B. Ella Bridal
Reviews for B. Ella Bridal
I didn't realize it at the time of shopping (because I hadn't been to enough stores), but there are some great things about B Ella that set them apart:
1) Welcoming, walk around in bare feet atmosphere. The is such a charming setting. You grab whatever dress you want or ask for help.
2) Beautiful unique dresses (important to me)
3) They are one of the only stores in Michigan that carry La Sposa gowns (which I <3 and ended up buying)
4) YOU CAN TAKE PICTURES! YAY!
5) The staff is not at all pushy... in the least. I really appreciate that. I never felt like they were gossiping behind my back or didn't 100% mean what they said (which is more than I can say of other stores)
My dress arrived early in perfect condition and they held it for an extra week for me at no charge b/c I live out of state. I went for alterations 3 times, and they were patient when I wanted to change the bustle and they worked with me to make it PERFECT.
They were very professional during my bridal doubts when, at the last minute, I decided I didn't like the tiara I had purchased from them. I ended up being able to exchange it for another one that was more suited to my dress at no cost.
I also did my alterations through B Ella. They were very friendly and receptive, and again, they listened to my wishes before making any adjustments.
I had a great experience. My dress was PERFECT on my wedding day, and after steaming was pin straight. I couldn't have been happier.
Because it is a small business, they are close for a 2 week holiday in December, and their store hours vary depending on the seasons and time of day (even if it lists they are open). Just make sure you call ahead of time and schedule an appointment so you have someone to work with you. I had 2 consultants helping me during the peak summer months-- just let them know in advance!
Thanks B Ella!
(Note: The estimated $500 I spent was for a $200 dress - see review)
I purchased a bridesmaid dress from B Ella last spring. When we first visited and made the intial purchases the staff was WONDERFUL. Very helpful in finding a dress style that would fit and flatter all of the girls.
However the entire experience quickly turned into a NIGHTMARE. When I got the dress home it was actually sewn crooked. I understand this was a manufacturer issue but as the rep for the company you'd think they'd have been bending over backwards to help especially since we were on a tight timeframe. I scheduled my appt w/ alterations and when I went in was told she'd have to look at it further to see if it was even fixable. Being that'd I'd spent $200 on the dress I was very anxious.
I had to call and call and call before even being told to come back and do a second look now that she'd pinned and let out some of the dress. She'd need to see it on me to see if there was enough fabric to fix the issue.
I left the second alterations appt still unsure if I had a dress. Again I called and called for an update. When I did speak with someone I was brushed off. Finally I was told she wasn't comfortable altering the dress. At this point the wedding was just over a week away and I had to insist they help me. No one jumped to help me. It was absolutely ludicrous. The owner finally arranged for another business to take the dress and so kindly (note sarcasm) offered to deliver it there for me. (Big help since I'd already driven the hours drive there about five times for NOTHING).
He assured me he'd spoke to the owner of the other company, that she was well aware of the issue and my time constraints and would take good care of me. When I got to my first fitting with them they HAD NO IDEA. I then had to make about three trips for initial, second, and final fitting - all the week of the wedding. Not to mention the time, stress and gas, but the work they had to do to the dress totalled another $100. I left several messages insisting they help with the alterations cost or refund me for the piece of crap dress they sold me and pawned off on someone else but was never give a call back.
Though the dresses are beautiful and the salon charming (and even the staff before the sale) I wouldn't advise any bride to run the risk of feeling the stress this caused. A sever lack of accountability and customer service.
About B. Ella Bridal
After nearly 10 years of experience in the bridal industry, from David's Bridal to high end couture shops in Birmingham, I opened a bridal shop of my own. I always wanted a shop of my own where I could be myself and choose each and every dress that was on display in my store. I wanted to be able to wear what I wanted, be barefoot, and create an environment that was more like coming over to my house to try on bridal gowns. Who wants some stiff as a board "bridal consultant" determining what you should wear on your big day? Why shouldn't you be able to touch and see every dress that a bridal shop has to offer? Why shouldn't you be able to see couture dresses in red, pink, or blue?
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