient and really want to please. Our event was flawless, the food outstanding, and our guests had a wonderful time. Any request was honored with enthusiasm, no matter how late in the game we made it. I would highly recommend an event at this venue. I can't think of anything they could have done better!
GUEST




The Amway provided exceptional service for our wedding, including the preparation leading up to the event and especially the day of the event. We had zero complaints with the quality, responsiveness, professionalism and overall service by the Amway.
GUEST




The Amway and all of our contacts there, and their teams, made our Wedding Weekend an exceptional memory. Most importantly, our guests enjoyed everything from the accomodations to the amazing food and cake. A top notch affair. As the day drew closer, the Amway staff was extremely responsive. We had a few silly requests, out of the norm, and the answer was always 'yes', what a fun place to work with! Thank you, thank you, thank you!
GUEST




This is a truly amazing place to have your wedding reception. The atmosphere is beautiful, food and service are amazing. Also, very conveient to stay the night and have out of town guests stay right here. This is the best of the best!!!!!! We also had many out of town guests that were wowed by this place.
GUEST




Thanks to Stuart in reservations for making that week possible and Kelly in the VIP lounge for the great service. I recommend these guys to you if you are looking to be serviced greatly.
GUEST




I had both my ceremony and reception at the Amway Grand (ceremony in the Ford ballroom, reception in the Imperial). I still have people commenting to me that it was one of the most beautiful weddings they have been to. Everything went perfectly (and was very low stress for me) on the day of the wedding, and the food and cake were absolutely AMAZING. I have never tasted food like that at a wedding reception!Although our wedding coordinator at the Amway was slow to respond at times, when it came down to it she got the job done wonderfully on the day that mattered. Our guests have raved about how great everything was with their stay at the Amway and the entire wedding weekend. I cannot imagine a more wonderful place for a classic wedding!
GUEST




Every service provided by the Amway Grand Plaza was exceptional.
Vendor response to review
Thank you so much for taking the time to respond. We truly appreciate your continued support. We hope that you will visit us again soon. Please let us know if we can be of any assistance in the future.Best regards,Grace Kuklewski
GUEST




We had Doug Orr who is the Pastry Chef for Amway, do our cake. I always said I didn't want a chocolate cake, but when I tasted the samples, I devoured the chocolate one. Our cake was so beautiful, and so delicious. Everyone at out wedding raved about it. Doug is one of the nicest people you'll ever meet, and is so very talented. Do yourself a favor and have him do your cake for your big day!
GUEST
GUEST




The Amway does a wonderful job with wedding receptions. The food was awesome, and the rooms are gorgeous. Nothing else like it in Grand Rapids!
GUEST




This is a truly amazing place to have your wedding reception. The atmosphere is beautiful, food and service are amazing. Also, very conveient to stay the night and have out of town guests stay right here. This is the best of the best!!!!!! We also had many out of town guests that were wowed by this place.
GUEST




The booking process was very simple and efficient. I commend the staff for being so friendly, knowledgable and easy to work with.
Vendor response to review
Thank you so much for taking the time to respond. We truly appreciate your continued support and hope that you will visit us again soon! Please don't hesitate to call me if there's anything I can do to assist you in the future.Best regards,Grace Kuklewski
GUEST




Everyone here was just awesome! I loved them, they made it such a special day!!
GUEST




They were very well organized and everything was smooth sailing all night! I knew I didn't have to worry about a thing... they were on top of it. HIGHLY recommend to anyone... especially if you are looking for something formal/traditional/elegant
Vendor response to review
Thank you for taking the time to submit a review! We wish you the very best and hope that you'll visit us again soon.Best regards,Grace Kuklewski
GUEST




We had our reception at the Amway Grand Plaza in the Pantlind Ballroom and everything was perfect. Exactly how we had envisioned our reception as bride and groom. The food was great, as was the cake and the first-class service. Would highly recommend this venue.
GUEST




Venue was amazing! Everyone was very helpful and made our wedding day amazing!
GUEST




