Betsy Robinson's Bridal Collection

I found the most exquisite service at Betsy Robinson. Maria, particularly, was awesome in helping me find the perfect gown. She is truly a lovely person. We were also able to find beautiful gowns for my mother and my mother in law. I was extremely happy and satisfied with my experience.

Loved Loved Loved working with them!! Finding my dress was the easy part, I knew what I wanted, but when it came to fittings they were very helpful and really flexible!I also got my bridesmaids dresses here which were beautiful as well!

My partner and I both purchased our dresses from Betsy Robinson. Overall, the sales people were great to work with, and didn't bat an eyelash at helping two brides. Also, both dresses were altered well and in a timely fashion.

I bought my wedding dress at a Watters sample sale at Betsy Robinson and it was amazing! The staff were all so easy and nice to work with. The alterations were affordable and perfect. The shop is such a pleasant place to spend time in with your family/wedding party. So fun!

Ever since I was a little girl, I would pass by the window of Betsy Robinson and say to my mom, "I cant wait to buy my cinderella gown from them mommy." Well the time came, I was engaged, and my mom wasnt here. She passed away 3 years ago. I went with my 2 older sisters, and fell in love with the first dress that Betsy pulled out for me. I was in love and had to buy it. It was bought that day!!! It was the most beautiful princess dress in the world. I loved it and didnt want to take it off!!!!!!!!!!! They were amazing, as expected, and they made this experience beyond memorable!

The first dress I tried on was the winning dress :) Everyone at Betsy Robinson's, including Betsy herself, were very, very accomodating and helpful through every step of the process in getting my wedding dress and veil. The dress was PERFCT the day of the wedding!

I also really wanted to love Betsy Robinsons Bridal. I love my dress, and I loved my initial meeting/shopping trip at the shop..but that's about it. When I found my dress and was measured, I was told that I probably would not need many alterations and the only thing I should expect to change is the hem. (Unless I gained or lost weight or something else drastic) Upon receiving my dress...I was told I'd need to have 1 1/2 inches from each side taken in, although my weight had not fluctuated more than 5 pounds. I was told that I was measured correctly, and that they had ordered the size according to the largest area of my body (my hips). Totally understandable, if the hips (as well as the bust) didn't need to also be taken in at least an inch on each side. I either think that I was taken advantage of, or someone ordered me the wrong sized dress.Let's go back to my first fitting. I was never informed that there was more than 1 way to do a bustle on a dress with a longer train...I watched as the seamstress made 12 bustles that she called 'Austrian.' Looked alright, but I wasn't in love. I asked her if there was any other way to bustle, and she quickly responded with a 'No, this is how it is.' I guess I trusted her a bit too much, and went with it. When I went to pay for my alterations after my fitting, but before anything but pinning was done to the dress...I literally GASPED when I was told the total of what it would cost. Considering this is my first wedding and I've never done this before, I sucked it up and figured that this was my only option to have things done correctly. I paid the bill and left.After calling around to other shops and other seamstresses the following day, I realized how much I had been taken advantage of. I called 6 other shops and had 3 different shops see the dress on me that day, and I didn't receive 1 quote that was even HALF the price of what they were trying to charge. I immediately called and spoke with the manager (Who just happened to be my consultant from my first trip to the shop) and was told my alterations hadn't been started yet, and to my surprise, I could be refunded my money. I picked my dress up the following day and found a great seamstress closer to my home for 1/4 of the price, and who gave me 3 different ideas to bustle my dress.... The dress then fit me perfectly.

Betsy Robinson's was wonderful to work with. I ended up getting my dress, jewelry and veil, and all of my bridesmaids also ordered their dresses from the store. I went to several bridal salons before this one and wish I had just come here originally. They were great with helping me find a dress to match my personality, and Estelle knew exactly which dress I would pick. The fittings went great and I had no complaints about my dress. It was absolutely gorgeous. I would highly recommend them to any bride in Maryland or the surrounding area.

My wedding dress was about $600 more at another boutique, so I spoke to Betsy Robinson and was able to get a fair price. Most of the staff was very nice and professional. I know it sounds weird, but I felt a little uncomfortable because everyone seemed overly enthused, therefore it felt insincere. The only other problem is the pricing of other items. The veil I wanted was about $450 and the alterations cost almost $400. I think that's where they make a lot of their money. But overall, I do recommend this boutique because all that matters is fair pricing (on the dress) and on-time delivery and alterations.

I must recommend Maria at Betsy Robinson. She's hilarious and ridiculously helpful. I knew what dress I wanted, tried a few others on, but we both agreed that my non-existent butt looked like it existed in the dress I wanted. She met my budget and helped out with all of the bridesmaids dresses. We did have some issues with the bridesmaids dresses. We purchased all of them through the store. The sizing was way off on a couple of them. One of my bridesmaids had to take the bust in 3" and the waist in 5". The maternity dress that another bought, was large enough to literally fit my bridesmaid and her husband into. She was told to purchase a 22, bought a 16 because she thought the sizing was outrageously off, and ended up need a ridiculous amount of tailoring. However, after seeing the sizing issues with the dress, the tailors at Betsy Robinson made all the alterations (sans the hem) without charging her.Overall I really think they really did a great job

Betsy Robinson's has such a large dress selection with a wide range of prices. They also offer trunk shows. If you are lucky enough to find your dress at one of their trunk shows, it feels even more special. This happened to me. I got to meet the designer and make some changes to the original gown, as well as, receive a signed sketch of my dress! Not only did I get my wedding dress at Betsy's, but I also found the perfect bridesmaid dress - they also have a great selection of these. Every employee I worked with at Betsy's was very friendly and helpful.

Lovely staff, beautiful place. I was very happy with the service I received.

I had a great experience here. We purchased my wedding gown, my mother's gown, and our bridal party dresses here without any trouble. We worked with "Rose" the whole time who is extremely helpful, very experienced, and blunt with her opinions which is exactly what we wanted when making these decisions. I highly recommend Betsy Robinson's Bridal Collection!

I must start with the dress was beautiful and turned out perfect! I did not find the staff particularly helpful and at times I found them rude. Picking out my wedding dress was not as fun as I thought it would be.

I got my wedding dress at Betsy Robinson's, and the overall experience was very good. They worked with me to figure out my price range and style that I was looking for, and I ended up finding my dress after only 4 tries! Unfortunately, I did have to go in several times for alterations, when it should probably have only taken 1 or 2 visits, but in the end I got the beautiful dress that I wanted. I will say that the salespeople are very pushy, and during my inital visit, they pushed jewelry and a veil on me, which felt very overwhelming. I ended up buying the veil they thrust upon me, only to end up buying a second one later on because I didn't like the style of the first one.

Loved the store. Betsy helped me pick out my dress which turned out to be exactly what I didn't know I wanted. I also got a sash that I got so many compliments on at the wedding. I felt like my look was very unique and flattering and I am so glad they were able to help me.

I went into Betsy Robinson's after looking at 3 other bridal shops in the area and was completely blown away by the differences. We were quickly shown to a dressing room to put our stuff down and then worked with Rose to determine my budget (under $1000) and discuss what I was looking for. Rose was great in helping me steer clear of dresses I couldn't afford and pull a bunch of dresses I never would have picked but that ended up in the final consideration set. We had Rose's undivided attention and when my Mom and I seemed to need a moment alone, she quietly left us alone. I found my perfect dress at Betsy's and it was completely different than I imagined it would be. I went back to meet with Betsy for my veil decision and she helped me try all different looks to compliment my dress. I couldn't have been happier and would highly recommend.

I had a hard time deciding on a wedding gown- they are all beautiful! Originally my bustle was done incorrectly, Betsy Robinson's fixed it to make it right at the end of the day and it ended up holding throughout my reception. My dress looked beautiful the day of the wedding, but there were times at Betsy's that made the experience a little stressful.

