Gary, the owner is nice but was very short with me on the phone. Everything turned out good with this vendor EXCEPT for one thing: Banquet Busters can go grocery shopping for your wedding which is great especially if you have your reception at a venue where you bring in all your own vendors (i.e. The Gallery). They did our grocery shopping and on our list, we had for them to buy medium size, clear, plastic tumblers for the beer. We ended up with medium size, MULTICOLORED tumblers for the beer...this really didn't match with our color scheme!