Belle Terrace at Avon Old Farms
Reviews for Belle Terrace at Avon Old Farms
GUEST




I would give Belle Terrace and their staff more than five stars if it was an option. Christine was amazing, she was so helpful and attentive during the planning process. She was very good at allaying my concerns and fear that would pop up throughout our time together. She was paid attention to detail and all of the work that we put into the reception paid out on the day. The evening of our reception was spectacular! My husband and I could not have been happier with our wedding, our day was perfect and the Belle Terrace staff played a huge part in that. The staff was attentive to us as a couple throughout the evening without being obtrusive. All of the guests commented on the quality of the food and the professionalism of the staff. Guests felt very comfortable and had an exceptionally enjoyable evening. Our day was perfect and Christine and Belle Terrace played a major role in creating the perfect wedding day for us.
GUEST




Loved the venue. Christine can have an attitude but overall everything was fine.
GUEST




Christine was very great to work with, our tasting was amazing and, the venue is beautiful but we were very disappointed on the day of our wedding. Unfortunately, the food was not good at all. The portions served were much smaller then what we were served at our tasting and it came out very late. They even ran out of bread for our guests. They seemed short on staff. We only had one bartender for 180 people but were told that there would be two. Our bridal suite was not staffed well at all and our guests were locked out (in the rain) when we were told that they would be let in at a certain time. We expressed how we felt and that we paid for services that were not provided yet we were not offered any kind of reimbursement. It may not have been their intent but we do feel as if were ripped off. Be careful when working with Belle Terrace. I would suggest not making full payment prior to the day of the wedding. Keep a percentage and make sure that you receive all services that were agreed on in your contract.
Vendor response to review
Hi Nella, As you and I have had personal discussions regarding your Wedding Reception, I apologize from the bottom of my heart for the disappointing experience you and Blair had on your wedding evening at Belle Terrace. As you know, the Operations Manager we had in place for just one month, and was "in charge" of your Wedding Reception, was relieved of his position the day after your Wedding. As I mentioned in past communications, this does not take away from the disappointment of your special day, however, it will never be an issue for the future of Belle Terrace. As I just received your Evaluation, our General Manager and I were in discussions of how to compensate you for this disappointment, and haven't submitted a response to you yet as a decision was not made. Belle Terrace at Avon Old Farms takes our clients and business to heart and even if we receive a rare negative review, it will be handled with grace and all considerations to the Client that received the negative experience. Nella I look forward to talking with you soon. It was a pleasure to have worked with you, Blair, and your family, and I do hope to see you again soon. My Best, Christine Mola Wedding & Special Events Manager
GUEST




The staff at Belle Terrace are top notch, and can't be beat at what they do, or the services they provide. It was so easy, from the first meeting/tour, to work with Christine Mola and the rest of the staff, and I felt completely supported and taken care of right to the very end.
They take care of it all -- and make it so easy for you, it's just incredible. The food is AMAZING, our guests keep telling me it's the best food they've ever had at a wedding, and I would certainly agree! Their staff are all nice, efficient, and seem to really enjoy what they do.
Our day was perfect, and I can't imagine it going any smoother anywhere else. Make sure you check out Belle Terrace at Avon Old Farms for an evening that deserves to be unforgettable!
GUEST




Worked with Christine Mola who was amazing. Everyone said the food was fantastic!
GUEST




I absolutely couldn't have had a better experience on my wedding day because of the amazing people at this venue. They were willing to accommodate all of my needs and wishes for my special day and the venue is breath beautiful.
GUEST




We were married outside at the inn, and we held our reception on the restaurant side. The inn is beautiful and unique - not your standard ballroom. There were a few issues however. The restaurant side is an historic site and the air conditioning is lacking. It was exceptionally hot and humid inside with 100 guests. The fans that they brought out helped, but it was definitely uncomfortable. I would recommend the inn for a fall or winter wedding.
Vendor response to review
Hello all and thank you for reading the reviews! Just to mention that these issues were during previous ownership and not Belle Terrace. Belle Terrace is now a Riverhouse Inc. Property who has completely renovated the entire property to include new kitchens, AC, Boilers, Restrooms, Electric, Roof and updated interior spaces. Riverhouse Properties Inc. owns and operates The Riverhouse at Goodspeed Station in Haddam, CT as well as the renowned Society Room of Hartford and our off-site catering team - Riverhouse Catering. Belle Terrace is our most recent acquistion and we look forward to setting a new standard in the Farmington Valley and reinvigorating both our property and our guests with our stellar food and service levels. Please come and take a look at our newly renovated facility! A great way for everyone to see the renovations and feel the differences from previous ownership is to join us for our amazing Sunday Brunch each and every Sunday from 11am-2pm! Warm Regards, The New Management Staff at Belle Terrace at Avon Old Farms.
GUEST




