When we started discussing getting engaged, the only thing I requested for my ring was a conflict free diamond. I had in the past bought jewelry from Brilliant Earth and was pleased with both the purchased necklace and the customer service so we decided to begin our search with them. While we took a weekend trip to San Francisco, we popped over to Brilliant Earth to look at two rings we were debating between. Even though we didn't have an appointment and we there unannounced, they let us in and kindly showed us the two rings we were thinking of. It took only 15 minutes to get in, set up our account, see the rings, then we were on our way before the next appointment arrived. Fabulous customer service when they really didn't need to let us in without an appointment. To this day we are thankful for their kindness and flexibility to let us in for a quick peek.
We bought both my engagement ring and wedding ring there. They are stunning and perfect. My fiance was able to pick everything and put it together with the help of customer service over the phone. When we ordered my matching wedding ring, there was a delay in shipment (by only a day or two) and I received not only a call but an email letting me know.
Not only is my ring beautiful and very much me but it's something I can wear knowing with confidence that it was mined ethically. We appreciate all the paperwork and certifications that come with owning a Brilliant Earth ring. And the customer service is top notch. Very helpful, flexible, kind and on the ball. Would recommend them in a heartbeat. Thanks to Allison Stroud who made the call to let me know there was a delay in shipment. She was super kind and very informative.
I absolutely recommend Brilliant Earth as one of the best options for finding an engagement ring, especially if you care about ethical/ green practices (which you should!).
I have been searching everywhere for a wedding band to go with my engagement ring. I wanted something very specific, and I was having trouble finding anything like what I envisioned. I had heard of Brilliant Earth so I decided to check out their website. I found the perfect ring- but I was SUPER nervous about not trying it on in person! I went to a jeweler and had my ring size measured. I was very happy that Brilliant Earth has quarter sizes (5, 5 1/4, 5 1/2). I took the plunge, since the company's return policy seems very generous. I received my ring via FedEx about two weeks after I ordered it and before the expected delivery date. I love it! The ring is gorgeous and fits perfectly. It came in a beautiful wooden box and they also included jewelry cleaner. I cannot wait until I can actually wear it! :)
Worked with them to make a custom ring based on a certain, big chain Jeweler that has a famous shade of blue ;) Aside from the price being about 40% less, I ended up getting a few more carrots than the original ring from the name brand store.
More importantly the diamonds are ethically sourced. I did tons of research before settling on Brilliant Earth. In reality, they were the only option for real diamonds, from a company and countries with safe and responsible practices.
We purchased the True Heart ring as my wedding band. I always wanted something of a vintage look and the hand-craved design is unique and exactly what I was looking for! It also makes me proud to know this company supports and utilizes conflict free diamonds. The shipping was very prompt and it arrived in perfect condition. This was my dream wedding band! Thank you and everyone at Brilliant Earth for making my dream come true!!!!
I worked with Brilliant Earth on my wedding band and they were amazing. Since I was working with them from DC and unable to come into the showroom, they tried similar engagement rings on with their wedding bands, and would send me pics. I would ask questions, give feedback, ask to see new things, etc and they always replied right away with a ton of patience and new pics.
Brilliant Earth was the optimal place to buy an engagement ring. One really is spoiled for choice when it comes to the stone, the setting, and the ring. I was very pleased to be able to get a Canadian-mined diamond, as getting a stone from my home-country was rather important for me. I am very pleased that it was a conflict-free and ethical source. The customer service was fantastic; I received a call almost immediately when I had a problem buying the ring, even though it was well-after eight on the West Coast the customer service manager promptly emailed me with the shipping information. All in all, an excellent retail experience!
They did an amazing job on my ring. It was a custom piece and all I had was a picture to go off of. They didn't leave any detail out of it and made it look exactly like the ring I wanted. They were very supportive and responsive and their cost is very affordable. Everything was really fair and reasonable. Overall a great experience working with them and words can't express how satisfied I am using them.
Beautiful ring, beautiful ethics - I couldn't be happier with the service!
Brilliant Earth does it right! The whole experience with them was great, and their customer service was exceptional. They took the time to contact me about my ring and make sure I was satisfied with the final product. The ring I got ended up being even more beautiful than I even hoped it would be. Very happy with my experience, and I think you will be too!
Having never ordered jewelry online before I was not sure what to expect. I had been looking for a vintage ring and had not come across anything that was not very similar to other rings on the market and then I found Brilliant Earth. I was very pleased that they ship the ring to you so you can see it in person and if you don't like it you get a full refund or you can ship it back for sizing. I called in and spoke with Emily and she was very friendly and answered all my questions. The ordering process was so simple and I and went ahead and had the ring sized sight unseen. It arrived in about a week and I could not have been happier with it. Not only is it a one of a kind ring but the prices were great. I have no complaints at all with this company and encourage anyone who is looking for something different with a positive experience to shop with Brilliant Earth.
I purchased an engagement ring for my now wonderful fiance and Brilliant Earth was OUTSTANDING in their customer support and craftsmanship. The ring is stunningly beautiful and my fiance and I are thrilled with it. You simply can not get better than them.