My dress was beautiful. I got it at a trunk show and got to meet the designer and talk to her about modifications to the dress, which she executed perfectly! However, the service at the salon was a bit odd, when I came in for my fittings i felt rushed. I also ordered a veil, a bit later than I should have maybe (still over a month before), but the sales woman promised it would be in on time. I then called two weeks before my wedding, which was in Maine, and they said it should be in any day. I was already in Maine and my maid of honor was going to pick it up. I then called two days before my maid of honor was coming up to maine and they gave me the same line of "any day" but then I complained and the sales woman and I exchanged 4 or 5 phone calls telling me that they were calling the designer, then UPS to find out where it was. I am very happy that they took care of it, it finally came in the day that my maid of honor was going to the airport, maybe it was just a glitch, but it was one that unnecessarily stressed me out days before my wedding.

I visited about 4-5 different bridal shops in the area before buying my dress from Betsy Robinson. I enjoyed shopping at all of the bridal shops, but I'm glad I purchased my dress from BR.It's obvious that the employees at Betsy Robinson are old pros at the wedding dress business- they have the entire experience down to a science. My consultant, Stefanie, was very friendly and helpful. After I arrived we sat down and discussed my budget (around $1000) and what kind of styles I would be open to. She showed me where the dresses in my price range were located and we both picked out a few that fit my criteria. Because I wanted a relatively cheap dress Stefanie suggested I look at the sample dresses they had for sale. I was open to that, but ultimately it turned out that Stefanie had brought me a dress that I had been eyeing up online, and I knew it was "the one". Because Betsy Robinson Bridal is one of the largest bridal stores in the area they host a variety of truck shows. Once I found my dress, I waited until the designer had a truck show there (I think the big designers have them at BR every couple of months), and bought it then. They usually offer discounts on all dresses by the designer during the trunk show. So I ended up with a Watters dress that was a couple hundred dollars under my spending limit. I was told that it would take 3-6 months to come in, and they would call me when it arrived. I was antsy and called them to check right around 3 months. They told me that it had come in just that week. I'm not sure if it was a coincidence, or if the dresses usually come in earlier than they say, but it might be a good idea to call and check in if you are impatient like me.I was worried that alterations would be costly in-store, and even thought about taking my dress elsewhere, but I was lazy and just got them done at Betsy Robinson. I was pretty easy, alteration-wise; just needed to size it down a bit, add a bustle, and adjust an embellishment. My alterations ended up being $120, which I thought was extremely reasonable. So that was a nice surprise!My dress was ready when they said it would be, and it looked beautiful the day of the wedding. I'm very pleased with my Betsy Robinson experience, and I think every bride in the area should at least check them out!

Absolute worst customer service I have ever received. Every single time I went there AFTER purchasing my dress there was an issue. They ordered my dress in the wrong size, but instead told me it was my fault because I must have gained weight. When that turned out not to be possible, they blamed it on the manufacturer. The second time they ordered the wrong veil. The third time they made alterations that they weren't supposed to so they could charge me to make changes again. I asked to speak to the owner who couldn't possibly have cared less. In fact she told me so to my face, and refused to help resolve the problem. Instead, the told me "Well, it's not my problem you can't be satisfied." She is an awful women, and I wouldn't recommend anyone to these liars. If you go, I suggest you bring support. You will need it!

I could not have been more pleased with Betsy's, they were phenomenal in every way! I went to about 3 different stores before going in and worked with Stephanie the day of. She was amazing! I finally felt like a bride and she really listened to what I was looking for. I was having a hard time finding 'the dress' and after trying about 15 dresses on, she literally went to grab a dress she thought I would love, and it was perfect! Stephanie really knows her stuff and I should have listened to her expertise from the beginning. The alterations were also spot on, the day of my wedding the dress length and fit were perfect. I had lost some weight, but I wasn't pulling up my dress the whole night, in fact I don't think I had to at all! The whole staff at Betsy was so wonderful from start to finish and I'm sad I won't get to go back and visit!

I was so excited to try on dresses and I had my mom and mother in law to town to come with me to hopefully find the perfect dress. When I got there, the girls at the front desk greeted us nicely and told us Betsy would be with us in a moment. We waited for about 45 minutes and when she came, she did not apologize for being late. I wasn't too bothered by this since I was more excited to be there and ready to find the right dress for me. I explained to her what I was looking for and when she brought dresses in to me, they were very different from what I explained. When I asked to see some other dresses, she would seem annoyed and at one point said that based on my price range (which was up to $3000) she didn't think she could accommodate me. Not once did she say you look nice or you look pretty. When I asked her opinion on a dress, she said "well of course I like the dress, I bought it for the store." Bottom line, she seemed very annoyed and made this experience one that my family and I will now joke about for years to come. I left that day with tears in my eyes because I couldn't have been more disappointed, but now I laugh because it was such a joke. I would NEVER recommend this place to anyone. And if you have to go there, do not have Betsy help you. She is not professional at all and if you don't have $10,000 to spend, you might as well be a nobody to her.

My mom and I found Betsy Robinson in a google search one day while out shopping and we decided to stop by. They took us in to try on dresses even though we did not have an appointment. My experience here reminded me of what I see on the show "Say Yes to the Dress"! A consultant helped us pull dresses, then try them on. She ran out to pick others as she saw my likes and dislikes. We bought a dress that same day. Once the dress came in, they sent a card notifying me and were very helpful for every fitting. They were extremely organized and always quick with getting fittings and alterations completed. They steamed my veil for me even though I did not purchase it from that store, and had my dress steamed and filled with padding for the day of the wedding.

I found the most beautiful wedding dress at Betsy Robinson. Although it took a long time to come in, I was measured so well when I first tried it on that they had minimal alterations to make. It was very easy to schedule the alterations and the dress fit perfectly. I got so many compliments on it that day and I truly felt like a princess. After my wedding, I used Betsy Robinson to have my dress preserved and I received it back in just a few short weeks.

I felt like a princess from the moment I walked in Betsy Robinson's to the time I walked out with my dress. I really wasn't sure what type of dress I wanted when I walked in the shop. I tried on what felt like milliions of dresses and the whole time our sales lady kept a smile on her face while she was pulling the dresses. I think my mom enjoyed going to the shop as well to talk to Besty and hear what she thought about anything from the dresses to a vendor we were using. They have by far the largest dress selection I have seen.

I had a very difficult time finding a wedding dress and Betsy Robinson's staff was always very patient and nice to me. The first time I went I did not find a dress, but I went back on a weekday evening when they weren't as busy and was able to finally find one (after trying on about 50 from all different shops). I also got my dress altered here and she did an amazing job. My bridesmaids got their dresses from here too. Everyone on the staff was helpful, kind, and very professional. I would recommend going here to any bride.

I really wanted to love Betsy Robinson's and I did at some points in the process but at others I was very frustrated. Selecting my dress was so much fun and they had a great selection. I actually ended up choosing the one that the consultant picked for me instead of one I had picked. After that, however, I was frustrated with the limited availability of appointments for fittings and with the alterations. I was initally told to go get a bra for the dress but after 3 fittings, it didn't work so we ended up getting rid of the bra and building cups in the dress. This would have been fine - if I hadn't already spent a lot of money on the bra, the alterations to the bra and the alterations to the dress AND if it wasn't two weeks before the wedding. I just wish someone, either the consultant or the seamstress, would have realized sooner that the bra was not going to work. I actually had a different consultant for my third fitting and she said they should not have told me to get a bra. Even in the end, the dress did not fit perfectly. I still love the dress that I chose so maybe I should have taken it somewhere else for alterations. Also, I never really noticed it but I brought my husband's sister with me for one fitting and when we walked out she commented on how unfriendly the everyone there was - I guess I was used to it. Overall, there were some good things and some bad things about the experience. I'd definitely check them out but be ready to go somewhere else if necessary.

I will start off by saying that I should not have purchased a dress at a bridal shop that was not close by my home. That was really the problem that I had with Betsy Robinsons. Going back and forth from DC to Baltimore for fittings was a hassle, but totally my fault and not theirs.Betsy's had a very good selection of wedding gowns, bridesmaid dresses and accessories and the people at the store were very nice. I had a huge issue with the alterations team in that my dress never fit correctly. I tried on my dress 5 days before my wedding and realized that I couldn't wear it as is. I brought my dress back to the shop who was very nice about it, but the alterations woman there just continued to make the dress worse. It really just wasn't fitted to my body and it wasn't flattering at all.Thankfully, I was able to find a fantastic seamstress a few days before my wedding who completely remade the top of my dress so that it fit perfectly!! But of course, I paid an extra $500 to her on top of the alterations fee I paid to Betsy's.

