Brandis Bridal Galleria Etc

I just bought my dress here. The gallery is beautiful! The runway is amazing! My stylist was super sweet and she got me into something I didn't think I would like, only to buy that same style. She was very patient with me, as I know I'm a horrible and very indecisive shopper. The selection of gowns is amazing! And she let me and the 5 ladies I had with me pick what we wanted to see before she forced anything on me. Once I found the dress I knew I wanted, I got to use the runway and drink champagne with my girls. They let us take our time and take pictures. It was a great day!

I only had one set back. They called me early in the morning to confirm that we were still going to make it to our appointment, and we of course told them yes. About an hour later I received another call and they told me that they just received the message that I was going to be late, as my appointment was at 10, it was 11:15 at that time, but, my appointment was at noon. She told me they were booked at noon, and when I told her that my I was scheduled at 12, she got a little snippy and said "I guess we will just have to figure something out". At this point I was panicked thinking I messed up, but when I asked the girls, they said it was noon. Everything turned out fine once we arrived. They didn't say anymore about it and went on with business. :)

they don't even deserve a zero! they ordered my bridesmaid dresses in the wrong color. every time I called trying to get them to afmit to their mistake they blamed me! my wedding is charcoal grey I didn't not order silver dresses. I ended up having to drive to their store for a special meeting with brandi where she continued to say it was my fault the color was wrong. she is an evil keniving lady that does not understand what customer service is. DO NOT GO HERE!

I bought my wedding gown from Brandi's and had a very pleasant experience with the store and it's staff. Everyone was very friendly and accommodating. The sales girls were helpful but not pushy. I didn't feel pressure to buy anything and they allowed me the freedom to explore. Great value and excellent selection.

I do not recommend asking your bridesmaids to purchase their dresses from this store. They were discriminatory based on size, required bridesmaids to order dresses in sizes larger than is typical and then charged extra for more material. The two sales reps that i spoke with on separate occassions both blamed their policies on the manufacturer without understanding the need to take responsibility for their merchandise. Not only that, they refused to provide a discount, waive a shipping fee or do virtually anything to accommodate plus sized bridesmaids and demonstrate basic knowledge of customer service. Unless you want to end up with bridesmaids in tears, or extreme guilt for asking your friends to pay more because they weigh more -- take your business elsewhere.

My dress from Brandi's was gorgeous. There are a good range of prices. The staff make you feel special and give you the one on one time a bride deserves. The alteration prices were high. I ended up taking my dress elsewhere for alterations.

Great selection, good value. It seems like this place is great until you purchase the dress. Then it is difficult to schedule appointments for alterations. Plus, with alterations, I felt they were shady about what they were doing. They told me they would put on a bustle and it was $7 per hook, however it wasn't until the next fitting I realized they put 21 hooks on the back of the dress. With a friend having a similar experience, I learned this place loves to do extravagant bustles. But it looks great. I would go there again, keeping in mind the ridiculous alterations surprise charges

I got my gorgeous gown here. My bridesmaids also got all of their dresses here too. I brought all but 1 of my 4 bridesmaids. While choosing my gown of course everyone wanted their opinions on it. My mom was getting on my nerves a little, but the lady that was helping me was NOT being professional. She was kind of bashing my mom the whole time. I never said anything to anyone because I didn't want to cause more problems. When I got my dress the top was disfigured, and they kept acting like it was supposed to look like that. I finally got it all figured out. I was pleased with our dresses, but the staff needs to be more personable and agreeing.

Brandi's has a huge variety of bridal dresses for any style. I tried on nearly 13 dresses there and I am pretty picky. I had no problem with Brandi's. The dress came in on time (actually earlier), the alterations were great, and the employees always made you feel important.

Good selection of dresses and didn't have any issues with our order of 5 bridesmaid dresses and my gown. The only negative thing to say is the attitude of employees..they don't make you feel very excited about your purchase. The woman I had helping us for my first fitting when my dress came in was cold and uninterested.

I had previously had two not so great wedding dress experiences at other stores but the second I walked into Brandi's I was welcomed, made to feel comfortable, had an absolute blast and found my dress that very day.

Being able to choose your price point and actually go back and pick some dresses yourself is SO nice. Working with a sales person who understood what I was looking for was so helpful too. Everyone was SO friendly and really fabulous to work with.

The seamstress I worked with was phenomenal. She was great at her job and when I needed to make a last minute change she worked with me to make sure I had the dress of my dreams.

I LOVED my experience at Brandi's and would highly recommend it to...