Brilliant Earth is quite an amazing place to get a ring from... All their metal is recycled and diamonds ethically sourced.... I linked up with Jonah over at Brilliant Earth to get my now fiancé an amazing ring... I chose the ring out, and when they didn't have the stone I wanted, Jonah ordered up a handful of other ones for me to come back in and look at... On the second visit, I picked the stone.... Jonah rocked, the whole transaction went smoothly, the ring came punctually, and it looks like it was triple dunked in awesomeness!! The girl absolutely loves it!!!!! I would bring my business back to Brilliant Earth. Thanks!!!!
Just bought a ring with my fiance from BE. We were both pretty nervous about buying online, but our concern that the jewelry be ethical in origin won out in the end. We did some research to find another way of getting an ethically sourced ring, but couldn't find anything that we were comfortable with. I really wanted a sapphire ring, and thankfully BE had plenty of those to choose from.
Their return policy is excellent, so we decided to take a chance. I'm so glad we did! The ring is more stunning in person than online. (Seriously, you should see this thing when the sun hits it... beautiful!)
I would recommend this company to anyone interested in getting an ethically-sourced jewelry. (And for that matter, those who aren't interested... BE has plenty of material on the website with which to educate yourself!)
When I went to get my ring I really wanted it to be done sustainably. Brilliant earth certifies is diamonds from regions with good mining practices and uses recycled metals. They were really helpful and I loved my ring.
Very knowledgeable and really helped me find just what I was looking for. I had very little knowledge of cut/clarity or even pricing and so I decided to set up a consultation. This consisted of me just sending an email with some ideas I had from their very user-friendly website, waiting for a reply (which took about a day), then heading downtown to their showroom. They walked me through just how the slightest detail will bump up the price substantially, and also how to use the website to get the most diamond for my money. After the consultation, I received an email with links to everything I looked at, and which ones will probably be my best bet. After a few weeks of looking/refreshing their site, I stumbled upon a beautiful lab-created "stone". Totally conflict-free and avoids the mining process completely. Very SF of me, right? The box came fedexed to me about a week after ordering, with a very responsive couple of emails inquiring if I had received it. Got it, hid it, popped the question.
So yea, I was initially apprehensive/stressing about the whole process, but BE made it totally painless.
My now fiance loves what I picked and I strongly recommend Brilliant Earth!
While me and my girlfriend were looking at rings, we stumbled upon Brilliant Earth's Johanna estate Ring. currently on sale, a one of a kind. Unfortunately, I had missed ordering it by a day.
At that point I didn't give up, we loved the ring so much, we contacted BE to inquire about having a custom made ring inspired by the original. From there it was smooth sailing!
Our Jewelry Specialist Crista had assisted me through e-mails and phone calls every step of the way. Helping me stay within budget, picking the perfect Canadian conflict-free diamond, and keeping me updated on the process of having the ring created. Any questions I had were quickly replied to with no hassle.
Shipped quickly and effortlessly. And the end result leaves me speechless. I love the ring, (and hope my girlfriend will too) and everything that Brilliant Earth has done for me.
To anyone considering Brilliant Earth, I have to insist you go for it!
I heartily recommend this business. We got an engagement ring and wedding ring from here and are completely satisfied with the rings, delivery, and customer service. We ordered the wedding ring from Australia and it was delivered extremely fast, low hassle, and it was literally half the price Australian retailers were quoting us for the same ring, and 2 weeks faster (but that's Australian retailers for you...). You guys are the best - thanks!
was extremely pleased with my brilliant earth experience. My fiance and I looked everywhere for engagement rings. And while I thought I wanted an estate ring for the uniqueness, I was completely won over by the selection. The salesperson was wonderful, never pushy, and the atmsophere was very relaxing. Much better than trying to wave someone down at other jewelry stores, or battle with other couples for their attention. My ring was even ready sooner than they said it would be, even over the holidays. We are definitely going back for our wedding bands.
We highly recommend Brilliant Earth! They care about the issues that exist with the diamond industry. The people are wonderful to work with. They are very knowledgeable. And we were thoroughly impressed with all the certification and documentation that came with our purchase.
My fiance found Brilliant Earth during his search for a conflict free-trustworthy jeweler and we could not be more pleased! We met with Beth to see what they were all about and had a great experience. She took her time to educate us about the company, which is amazing, and about diamonds. It was a private appointment, so we had all of the rings in front of us and her there to answer all of our questions. She gave us great tips on how to get the most for our budget and there was not pressure to purchase anything at that time (unlike any other jeweler we've experienced). 2 months or so later my fiance proposed to me with the most beautiful ring I could ever imagine! And knowing that it's conflict free makes us both feel so much better about it. The diamond is amazing and our overall experience with Brilliant Earth was amazing. There prices are great, so you don't have to pay more to be socially responsible. I can't wait to go back and try on wedding bands for both of us! If you are looking for a great bridal jewelry experience and want to feel good about your purchase in a world where diamonds are looked down upon, go to Brilliant Earth, you will be very happy!
When I started looking around for engagement rings, I had no idea where to start but knew I wanted my ring to be as socially responsible as possible. I found exactly what I was looking for on both accounts at Brilliant Earth. The experience was low-key, pressure free and actually fun (which says a lot coming from a guy who was completely freaked about the process at the beginning)!! Beth was patient, helpful, and helped me design the exact ring that I knew my now-fiancee would love. If you're looking for a first-rate customer experience and want to feel good about the source of your ring, the only place to go is Brilliant Earth. I can't recommend them highly enough, and I will definitely be a repeat customer.