Betsy Robinson was my only stop on my dress hunt. I knew that I wanted a Watters dress and they are the only salon in the area that carries the line. Quite a few people tried to scare my mom and I off with claims that they don't have any dresses under $5k, that the staff was snobby and condescending, and that it wasn't worth it...I took those opinions with a grain of salt, but I knew that looking more "alternative", I would prrrooobably be looked at or treated a little more differently than their usual clientele, but I found that that wasn't really the case either, at every bridal appointment I was treated just as politely as the next girl.My initial experience when looking for my dress was very good. I went in thinking I knew exactly what I wanted but wound up hating it! The consultant, Ciara, was super sweet and kept me calm when my family was upsetting me and reassured me when I felt self conscious and disappointed when the dress I had been coveting just didn't work on my body. I wound up finding my dream dress that day and couldn't believe it was that easy!I CAN say that I had two very different experiences between being a bride and a bridesmaid...Around December I had to find a dress for my best friend's wedding in which I was the maid of honor. She let us pick our own dresses and again I knew I wanted a Watters dress so Betsy Robinson being the only salon to carry the exact dress I wanted I went there on my own to try it on...I felt very...ignored, luckily I knew just what I wanted and only tried on a few others just to be sure. I didn't expect THAT much attention but this time the consultants just weren't really even friendly. When I asked about alterations they just kind of tossed the card of a nearby seamstress to me. In their defense there was a particularly ~bridezilla girl in there that day and perhaps it had something to do with that. I was very pleased that they offered to take [I think it was] 20% off my MOH dress since I had bought my wedding dress there, even though the other bride didn't. With that being said, Brides, go with your bridesmaids to make sure they're getting the best service.My only other grievance would be that they're not very flexible, between my schedule (working full time and going to school full time) and my bridesmaid and MOH's schedules we couldn't find a time to all come in together except Sunday afternoon and Betsy Robinson's ONLY does bridal appointments on Sundays, no bridesmaids. I called, I emailed, I literally begged them to make one exception to please let me come in with my bridesmaids on a Sunday - I knew exactly what dresses I wanted them to try, we wouldn't even need any help! and I was refused, which made me slightly -ok, very- annoyed because I had spent A LOT of money there and I felt like it was such a small request that really wouldn't inconvenience them at all...but i digress, I suppose if they made exceptions for one, they'd have to make exceptions for all and in the end they all got dresses (and spent WAY less money than they would have there).When my wedding dress came in about 8 months after I ordered i was so relieved and excited to see it. While I thought the dress fit almost perfectly, it actually needed pretty extensive alterations to shorten the hem and the bodice and make the bust smaller. It took 3 tries to get it flawless, but when the seamstress explained how she had to take the entire bodice apart layer by layer, I was amazed that they put so much work into making the dress perfect for you. The alterations were expensive, but in the end it fit better than I ever could've imagined and the cost was well worth it. Both of the girls who helped me during the fittings were so, so nice. The one, I can't remember her name (I wish I could!!) was so sweet and really calmed my nerves at my last fitting, making sure I was happy and felt beautiful in my dress. Most importantly, every time I was there (for my wedding dress) I felt like I was getting the best possible service in a comfortable, bright, well maintained setting...and that was what was most important. I didn't want the Ross-Dress-For-Less atmosphere that can come with a place like David's Bridal (sorry!), I wanted a place with an upscale reputation, not to brag about it, but to be confident that I was getting the service and courtesy that came with the price, and for the most part Betsy Robinson really DID meet my expectations. In a place like this, the experience is what you make it. They deal with ALL KINDS of women, if you go in with an attitude because you heard something negative you probably won't enjoy the experience, but if you go in with an open mind and the happiness you SHOULD have when you're about to get married, you will enjoy it much more.

My initial experience with Betsy Robinson’s was great. Rose was my consultant and she made me feel like a princess. The after sales service left a little to be desired, mainly the girl who did my alterations. She just couldn’t get it right and she had a bit of an attitude. After about 5 trips and 5 days before my wedding they brought out someone else and she fixed my dress while I was still wearing it! Overall I would definitely recommend this store. My dress was absolutely beautiful!

Betsy Robinson did such a wonderful job with my dress! I got so many compliments on it. I went there as my first appointment with that intention that I wasn't going to buy there because they were out of my price range, but our consultant Stefanie made the experience so wonderful and I had already found a dress that I loved that was too far over budget! We went to a couple other shops afterward and couldn't believe the difference in customer service. Venus Bridal in Columbia was so awful and the woman who was helping us was so unbelievably rude and unprofessional, there was no way I was going to deal with these people for several more appointments just to save a few bucks. I immediately returned to Betsy to ensure that I would be dealing with only friendly, professional people. I bought my dress and every time I returned for fittings, etc., I received the same quality of experience. The did a wonderful job on the alterations and my costs we at a minimum. Trust me, if you are shopping for a dress around Baltimore make sure you stop there!

I worked with Estella to select and purchase my wedding dress and with Keisha during the alterations process. They were both extremely helpful and really fun to work with. Keisha was especially helpful during the alterations process when we hit a couple of bumps, but she made sure that my dress was just the way that I envisioned it. All of the girls at the store are really nice and it makes the dress buying experience a fun one.

I had a terrible experience with Betsy Robinson. I bought my wedding dress, headpiece, shoes, jewelry and a belt plus 13 bridesmaids dresses thru them. The bridesmaids dresses were of terrible quality, they charged our girls for extra fabric if they were taller or larger. They also did not tell us till afterwards that they did not alter bridesmaids dresses. My dress was beautiful and of great quality but their alterations department was a nightmere. I had three fittings. The woman doing the alterations was very rude and did not listen or do what I asked. I ended up with an ill fitting dress on my wedding day. The dress fit better when I was looking at it to buy then it did on my wedding day! We talked to Betsy and asked for refunds when they told my size 16 bridesmaid to order a size 20 dress and she not only had to pay them extra but had to pay over 200 dollars to get the dress to fit. She declined and was very rude about the experience. If I could do it over again I WOULD NOT USE BETSY ROBINSON!

My experience at Besty's was wonderful. They ordered the exact Maggie dress I wanted, even though it wasnt in the show room. They even reduced the price for me!

Jenn H at Betsy Robinson's was amazing in helping me find an affordable dress in my price range that matched the description of "destination, lightweight, non poofy". We pulled roughly 8 dresses to start (some at her insistence, which I actually was grateful for - you never know what it will look like on you) and she listened to me as I stated what I liked & didn't like about each dress. She ended up pulling a few more with the details I mentioned, and I finally found the dress that I fell in love with. Unlike other salons, she suggested I order the size that was true to my measurements so I had as little alterations as possible. When Jenn ordered my dress, she found out it wouldn't be made/delivered in time for our wedding, which was only 14 weeks away. She was able to find the same dress in a smaller size that someone else had just cancelled, and made sure I was comfortable with the idea that I could actually fit into the dress. Turns out she was right - Jenn & Betsy carefully remeasured me and I fit into the smaller size perfectly with no alterations except the length and bustle. They are slow to respond via email, so direct phone calls are best. Their alterations group is very professional, knowledgable and will change anything you need - at my final fitting, I wasn't comfortable with the lack of padding in the bust, so they added cups at a moment's notice and still had the dress ready for me in 45 minutes to pick-up.

I went to 10 stores before my friend recommended Betsy Robinson. I found a perfect dress! Their dresses are very unique and the quality of service they provide is great! Everyone was super nice and they have even helped get a perfect hairband. Definitely one of the best places in Baltimore to get a dress.

Got a beautiful dress at one of the sales.