Well worth the expense! ALL Amway employees catered to our every need. From housing our guest to delivering cookies to the guest room. The food and room was FABULOUS!Rating is EXCEPTIONAL
Vendor response to review
Thank you Melody for taking time out of your busy schedule to post this wonderful remark about our facilities and staff. We truly appreciate it. We hope to see you again soon!Best regards,Grace Kuklewski
GUEST
GUEST




AGPH was a fabulous place for a wedding reception - expensive reception costs (liquor was overpriced), but the rooms were an exceptional value and our guests were very well served. Grace was awesome to work with for arranging rooms and making plans. The Bride and Groom couldn't be more pleased with their wedding. Food and cake were outstanding.
Vendor response to review
Thank you so much for taking the time to submit a review for the Hotel. We truly appreciate it. Please let us know if we can be of any service in the future.All the best,Grace Hill
GUEST




Very attentive to detail, Beautiful place for wedding ceremony and reception, Excellent food, very eager to please, has an excellent beauty salon located inside hotel
Vendor response to review
Crystel,Thank you for taking the time to respond. We truly appreciate your continued support. We hope that you will visit us again in the future. If we can be of any service to you in the future, please don't hesitate to let us know.Best regards,Grace Kuklewski
GUEST




Grace was always very pleasant and helpful. Her service was always "top-notch" and she was flexible, all of which were greatly appreciated. The staff at the Amway the night of the wedding were all very kind and helpful. The whole experience at Amway helped to make our wedding day perfect!
GUEST




This hotel is one of the nicest hotels near me. The hotels are very nice and we had an awesome view of the river. The service was awesome, the hotel had comfy beds. I would come back here in a heartbeat!Consider this place!
GUEST




Everything about the Amway was exceptional. The staff was great to work with and very responsive. The wedding was beautiful, and the best part was that they took care of eveything, so we were truly able to enjoy the day.
GUEST




From beginning to end our event was handled well. The reception was beautiful, and the rooms for our guests were above expectations.Afterward, follow up was negligent regarding billing questions. That was the only problem.
Vendor response to review
Dear Mary,Thank you so much for taking the time to post your review. We truly appreciate your continued support. We hope that you will visit us again in the future.Best regards,Grace Kuklewski
GUEST




We stayed here for our wedding night. We also booked a block of rooms here for our guests. Everyone loved it and had a great time!
Vendor response to review
Thank you Hayley! We wish you the best of luck and please don't hesitate to let us know if there's anything we can help you with in the future.Best regards,Grace Kuklewski
GUEST




The service staff was fabulous and made sure that everything went the way we wanted. The only gripe that I had was that everything was for a cost even though we spent the amount we did.
GUEST




Beautiful venue, good value relative to amenities, great for out-of-towners to be able to stay after reception events, guests raved about the food and cake, perk to be able to get an anniversary cake 1yr later free of charge--beautiful and delicious
Vendor response to review
Jane,Thank you so much for taking the time to respond. We appreciate your continued support and hope to see you again soon. Please let us know if we can be of assistance to you in the future.Best regards,Grace Kuklewski
GUEST




We used this hotel for wedding party, family, and our guests. From the first moment we contacted them, they were on top of all things we needed! An amazing staff and beautiful surroundings made the whole wedding the best event in my life.




My cake is included in the price of my reception site and is provided by the Amway Grand, however it is not what I would normally think of when I think of a free cake, I have so many options for my cake which is awesome.
GUEST




Parents and I stayed at the Amway 1 week prior to the wedding date- great service. Although it took a little while to book the room block- they were not as responsive as other hotels I called in the area. Rooms on the older side are a bit small, but the suites are spacious and nice. Great decor, friendly and helpful staff.
GUEST




The Amway Grand Plaza is classic, sophisticated, and elegant. I loved how all the guests could stay there and have brunch the next day. But , there were alot of hidden cost with the Amway Grand Plaza. Example, $20.00/per cart to take gifts down to the car, we found this out after we already tipped the bellmen $100.00 to do so. I loved working w/ Tammy!!! She was very attentive and had a fun personality. The food was alright - nothing to write home about , was overpriced for what you got. From someone who is in te food and beverage biz , I was not overly impressed. We also had trouble with one of the bartenders - was vey rude to guests. We also had a non-wedding guest on the floor of the hotel where all of our guests were staying and they had complained of noise and ruined eveyone's night. When guests checked in , not all rooms were ready, maybe that is why we had the non-guest on our floor. Overall our guests I had a great time and overlooked the mishaps. I would reccommend the Amway Grand Plaza to people - it is a staple in Gand Rapids!
GUEST




