Brickhouse Bridal

I had found a Maggie Sottero dress about 2 years ago online that I had fallen in love with. Since then it had been a discontinued item. So I went to Brickhouse Bridal to show them the dress of my dreams in hopes that they would have some similar style dresses for me to try on. Not only did they have some similar but they had the one of my dreams in stock in their back room! I was able to take the wedding dress home that day and ordered my veil through them. They had promised me it would be in 4-6 weeks and it came in within 3 weeks and they gave me a call right away. I also scheduled a time for my bridesmaids to try on their dresses there, and since I wasn't able to be there they let me pick out the dresses I had wanted the girls to try on. The day the girls showed up the staff at Brickhouse Bridal had the dresses out and ready for them to try on. Once again they were very timely on calling when the bridesmaids dresses arrived.

I purchased my dress from Brickhouse Bridal in the summer of 2011 for my Spring 2012 wedding. I had no idea what I was looking for but thankfully I had Casey as my consultant. She is by far the best consultant I had in my gown search across Dallas and the North Houston area. She was the one who picked my dress! She also helped me find accesories to go with it and when I looked uncomfortable she was savvy enought to know when something didnt look like my style. I even went back in to show a friend my dress months later and she remembered me and helped me find my dress without asking a question. In addition to awesome customer service I got my dress at an amazing value when I mentioned it was cheaper in Dallas (where I live). She gave me an unheard of price for my alencon lace gown. I couldn't have asked for better service, value, or a more perfect gown. Definitely request Casey!

There is absolutely nothing bad to say about brick hours so I would like to share the good instead.
I stumbled on this store while on a business trip to Houston which my mother had accompanied me to. I had had no luck in my home town while dress shopping and my mother suggested we look while we were in the area.
Unlike other stores that I had visited they actually let me look at dresses on the rack and pick my favorites. My consultant added a few that she thought had similar feels but did not push me to try on anything that was outside of my comfort zone.
My consultant was enthusiastic and reassuring while being a friendly voice pointing out the god and bad of every dress. She remind me to see how it felt sitting, or could I dance in it.
I love my dress and she was key in helping me find it
The price was fair, my dress came in early and it was shipped to me in new Mexico with no problems
Brick house made finding a dress I love easy and fun! I would recommend them to any and every bride to be

All I have to say is WOW! My experience with Brickhouse was AWESOME. I am a little bit of a bigger girl, and the idea of going to a boutique to find my dress made me really nervous that all they would have was size 2's or 0's. Boy, was I wrong. When working with Casey, she asked me to pick out a few dresses I liked and then we went to town! She pulled EVERYTHING and there was surprisingly a lot of selection in my size. She made me feel beautiful, and was very responsive to what I wanted, not just trying to put a dress on me because it was more expensive. After two consultations, I picked my dress at Brickhouse and couldn't have been more excited. The staff is so friendly and knowledgable. They know that buying your dress is the biggest step in the wedding process, and they make sure you are well taken care of.

The staff was amazing and patient and made me feel like a princess.

My mom and I had a special weekend of wedding dress shopping-- I thought it'd be magical... and I left all the stores confused and thinking I had found "the dress". Friday, our last appointment was with Brickhouse and all the dresses were so pretty and they let you try on anything, which was so fun!!
I left Friday thinking about a dress at every store but was really confused I thought I'd "just know" like they do on the shows... After a Saturday morning at a"high end shop in downtown Houston, I couldn't get Brickhouse out of my head. We called them, they remembered us and Starla the owner worked with us personally because she remembered us from the day before, we were in a closet too-- I found my dress and they were wonderful! Thank you Starla and the ladies of Brickhouse Bridal for making our dress shopping experience the magic we had hoped for!

Loved my dress! The fit was perfect and so was the quality. Also ordered my bridesmaid dresses from there as well. Easy to contact during the process.

I would defiantly recommend Brickhouse Bridal to other Brides. The staff was very professional and they had a huge selection of dresses!!!

I was excited when I found my dress! My salesperson was wonderful to inform me of a trunk show that was taking place a few weeks after I found my dress, and even recommended I wait until then to order my dress to receive an additional discount.