I am giving a rather low score because of my experience with alterations. My experience with purchasing was fine. There was a good selection, the consultant listened to what I liked and didn't like, and my dress arrived with plenty of time before my wedding.Having alterations done with Betsy Robinson's was awful. I had a different person helping me for each fitting, so I felt like my notes were not translated well. After the first alteration appointment, my dress was entirely crooked. They took the dress in only on one side, so the buttons down my back were several inches from where they should have been. They were also trying to fit my dress lower than I was comfortable - it felt like the entire dress would fall off. These issues were not addressed during my next (second) fitting.Only during my last fitting, five days before my wedding, did they finally fix everything. It took 4-5 hours in the salon - they had to undo ALL previous alterations and start over. They also told me that the bra I previously purchased ($150, not returnable - and they told me initially this style/size was perfect) was actually not the right bra for the dress and I had to purchase another one ($50).On my wedding day, the dress was too big. I was pulling it up all night. The double sided tape they provided so the lace would stay in place did not work whatsoever. When I removed the tape, it ripped my skin and left me bleeding.I strongly encourage all brides to find alternate options for alterations.

Stephanie at Betsey Robinson helped me find my dream gown. I got frustrated after attending a trunk show with all the dresses that I tried on. I told Stephanie what I was looking for and she suggested I look at Pronovias online and then told me if I liked them that there was a trunk show coming up. I emailed her after finding a dress I had to have, she informed me that I didn't even need to wait until the trunk show that they had just gotten it in. I drove down on my lunch break to meet with her and bought the dress! She was very responsive and professional.The dress came in, in the timeframe communicated to me. I needed 2 fittings and all of the women that helped me after my initital first time there were great. I was very pleased.

I really was happy with the quality of service at Betsy Robinson & I LOVED my dress (Waters). I bought my dress on a trunk show day and was really excited on the discount I recieved because of it. I even got to alter the dress slights and talk to the designer that day.Would definately recommend this store for future brides to be!

The staff was very professional and allowed me to try on as many dresses as I liked until I found the right one - which I did :D Everything went smoothly - from dress shopping to picking up the final dress with the alterations. The only hiccup was that I had the original neckline changed from a swoop to a sweetheart and they cut the sweetheart a bit lower than I had anticipated, which resulted in my bra peaking out slightly sometimes while dancing the night away. I had to readjust the top a bit every now and then, but it didn't hinder my enjoyment of the evening and I still love my dress!

Ciara rocks!!! Both my sister and I found our perfect dresses at Betsy's with her help! Ciara was so wonderful to work with. They really take their time with you here and make sure you find your perfect dress. They have large private fitting rooms. We plan on getting our bridesmaids dresses there as well. This really is such a wonderful place.

This was my only stop for wedding dress shopping. It was too easy! But that's only because they have a great variety and high-quality selection and really find out your style and personality and then fit a dress to you. It also doesn't hurt that they treat you like royalty. :)

I had a great experience picking out my dress at Betsy Robinson. I loved the woman who helped me (Estelle). She listened to me and made some really great points about different dresses. I ended up loving a dress but not its straps. She spoke with the designer and had them make the dress strapless which I loved. The fittings process went very smoothly. At one point they did say I owed money for an alternation that I had already paid for but when I pointed out the mistake, they were very nice and apologized. When I went to pick up the gown, it was ready to go. Overall I had a wonderful experience and have recommended it to several friends who are engaged.

We purchased my dress from Betsy's and it was/is beautiful. Besty has a wide variety of dresses and often holds trunk shows which offers many more options throughout the year. Besty's is definately worth going to when you are dress shopping.

I live in Northern Virginia, and found my dress at place that was located fairly nearby. However, the people at that store were rude and expensive and I refused to buy the dress there. (See review for Hannelore's.) I ended up finding the dress at Betsy Robinson's for even cheaper than the bridal salon that was much closer to me. I was very pleased with that.My consultant Leigh Anne was great and was super helpful. I was really excited when I bought the dress. It seemed to go downhill from there, though. No one contacted me to let me know the dress came in. When I finally came in to see the dress after it came in (to make sure it was the right dress) it seemed like they had no idea what I was talking about. Even Leigh Anne seemed like she didn't know who I was. (I understand that you probably deal with a lot of brides, but if you see that you are the one who is the consultant on my file, please at least pretend to remember me.) Every time I showed up for a fitting appointment (which was an hour drive without traffic - and there's always traffic so it ended up being anywhere from an hour to 3 hour drive) it seemed that they had rescheduled me for later. (They made it work when I told them that I had driven an hour and a half to get here and was not waiting for the later appointment they changed on me.) When scheduling, I actually wanted to try to make the appointment earlier in the day so that I wouldn't hit rush our traffic on the way home, but they indicated that they didn't do fittings before 2:30. When I went to pick up the dress, I had to wait over an hour for them to "pack" it. During the week of your wedding, this can be quite frustrating, especially when you add an 1.5 hours to get there and then 3 hours to get home due to traffic. The girls at Betsy Robinson's are nice, but overall could use an improvement in professionalism. Things like confirming fitting appointments, making sure everything is ready for the appointment, even providing a waiting area with refreshments would be a very nice touch and would have eased my frustrations.I think the most disappointing thing about the whole experience, though, was that my bustle lasted for about a hour at the wedding before it totally broke. All of the strings that were sewn in to bustle the dress completely ripped, and even caused my actual dress to rip. In retrospect, the service I received at Betsy Robinson's was at best satisfactory, but I was terribly disappointed in the final product.

I loved my Midgley & Sottero dress! I guess it is easier when you know what you want, I sure did and they provided me my dream dress. I was excited from beginning to the end and so was the staff! They did a great job with the alterations each fitting. They were very courteous and professional. They were very flexible with my schedule. Planning a wedding in Baltimore, MD and living in North Carolina can be overwhelming but the bridal staff put me at ease. Besty Robinson's Bridal Shop is the best!!!

I had a wonderful experience at Betsy Robinson. I bought my dress on the trunk show day and received a great discount! I had to go to 2 fittings and they made everything the way I wanted it. My dress was my dream dress!! I am very pleased with the service at Betsy Robinson.

The girls at Betsy's are so very sweet - they helped us find the dress and were so supportive of our decision process. Not at all pushy. they had tons of great dresses! My alterations took 3+ attempts, which may be normal, but was also a bit frustrating as they had to fix the back a few times. A great place to buy a dress, and alter it if you have time and live close by.

I had heard from people that they are extremely snooty at Betsy Robinson. I have to say they lived up to that reputation at first when i went to pick out my dress. No one really gave me the time of day until they saw i was getting married at one of the most expensive venues in Baltimore. After that everything went perfectly, but i gotta say that turned me off a bit but they were the only dress shop in the area that carried the brand i wanted.

I came to Betsy Robinson already pretty much knowing what I wanted. Knowing this I planned around the Trunk sale associated with the designer, this really helped with saving $$. The woman who helped me was great! She never pressured me and made the process fun, which I did not originally experience at the first salon I went to. Would definitely recommend to another bride!

Everyone I worked with at this bridal shop was very professional and personalable. I loved the quality of my dress! I still get comments about how beautiful my dress looked! Definitely recommend!!

I shopped at several other stores before finding a dress I loved at Betsy Robinson. They have a great selection of wedding dresses, bridesmaid dresses and accessories. Bridesmaid dresses are discounted when you buy your wedding dress there. Many of my bridesmaids live out of town so it was helpful that they could send in measurements and have their dress shipped to them. I only needed one alteration appointment and the service was good. They also offer cleaning and preserving for after the wedding. It took a while to come back, but was in pristine condition from what I could tell. I couldn't really see the whole dress when it came back because it is in a shrink-wrapped box. I guess that's part of the deal with preservation.One thing I was disappointed in was my bustle breaking at the wedding reception. The button popped off early in the night, so I kept having it stepped on and people helping me to pin it up all night long.

I absolutely loved my dress. The only problem was that it arrived 2 weeks before my wedding and my veil arrived the week before the wedding when I ordered it way in advance. I was "on edge" for weeks.

I used this bridal shop to purchase my gown and it was gorgeous. I was a littleskeptical about visiting this store initially because of previous reviews but I had a great experience. Everyone was very helpful and patient. The prices were reasonable. The bridal collection was beautiful with many choices to choose from. I would highly recommend their services for future brides. They also have an awesome bridesmaid collection a little pricey but if you are looking for a different look they have it.