I am very picky and wanted to design my own engagement ring - especially since I am going to wear it forever! Upon arriving at the Brilliant Earth showroom in Union Square, I was able to see ALL of their styles and meet with Beth L - a custom design specialist and a gemologist. I almost decided to go with a standard ring that they already had designed because it was so beautiful, but the sales representative who worked with me helped me design my ideal ring. IT IS THE MOST BEAUTIFUL RING IN THE WORLD!
Once my fiancé and I selected the diamond (a killer cushion diamond from Canada!) we started working the design for the setting. During the custom design process, they assisted us with various ideas as to how I could achieve the design I wanted, and they truly helped bring my vision to life. The Brilliant Earth team assisted Steven and I with each step of the process (and offered some fabulous ideas) but in the end I was able to approve each step in the design process myself. I was able to review digital images of my design and a tiny little wax replica of my ring to ensure that it was to my liking. The process was very exciting and surprisingly smooth. My custom ring was ready in just over three weeks.
My ring looks incredible - it has a halo of diamonds around a cushion diamond in an art deco style. I took the ring to an appraiser - and he commented on the extremely high level of quality of the jewelry work and diamond. It appraised at a far higher price than I would have expected (and MUCH higher than I paid). And I love that it's a ring that I can feel good about wearing. Their ethics paired with their fabulous service made for an absolutely wonderful experience for me and my fiancé.
If you need an engagement ring, look no further.
We are very happy with our recent engagement ring purchase at Brilliant Earth. Jeanne-Marie was prompt, knowledgable, friendly, and had great recommendations for stones, settings, and wedding bands. She let us take our time in the showroom even though our appointment ran long at the very end of the day, and she answered all of our questions thoroughly. She had a great sense of humor and was very personable throughout the entire experience. She found the perfect diamond for us, and best of all, she respected our budget and we even ended up spending LESS than what we'd originally thought we would. Despite fabrication delays from Hurricane Sandy, she went to great lengths to make sure that our ring arrived to us while we were camping in Hawaii, since we'd had our hearts set on getting engaged there. This was no easy task since we didn't have a permanent address to ship to while on the island. All in all, a great experience
My husband and I purchased our wedding bands here. The prices were reasonable (for a big city), the process was fast and easy and we didn't feel any pressure from the one sales rep who saw us through from start to finish. We're both really happy with our bands and it felt good to go the conflict free route as well.
Although you can order your rings online without an appointment, they have a tasteful office downtown where you can make an appointment to try on samples, confirm your ring size, etc. By going there in person, you might learn about additional specials that aren't apparent from the website. For example, they waived the engraving fee for each of our rings, which would have been around $40 a ring otherwise.
Our rings arrived approximately two weeks after we placed our orders. We love them. This place is probably best for people who want something simple and generally know what they're looking for.
Amongst having non-conflict diamonds and a beautiful selection of rings, Brillant Earth's consumer service is superb! Not only did they help find the specific quality of diamond I was seeking, they also held on to it in their vault FREE-OF-CHARGE until I was ready to propose....it had been one FULL YEAR. When I contacted them letting them know I was ready, they sent the ring to me the very next day.
I have recommended them to all my friends.
Could not have been happier with the service I received from this company, not to mention the beautiful engagement ring they designed. It shipped quickly and Ryan and Sharon were quick to email be back and to answer the many questions I had. Will definitely be recommending this company to people I know.
I could not be happier with the incredibly beautiful engagement ring my fiance purchased at Brilliant Earth!! After spending much time ring shopping/browsing at Tiffany, DeBeers and other diamond retailers, we were actually left feeling quite uncomfortable with the concept of purchasing something that is supposed to signify such an important connection between two people, yet we didn't even feel comfortable with the sales people who were helping us - and most importantly, they had no real proof that the diamonds were ethically mined other than a photocopied piece of paper that one of their employees typed up (personally, I can handle the thought of wearing a piece of jewelry knowing there might even be a slight chance that a human being has suffered in some way for me to have this ring on my finger). After some research, I came across Brilliant Earth and was thrilled to see that the rings are 100% conflict free (with no question or doubt) - ethically and environmentally safe! And, working with Danielle and Brilliant Earth was such a pleasure - we felt like she was truly our partner, making sure to give us the time and attention we needed in order to make this large purchase that will be passed down through generations! We felt comfortable and incredibly pleased with the entire experience and I would recommend that anyone who is socially/ethically and environmentally conscious and is looking for a gorgeous piece of jewelry, search no further - Brilliant Earth is the place to go! I get compliments on my ring everyday! Beautiful :)
This place is worthy of a review. I got engaged 6 weeks ago and shopped around all the usual stores in Union Square, but it just didn't feel right. The search was really getting to me, until I googled 'ethical diamonds' and Brilliant Earth popped up. Their website was fantastic AND they had a showroom in San Francisco! So, I was able to go in person to choose my ring. The showroom is more of an office above the street, but I felt no pressure and Daniella was incredibly patient with me throughout the process. I had no qualms in purchasing the ring from them there and then. It arrived 10 days later & I am so happy with it. Not only are their prices reasonable, but the supporting documentation proving the diamond's origin from a conflict free Canadian mine gives me real confidence. They ensure the miners have healthcare and are paid a decent salary AND they donate part of their profits to charity. What more can you ask for? Oh, and you get a gorgeous wooden box for your ring. Much better than blue...