I drove an hour and a half to buy my gown at Brandi's and it was worth every minute of the drive. They have dresses there that you can only find there, and they are of the highest quality. My gown has been quoted as; "Shannon's coutour wedding dress". I highly recommended making the drive, you'll be happy you did!

Great service and my dress was everything that I imagined! Thank you so much for all of the help!

My dress was amazing and of course I got a lot of compliments. ;) Being from Chicago, I knew that I was going to get better value for my dress in WI, and I did! But what I didn't realize was that their alterations people do not work on Saturdays. I had to take 1-1/2 days off of work to make the 3 hour drive up to New Glarus. In the end it was worth it because I had the dress of my dreams and I felt great on my wedding day. :)

I went to Brandi's Bridal because I have been in 5 weddings and 4 of them got their dress from them. I loved their selection when I was in there before and I still loved their selection when I went in there before. What I didnt love was the service I received. From the first moment of walking in the door we were treated as if we were inconviencing them. We showed up 10 minutes early for my appt and they told us "we were early and they werent ready for us" even though we were the ONLY people in the store at the time. Another 3 ladies walked in and were greeted immediately and showed to a dressing room where they could set their stuff down and asked if they wanted water or anything to drink while they looked around. I was PISSED to say the least! We should have walked out then. But we didnt, we found my dream dress and my bridesmaid dresses and ordered them all. I had to pay an additional $125 for a rush on my dress and another $25 PER bridesmaid dress to have them shipped rush due to my wedding being 3 months away. I had no problem with that. Then When they called to tell me that our dresses were in, they said that we had to give 3 days notice to pick them up so they can be pressed and ready. I did that and 3 were not ready! When I called ahead to pick mine up (6 days -business days notice) they told me they couldnt guarantee it would be pressed and ready for me. Mind you, my wedding was 3 weeks away at this time and I havent tried it on yet to know if i needed alterations. Well, when I picked it up it was HUGE!!! They measured me and told me to order a size 10. I did that and had over 5 inches taken in on the sides and bust. They wanted to charge me an additional $25 to START the alterations PER dress due to it being last minute (they "forgot" to mention that at purchase). I refused to pay it and found a wonderful lady in the area that did ALL my alterations AND pressed my dress for $40!!! Brandis total would have been over $100!!! There was no communication with Brandis and I unless I called them to check on the status of my bridesmaid dresses and wedding gown. Due to me getting married in 3 months, I was stressed. I was not found of their customer service and I would not recommend them to anyone. When we gave them feedback on our experience we have yet to hear an apology or anything from them. I would never go back to them for anything.

I have worked with Brandi's before and am continually pleased. Their sales associates are very personable and the shop itself is very comfortable. Appointments slots allow ample time to really get a good look at different bridal styles. I was a bit surprised at the high cost of my alterations (a simple dress with a few very thin layers was over $240 to hem), but it is likely that I am not "up" on the going rate for these services nowadays. Customer service and communication were always pleasant. Would recommend Brandi's to anyone in the market for their wedding attire!

Most of the staff was very helpful, nice, and polite. The only reason they aren't getting 5 stars was because the woman who helped me try on dresses the first time was rude, inconsiderate, and did not help me find more dresses based on what I liked in certain dresses. She also made me put my own dresses on - didn't help me into them at all! I did find a dress I loved, but it wasn't a pleasant experience at all. I wasn't offered the chance to try a crinoline on - I found out that I actually did want one once the dress was in and they offered to have me try one on with it. I do have to say though, that the rest of the staff members I met were fantastic!

Brandi's Bridal did a great job with my dress. Everyone there is very friendly.

I bought my dress and bridesmaid dresses at Brandi's bridal and they were great. They let you pull dresses yourself which is really nice, I ended up with a dress that was not at all what I was thinking going in and the only reason I tried it on was because my sister pulled it for me which would have never happened at other bridal stores. The staff was really friendly and helpful with the whole ordering process and the value was great. I got a beautiful dress for a third of what I expected to pay and because I got my bridesmaids dresses there too we all got a discount on our dresses. I had my dress altered at Brandi's and was pleased with the work they did. They have a HUGE selection of bridesmaid dresses and a slightly smaller selection of bridal gowns which is the only downfall I would say. Other than having to drive 40 minutes outside of Madison 5 separate times for try-ons and fittings I loved every part of working with Brandi's.

We went through Brandi's both for my wedding gown and for the bridesmaids' dresses.