Wedding dresses are an expensive purchase. They helped me through the entire process.

They ordered one wrong bridsemaid dress and there was nothing they said they could do about it.

I can't say much about what Betsy Robinson's is like inside, because I was never given the chance to come in. My MOH (al0626) and I were dress shopping together and called in to make appointments close to one another. They had the time slots open but would not allow us to schedule appointments close together. They said it would be "too stressful" for us to shop for wedding gowns so close to one another and just said to come back another time. We were shocked and found them very unaccomodating. For all they knew, we both could have had $10,000 gown budgets, but now they will never know.

Looking for dresses at Betsey Robinson was an amazing experience. They made me feel like the only client they had and they really knew their dress stock and how to fit a bride. It was wonderful!

I found my dress at another store, but ended up buying it at Betsy Robinson's because it was nearer to my house and I knew I would be making several trips back and forth. My first appointment was with Ciara and she was really great to work with. When I came back with one of my bridesmaids to pick out dresses- she was fabulous. We didn't have an appointment, but she totally helped us out. She was also very responsive to all my emails regarding delivery of the dresses (since I was cutting it a bit closer than I wanted). I was really nervous about alterations because of the reviews that I read on here to the point that I already made an appointment with an outside seamstress. When I got there, the hem was too long and I had paid extra to have it already tailored to my height. They were going to hem it for free since I had already paid upfront to have it right. So I just cancelled my outside appointment and got my alterations done there. Rosa was great to work with and did an awesome job. I had to get the shoulders taken up, waist taken in and bustle added along with the hem. It was all for a very reasonable price. Overall, I was very happy with my experience at Betsy Robinson's.

I had a great experience with Betsy Robison's. My first appointment there came as my fourth dress search appointment of the day and I had six people with me. We were somewhat exhausted but they still made the appointment fun. They were also fantastic about not applying any pressure to buy that day - and in fact recommended that I set aside a few dresses and come back but not to worry about necessarily picking that day as I was likely experiencing "white out" from all the dresses. That attitude is what made me go back there as my first (and only) second round appointment. They also did a great job ordering my dress and it fit nearly perfectly (aside from my being short) when it came in. I was a little disappointed then in the price of the alterations given that all I really needed done was some hemming - but on the other hand it only took one fitting appointment and I never worried it would be done right.

Betsy Robinson's was great. I ordered my dress about 4 months before the wedding, which is sort of on the late side.. and they were able to get it in a month before the wedding :) I was very happy to have time to do the alterations. Everyone was friendly, especially Betsy and her daughter. They were the most helpful. I liked that Betsy was there helping brides- that was neat. The store is very nice and clean. It was a little far of a drive for us but worth it for sure! I wanted to try my dress on when it came in but didn't think to make an appt. They made an acception and in abut 5 minutes I had a room and someone helping me :) I was very pleased and I absolutely loved my dress.

Let me start by saying, I loved my dress!!! Absolutely gorgeous and one of the only places that carried it.Betsy Robinson's was a breath of fresh air compared to other bridal salons I had shopped. Their designer collection was extensive and their customer service was one on one and very attentive (although you MUST schedule an appointment to get such great service). I told my consultant what I didnt want and she came back with one dress!!! I fell in love with the dress from the moment I saw it, once I put the dress on I knew that it was the dress. My mother was at a funeral so she wasnt there to see me in the dress, I went and got my mother out of the funeral so she could see the dress needless to say she loved the dress ans wasnt mad that we made her leave the funeral!!! It seem that the dress was made just for me I didnt need and alterations done to the dress it fit perfect.

My initial visit to the store was very striking, they had beautiful decorations and gorgeous dresses. The staff there came right to help me and spent a great deal of time helping me select the right wedding shoes. However, they did not call me when my shoes had arrived and when I called to check, the clerk acted like my call was not a priority. She told me my shoes were not there when in fact they had arrived the week prior. This created a great deal of extra running around the 2 days before my wedding :( However, the shoes were very beautiful and looked elegant in pictures.

After going to three other dress shops with no success I found my perfect dress at Betsy Robinson. For selection, I highly recommend coming here first. Its a bit of a drive from where I live (45 minutes) and it was worth it. Quality, beautiful gowns in a whole range of prices. I only needed one fitting as the alterations were perfect the first time around. There was one employee that I dealt with who had in my opinion a bad attitude and I noticed this over a few visits. Besides this one individual, everyone else is amazing. I also ordered my dress 6 months before my wedding and it came in with plenty of time for fittings and the alterations. They also allowed me to come in to try the sample on again to see how the dress looked next to my maid of honor's. I did purchase some crystal jewelry which had several chips and cracks in it. They were happy to exchange for replacement jewelry.

I bought my dress from Betsy Robinson's on my second visit to the store. In total I visited about 15 different bridal salons in MD, NY, NC, VA, DC... You can say I was a bit picky about my dress :) Good thing, because my dress was a new Jim Hjelm that they had just received. Betsy Robinson's has a very large selection of dresses from many different designers, which is great if you are just not sure what you want (like me). They also let you go and look through the racks (you might have to ask) which was helpful, my mom was the one who pulled my dress. They do not have a very large selection of veils, so I got mine somewhere else. I also had my alterations done elsewhere after reading some reviews. Great selection of bridesmaids dresses too, my bridesmaids lived out of state or they would have purchased there. Purchasing my dress from Betsy's was a great experience, and my husband cried when I walked down the aisle :) What else can you ask for?

I purchased my veil at Betsy's and also had a last minute dress steaming there when I realized the day before my wedding that my dress wasn't perfect. I went veil shopping late in the wedding planning process and Betsy's obtained my veil in less than a week with no additional cost. Also, even though I did not purchase my Kenneth Pool dress at the store Betsy still steamed it the day before my wedding -- a very last minute request! I was very thankful for such caring and attentive service.

I purchased my veil at Betsy's and also had a last minute dress steaming there when I realized the day before my wedding that my dress wasn't perfectly wrinkle free. I went veil shopping late in the wedding planning process and Betsy's obtained my veil in less than a week with no additional cost. Also, even though I did not purchase my Kenneth Pool dress at the store Betsy still steamed it the day before my wedding -- a very last minute request! I was very thankful for such caring and attentive service.

Stephanie! Thank you so much for all of your help in the pursuit of the perfect wedding dress. When we walked back in the bridal salon 4 weeks before my wedding, I wasn’t sure if I would find ‘the one.’ I had already tried on over 200 dresses, and the process of finding ‘the one,’ was a very looming one. I went to 3 other bridal salons in the area, and the ladies were rude, rushed, and made the process very discouraging. The day we came in and selected 10 dresses from the rack, I didn’t know that the first one I tried on would be the one. Your referral to Dalinda’s was perfect, and my wedding day was perfect in every way. I never knew how important the dress was --- as I try to not to focus on ‘material things,’ so much. But the wedding dress is more than just a dress. It’s a reflection of you are as a bride, and how you present yourself to your new spouse. Thank you for your patience and flexibility. Thank you for playing an important part to my special day.