I ordered my beautiful wedding band from Brilliant Earth, and I was very happy with the quality of the ring. It's absolutely beautiful. I would highly recommend this company to other couples looking for engagement and wedding rings.
When I (and now husband!) got engaged, he knew I wanted to choose my own ring...and even suspected I would want to create a custom design. Of course we are together because he understands things like this :) I am so lucky that Brilliant Earth exists and happens to be in my neighborhood! Danielle and Beth were exceedingly patient, creative, supportive and expert in helping us make the perfect ring. Ethically sourced ruby (birthstone) and yellow gold. What can I say...I'm Italian ;) I did the whole thing: brought in a lot of jewelry to be recycled, custom ring, and wedding band too!
Even if you want something other than diamond or sapphire, I wouldn't hesitate to contact Brilliant Earth. I had no idea they would be able to meet my ultra custom desires! They did it easily and expertly!
We had a really great experience at Brilliant Earth - the experience, primarily due to the great staff, was everything that diamond/engagement ring shopping should be - flexible, understanding, helpful, no pressure, informative... What was really impressive was how superbly they handled the multiple minor special issues/circumstances we had. On top of the fact that by using BE you're being socially responsible, you get a good deal too (compared to standard jewelry retailers) as their products are a great value. My only regret is that I didn't know about the by appointment showroom in San Francisco earlier!
I ordered my fiance's engagement ring from them, and it couldn't be more perfect! I ordered it online and it came the exact day that they said it would. Their diamonds were certified conflict free, and the setting is timeless and beautiful!
This is truly a great company with forward thinking values.
We love our wedding bands we bought here. We ordered online, which always has it's risks, but the process went very smoothly. Thank you for providing sustainable jewelry, Brilliant Earth! It's very sad to hear what happens to people, countries and the environment so the well off can look good. However, I think Brilliant Earth does a great job providing beautiful products without the social/environmental consequences. I love telling people where we got our rings, its like "voting" for something you care about.
Highly recommend. High quality product. I get so many compliments on my rings, and no blood diamonds and environmentally friendly.
Brilliant Earth was recommended to me by friends who had purchased their wedding bands there and I have to say that I could not be more pleased with their service. They perfected the custom band I was looking for! Not only did they finish the ring in half the time they said it would take, but they also took some of the final price off of the ring since they had quoted me much lower than I ended up paying. In the end, I loved the ring and was going to pay for it, even if it was more than I expected, but it was so nice of them to take some of the edge off the price. I absolutely love what they stand for and their customer service is outstanding. Kerry helped me patiently figure out what I want and was extremely thorough. If you have old jewelry you are not going to wear again, this is a great time to recycle it. I paid for my entire ring using the credit I received from old jewelry we had just sitting around. If you are looking for an eco-friendly jewelry place, this is it!
When we became engaged, my husband and I had already discussed engagement & wedding rings. We both agreed we didn't want a diamond, as we couldn't be sure it was conflict-free without a good deal of detective work. It also just is not my style, quite honestly.
Likewise, when it came time to choose our wedding bands, we knew we wanted to be as "green" as possible in addition to conflict-free. We chose bands from recycled metals - mine is white gold, his is paladium.
The staff at BE helped me throughout the selection process. For instance, being a teacher, specifically, a Special Needs teacher, my husband works with his hands ALL DAY. We knew we needed a durable metal, a comfortable fit, and something that would stand up to the constant hand washing that is part of his job. The staff helped us pick the metal as well as the most appropriate alloy.
They have several styles to choose from and I found the most beautiful milgrain band. I love it.
Our rings arrived early, the engraving was perfect, and we are very happy with our rings.
I just received my wedding ring from Brilliant Earth this week. It's absolutely perfect! Customer service is prompt and incredibly helpful. Any question you might have is answered in full. There was someone to guide and help me every step of the way, be it from engraving the ring, payment options, and advice on ring sizing. I am incredibly satisfied and intend to be a repeat buyer.
I loved working with Brilliant Earth. I purchased both the engagement ring and our wedding bands here. I would highly recommend to anyone looking for beautiful jewelry from a ethical source. Their customer service is very helpful, even when I had to return the engagement ring to get resize (completely free)!!!!
Incredible service. I was nervous about making such a huge purchase on line but I'm glad I did. When making my decision to trust an online dealer you shouldn't trust this review or any other for that matter. Anyone can write it. I came across recondmondations by 60 mins and Martha Stewart in a goggle search. That pretty much sealed the deal for me. I ended up spending less for my conflict free diamond then the vendor that I was going to use... And my fiancé got her conflict free diamond so every one wins. Again, incredible service and extraordinary diamond quality!! I WILL be getting my wedding band from there as well. By the way, I did have the diamond appraised and I did see the serial number and Canadian trademark maple leaf for myself in a microscope. The stone is very legit as well as the company.
My fiance and I ordered our wedding bands online from Brilliant Earth and were very satisified with the customer service and quality of the product we received. They arrived on time on the exact date we had first been quoted and look beautiful. I would recommend Brilliant Earth's online store and would definitely shop here again!
