Bentley Diamond

Good customer service. Robert was very professional.

They did a great job of supporting and guiding my husband :) to find my engagement ring, and the time they spent with us in choosing our wedding bands was great, too! :)

They were very helpful, patient, and knowledgeable. They took the time to explain how diamonds are rated and classified. We went back to purchase both of our wedding bands!

We used Bentley Diamond to find our wedding bands. We found the staff there to be very helpful. I had a very hard time finding a place that had a wedding band to match up with my engagement ring but, they had the perfect fit! My Husband was also able to find the wedding band he knew he wanted and they worked with us on pricing. We loved them so much that my husband actually went back to them to buy my wedding gift from them also! HIGHLY RECOMMENDED!

The initial meeting was satisfactory. We met with Robert and while he was polite, something was just plain off. He seem disconnected and impersonal--like he could take it or leave it. We placed a custom order from a ring manfacturer. We were told how long it would take. When that time period passed I called and Christina answered the phone. I told her I wanted to check on the status of a ring order and she simply said: It should be in any day. She didn't bother to offer to call the manufacturer or have Robert call. Another week goes by and I call again. I was promised that a phone call would be placed and I would hear first thing in the morning. By the end of the next day I finally received a call back only to find out that *supposedly* the manufacturer didn't make the ring. My biggest complaint is that the store does NOTHING to follow up on their own orders. It would seem to me that, as a business, if you place an order with an expected turnaround time, that you would have follow up methods in place to ensure that your promises, statements, etc are being met. AND, this way, as a business, YOU can actually call THE CUSTOMER before they become upset and impatient and have to dig for themselves to get answers. We will NOT be buying our wedding bands here as we had originally planned. We will happily find a more customer focused store, from friend and family referrals. NOT HAPPY WITH THIS PLACE!

Nancy did an excellent job, with assisting my husband in finding the perfect engagement ring! I have an interest in historical pieces and antiques; Nancy devoted time to finding a ring that would best suit me from Bentley's estate collection. She also assisted us with picking out wedding bands, including my band which amazingly fits with my circa 1918 engagement ring. I receive complements everywhere I go and it is thanks to the hard work of Nancy and team at Bentley.

I went to Bentley Diamond to look for a diamond wedding band to match my engagement ring (purchased elsewhere). When I didn't see anything I liked, Christina suggested that they make a custom band for me. I met with Tony (the jeweler) and said he would be able to create a ring for me in my price range. He said it would take about a month for the ring to be made and that I would have to come in for 1 fitting.

I had to call the store for the status of my order, as I did not hear from them in the manner they had described. Following my fitting, weeks had passed without hearing from them. When I called again, they told me the ring was ready. If I hadn't called that day, I'm not sure when I would've been told to come in and pick it up. That being said, my ring fit perfectly around my engagement ring and Tony did an excellent job. They also engraved it with my wedding date. The whole process took two months as opposed to the 1 month that I was originally told.

Overall the store did a great job...just be prepared for custom orders to take longer than stated and to follow up with them yourself.

It all started with the most beautiful engagement ring. My husband told me after how wonderful Bentley was and how they gave him all the information he would need to learn how to select the perfect diamond! Well the engagement ring is beautiful! We of course went back for our wedding rings. The staff are so welcoming, helpful and polite. With their help, we picked the rings that reflect our style perfectly! We also received a great discount because we previously bought my engagement ring there! I would recommend this jeweler to everyone. We can’t wait to go back and get some more, on those special holidays!

Beautiful Jewelery and very helpful!

We used Bentley Diamonds for all of our rings including my engagement ring. From the moment my husband walked in the door, we knew we were in good hands. Nancy was great to work with and helped us find the perfect rings to fit our style. We received all of our rings very quickly and they were very accomodating and easy to work with.

Great value and quality. The staff is very patient, well educated about diamonds and can create or order anything you want if they do not have it in stock.

The staff was very educated & helpful to educate their customers. Their diamonds are beautiful, but you have to really negotiate their cost here. When receiving my initial engagment ring several years earlier, they were very flexible in regards to getting the diamond cut, size, band, etc I wanted. However, when I went back with my original paperwork & I wanted to upgrade my ring, I was very disappointed in the way the original appraisal was treated & the value of the ring. There was no flexibility to help me get my desired wedding band. We ended up purchasing our wedding bands from someone else. I'm still on the fence if I would use them again.