Unfortunately, I had a very poor experience with Betsy Robinson's - from beginning to end. I know many of the things that I ended up being turned off by are established 'sales' techniques, but nevertheless...When I went to try on dresses, after telling my consultant my budget, she led me to an area of the shop and we pulled dresses. Price tags were hidden. After trying on a number of beautiful gowns, we found the one! My Mom started crying, the consultant slipped a lovely veil on my head (I was not planning on a veil), and all of the other consultants and Betsy Robinson herself came over to tell me how beautiful I looked, blah blah. Done deal. Once they brought me around to the register, it turned out that the cost of the dress was more than $700 higher than the budget limit I told my consultant. That did not include cost of alterations (more on that later). The damage was done, my Mom and I were sold, so I bought the dress anyway.Months later when I returned for my first fitting, all that needed to be altered was strap length, hem, and bustle. When I returned after the alterations, the hem was not even close to straight. When I noticed this, my consultant said "maybe its because you're lopsided" (!!!). She then stepped back, looked at me, decided I was not "lopsided", and then proceeded to explain that because the dress was cut on a bias, that's why the hem was not straight. Ridiculous. To their credit, they did not even try to make me pay for the additional alterations required to fix the hem. However, I went back again for my 'final' fitting and the hem was STILL not straight. They took the dress back to fix it again (1 week before my wedding, at this point), but when I went back to the store to pick it up, it was already packaged up, steamed, sealed, and was not supposed to be removed until the morning of. At that point I was so sick of it I just took the dress and hoped that the hem was fixed. I suppose it was, because I didn't notice anything majorly wrong with the hem the morning of my wedding.There were additional problems that occurred with the ordering of my veil, but I think by now, my point has been made. Because the shop is upscale and beautiful, and the consultants are all nice young recently-married women, I had higher expectations with respect to the customer service and quality I would receive from Betsy Robinson's. I was sadly disappointed.

Betsy Robinson has a great selection of dreses and a helpful staff. They are a busy bridal shop, and we were occasionally kept waiting (although never longer than 10 minutes or so after our appointment time), but other than that, they were very professional and helpful.

They have everything you need from the dress, to shoes, to all your accessories. I was quite pleased the the service of care I received from the staff at Betsy's. They don't just try to sell you any dress they make sure it suits your body type so you look your best. The sempstress they have on staff are great, miracle workers. They are professional, knowledgeable, friendly & personable. It was my pleasure working with them. They provide you with all the information you need to complete your attire for your special day.

Overall I had a good experience working with the sales staff at Betsy Robinson's. The alterations staff and the receptionists working the front desk were a different story. I wish they understood that their customers spend thousands of dollars at the store and should be be treated just a little nicer. But they do have the nicest dresses in the area. Overall, I was happy with my dress even though I think it didn't fit quite right. It's worth going in there so long as you have a budget of at least $2,000. Try to get an appointment with Estelle. She's really nice and helpful.

The service i was provided at Betsy Robinson's was unmatched!!! Every single staff member was beyond sweet and helpful to me, and each of my bridesmaids who i took separately to let them pick out their own dress. When i first went to look for MY dress, i really loved the way they worked within my budget, without letting me fall in love with a $10,000 dress. Their selection was unbelievable as well!!! Bridal gowns and especially bridesmaid dresses...each of my girls felt like a kid in a candy store when i let them pick out their own dress. Even with the amazing selection of designer gowns, their prices were not unreasonable. Each girl ordered her dress at a different time, and EACH dress was received BEFORE the promised date, in the correct size and color, not a single problem!!! The shop itself is absolutely BEAUTIFUL, and don't let the appearance fool you, Betsy has something for everyone's budget! Do yourself a favor and START here to look for your dresses!!! :-)))

When I walked into Betsy Robinson's I was feeling depressed and freaked out. Despite the excitement of having just gotten engaged, some horrible saleswomen at two bridal shops near DC sucked all the joy out of what should have been a thrilling time for me. They berated me because my fiance and I decided to have a short (4 month) engagement before our destination wedding in Hawaii. I was naive and didn't realize how long the ordering process took and they said I would NEVER find a dress in that time.But Ciara, my AMAZING bridal consultant at Betsy Robinson's, turned everything around. She reassured me that they had loads of dresses in stock, and that they could do rush orders and not to worry, etc. Ciara was outstanding. She brought me some dresses based on some of pictures I brought, as well as some she thought might flatter my figure, and she also let me browse the store's selection, which the other stores did not let me do. At no time was she pushy or judgmental about price. And the selection of dresses was extensive in terms of price and number of designers.In the end, I found a gorgeous Jim Hjelm dress that was a sample and therefore 25 percent off! It was in pristine condition -- one tiny piece of lace needed repairing. If I hadn't been happy with the sample, they were willing to place a rush order for a new dress in time (but I decided the 25 pct off was more important).Unfortunately, the rest of the staff is not as on the ball as Ciara. Depending upon who answers the phone that day, you may deal with someone pleasant or snippy. The women who "assisted" me with my two fittings were dismissive and ditzy. Since I was getting married out of town, I asked if they would do anything special to keep the dress from getting wrinkled. They both said no. When I arrived to pick up the dress after the final alterations, a woman up front asked me where my carry-on suitcase was so they could pack the dress a special way for travel. AAARRRGGGHHH! I had just spent two hours in horrible traffic to get there from DC. I had to drive back another weekend so they could pack it up -- major pain. But it arrived in Hawaii with barely a wrinkle so it was worth it.The seamstress (who seemed miserable) didn't have to do much to the dress since it was a near perfect fit, but the alterations she made were well-executed.While my experience was slightly tainted with some annoying and dippy staff members, I would still recommend going to Betsy Robinson because the selection was fantastic, my initial consultant (ask for Ciara) was great and I absolutely loved my dress.

staff rude, dress wasnt good at all, my suit fit perfect but then again i did choose it, price not great, not much good here at all. avoid

I found my perfect dress at Betsy Robinson's. It was coincidentally during a Pronovias trunk show. I visited another bridal shop and the sales rep was only focused on my budget and not necessarily what I wanted. Walking into Betsy Robinson's was the complete opposite. My best friend and matron of honor agreed that my experience at Betsy Robinson's was the best out of all of the bridal shops we visited. I had the best salesperson, Leanne. She helped me from Day 1 until I packed the dress into my car. She listened not only to my budget, but also what styles of dresses I liked and she even looked at the pictures I brought with me. I ended up falling in love with a dress that was outside of my budget but because of the professionalism and friendliness of Leanne AND that I would get a discount for buying a Pronovias dress during the trunk show I purchased it. I wound up with a dress that wasn't even sold at the store regularly and made "her" appearance for the trunk show only. I think every bride in the Baltimore Metro area should go to Betsy Robinson's Bridal for their dream dress.

If you live in Maryland and are looking for a designer dress, Betsy Robinson's is the place to go. It is one of the few salons in Maryland that carries the designer labels (Reem Acra, Monique Lhuillier, etc.). I went in to try on dresses twice and ended up selecting my wedding dress during the second appointment. I enjoyed working with Jenn and assumed that once my dress came in I would continue to meet with her for my fittings, but I was wrong. I ordered my bridesmaid dresses from Betsy Robinson's and my $4,000 Reem Acra wedding dress so I assumed the experience would continue to be great once my dress came in. I ended up having a different salesperson work with me each fitting, which was frustrating because they kept having to "check their notes" to see what we had done the time before. Betsy's daughter was downright rude and would not even crack a smile during one of my fittings. My dress held up beautifully the night of the wedding and I couldn't be happier with my selection, but the customer service aspect of BR definitely needs some help. Buying your wedding dress should be nothing but a pleasant experience and people should not be made to feel unimportant, no matter how much money they are spending.

I didn't think the salespeople were pushy at all, and felt like I was treatedwell there. I loved my gown, too.

I absolutely loved the dress that I found at Betsy's. They were extremely strict about who could help you however. There are bridal dress consultants and bridesmaids dress consultants and each one aren't able to answer questions or help you with the other. That got a little frustrating especially when calling Betsy. I also had to make an appointment in advance to pick up the bridesmaids dresses. When I went in for my first dressing fitting, I put the dress on and they started pinning the dress - then decided to ask me if I was going to lose any more weight. When I told them I had hoped to lose 5 more pounds they told me they were unable to do the alterations until that happened because 5lbs would drop me an entire dress size and that I'd need a smaller bra (this didn't end up being the case at all). I wish they would have asked me in advance so I could save myself the 1.5 hr trip... it all worked out in the end but I was a bit frustrated with them during all of it.

The selection of dresses is great and they price matched my dress for me. The alterations were expensive, but turned out great and on time.

Everyone said that my dress looked like it was custom made for me, thanks for making me look good :o)

I went during a sample sale. After waiting two hours in line we finally got in 30 minutes before they were about to close. I figured that they would try and rush me through the whole process but boy was I wrong. The salesperson was extremely helpful and very patient with me. I ended up finding a dress that I never would have picked on my own and I absolutely love it.