My fiance and I ordered our wedding bands and my engagement ring from Brilliant Earth. The rings are gorgeous and the gem experts are so friendly and helpful. I ordered my fiance's wedding band from Daniella and she was great to work with. Each ring comes with jewelry cleaner and in a beautiful wood box. My engagement ring even appraised for higher the amount we paid when we insured it!
My husband and I were very interested in getting a conflict free diamond and Brilliant Earth offered that. We were very pleased with their labor and environmentally-friendly practices. I loved my engagement ring so much that I got a wedding band to match. My husband knew what type of wedding band he wanted and only found that style at Brilliant Earth. He needed to get his sized and they were very responsive and offered a timely and convenient method for sizing.
I'm completely thrilled with my wedding ring! I tend to be really picky about jewelry and was delighted when I found a design at Brilliant Earth that I loved, that was in my price range, and that contained conflict-free diamonds. (I'd considered going diamond-free because I didn't want to buy a ring from ordinary, less conscious sources.) Ordering such an important ring on the internet made me a bit nervous, but it even arrived a day earlier than originally expected.
We got my engagement ring from Brilliant Earth. I absolutely love it and the Eco-friendly nature of Brilliant Earth diamonds and rings.
I have had nothing but wonderful experiences with this company. My future hubby and I decided to purchase our wedding rings and my engagement ring on-line because he is deployed. Getting to a jewelry store with four walls was not an option. We searched around and stumbled upon these guys. After researching and reading the other shining reviews we decided to go for it. I couldn't be happier with the beautiful setting and shinny sapphire that came to me. I have had nothing but gushing compliments on my ring. I think that what we paid for all three bands was very reasonable especially for the quality that we received. People were even shocked that my engagement ring was as inexpensive as it was.
Even when my wedding band didn't fit just the way that I wanted it to fit they were super understanding and they were wonderful about resizing it. I would recommend this wonderful company to anyone looking to pop the question.
Our matching recycled palladium rings are absolutely beautiful.
My fiance picked out my ring (I told him I would love whatever he chose), but really, he picked out the most beautiful ring, and did a better job than I ever could have! The hand engraving is spectacular, unique, and sparkles so much that someone commented on how nice my "pave diamonds" looked. HAHA!
My diamond is certified conflict free, with watershed restoration protection associated with the mining, and the workers are paid a decent wage. I am proud that we put our money where our mouths are (and we're not rich by any means!). But if you care about the planet, buying responsibly really...
I work in Africa and have seen some of the diamond mines in person - and I wasn't going to support that sort of business with my (or my boyfriend's) bank account. After a lot of internet searching I settled on Brilliant Earth. I ordered two rings: a custom engagement ring and a wedding band. Creating my custom ring was sometimes frustrating (mostly because I didn't really know what I wanted when we started). It was also difficult because I wanted a yellow diamond (lab grown) and we had to get this from another business. Despite these challenges my experience was great. Jessica was wonderful and we went back and forth for about 5 weeks (and 4 CAD drawings) before they began production.Jessica would call me throughout the process to update me about the design and any changes I wanted to make. It was clear that she loves her job and the jewelry that she sells. She is enthusiastic about the product it and spent a great deal of time explaining the design process to me.
In the end, the ring is beautiful and I love it. I also love my wedding band. The quality is much better than anything I saw in stores (with the exception being Tiffany's- the quality appears about the same to my eyes). While you do pay a bit of a premium to buy something that is ethical I think it was well worth it. I highly recommend BE to anyone looking for wedding rings.
Finding an ethical jeweler was something that was very important to my husband and me. As soon as I found out about Brilliant Earth, I knew I had to have my engagement ring from them. I love their values and ethical stance on diamonds and other precious gemstones. I also love the fact that they have such a wide selection of sapphire engagement rings, as this is my husband's birth stone and a very meaningful symbol to me. I could not designed a more perfect, elegant, and beautiful engagement ring if I tried. I couldn't be happier with the ring, and from what my husband tells me, ordering from Brilliant Earth was very easy, even though it was all done online. We also ordered our wedding bands from here, and it was an equally easy process. Thanks, Brilliant Earth for our beautiful and unique jewelry!
Best for conflict free diamonds, which I insisted upon. My sapphire/ conflict free diamond wedding band is beautiful!
it seems i'm one of the only people who did not purchase wedding/engagement ring - instead i bought myself diamond earrings a little over a year ago (and never posted a review). but now i'm realizing that i've been wearing these things every day for the last year, so i'm ready to post my very positive review!
i never went to a showroom, everything was done online - i picked out exactly what i wanted and it arrived exactly as promised. i adore these earrings. my best friend even wore them as her "something borrowed" in her own wedding. i feel good about wearing them, knowing that they were ethically mined.
i definitely plan to use brilliant earth again as the years go by and i continue to collect more bling:) these earrings are my absolute favorite piece of jewelry i own.
I love my engagement ring and wedding ring set from Brilliant Earth! I have the antique scroll design with a square cut diamond. It is JUST what I wanted and the ethical background of the ring makes it so much better! I love how the ring is modern yet looks vintage...just my style and so comfortable.
The staff at Brilliant Earth are so nice and we got my rings very quickly.