Advantages
-They let you go into the stockroom and pull dresses yourself
-They are up front about the costs and the designers
-They have great seamstresses on staff that can accommodate any shape or size in any type of dress. I had bridesmaids from all over who were professionally and expeditiously accommodated.
-They are more affordable than their competitors and they offer a "buy it now" discount of 10% for the bride
-They give you a complimentary champagne toast when you purchase your wedding dress
-They have so many bridesmaid dresses! They had, by far, the most number of styles, colors and materials than any other store that we had stopped at. Plus they offer a discount to all the bridesmaids when they buy all together.
-They have great big mirrors with seating in the common area and dressing rooms with seating and mirrors as well

DISADVANTAGES
-Their fitting/alteration hours are hard for non-New Glarus folks to get there without taking off of work early (only Monday-Thursday-latest appointment is 5pm)
-Their staff are friendly, but are a little less experienced than some of the other bridal stores in the area
-They do not offer some of the services other shops offer such as: teaching you to walk in stairs, to use the restroom, training the MOH to bustle, etc.

The advantages far outweighed the disadvantages and I can say that the dresses turned out beautifully and were a great purchase!!

Picking out my dress was great! They had a wide variety with a wide range of prices. We got to go and pick out a bunch of dresses to try on, and then my "dress helper" went and picked out a couple dresses she thought I'd like based on the dresses I was leaning towards. Fun experience! The only downfall is that I'd have to drive 30-40 minutes from Madison every time I needed a fitting or to pick up my headpiece. New Glarus is a cute town though!

Great price - great service! Love the ladies that work here - make you feel so comfortable and at home! They really help you find a dress that works for you!

I was very happy with my dress and the seamstress did a wonderful job. The sales lady that helped me pick out my dress was really nice and spent a lot of time with me. The alterations were expensive, but they are expensive everywhere. Like I said, the dress fit great and the seamstress was really great to work with.

One problem I had is that they don't allow fittings to be schedule on the weekend..that is fine, but their week day schedules fill up way too fast! I think they sold dresses to more brides than they could service. I almost didn't get in for a final fitting! My other issue with them is that my bridesmaids all called in their measurements to place the orders for their dresses. Every single dress was too big..2 of the 6 were a good 3 sizes too big. I feel like they did it so that they could get more money from the alteration cost. I asked my bridesmaids to go elsewhere for their alterations.

Alterations were WONDERFUL! Good price, wonderful crafting, wonderful seamstress.

Some employees are very nice, some really rude.
MAKE SURE YOU ASK HOW LONG THE DRESSES WILL TAKE. EVERYONE I KNOW HAD TO ASK, THEY WERE NOT INFORMED BY EMPLOYEES AND THE RUSH FEES ARE EXPENSIVE!!

Good selection, good alterations, unpredictable customer service, lack of information upon ordering.

For our wedding we purchased my bridal gown and bridesmaid dresses from Brandi's. Everyone there was very helpful and extremely kind. They allow you to look through all of their dresses rather than you telling the attendant your style and only seeing 10 as some other stores do. You are also allowed to take pictures of any and all dresses. When I wanted the manufacturer and style number of a bridesmaid dress I like they gave it to me right away and actually gave me the correct style number. I've been to other stores where they do not share that information. All of our dresses came in just find. Some of the bridesmaid dresses were a little big, but that was due to the manufacturers size charting, not Brandi's fault. All in all I had a great experience!

Great selection, although the bridesmaid dress I ended up selecting was not available as a sample at the store. They were fabulous in getting me fitted for my dress. Alterations were excellent, but a little pricey. Bridesmaid dresses came in over a week late, even though I paid extra for a rush order (however I'm not sure how much of this was the bridal shop's faulty versus the factory).

AWFUL!! I would not recommend this to anyone. My dress was great, but my bridesmaid dresses were a disaster! They were all the wrong size and the store refused to take responsibility. In fact, the owner yelled at me and told me there was nothing she could do. I understand that mistakes happen but they way the employees, and particularly the owner handled the situation were awful and VERY unprofessional!

I had purchase my dress and veil from Brandi's I was really please with everything, until the day before the wedding when I went to pick up my dress and veil. I had not seen my veil at all because it took so long to get in, so this was the first I had seen it. When they showed it to me it was the wrong veil. The girl who ordered it, ordered it in the wrong color. It was gold. I hate gold, so I know I would not have told her to order that color, plus I didn't even know it came in that color. Anyways. I was really unhappy with how they handled the situation. First of all, the girl who had ordered my veil was sitting there the whole time, didn't say sorry or anything, just looking down the whole time. Second, they gave me the display for my veil, and only gave me 20% off. I should have gotten my veil for FREE!