Like all bridal salons they keep you within your appointment time. But, they listen really well to what you want and are good to keep you within your price range. The first lady I had was hilarious and put us all at ease within two minutes. She was great! I ended up buying my gown that day from a trunk show.Going back for alterations was good although one time the dress was not ready and the lady could not remember who I was even though I had seen her three times. That was a little annoying. I went to seven places to try on gowns and ended up finding the best selection at Betsy Robinson.I bought my dress, shoes, veil, and shawl from there and everything was a great quality. I was also impressed with their selection. It was huge. And I liked the set up of the dressing rooms.

Despite some apprehension I had going in, Betsy's was absolutely great to work with. I found the dress of my dreams there and in my budget. My consultant never tried to steer me to more expensive dresses that were out of my price range, yet I never felt bad about not being able to spend more. There were plenty of dresses in the $1000-2500 price range, although there are also plenty of gorgeous, designer dresses well over that. Betsy Robinson's carries her own exclusive line of dresses (which I purchased from) that are reasonable, gorgeous, and not something that you see in every bridal magazine. My only complaint would be the cost of their alteration charges (although I loved my seamstress, Rosa, amazing!). They can be pricey, so ask up front what each charge will be.

I found my dream dress at Betsy Robinson's. I am a fuller figure girl and I was a little skeptical that I would find anything there for me. Boy was I wrong. They may not have all of the sizes available to try on but they do have larger gowns to help you make your choice. The girls at the shop were great. We did such a good job with the initial sizing that I needed only minimal alterations. I loved my experience at Betsy Robinson's.

The best thing about this bridal store is that they have someone answering calls on the days they are closed! I was able to set up an appointment to come in and look at dresses. They are respectful and helpful! When I filled out the entry card I was surprised to see the prices ranges... because none of them where close to where I was looking! The lady took me to a separate place where dresses could be bought off the rack at a much lower cost. And this is where I found my dress!

I don't even know where to start. When I bought my dress at Betsy Robinson's my sales girl, Estelle was FABULOUS-very sweet, professional and honest which was so refreshing. Estelle was not pushy or trying to make a sale that day, but wanted to make sure I was content and happy with my choice and even went so far as to tell me to think about it and make sure my choice was really what I wanted.I fell in love with my dress and ordered it that day. YAY!When the dress came in 6 months later I went for my first fitting and I fell in love with my dress all over again! The seamstress Rosa took measurements and I specifically told her to not touch anything except to take in at the bust as my dress was strapless and continued to fall down as it was entirely too big in the bust.I went back for my second fitting two weeks later and it didn't fit AT ALL. It was entirely too tight in the bust and waist and too my surprise there were snags all over the front of my beautiful and not to mention $3,000 gown!!! The assistant who happens to be Betsy's Daughter told me that Betsy's "has special machines to get the snags out". She told me this AFTER she told me to excuse her cigarette breath as she had just smoked her first cig of the day-real classy right??? All this while wearing a beat up on black tank top and dirty old flip flops. Eww!So I go back for my THIRD fitting and the dress is a mess still. The hem line was too short, dress too big, MORE snags than before and there was bunching in the waste of extra material that came out of no where. The seamstress told me it would be an additional cost to get rid of the bunching material AFTER I had already paid over $300 for alterations. So I go back for my FOURTH fitting and yet again-the dress was a mess. In the end I went to Betsy Robinsons for count them SEVEN FITTINGS! Finally at the end they had another seamstress work with me for the last fitting and she FINALLY got it right. The snags never came out but I was just so sick and tired of fitting after fitting and dealing with such unprofessional and rude people I just wanted to take my dress and get out of there. The only one who showed any concern for my situation was the manager Toni and Estelle who learned of the situation at the second to last fitting.So i went for 7 fittings and five out of the 7 I stood there in my wedding dress which I grew to absolutely HATE crying my eyes out. One of the fittings Betsy herself walked right on by and didn't even stop to see what was going on.I would STRONGLY advise future brides to not even step foot in that store. The associates are rude, unprofessional and wouldn't know the word CLASS if it bit them on the butt. I wish I had seen the REAL Betsy Robinsons before I continued giving them my business. Good luck!

Run in the opposite direction!!! There were only two horrible experiences during my whole wedding planning process and this was one of them. First, in choosing a dress, I was rushed in and out, and hurried by the very unhelpful staff. I was actually steered away from more expensive dresses for some bizarre reason, when I expressed interest in looking. Then, the wrong measurements were taken, and when my dress came in, I was told it didn't fit because I had gained weight (when in fact I had lost 15 lbs!!!). The staff was rude and condescending. At the very last minute, Betsy Robinson herself came in to try to save the day, but by that point, they had left such a bad taste in my mouth that I would most definitely recommend all bride's stay clear of this place! The only time I cried during my whole wedding experience was here.

I loved my gown. It fit me perfectly. They were very helpful and knowledgeable about the fit and how to do the bustle.

Make sure to make an appointment. We ended up getting lost on the way and unfortunately that cut our time down. Don't make it close to closing-I felt a little rushed. The lady who helped me was awesome, she immediately said I would have to look at the dresses that were being sold off the rack since my lack of time(4 months til the wedding), she was quick and to the point, I think I tried nearly 20 dresses on in a short period of time. It was pretty amazing-the last dress was the one! I'm not sure if you're looking to buy a dress to order but as far as buying off the rack it was a great deal-it was in fairly good condition. I had to get it altered to fit me better since it was a few sizes too large. Overall I think my experience there was good. The dress was in fairly good condition, there were a few faint stains which were mostly cut off when it got altered but if I had more time to think about it I would have asked for a discount because of it.

My first appointment at Betsey Robinson went really well as I was fotunate to have Estelle assist me in trying on dresses. I ended up picking one of the dress that she had selected for me that I would have never choosen on my own. It was beautiful. Working with Estelle was great when we could set an appointment with her. Many times I would work my schedule around her only to show up and find out she was out, working with another client or unavailable. Even when she set the appointments. Apparently you are very important as a prospect but after that you get whomever is available. My very first appointment, I invted my mom to attend. We were both very excited as it was to be a very special mother-daughter moment. We arrived to find out Estelle was off for the day. We were assigned an unfriendly woman who barely said 10 words to me even as I tried to engaged her in conversation. She also had just returned from a smoke break! Who wants an unfriendly person who reaks of smoke touch her dress! My mother was appalled by her behavior and it really dampened the mood. We ended the appointment let down. The second appointment we requested Estelle again and were lucky to get her. After the appointment, we had Estelle make our next appointment. I had to take vacation time in order to accomodate her schedule but after the smoker, I did not want to take any chances.... At the third appointment, no Estelle. She had a new client so we got the owner's daughter. She was fairly nice but advised us to keep the dress pinned until the wedding even though their instructions (which we found later) noted that these pins should be removed due to tearing.Overall I have mixed feelings. I got a great dress for a great price (I got a discount because I found it cheaper online) and the timing of the alterations went fine but were costly.

Betsy Robinson's was a joy to work with. The sales staff were very knowledgable and they have an extensive selection of dresses varying in range relative to price. Rose was excellent in her non-pushy approach when she was having me try on dresses. I had my alterations done there as well and the seamstress worked with me regarding the bustle to get it just right. It was a truly A+ experience. The only complaint I have is the cost of the alterations seemed on the high side to me.

Was able to find my dress here at a great cost thanks to all their trunk shows.One of the few salons in the DC area that carry Amsale!

I fell in love with my gown the moment they brought it into the room. It was after going to many other salons (4) and after having tried on all the dresses I had picked myself. My dress was selected by the consultant after I thought I was walking out empty-handed. They were having a trunk sale, and this was one of the dresses in the trunk sale. Because of that, I got 10% off, which was phenomenal. The alterations were perfect as well-- I never once had to worry about my dress falling off or slipping or anything. They were very concerned with good customer service. At one of my appointments, they were running 10 minutes late, and they apologized profusely and Betsey herself assisted me on that appointment. If you like good service, go here!