My wife and I have loved all of our purchases from Brilliant Earth. All interactions with Brilliant Earth have been professional and quick and have eased any concerns I may have had. I purchased the engagement ring as well as our wedding bands from Brilliant Earth and everyone has loved the look and quality of their products. my wife and I would certainly recommend Brilliant Earth for any jewelry needs
Could not love this company more. Not only do I feel comforted by their mission statement, but on all three purchases I've been involved with, I've been so impressed with their customer service. Brilliant Earth cares about their craftmanship and the happiness of their customers above all else. We needed our wedding bands very quickly, and our rep helped us get financing & then expedited the process (for a reasonable fee) to get them to us with time to spare--all while her office was in the middle of a move to another building! For gorgeous jewelry with peace of mind, we will always choose Brilliant Earth.
My husband purchased my engagement ring from Brilliant Earth and I returned the favor by buying his wedding band from this awesome company as well. His 4.0 mm 18K white-gold comfort fit wedding band was beautifully engraved and fit perfectly. A consultant was in contact with me via email during the production process and the ring arrived precisely when they promised it to me with free overnight shipping. We intend to purchase an engraved anniversary band for me from Brilliant Earth in five years or so because of our excellent experience with them. Their products are beautiful and their ethics are unparalleled.
I love Brilliant Earth! They provide beautiful jewelry that I can feel good about owning. When I needed a custom alteration to my ring, they were incredibly helpful and kind. They got my ring back to me very quickly and delivered just what I had requested.
Very flexible! We purchased all three rings. Great customer service!
Sort of scary to do business with an online business but once you start your transaction you realize you are working with a smallish business rather the internet void. Or at least that's the level of service you get! We got amazing customer service, got exactly what we wanted, and my diamond is of *incredible* quality. When I got the ring appraised later for insurance, our local jeweler commented on what a nice stone it was. It's beautiful, and eco- and people-friendly!
My fiance and I found Brilliant Earth online when we started talking about getting engaged. He wanted to know what kind of ring I wanted and knew that I wanted an ethical ring or an antique ring. Brilliant Earth has a amazing selection of antique rings and options to make a ring.
We found an antique ring that we really liked, but it had already been sold. Without me knowing and with the help of the staff (Ryan), my fiance had the antique ring remade through their custom ring process. Ryan did an amazing job keeping the secret and making sure the ring was on time for a big surprise at Thanksgiving.
The ring is gorgeous and came in a beautiful box with its certifications. I recommend Brilliant Earth to anyone looking for an amazing ring that does not sacrifice design and style as an ethical option.
My Husband had my engagement ring custom made through Brilliant Earth, and everything went great. He was a little worried about ordering it through the internet, but it worked out. The ring is absolutely beautiful and exactly what I wanted. I also love that they use ethically sourced stones and recycled metals.
My wedding band and engagement ring both came from Brilliant Earth - not only beautiful, but an ethical choice for incredible jewelry!
I can't say one bad thing about this place! Ryan is who I have been talking to for a year and half now. My engagement ring came from here and now our wedding bands too! We love the service we've gotten. They have been nothing but nice and accommodating! Ryan is very knowledgable and makes sure that every question we have is answered! I recently purchased our wedding bands and unfortunately have to send back mine for a resize(not their fault) but he has been more than willing and able to help me out with it! It's been a lot easier so far than I thought it would be!
I love BE and would be more than happy to be a repeat customer and recommend them to my friends and family!! I get TONS of compliments on my ring from friends, family, acquaintances, and even my patients! I am more than sure we went with the right place to get our rings! :)
Brilliant Earth helped my husband create an amazing engagement ring that is unique, beautiful, and most of all ethically sourced and environmentally friendly. No one can believe that I didn't help to pick it out! The matching wedding band is also beautiful, as is his band. The quality of all jewelry we've purchased (including wedding rings, earrings, necklaces for bridesmaids and Christmas gifts) has all been wonderful, and the showroom is beautiful too. I did not initially want a diamond due to the political and human rights atrocities that happen at most mines, or precious metals that whose mining destroys the environment. But with BE's ethical Canadian sourcing, I am able to support a great company and enjoy their beautiful products. Their contribution of 5% of profits to those affected by mining in Africa is another huge reason to choose BE.
I love my rings! I knew I wanted a conflict-free diamond and was pleased to see that Brilliant Earth not only used Canadian diamonds but recycled metal, too. When my now husband ordered my set, he was impressed with how friendly the staff was. He placed the order online, but they still called him and took the time to not only ask questions about the rings but also about our engagement and whether the rings were coming as a surprise. (He was very impressed with this, especially after visiting a few ring stores in town and feeling like he was being looked down on by employees when they found out I didn't want a huge diamond.) They also included a personal, hand-written note with my rings and called afterward to follow up and make sure we liked them. My rings are beautiful, unique and well made, and their customer service made a very good impression.
I got my engagement ring and matching wedding band from brilliant earth. They are beautiful pieces and very high quality. I've had the engagement ring for 9months now and it looks as good as new, no loose stones or anything. I just got my wedding band and they go very well together. Great customer service, very fast delivery, no hassles. 5 stars!
So happy to find a quality, conflict free ring. They were easy to work with and prompt.