The service we received during our appointment was great. They made us feel like the most important person in the store. We chose the dresses to try on and then asked our consultant what she would recommend. She pulled a dress for us and that was the wedding dress my daughter purchased. The dress came in on time and just as promised. A great place to buy your wedding dress!

This is a really good store to check out for your bridal gown. Really good selection of dresses and accessories. Igot my gown here as well as my bracelet and flower hair piece. Things take awhile to come in, you have to order everything. So make sure you give yourself plenty of time. My consultant was great. Keep in mind though that the dresses you try on in the store are stretched a little so your gown maybe a tad smaller. GreAt selection of gowns!

I found the most gorgeous dress here!! They had a huge selection, you did not feel pressured, and everyone there is so helpful and friendly! It was wonderful to be able to pick what you wanted to try on and feel like a princess!

This place has a great selection of wedding dresses & also great customer service. On my first visit, even though I didn't have an appointment, I was immediately welcomed as a walk-in and treated very well by the staff. And although I found my dream dress at a more expensive salon across town, Brickhouse was gracious enough to order it for me so that I could stay close to home. Can't get any better than that. I was happy to give them my business since they were so nice to me.

I had such an amazing experience at Brickhouse Bridal. I of course also checked out David's Bridal but that felt so much like walking into a department store to buy the most important dress of your life. I eventually returned to Brickhouse Bridal to purchase the first dress I tried on. All of the staff at Brickhouse are so friendly, and the setting just makes the bridal dress trying on session feel so intimate and special. They gave me one-on-one attention throughout the whole thing. They even gave me pearl earrings the day I bought my dress so that I wouldn't leave the store empty-handed since it took 3 months for my dress to arrive. You get a nice discount if you purchase a dress the day of your consultation, too. The price was extremely reasonable I thought for my dress. Would recommend every Woodlands bride go here!

Brickhouse was my first stop on my wedding dress search. I had heard great things and knew a few girls who had found their dresses there. My consultant, Candace, was a bride's dream. The second she greeted me she took one look at what I was wearing and said "I have something I want to see on you" and went and picked out the EXACT belt that I had been picturing myself in since I got engaged. She was really attentive and really listened to what I wanted in my dress. She found some great dresses within my budget that were absolutely stunning, one of which was "the dress" that we added the belt to and it was just perfect. I felt so beautiful and couldn't take it off. Overall Brickhouse was really accommodating to us- I had 6 people with me trying on dresses and they were able to seat everyone. They offered us mimosas/drinks to sip on, and the atmosphere was really relaxed the entire time. We didn't feel rushed or pressured to buy at all. They have a huge selection of dresses and lots of trunk shows at the store. One of my bridesmaids ended up finding her wedding dress there as well. They're the best choice in Houston!

I received great customer service when I went to try on wedding dresses the first time, it was an absolutely lovely moment for me and my family.
They offer great prices. They are also patient and very flexible. For instance, I had my bridal photo shoot scheduled and my veil had not arrived by then, they kindly offered that I borrow theirs. It turned out great! My bridal portraits came out beautiful by the way! - By the way we used this photographer CivicPhotos.com, they have a page and good reviews here on weddingwire.

We had a great experience at brickhouse bridal. They were wonderful to work with and helped me pick out my perfect dress. We went twice to try on dresses and both times we found everyone to be very helpful. They also responded via e-mail a few times answering questions I had. The week before the wedding, I needed to have my dress steamed and their price was reasonable and they working within my short time frame.

Brickhouse Bridal was my first and only stop while looking for my dress. I only had to try on a few dresses before the girl helping me knew exactly what would look best on me. She was not pushy, nor did she throw tons of choices on me. She just silently slipped me a few dresses that would look best on my body type. The second one she picked was the it!

Brickhouse Bridal had the greatest selection of wedding gowns out of the places I went to. The consultants were friendly and professional. They provided great advice and suggested gowns that would flatter my body style. The dress came in quicker than I expected and everything was perfect.

I found my dream dress at Brickhouse Bridal! It is a lovely salon, and the people are wonderful! Casey helped me pick out my dress and was very patient as I went back and forth between 2. I am thrilled with my purchase and would highly recommend Brickhouse to anyone!