Everything looked fabulous, the staff were professional and friendly, the food was amazing. The only issue we had was that the coordinator didn't follow my directions when it came to how I wanted the room set up.
GUEST




The Amway was beautiful as the pictures depicts. Everything about it exudes elegance. The waitstaff was wonderful and punctual at my reception. The only thing is, you are going to shell out a arm and a leg to do it. Each room is about a couple grand depending on which you pick. One you do, you can only use amway's food, you can't cater in. The food is very expensive, not to mention there is a 22% service fee on everything you order from hor d'oeuvrs to the cake on top of the 6% sales tax. Our simple dinner plate was $50...x the number of guests, you do the math.The Cake was beautiful, just what I wanted. It was decorated beautifully on the outside. The inside was 2 layers of chocolate cake with boche filling (hazelnut) and 2 layers of cheesecake with orange filling. It was covered in ivory buttercream to match my dress and had the details done in white buttercream. The only thing is, it is expensive. Its around $6.25 a piece. I had 125 guests so it was close to $800. There is a 28% surcharge on all food there (6% sales tax & 22% service fee [too serve the cake!]) so that made it exactly $1000 for a 4 tiered cake! THey don't give you left overs either.
GUEST




I loved almost everything about the Amway. The only issue I had with the catering is that they make it ridiculously expensive for you to use another source for the wedding cake. I met with the pastry chef and I thought that what we came up with was great. When I saw the finished product I was a little under-whelmed. It was ok, but I just thought it could of used a little bit more of the decoration that we had decided on. So I guess I would just warn brides to be very specific of what you want the cake to look like.
GUEST




It was a beautiful day.
Vendor response to review
Thank you Jen! We appreciate you taking the time to respond. We wish you all the best.Grace Kuklewski
Excellent place and a beautiful spot to hold a wedding ceremony!
Amway Grand Plaza Hotel is a fabulous location for your Wedding Reception. The high ceilings and decor make for incredible images and this feeling of grandness. Your images will be spectacular and elegant. The staff at Amway Grand is friendly, polite, and professional. I have always had a wonderful time capturing Weddings at the Amway Grand Plaza Hotel.
This is a very nice, exclusive facility. They are very helpful and Brides love their staff.
The Amway Grand offers its Wedding Couples something so beautiful for their wedding day. There is no where like it in all of West Michigan. The service, style, and class of the Amway grand make it a special place to either get married or celebrate with your guests after your wedding.
The Amway Grand Plaza is one of Grand Rapids show places. Every ballroom has old world elegance and beauty.Eastern Floral has had the privilege to decorate every ballroom in the Amway Grand Plaza Hotel for a bride or a party. The staff at the Amway is very professional, the food is remarkable and the most beautiful wedding cakes anywhere. If you want your wedding reception to be stress free and memorable, The Amway Grand Plaza will be your choice.
If you are looking for a professional, classy place to hold your reception you should definitely consider the Amway Grand Plaza! All staff members are always more than willing to help and treat you with the utmost respect. Staff members treat every circumstance in an efficient and professional manner and are ready for anything. As a wedding planner it is always nice to know that you are working with the best and that they care about the event just as much as the host and hostess.
About Amway Grand Plaza Hotel
The Amway Grand Plaza has earned its reputation as the best address in the city for wedding celebrations. Each of our ballrooms provide a stunning backdrop with unforgettable details such as hand-painted ceilings, carved moldings, gorgeous chandeliers, or a grand staircase.
They're the type of details that will set your special day apart — for you and for your guests — creating a moment that you could never experience anywhere else.
Wedding packages are customized to pamper your individual needs. Receptions from 50 to 650 receive the same attention to detail. Count on our staff of experienced coordinators to help arrange everything from the florist to the photographer to the band, doing whatever it takes to make your day a truly memorable one.
For more information and availability, contact Grace Hill, Wedding Specialist at ghill@amwaygrand.com.
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Grand Rapids, MI 49503