When my husband proposed he knew it was important to me to have conflict free stones and that I love sapphires. Enter Brilliant Earth. He purchased the antique scroll sapphire engagement ring from them which I absolutely adore and get compliments on all the time. So when it came time to pick out my wedding band I was happy to see they had a matching band. However, the band did not have sapphires in it, only diamonds. So I contacted them about doing a custom ring with rotating diamonds and sapphires which they were happy to accommodate at no extra cost. There was a problem with the first guy I was working with because I originally wanted the ring contoured and he didn't tell me there would be an extra cost for that until I had already shipped my ring to them. But Christina took over my account when I was dissatisfied and made everything okay. She discussed it with me and I decided not to do the contour. She took pictures of everything, kept me in the loop and made sure my rings got back to me in tip top shape. I'm beyond happy with my wedding band and I feel good knowing that all the stones are conflict-free.
My wedding band is beautiful and just as I wanted it. Conflict-free diamonds and metal!
We got both the engagement ring and wedding bands from Brilliant Earth. This was a conscious choice because of their commitment to the environment and social issues regarding diamonds. However, the quality and value we got were amazing as well. My husband really liked the up to date inventory they have on loose diamonds.
We were lucky enough to be in San Francisco visiting and stopped by their studio to pick out bands together. While this isn't necessary because the website gives very accurate pictures and descriptions, the staff there was super nice and patient.
My fiance ordered my engagement ring from Brilliant Earth. I must admit that I was a bit concerned about him ordering a ring from a website without seeing it in person. When he received the email saying that it had shipped out and was expected to be delivered the next morning by 10:30 we were ecstatic. The suspense was killing me as we were sitting in the living room waiting for FedEx. Finally the FedEx guy arrived with the package, I ran to the door and signed for the package. Nicholas opened it and got down on his knee and asked me to marry him. I said yes of course. The ring was absolutely perfect. I was surprised that it was so beautiful, was much better than I had expected, I love it. Inside the package there was also a handwritten card from someone at Brilliant Earth. I thought that personal touch was wonderful for a company to include. The ring came in a wooden box which I thought was also a nice touch. In the future I am sure we will be doing business with Brilliant Earth. I would definitely recommend them to anyone that is looking for engagement rings or wedding bands. They not only create spectacular jewelry, they create memories that will last a lifetime. Thank you Brilliant Earth!!
-Miranda Naylor, Syracuse, NY
We got my wedding band from BE. I love love love BE! Their designs are beautiful but, most of all, I chose to pay a slight premium for my ring because of their ethical and eco-friendly philosophy. They use recycled precious metals and ethically-sourced diamonds. Plus, they have great diamond-alternatives like blue and pink sapphires. The packaging is awesome (a wooden ring box). Their showroom in SF isn't very swanky...but since they're mostly based on the net, I could see why they wouldn't worry too much about the space. I'm glad it didn't deter me from buying from them (I'm a little of a control freak so I needed to see the ring in person.) I would highly encourage couples to look into getting their rings at BE (or other shops with a similar philosophy.) Pretty bling doesn't have to be bloody.
My husband purchased my engagement ring from Brilliant Earth in November 2009. We were at their showroom in San Francisco during that same time and Danielle was an absolute pleasure to work with! She was so patient with us and I found my dream ring which my husband presented to me in December. The whole ordering process was a snap according to my husband and I would wholeheartedly recommend them to anyone! I still get compliments on my e-ring, almost two years later.
I have been nothing but impressed by the quality and the service Brilliant Earth provides. The diamond engagement ring I purchased was my first real jewelry purchase and I was a little hesitant to purchase online. I had my girlfriend's possible ring size but no clue as to which size would be best or how easy/difficult it is to resize a ring. I did an online chat with Danielle and she gave me all the information I needed to make an informed decision. She eased my mind about the ring size and let me know I could always have it resized if needed. The fact that the diamond was conflict free, the packaging environmentally responsible and the price was right sealed the deal. So I purchased the ring and when I received it I was blown away by how beautiful and...well....brilliant it looked.
I proposed, she said yes, but the ring was a little too big. We happened to be in Northern CA, when I gave my gf the ring and so I called Danielle. We were only going to be in San Fran for one day and she fit us in. We left the ring to be resized, and ordered an engagement band for me at the same time. The catch was my girlfriend was going to be seeing her family in the next week, and wanted to be able to show them the ring. Danielle was awesome. She was able to make sure that my gf received the resized ring while visiting her family just a few days later. Unfortunately, my gf's fingers must have been swollen when we decided on what size to resize down to and now that her fingers were no longer swollen the ring was still too big. I contacted Danielle and she worked with us again to have the ring resized and the turn around was extremely fast. We got the resized ring yesterday and it now fits perfectly and looks as amazing as ever.
The product that Brilliant Earth sells is phenomenal, but I think what really sets them apart from the rest of the field is the customer service they provide. Danielle and Jessica went out of their way to make sure that we were 100% satisfied with what we purchased. We were never made to feel like we were being ridiculous about the fit of the ring. We will definitely be purchasing our wedding bands from Danielle and I plan to make Brilliant Earth my first stop for any other fine jewelery I may need to purchase in the future. So thank you to Danielle for making my first online jewelery purchase such a smooth and enjoyable process.