Great service! Found the perfect dress! They have the best selection! I went to just about every store in San Antonio and could not find anything that compared to the dresses they have at BH! Casey was awesome and really wanted me to make the right decision for me! Thanks!! -Bonnie

My entire experience with Brickhouse was very enjoyable. They are step above the rest in quality, selection and experience. I recommend any bride to make an appointment here.

Found the most perfect dress and everybody was so helpful. I recommend making an early appt as the shop can get busy in the afternoon but it was perfect and they have so many dresses!!!

found my dress in october for my may wedding. once i laid eyes on it i knew it was the one. The staff was incredibly friendly, accesible and flexible. I live in sugarland but drove out to Spring because i heard such great things about this vendor and their prices! My dress ended up arriving 3 months early which was a pleasant surprise. It fit perfectly and only needed a few alterations. We also purchased shoes and bridesmaids dresses here too. Would use them again in a heartbeat.

I went dress shopping less than a week after I got engaged with the intentions of "getting my feet wet" and trying on a few dresses. Brickhouse was the first and only store I went to. We had scheduled an appointment, and from the beginning we were given undivided attention. I walked around and put clips on all the dresses that I liked and never felt rushed. My dress was the fourth one I tried on (even though I still tried on tons), and we purchased it that day (we were given a 10% discount to buy on our first visit).

That day, I received an email telling me when to expect my dress, and it arrived a week before scheduled.

I have recommended them to every friend I have who has gotten engaged, and will continue to do so.

This is the place to go to in the Houston Area if you don't want the same dress that everyone else is wearing. Their setup is terrific and selection make it easy to find just the right dress.

I loved shopping at Brickhouse Bridal. They had a huge selection and it was great to be able to look through the dresses first and pull some that you liked (instead of the consultant just pulling dresses based on what you say you like). My consultant was extremely helpful and very professional. I was between two dresses and she encouraged me to try them on several times and gave me plenty of time to think about each one.
I ended up buying the dress on my first visit would allowed me to save 10%. I would recommend not making this your first dress shopping stop so that you can potentially take advantage of their first time visit discount without feeling buyers remorse.
I was a bit worried about the size the recommended, but it ended up being the right decision. The dress also came in about a month and a half ahead of schedule!
Overall I had a wonderful experience with Brickhouse Bridal.

Brickhouse Bridal is an excellent bridal salon. Make an appointment so that you have plenty of time to try on all the dresses you want. I felt like a princess every time I visited the salon and found my perfect dress there. They also had the perfect veil and sash to finish the look. I highly recommend this store!

Make an appointment!! We had a very helpful sales associate, and I came back so many times to try on the same dress! I loved the selection of unique dresses and they carried all of the Pronovias line--- which I love!! I love my dress! But I had my veil made by my seamstress!!

I ordered my dress from Brickhouse Bridal in March of 2010. The sales associate was very kind and professional. I picked a Watters and Watters dress that was part of a truck show case so I got a really great deal on it! I even had the chance to meet the designer herself. My dress was ready in July of 2010. So overall I was very satisfied with my experience.

Very nice and helpful staff, a great selection of dresses, even plus sizes.

Brickhouse was amazing when I went there looking for my wedding dress! They went through several appointments with me because I couldn't find anything that was just right. I actually had to order my dress having never seen it in person. My consultant was so helpful and encouraging when I had to take that step. They found a dress by the same designer that was similar to the one I wanted and they got it for me on loan so I would have a better idea of the one I wanted. I was worried about so many things with my dress and Brickhouse took care of everything!

The only downside I had with Brickhouse was when I looked for bridesmaids dresses. The first time I went in, it was a wonderful experience, but the second and third time it wasn't as good. I found that it really depends on the consultant. I know the third time the consultant I had was new, so I'm sure she was just nervous. Overall, Brickhouse was amazing!

I had so much fun at Brickhouse Bridal picking out my dress and the bridesmad dresses. They truly made it a fun experience and they handled everything very professionally. I would strongly suggest making an appointment because they can get very busy, but if you have an appointment then its no problem. You get your own assistant who is there to help you with anything you need. I had so much fun as well as the rest of the girls in my family.