Our Wedding at Avon Old Farms Inn was beautiful. The food was delicious and the staff awesome. If you are looking for a cozy, New Englandy, unique wedding venue - this is the place!
GUEST




I had an absolute amazing time planning my wedding with Cristine @ Avon Old Farms Inn. They were attentive, helpful, and professional. I couldn't have asked for better service!
GUEST




They did a fantastic job with everything and have an incredible package that includes 3 dinner options, 8 hot hand passed hors devours, a top-shelf open bar, a fruit and cheese display, the centerpieces, the wedding cake, and a in-house wedding coordinator. They also have a tasting for your salad and dinners, and you can get a sample of the wedding cake you choose.And on the day of your wedding, you have a bridal suite upstairs that you can relax in complete with a bathroom, and an extra waitstaff person to bring you drinks, and hors devours. My wedding there was amazing, and I didn't have to worry about a thing for my reception.
GUEST




Everything about our day was perfect. I would definately recommend my friends and family
GUEST




Very responsive with concerns; beautiful hall - but don't beleive everything they promise you. We were promised an attendant in our bridal suite and a fully stocked suite with our own appetizers, but instead got the banquet manager running up and down the stairs with tiny cocktail plates of hor deurves. Not what I was picturing and we felt bad asking him for stuff. Also, we were promised chocolates at the end of the reception with our names on them- instead we got just regular pasteries. However, food was decent and the rooms were nice and clean.
Vendor response to review
Hello all and thank you for reading the reviews! Just to mention that these issues were during previous ownership and not Belle Terrace. Belle Terrace is now a Riverhouse Inc. Property who has completely renovated the entire property to include new kitchens, AC, Boilers, Restrooms, Electric, Roof and updated interior spaces. Riverhouse Properties Inc. owns and operates The Riverhouse at Goodspeed Station in Haddam, CT as well as the renowned Society Room of Hartford and our off-site catering team - Riverhouse Catering. Belle Terrace is our most recent acquistion and we look forward to setting a new standard in the Farmington Valley and reinvigorating both our property and our guests with our stellar food and service levels. Please come and take a look at our newly renovated facility! A great way for everyone to see the renovations and feel the differences from previous ownership is to join us for our amazing Sunday Brunch each and every Sunday from 11am-2pm! Warm Regards, The New Management Staff at Belle Terrace at Avon Old Farms.
GUEST




I used them before they seemed to have undergone a management shift. The planner I used is no longer there, but she was excellent. They did a good job about having most everything I gave instruction, but there were some problems with our open bar situation. The beer we purchased exclusive for my husband and the groomsmen was given to the guests, the originally agreed upon charges and substitutes were not considered when I got my final bill. (They weren't very good with contract followups) While nothing that occured was major to me, The responsiveness wasn't always prompt when I called or emailed questions as well, so while they were lovely for food, for the site and overall all my vendors loved dealing with my lady, I am not sure how things have changed with new management.
Vendor response to review
Hello all and thank you for reading the reviews! Just to mention that these issues were during previous ownership and not Belle Terrace. Since October 2011, Belle Terrace is now a Riverhouse Inc. Property who has completely renovated the entire property to include new kitchens, AC, Boilers, Restrooms, Electric, Roof and updated interior spaces. Riverhouse Properties Inc. owns and operates The Riverhouse at Goodspeed Station in Haddam, CT as well as the renowned Society Room of Hartford and our off-site catering team - Riverhouse Catering. Belle Terrace is our most recent acquistion and we look forward to setting a new standard in the Farmington Valley and reinvigorating both our property and our guests with our stellar food and service levels. Please come and take a look at our newly renovated facility! A great way for everyone to see the renovations and feel the differences from previous ownership is to join us for our amazing Sunday Brunch each and every Sunday from 11am-2pm! Warm Regards, The New Management Staff at Belle Terrace at Avon Old Farms.
A great location for a wedding ceremony and reception. Spectacular views!
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