I loved my dress and the bridesmaids dresses...the prices are a little high but worth it. The owner is a very nice lady and most of her staff was too. Some of the girl's that work there were not as nice which made the overall experience a little less perfect.

Got my designer dress cash and carry for less than $500. Nothing to complain about here although I did not feel I got personalized attention from the sales lady. For that price What should I expect right?

I have to say, this was a pretty daunting place to walk into, having only been to David's Bridal and a few other, more low key kind of places. I mean, there was an entire room of dresses that cost more than $5000...yowza. But I wanted my mom and I to have the experience of shopping at a "she-she" store, even if we didn't buy anything. Then we met Rose, a diminutive woman with an unplaceable accent, who was VERY SERIOUS ABOUT DRESSES--she took one look at my body, listened to what I wanted, and said "I have ze dress you vill love" and brought me a Pronovias sample, which not only was THE dress I had always wanted, but the sample fit me (not easy to do, as I'm a size 18 in wedding gowns) AND was half off.

Miracles do happen. I'm giving them four stars for intimidation factor, but man, this lady knew what she was doing.

Betsy Robinson’s Bridal Collection is running a racket. Her stores sold me a dress and told me that my measurements were sizing at a 10 in the hips. For my adult life I have always been a size 6, but I figured they’re the HONEST expert’s right. Well NO!!! I explain this to Erin and she said she would order me an 8. Now I’m thinking, in the back of my mind, you just told me I was a 10 by measurements. I should have known something was up then. I got my size 8 in the mail and guess what; it was too big even in the hips. So not only does Betsy want you to pay for the dress but built-in alterations cost as well. Because I have to now pay $80 plus tax so a $200 dress will fit. She was unwavering in accommodating me as a customer ever after I offer to settle to split the cost of the alterations. I will never do busy with her again and I hope you choose not to as well. I expect more from a business owner and the employees she has working. Now that I’m reading other bad reviews, I don’t know how she is still in business. You are not a valued customer after money exchanges hands. I guess some “people” are looked down upon to her.

After going to many other bridal shops when I went to Betsy's the first dress I tried on was the dress. They were very professional in handeling all my appointments. There were a few people I didn't care for when we were picking out our bridal dresses but otherwise everything went great and they did my alterations really well. They were honest about not over selling me on a veil since I didn't want one.

Can't say enough about the experience working with Betsy Robinson's staff. Stephanie helped my daughter pick out a dress that was fantastic. The bride lives in LA, so the staff was understanding and did fittings around trips back to the east coast. We also got the bridesmaids dresses at Betsy Robinson's. It can be quite overwhelming trying to pick from such a large selection of wedding dresses, but Stephanie really made the process seem effortless. Wonderful memories.

I bought my dress and my mother also bought her dress at Betsy's. I was happy with the dress however some of the alterations I was not happy with. They charged me twice to take something in that needed to be taken in at the first fitting. The loops on the bustle were too small and ended up ripping while I was dancing. Otherwise the staff was great and the dress was beautiful.

Beautiful dresses. My one issue was they kept messing up the buttons on the back of my dress and each time they said they would fix it, it wasn't fixed. By the time the wedding came, it was too late. Luckily it wasn't too noticeable. Just make sure you TRIPLE check that the seamstress has fixed everything. Also, tailoring is very expensive here.

I couldn’t find a gown I loved anywhere, but I think it came down to price. I wanted to find one under 500 or even under 700, but none were really exciting me. I went to many stores with my mom and just wasn’t thrilled. I tried Betsy Robinson’s one day and felt embarrassed when I saw their info form suggested that the cheapest price range you might be budgeting for was twice what we wanted to pay. When the lady came to assist us she informed us we could only afford the sale rack, so we looked there. I tried on a few dresses, and the assistant was quite nice, still I felt a bit out of place. I found a beautiful dress but it was out of our budget by a lot… They encouraged us to rush order it which we did but then they never called us to tell us it came in. I called at the end of July and was told it had come in 2 or 3 weeks earlier, and I was on a short time frame! They claimed to have sent out a card to my address to tell me it came in, which was odd, because I never received anything and I don’t know why they wouldn’t have just picked up the phone and called, seeing as they had my cell number. Anyway the dress was beautiful but we did pay over $400 more for the dress in the store than it would have cost if we’d ordered it online. That’s hard for me to swallow. They did pressure us to put a deposit on it on the same day and my mom caved even though I wanted to go home and think about it. I wasn’t as upset about overpaying for that as I was about the alterations they did, however. I don’t really recommend this place unless you have a lot of money to spend and don’t care much about service. They had gorgeous gowns though. Since I purchased my wedding gown there, I presumed that they would know best how to alter it and would ensure they did a good job based on their high-end pricing. Unfortunately they were difficult to schedule around, didn’t call me to cancel or change an appointment when problems arose, and left me waiting at the time of my appointments for up to 40 minutes before seeing me. The seamstress pricked me several times, sewed the hem such that you could see the crinoline below (I had to point this out and they had to then hem the crinoline in order to fix the problem, they didn’t “notice” it, but it was obvious), and more. The dress was supposed to be completed for my final fitting and I had my bridesmaid and mom drive from > 45 minutes away each to come help learn to do the bustles… and when I came in they didn’t even know why I was there.. the dress wasn’t hemmed, the pins were partially missing where they’d fitted me the previous time, and there were no bustles. In fact it seemed they’d forgotten it all together. According to them, some pins fell out and the seamstress needed me to retry on the dress so they could re-pin it to make sure it was done properly, but no one bothered to call me or let me know that I’d need to come back. My wedding was in 5 days and I had to spend another night or two at the dress shop while I was exhausted and busy so that they could fix their errors. The hem was sloppy and you could see a jagged edge that they cut where they folded it under to do a bubble hem in the front. They only ever sewed in a little over half of the intended number of bustles and the girl couldn’t even figure out how to tie it to show my mom how to do it. No one ever apologized for the wait or the mess or making us come back when they messed up. I went to pick up my dress 3 days before my wedding and they didn’t have it steamed or pressed, though they said they’d do it for us while we waited. We waited 50 minutes while they took the dress to the basement to finish stitching up the crinoline, steam and press it, but they brought it back out in a plastic bag so we couldn’t see it. Unfortunately when I saw it the night later, the night before my wedding, it didn’t appear steamed or pressed at all. Moreover, one of the buttons had popped off while I was trying it on and they were showing us how to button it. The seamstress said she would fix the button and reinforce all the rest. Needless to say the button was still dangling from a thread and the night before my wedding I was standing in the hallway at midnight with a needle, thread, and crazy glue trying to fix my own dress. Very frustrating. On the plus side, following the wedding (where I realized the bustles were not completed and I had to drag my dress around holding it up all night), I wrote a complaint letter to the store and the owner did agree to a refund for most of the alterations and offer to clean it and finish the alterations and preserve it. While this is a good response, it doesn’t change the fact that I had a lot to deal with through this company and it caused much stress and headache before and during my wedding. The gown is very important yet they treated it like a prom dress. I do not recommend this place.

From the moment I made my appointment after a horrifying first experience with Mary’s Bridal in Annapolis, I felt I was in great hands. My consultant was Stephanie and she kept me with dresses that were well within my budget and really understood what I was looking for. I was not only looking for the perfect dress but a business that I knew would take care of me. Since then, I have referred several brides who looked no further and bought their dress at Betsy’s with a great experience too.

Since I bought my gown at Betsy’s, I also had my alterations done there too. The alteration process was seamless. After two fittings everything was perfect and I left a happy bride.

A large majority of my brides get their gowns from Betsy Robinson's and they are always so stunning. I am often impressed to see the wide selection of gowns to chose from. Can't wait to get my ring so i can go try on pretty dresses too :)

My daughter and my nieces have all purchased their gowns at Betsy Robinson's and we have all had wonderful experiences. The selection is great, the service is excellent and we've heard of a couple situations from our customers where Betsy and her team have come through with service above and beyond. Definitely the place to go in this area for a gown!

Sophisticated, elegant, gorgeous. Betsy Robinson's Collection of gowns are just beautiful and clients love the intimate, personal attention they receive from the very professional staff.