I had a fabulous experience with my bridal consultant and got the dress of my dreams. She was AWESOME as I tried on a ton of dresses during my appointment time and continually gave me honest and positive feedback! :)

This is a great bridal store. Everything is easy to find. The dresses are lined up by designer, and they also have some of their own. There are a lot of gowns and bridesmaids dresses to choose from. The store is very clean and orderly. The service was perfect. Jill did a great job; she knew where to take me, and she was very helpful and patient. I would definitely recommend this store to anyone!

Shopping for and buying my wedding dress from Brick House was an incredibly special experience! The staff treats you like a princess and is so willing to help you find the perfect dress for a great price. The store is adorable and is decorated to make you feel like you have stepped into a world where you are the only one that matters. I recommend this shop to any bride because I know you will instantly fall in love!

I loved my dress! they had tons to choose from in lots of price ranges!

The store is beautiful and the environment makes you feel even more special on your big day!! They made the experience so memorable!! I found the dress of my dreams!

I was on a shorter time frame in my wedding planning... So I was pleasantly surprised with one of their nice sales persons helped my with a 'sample.' It turned out to be the ideal dress - I loved it...

I bought my wedding dress (Maggie Soterro) from here and it was a great experience. However, I did have problems getting called back after leaving a meassage. As well as they switched dresses on two of my brodesmaids however, we caught that early. My dress was beautiful and regardless everything else was great.

Very helpful! I bought my dress at Brickhouse and had a great time doing it! The girl that helped me asked very helpful questions that led to the purchase of the most perfect dress!

Wedding dress hunting can be magical and frustrating trying to find the right dress that expresses you and your wedding theme. I went all over Houston one day and looked at what Houston had to offer with beautiful dresses but they all have a price which I could not afford...I have Vera Wang taste with a discount budget. My second day I only booked Brick House Bridal and let me tell you they have a wide range with professional assistance. The cost of the dress I purchased was more than I initially wanted to spend but it was the dress for me without a doubt. Once I purchased my dress I had found that all my close friends that had gotten married over the last 10 years all got their dress at Brick House Bridal. You cant go wrong by making this one of your appts to look and try on your wedding dress of your dreams.

I got my wedding dress from Brickhouse Bridal. My dress was PERFECT! My experience with Brickhouse was nice. They were very helpful when I was trying on dresses and when I selected my dress. My dress arrived sooner than I thought it would, which was exciting. After my dress came in, the steamed/ironed it, but when I went to pick it up, it was still wrinkled. I left my dress there for the afternoon and they pressed it again. This was helpful. But there was also a little spot on the dress, and although not very noticeable unless closely inspected, the dress wasn't perfect and for the price we paid, we thought it should be. There was nothing they could do, it would have only made it worse, and they didn't come down on the price. Other than that, everything was great! I loved my dress and that's all that matters!

I purchased both my bridal gown and bridesmaids� dresses from Brickhouse Bridal. My consultant Jill was wonderful to work with. My appointment was on a Friday afternoon and I was able to select as many dresses as I needed and was not rushed at any time during my appointment. After my appointment I was reviewing the photos and a dress I had initially not loved and really hadn't paid attention to stood out from all the rest. I emailed the photo to Jill who went through the store to find the "mystery" dress for me to put down in my file for when I made my 2nd appointment. She was incredibly helpful in finding THE dress even though it was $500 less than the designer gown I had initially been considering. I also worked with Amanda, one of the Bridesmaids consultants and she was great to work with as well. I live inside the loop and it was a trek to get up to Brickhouse but well worth it. I ended up with a fabulous gown (at the wedding several people asked if my gown was from POB) for an almost too good to be true price. I will continue to recommend Brickhouse to my newly engaged friends.

They have a great selection and are professional, but a little pricey. I had no problems at Brick House Bridal.

Great selection of dresses and very helpful consultants!

After spending time at many, many bridal gown stores, I finally opted for purchasing mine at Brickhouse Bridal. I give credit to brickhouse whose consultants, while appeaing tired and just too busy, were dealing with multiple brides and dealing with many requests at once. I had gone there on Saturdays which I know is the busiest day. So while not providing the most responsive service, they worked with me and had THE DRESS I wanted.

