Andiamo Limousine Service

Great service and our driver was so nice!!!

Having a little experience with contracts and such was essential in dealing with Andiamo. Their contract was very vague and there were many mistakes on the first one they sent. I revised it and sent back with appropriate changes which were kept and delivered to its entirety.
The driver was really nice and professional. He chose the best route and we got there before some of the guests who got stuck in traffic. I was happy with the value and service provided, but I would advise thouroughly examining contract and making sure it is what you want. They are also not great at replying to email and calls right away.

This company is extremely unprofessional.

1. They cannot write a contract that is correct. We went back and forth with 4 iterations before I finally asked for the Word file, so I could make corrections myself. I even red-lined the contract, writing in the correct information, and they couldn't even get it right. Errors included: wrong date, wrong total price (improper addition), etc.

2. Two times when I called, the owner's child (probably under the age of 8) picked up the phone.

3. The check got "lost in the mail." The owner informed me that it often takes up to two weeks to receive the mail, and that I would need to bring the final payment in cash the day before my wedding. She also told me to "not worry about cancelling the check" because she "put a red flag on my file to not cash it." Based on the previous issues, I paid the $25 fee and cancelled the check.

4. When I went to drop off the check, I found the limousines & shuttle, but couldn't find the actual building. I went inside the nearest building to ask if they knew where Andiamo Limousine was. The girl gave me a blank stare, and said, "The shuttles are parked in the back..." I asked if she knew where the building was, or who I could talk to and she said, "I'll call Diane." It turns out that Andiamo is based out of this building, which seems to be a combination grill/pool store, antique appliances, something with horse racing, and Andiamo Limousine. I can honestly say I have never seen anything like it.

The day before your wedding, the last thing you want to worry about is the fact that you have no confidence in your shuttle vendor. Luckily, the shuttles actually showed up.

I would not recommend this company.

We used Andiamo to provide a 52 person bus for our wedding on August 6, 2011. They were great to us because, for a little extra, they provide three trips, and on the last trip they waited for all of the last guests to leave the reception hall, which those guests were very grateful for. - Rich and Nicole

I too thought I was reserving a "shuttle" , after signing the contract I found out it was a van. I had two vans to shuttle our guests from the hotel to venue. The drivers were very pleasant and professional. The limo was spotless, champagne was chilled, and the driver was very professional. Diane in the office was extremely helpful and very personable.

We used Andiamo limo to provide a shuttle to and from our hotel to our reception during our wedding. They were very professional. We decided to add a shuttle to our event only 2 weeks before our wedding and they were able to accommodate us with no problem.

We had a great experience with Andiamo. We arranged for two shuttles to take our guests from the hotel. The person we dealt with was clear that they were vans, and we were fine with that. We rode in the vans back to the hotel after the reception and they were well-kept.

For the wedding party we had arranged for two white limos, they arrived promptly, and I cannot say enough good things about our drivers. They were as helpful as possible, my driver even followed us around with water during our photo session before the wedding, since it was hot out. Our schedule even went completely out the window when one of my maids forgot her dress, and they worked with us every step of the way.

My only complaint is that our driver did get a little lost on the way to the ceremony, which set us back (another) ten minutes or so. Had we not been so far behind schedule already though, I probably would not even have noticed.

We would use them again, and highly recommend them.

My experience with this vendor was an absolute disaster - partially their fault and partially mine to be fair. I thought I was booking a shuttle limo to take my guests to and from the hotel. At the time of booking, they had no website so no photos were available. Yes, that should have been a sign but with so MANY other details to plan for a wedding, I guess I was hoping this would fall in place. How hard is it to rent transportation? Apparently, it is more challenging than I thought. I was strictly going off a verbal discussion during which I attempted to be as detailed as possible about what I was renting (a limo shuttle). My idea of a nice shuttle was not theirs. 2 days before my wedding when I called to confirm everything, I learned that their idea of a 'nice shuttle' is really just a van, not a limo shuttle. I did not want my guests and family getting in a van on my wedding day - it didn't match the other high class events we had planned for our day. Plus crawling in a small space in a van while in dresses and heels is ridiculous. When I realized the error, I lost my cool. Unfortunately, the vendor also lost their cool - not professional at all. They should be used to dealing with stressed brides. We asked if we could change things and pay a crazy amount extra to get the right type of transportation (limo shuttles instead of vans) but it was too late to make a change. I ended up calling the better business bureau to see if we had any recourse. Unfortunately, the contract wasn't specific enough to file a complaint. It got so ugly, I wasn't even confident the limo driver would show for my wedding day. Luckily, they recovered and the limo and van drivers were very professional and reliable. They were really great I must say. The communication gap at the time of booking caused an unfortunately high level of stress a few days before the wedding. The above aside, my other criticism of this company is that my groom and I were left waiting for 30 minutes after the reception for our limo. The limo had picked up some guests to take them back to the hotel (probably to be nice and get folks back quickly) but as a result, I was left standing outside the reception hall at the end of the evening. He finally returned to take us home but I felt a little silly in this beautiful wedding gown standing outside hoping my ride would return. I can't recommend using this vendor after my very unpleasant experience.