Bijou Bridal & Special Occasion Ardmore

There were great start to finish!

I visited about 7 bridal stores in my search for the perfect dress, and Bijou was hands down the best in terms of selection, quality, and staff. The dresses were stunning and surprisingly affordable considering the store is on the Main Line. The staff is incredibly nice and helpful, including the extraordinarily talented seamstress. I couldn't have been happier with my dress!

I went to Bijou Bridal in search of a wedding dress and fell in love with the selection and quality of dresses. The shop is beautiful and everyone is very friendly. Susan, my consultant, was so patient and helpful. I must have tried on 15-20 dresses and NEVER once did she rush me through the decision process. She clipped me in perfectly so that I could envision the dress in my size. Susan made me feel at ease and once I found my dress she got us all tissues. I would recommend Bijou Bridal to any one looking for their perfect dress!!

Spent a lot of time with me, wonderfully diverse selection, gave me honest feedback, alterations were perfect, helped with all accessories and undergarments, a wonderful experience

Bijou Bridal had the best selection out of the stores I visited and they were extremely nice and professional, helping me choose what was in my price range without overselling and working with me to reschedule when I was late or couldn't make appointments. Kate, my consultant, was excellent even though I was one of her first clients - I definitely couldn't tell! And the seamstress was amazing - she even made accessories out of my extra material that were exactly what I was looking for - even before I knew it myself! I would definitely recommend this store and the staff.

Beautiful modern store with gorgeous gowns! I went there for my very first appointment (first ever trying on gowns) and I fell in love, my consultant Julie was extremely helpful...can you believe I bought a gown my first day out looking and at my first appointment!

I would definitely recommend it.

I bought my Justin Alexander gown at Bijou Bridal and was so pleased with the service. Monica and the staff were so friendly and professional. I'd highly recommend Bijou to anyone looking for a bridal gown.

Bijou is a top quality professional shop. They were so attentive to the bride and the mother of the bride for our dresses. The bride re-styled her bodice once the dress came in and their expert seamstresses worked wonders (Anna we love you!!). This shop has the most elegant selection of dresses in the area and should be on everyones go-see list!

The wedding dress selection was very good. While the sales staff person was not A+ knowledgeable she was patient and helpful. The shop manager was on the other hand, super knowledgeable, helpful, and really accommodating to my tight dates. You can really tell when people are passionate about their jobs. The seamstress was also very good though I wish I had paid more attention to how to bustle the dress because we could not figure it out on the day of! And the wedding dress adjustments were expensive but hey, welcome to the wedding business. I received awesome comments on my Paloma Blanca dress and was overall happy with my experience with Bijou Bridal.

I only went to look at bridesmaid dresses, so cannot comment on the bridal portion, but I was disappointed with the experience. I brought one bridesmaid with me to try on dresses. I had an appointment and we checked in at the desk. The woman told us to have a seat, and then never said anything else to us. We waited for quite a while, with store employees chatting at the desk next to us, but nobody gave us any indication how long we would have to wait or even exactly what we were waiting for.

Finally, a consultant came out. She showed us where the bridesmaid dresses were located and told us to browse on our own. She then kept disappearing on us. She seemed very disinterested in us, and I wondered if it was because we were only looking for bridesmaid dresses and not a wedding gown. I also asked to look at their birdcage veils and wanted to try one on. She took one out to let me see it, but she said she didn't know how to pin one on and I should go learn on the internet. I just expected that, being a bridal sales consultant, she would know how to demonstrate all their products - maybe that's expecting too much.

Basically, I felt that the service was unprofessional and unwelcoming, and the consultant was totally unnecessary because she was so unhelpful.

Although my dress did look OK on the wedding day, I can honestly say the path to get there was WAY more painful then it needed to be. After 7... yes 7 fittings the dress still wasn't 100% what I wanted, and I really wasn't asking for much.

First when I ordered the dress I asked to have a corset back instead of a zipper, but was told that the designer is strict and doesn't do custom orders like that. So when the dress came in I asked about having the corset back put on by their alterations dept, and was told it would cost $1000! Then they had the nerve to ask why i didn't initially order the dress with a corset and changed their story saying that "the designer would have put it in the dress from the beginning, and I should have asked for it!!" So I was stuck with the zipper as it was after they absolutely refused to fix their mistake.

Then there were some issues with the top of the dress not having the proper structure, it took all 7 fittings for them to figure it out. And because of the sloppy boning they added to the dress it was causing the material to pull and wrinkle in some places and they refused to fix it saying "it just happens and no one will see it but me". But if I'm paying that much for a dress, MY OPINION IS THE ONLY ONE THAT MATTERS so if i see it and have a problem with it, they need to fix it.

Not to mention, they were always late starting my appointments, and having to wait anywhere from 30 min to 1.5 hours for them to actually get started!!

Also, my mom tried to get her dress there. I say "tried", because after picking a dress, ordering it, and paying for it. They called 2 weeks later to say the designer doesn't have that material anymore, and can't make her dress! Luckily they did refund the money without a problem.

Overall I would NEVER recommend this poor excuse for a bridal shop to anyone...

I booked an appointment at Bijou for my bridesmaids about a month in advance of our scheduled appointment date. I was really excited to bring my girls here because all of the reviews I read were great. Each review I read raved about the personalized and patient service, as well as the wonderful dress selection. Personalized and patient are hardly the words I'd use to describe our experience at Bijou. I arrive at Bijou before my girls and was given an appointment card to fill out. Once I completed my form and my girls had all arrived, we took to the couch next to the front counter. Four or five different girls passed by us and assured us that someone would help us soon. There were only 2 other parties in the store at this time. About twenty minutes after my scheduled appointment time, a sales consultant (who clearly looked as though she were given my appointment 2 secodns before she came to greet us), brought us back to the dress racks and let us browse. She told us we could choose 6-8 styles to try on. Once my girls picked out 4 dresses to try (I have 5 bridesmaids and there were 4 dresses to try between the 5 of them), she brought us back to the dressing rooms. There was another party in the dressing room completely hogging the mirrors so my girls could barely see how they looked in the dresses. Once we went through the 4 dresses and didn't find anything we loved, we headed back out to the showroom and were advised we only had 5 minutes left in the appointment. Never in my life have I ever heard of a time limitation on an appointment! I would completely understand if we had just walked in to browse the store without an appointment, but I made my appointment 4-5 weeks in advance. I was completely floored. My sales consultant told me if I wanted to stay any longer, I would have to make another appointment and come back. I will never recommend Bijou Bridal to anyone. I'll be sure to let any future brides know that if they're seeking a horrible experience, save your money and go to David's Bridal. The service and experience will be the same and your girls won't have to spend $275+ on a dress.

Mainline shopping in an elegant, upscale environment. Yet the staff is warm and approachable. Gorgeous attire for your special event.