B. Ella Bridal
B Ella bridal is where I bought my dress and had them alter it. They did a beautiful job on my dress and it turned out wonderful. My only points off are because I am an out of state bride and the dress came wrapped up poorly smooshed with hello kitty duck tape. Not what I expected when it was shipped.
The staff was extremely wonderful, so i am sorry for the bad review but out of every vendor I worked with this place gave me the most head ache. My dress was gorgeous, but my experience wasn't. When I bought the dress they were still located in Northville, but then moved to Plymouth when it was time for my fittings. this became a 30 min drive for me, not their fault but really sucked! I was very un happy with Olga the seamstress she didn't care about helping me at all, I was nothing but nice to her so i do not understand why. She didn't listen to me when I told her the dress was too tight, I asked her to take it out several times and she just didn't! While taking pictures on my wedding day I took one breath and the hook snapped :( I wanted capped sleeves added which they told me was no problem at all when I purchased the dress, they just needed to order the material, well she never ordered it and waited until the last min to add scrap lace she had in box, it didn't match the top part of my dress and they looked so un professional i just asked her to remove them.... My 3 fitting appointments became 6 absolutely ridiculous! I literally picked up my dress three days before the wedding. I don't ever want to go back there. There is much much more to the story but I think this is enough.
Larry was great to work with. I love my dress and they were helpful coordinating the details of my bridesmaid dresses as well.
I didn't realize it at the time of shopping (because I hadn't been to enough stores), but there are some great things about B Ella that set them apart:
1) Welcoming, walk around in bare feet atmosphere. The is such a charming setting. You grab whatever dress you want or ask for help.
2) Beautiful unique dresses (important to me)
3) They are one of the only stores in Michigan that carry La Sposa gowns (which I <3 and ended up buying)
4) YOU CAN TAKE PICTURES! YAY!
5) The staff is not at all pushy... in the least. I really appreciate that. I never felt like they were gossiping behind my back or didn't 100% mean what they said (which is more than I can say of other stores)
My dress arrived early in perfect condition and they held it for an extra week for me at no charge b/c I live out of state. I went for alterations 3 times, and they were patient when I wanted to change the bustle and they worked with me to make it PERFECT.
They were very professional during my bridal doubts when, at the last minute, I decided I didn't like the tiara I had purchased from them. I ended up being able to exchange it for another one that was more suited to my dress at no cost.
I also did my alterations through B Ella. They were very friendly and receptive, and again, they listened to my wishes before making any adjustments.
I had a great experience. My dress was PERFECT on my wedding day, and after steaming was pin straight. I couldn't have been happier.
Because it is a small business, they are close for a 2 week holiday in December, and their store hours vary depending on the seasons and time of day (even if it lists they are open). Just make sure you call ahead of time and schedule an appointment so you have someone to work with you. I had 2 consultants helping me during the peak summer months-- just let them know in advance!
Thanks B Ella!
(Note: The estimated $500 I spent was for a $200 dress - see review)
I purchased a bridesmaid dress from B Ella last spring. When we first visited and made the intial purchases the staff was WONDERFUL. Very helpful in finding a dress style that would fit and flatter all of the girls.
However the entire experience quickly turned into a NIGHTMARE. When I got the dress home it was actually sewn crooked. I understand this was a manufacturer issue but as the rep for the company you'd think they'd have been bending over backwards to help especially since we were on a tight timeframe. I scheduled my appt w/ alterations and when I went in was told she'd have to look at it further to see if it was even fixable. Being that'd I'd spent $200 on the dress I was very anxious.
I had to call and call and call before even being told to come back and do a second look now that she'd pinned and let out some of the dress. She'd need to see it on me to see if there was enough fabric to fix the issue.
I left the second alterations appt still unsure if I had a dress. Again I called and called for an update. When I did speak with someone I was brushed off. Finally I was told she wasn't comfortable altering the dress. At this point the wedding was just over a week away and I had to insist they help me. No one jumped to help me. It was absolutely ludicrous. The owner finally arranged for another business to take the dress and so kindly (note sarcasm) offered to deliver it there for me. (Big help since I'd already driven the hours drive there about five times for NOTHING).
He assured me he'd spoke to the owner of the other company, that she was well aware of the issue and my time constraints and would take good care of me. When I got to my first fitting with them they HAD NO IDEA. I then had to make about three trips for initial, second, and final fitting - all the week of the wedding. Not to mention the time, stress and gas, but the work they had to do to the dress totalled another $100. I left several messages insisting they help with the alterations cost or refund me for the piece of crap dress they sold me and pawned off on someone else but was never give a call back.
Though the dresses are beautiful and the salon charming (and even the staff before the sale) I wouldn't advise any bride to run the risk of feeling the stress this caused. A sever lack of accountability and customer service.
After nearly 10 years of experience in the bridal industry, from David's Bridal to high end couture shops in Birmingham, I opened a bridal shop of my own. I always wanted a shop of my own where I could be myself and choose each and every dress that was on display in my store. I wanted to be able to wear what I wanted, be barefoot, and create an environment that was more like coming over to my house to try on bridal gowns. Who wants some stiff as a board "bridal consultant" determining what you should wear on your big day? Why shouldn't you be able to touch and see every dress that a bridal shop has to offer? Why shouldn't you be able to see couture dresses in red, pink, or blue?