When my mother and I went to look at dresses they were great. They were very helpful and did EVERYTHING to make me feel like a princess while trying on gowns. When my matron of honor and I went to try on bridesmaids dress it was not the same quality of service. We had an appointment, but we were virtually ignored. There was a huge wedding party in there and they had top preference. They may have been understaffed that day, but should have called to rescheduled my appointment. I would highly recommend going during the week. Their gown selection is great. I live in The Woodlands and basically knew what I want so I did not travel to other bridal salons to look for dresses.

They have tons of dresses, and lots of bridesmaids dresses! The best place to go to find those beautiful dresses in all the magazines!

I purchased my gown from Brick House Bridal and loved it. The shop is nice because of the great selection, but the associate that took care of us during my appointment acted as though she was annoyed to be working, and very distracted. The women at the front desk and on the phone were fairly nice though. Unfortunately I expected more during my appointment, and I would liken the service to David's Bridal. The gowns that they offer ARE amazing!

Very friendly staff

We had only about 90 days to plan the wedding so we needed a dress off the rack. The sales associate at Brickhouse was very helpful and patient with us (even on a sale day when we only made the appointmetn that day) - so much so that it was the only place we shopped as we found a dress that was just what my daughter was looking for. The only drawback was that the associate significantly underestimated the cost of alterations. I realize that wasn't her job but it was disappointing. That said, the dress and veil were beautiful.

This place is ok, kind of a high pressure atmosphere for a bridal salon. I know everyone puts a lot of pressure on finding THE DRESS, but in the end, you wear it for one day, and in my case not even a full day if you decide to change so you can dance. I felt like I had more pressure at this salon but they do have really nice dresses for average prices. I would, however, buy a veil second hand (waaaaay cheaper).

I bought a Maggie dress from Brickhouse, after searching many other bridal stores. I do not recommend this as your first dress shopping stop, but I do recommend it as a place to purchase your dress, or make your final decisions. You get little clips that you can clip onto the dresses in the store, and then they bring them to you to try on. They serve you champagne (my mom loved this) and treated you very nicely. I would recommend buying your dress there. One a side note - I was 20 minutes late picking my gown up on a Saturday morning, and they were very rude and put out. Other than that, things were great.

If you want a great selection of dresses (both bridal and bridesmaid) while avoiding the ridiculous prices of the inner loop, go to Brickhouse! It is worth the trip. It is actually the sister company of Mia Bridal Couture on Mid Lane. I worked with Jill on my first trip and she was great. We tried on a LOT of dresses until we found THE ONE. She was really patient and had some great recommendations.

My only problem with them was getting a call back on order status for my bridesmaid dresses once or twice. Also, once when I was checking to be sure all the girls had put their deposits, they told me yes and that they were ordered. A few weeks later I found out that they were NOT ordered at all! So, we got them ordered in time but I only found out by chance that I had been misinformed. That could have been a disaster but luckily was not. I'd just recommend to stay on top of them and call a few times to be sure you are getting the right info - just to be safe.

Although I left with the gown of my dreams...the place is constantly crowded/busy so a lot of the dresses are being shown to other brides.

We had an issue with the first dress we purchased, but Brickhouse made it right and the second dress I loved even more! They were able to get it delivered on time. I was very satisfied. I would tell people to just be wary of "Off the Rack" dresses.

We were not impressed with the staff at this location. My wedding party felt pushed aside even though we had an appointment.

I purchased my wedding dress from Brickhouse Bridal during a trunk show for Simone Carvalli. I had already tried on the dress at another bridal store but I wasn't ready to make the decision the first time around. Looking back I wish I would have gone with Mia's Bridal instead as I received MUCH better service. My consultant at Brickhouse Bridal was not attentive at all, she seemed annoyed and my indecisiveness and the fact that I wanted to see the dresses on the sample rack before I saw anything else in the store. I ended up buying the original dress I fell in love with (from the Trunk Show) I just wanted to see my options before making the splurge. I just felt like I was treated like someone who was not going to purchase anything when I'm sure I was one of her biggest sales that day. I'm very happy with my dress I just wish the lady who helped me at Mia's Bridal would be the one receiving the commission for my dress, not the "consultant" who didn't offer me champagne, didn't help me with dresses, who was in the end SURPRISED at the fact that I bought the most expensive dress I tried on that day.

Nice dresses but very pricey. Not very helpful or eager to help you. Does not respond or let you know when items are ready for pick up. Awful customer service.

I ordered my bridesmaids dresses from birckhouse bridal. I had planned on looking for my wedding dress there but after going the first time i changed my mind. my mother and I took off work and went to brickhouse on a weekday afternoon. when we arrived there were no other brides but there were several employees. they said they were not able to help us because we didn´t have an appointment, but there was no one else in the store. we made an appointment and came back several hours later. they had a large selection of bridesmaids dresses so that´s why we ended up using them at all. I would recommend going anywhere else for your dresses. they told me they would let me know when my dresses came in. they never did. I finally called and they said I could come in and pick up the dresses.

I got my veil from Brick House. I thought the sales girls were very snobby and inattentive. One good thing, though, is my veil did not arrive in time for my bridals and they let me borrow a veil from the store.

Lovely store and lovely dresses, however, customer service and professionalism are severely lacking. Staff is very inflexible and come across as pretentious and indifferent. As a bride picking out my wedding dress, I wanted to feel special and doted on. Such a shame, beautiful dresses, but did not make up for the lacking of the staff.

I am a bridesmaid and I purchased my dress from there. They got my sizing all wrong and the dress came back absolutely too big!! They tried to make me pay for the pricing difference in the larger dress but I refused!! It was not my fault they ordered the wrong size after getting my measurements!! I would not reccommend them at all!! They were rude and not attentive in the least! Go anywhere but to Brickhouse Bridal! It's a sham!!!

Horrible Experience. I live a few hours from Brickhouse Bridal and had to order my bridesmaid dress for a friends wedding over the phone. I provided 5 measurements and they "matched" me to my size, which turned out to be too large to wear in public. Dress took 10 weeks to come in and fell off my body when I put it on the first time.

I called them to find out if they would be willing to alter it for me and I was told they do not do alterations and there was nothing they could do for me. I had to take the dress to an independent alterations place which cost an additional $75 to take 5 inches in on the dress.

Customer service was lacking, dresses were high priced, and I wouldn't recommend them to any future brides/friends.

My dress was a month late because it missed the shipment. Instead of having it shipped immediately they waited until the next batch went out. They ordered the wrong veil, earrings, and necklace then acted like they didn't care...had an oops oh well attitude about it. They are very disorganized and don't seem to know what they are doing.

By the time I left Brickhouse Bridal after trying on my new gown for the first time, I felt disgusted. I was treated so unprofessionally. The assistant didn't even bother to lace up my gown. She just loosely ran it through so the gown just quite literally hung off of my body in the front and the back. I had to hold it up even to see what it would actually look like if laced up properly. She didn't even want to wait for me to put on the slip I planned to wear with the gown saying 'you don't really need that.' I had a friend with me who was equally horrified and although she had found a gown there for her own wedding that same day, she swore she'd never buy it from them after the way I was treated. The assistant, Jill, just rolled her eyes at me and walked away as I attempted to make the gown presentable for some photos my friend wanted to take. My friend ended up helping me lace up the gown. The Brickhouse Bridal employee then said from a distance 'let me know when you want to take it off" as if I would even consider having her around at that point. That was all the help she offered. She seemed put off that she even had to bother with me at all. I took it off myself, had them bag it for me, and I left NEVER TO RETURN. I have never been treated so rudely in any shop in all my life. I would never recommend going there. It was a horrible experience.

DO NOT be fooled by the glitter and sparkle of this shop. First I had my appointment for over a month and they overbooked and asked me to reschedule, I said no, I can't. We went in and tried on dresses, they were supposed to have clippings of the fabric choices, they didn't. When we found out that they were going to charge a $50 surcharge to have a dress sent to KY we told them that my MOH would not be ordering her dress from them (color did not matter since they are all different). I talked to my rep before leaving and she was going to order the dresses that week, October 23rd. December 7th they call me and ask if my MOH was going to call in her order, I repeated my conversation from October and asked if they had ordered the other dresses and she said yes. January 12th I called to see what the status or ETA of the dresses were and the rep said they should be 12 weeks from ordering. I waited until Jan 21 - 12 weeks and that is when they tell me that my dresses were not actually ordered until December 7th! That is 6 weeks later then they were supposed to order the dresses.
They had no idea when the dresses would be in, all they knew is that they would be in around or after the middle of March. ACK - My wedding is April 16th. I wanted the dresses here before February 19th so my girls could get their dresses while they were in town for my bridal shower. Instead of any offer of help they told me "Well your wedding isn't until April 16th." Like that matters, I asked to have my dresses ordered in October. They ended up rushing the dresses, and told me I was lucky my BM's did not get a rush fee, they would not do anything to make up for their mistake, and because they mistakenly gave them a discount they took that back too. My Jr. BM is growing and that was a huge concern for me, the owner did offer to sell me a dress off the rack but it may not be the right dress or color, she actually told me I may need to change things up a bit. What!?!?
Other problems:
-When I kept calling (once a day) they started not answering my calls. When I blocked my number they picked up.
-The lines are busy or they just do not answer.
-They are horrible about returning calls.
-Snotty attitudes of the staff.
-No help when you really need it.
-Do not abide by the prices in their contracts.
All and all I got my dresses and they look great but I got them more than a month later than I should have. The service was horrible and I am happy to not ever have to deal with these people again. The biggest upset is that I turned to them as professionals so I would not have to worry about the dresses and it ended up that all I did was worry and stress about something they were supposed to have a handle on.

Congratulations on your engagement! We are more than excited to assist you in
your search for the perfect wedding gown and bridesmaid dress anytime during the
week. At this time we are reserving Saturday appointments for 2012 weddings as
they are more quickly approaching. However, if a weekday appointment will not
work for you we would be happy to add you to our waitlist

They will not be getting my business. Yes I understand I am planning very far in advance for my current date. What you didn't care about it that that date very likely will change and the reason for this date request was because of an out of town guest coming to town.

Let's begin with Strella/Starla - the Owner. She is a snide, immoral, unethical and curt woman who has absolutely no cares for her customers. Her bottom line is how much she and her conniving associates can persuade you to purchase overpriced gowns and present you with generic, mass-produced items from overseas (mainland China). When purchasing a wedding dress, the experience should always be memorable and on that accord, I will give it to the ladies at Brickhouse, they know how to ruin every woman's special day. Continuing on with the staff, I would say that very few if none of the women working there have any ideas about the products they presume to sell. Material? Forget about asking, because as it was in our case, you'll have to chase them down to get a truthful and appropriate answer. The store presentation, if at best, is mediocre and their demeanor is quite condescending to say the least. Last, I'd like to add that this store would benefit greatly from an attitude adjustment seminar as well as an ethical business practices review prior to continuing their current line of business. Starting from the owner and back down to the front office staff and sales advisors, this store breeds potential for mistrust, fraud and a lack of sensibility. When choosing a store for your special day, pick anything but Brickhouse Bridal.

Hello from Demers! Thank you for allowing us to be part of your network. We look forward to working with you in the near future! www.demersbanquethall.com

So many stunning selections, not to mention the amazing service they provided! Absolutely loved working with these ladies, as they were all kind, responsive and very patient (thank you Lisa for allowing me time to look at all those wonderful dresses!). Definitely recommending everyone to this wonderful location!

I love the ladies at Brickhouse Bridal. Every time I call they were all so helpful and extremely kind. They made sure I was well taken care of of all the things I need for my event. When finding the perfect dress being patient is key and they are indeed! Special thanks to Lisa. What great service and professionalism!!!

I never hesitate to send my brides to Brickhouse Bridal. The always do a lovely job at finding my brides just the right dress. And, they have an amazing selection. Don't miss this vendor while shopping for a wedding dress! Pam, I Do Weddings & Event Planning

The staff at Brickhouse Bridal will do everything in their power to help a bride find her perfect gown! They are fantastic and carry some of the most beautiful gowns I have ever seen!

Beautiful bridal boutique with an exquisite selection of gowns and a warm, inviting staff! A great place to find the gown of your dreams!