I was nervous about ordering my engagement ring online. But could not have been more pleased with the final product. Its gorgeous. I wanted a conflict free diamond, and I knew exactly the setting I wanted. They had both! There was an issue with my husbands credit card, and it took them almost a week to contact us and get the correct address (we ordered over the phone and a name or number mustve been misheard). Other than that, wonderful customer service, and helpfulness choosing our ring and feeling confident with the purchase. Will definitely use them again!
BUYER BEWARE: Do not put your ring setting in the hands of Brilliant Earth - as you will see from my review (among others on yelp) they have an awful track record when it comes to quality of their rings along with the customer service in dealing with these issues
Starting from the beginning: started shopping with my then fiance for rings - stumbled upon Brilliant Earth as I wanted a sapphire and they had a good selection, Gloria was great in helping me pick the setting I liked and catering to all my needs. About a week after having the ring, I realized the sapphire was loose (could tap and hear it moving but not serious enough to com off) - I put off taking it in until we went shopping for our wedding bands a few months later. They took it, tightened the prongs and apparently replaced one of the diamonds in the band for it had turned yellow (never got any clarification on why this happened at the time) and returned it to me at no cost.
Unfortunately, a few days later the sapphire was again loose in the same way (frustrated at this point that the problem wasn't fixed but in the middle of wedding planning and I had moved out of SF so I had no time to bring it in again).
Finally a few months after the wedding, one of my little diamonds in my wedding band fell out/disappeared, and again one of my little stones in my ring had yellowed. I decided to bring everything in to take care of at once. I was directed to Bridgette instead of Gloria and this is where things turn ugly.
I asked Bridgette if there was going to be any cost in these fixes since I assumed them to be ring issues and not something I had done (considering 2 of the 3 problems had occurred before), also noting my concern that I only had the wedding band for 3 months and stones were already falling off. She couldn't give me a straight answer in person and kept saying the charges would be "fair" - whatever that means. She called me the next day to say she had the jeweler look at my rings and assessed what had caused the problems. Big Surprise: nothing was their fault in the ring design and it was all blamed on me. Apparently my band rubbing against my engagement ring had caused the diamond to pop off - really? after 3 months of wearing the two together - that's great craftmanship. The yellowing diamond was "due to me washing it with some type of Clorox cleaner and it getting underneath the diamond" (I work for Clorox - interesting how they jumped to that conclusion) - I told her that the only product I used to clean my rings was the "Brilliant Earth" cleaner so if you're suggesting that is creating an issue please tell me to stop using that - Bridgette dodged herself out of those questions. And then the reason my sapphire was loose was wear and tear - no concerns about the fact that it's been like that from day one pretty much and no willingness to assess the fact that the prongs were not designed to hold my ring. BUYER BEWARE: Do not put your ring setting in the hands of Brilliant Earth - as you will see from my review (among others on yelp) they have an awful track record when it comes to quality of their rings along with the customer service in dealing with these issues
Starting from the beginning: started shopping with my then fiance for rings - stumbled opon Brilliant Earth as I wanted a sapphire and they had a good selection, Gloria was great in helping me pick the setting I liked. About a week after having the ring, I realized the sapphire was loose (could tap and hear it moving but not serious enough to com off) - I put off taking it in until we went shopping for our wedding bands. They took it, tightened the prongs and apparently replaced one of the diamonds in the band for it had turned yellpw (never got any clarification on why this happened) and returned it to me no cost. At this point I was happy with the customer service. Unfortunately, a few days later the sapphire was again loose in the same way (frustrated at this point that the problem wasn't fixed but in the middle of wedding planning and I had moved out of SF so I had no time to bring it in again until after the wedding).
A few months after my wedding, one of my litlle diamonds in my wedding band disappeared, and again one of my little stones in my ring had yellowed. I decided to bring everything in to take care of at once. I was directed to Bridgette instead of Gloria and this is where things turn ugly.
I asked Bridgette if there was going to be any cost in these fixes since I assumed them to be ring issues and not something I had done (considering 2 of the 3 problems had occurred before), also noting my concern that I only had the ring for less than half a year and stones were already falling off. She couldn't give me a straight answer in person but called me the next day to say she had the jeweler look at my rings and assessed what had caused the problems. Big Surprise: nothing was their fault in the ring design and it was all blamed on me. Apparently my band rubbing against my engagement ring had caused the diamond to pop off - really? after 3 months of wearing the two together - that's great craftmanship. The yellowing diamond was due to some type of household cleaning solution getting underneath the diamond (I work for a household cleaning consumer company - interesting how they jumped to that conclusion) - I told her that the only product I used to clean my rings was the "Brilliant Earth" cleaner so if you're suggesting that is creating an issue please tell me to stop using that - Bridgette dodged herself out of those questions. And then the reason my sapphire was loose was wear and tear - no concerns about the fact that it's been like that from day one pretty much and no willingness to assess the fact that the prongs were not designed to hold my ring. Bridgette didn't do or say anything to ease my concerns (like you are taught to do in a customer service setting) - she basically acted like me being charged for anything was out of her hands and that the "ring tells a story".
They want to charge me to fix all these issues now which I refuse to do. I'm really regretting having them do my settings and am planning on taking both of my rings to another jeweler to be assessed although like the others on here I think I know what the answer is going to be (they are designed and crafted poorly). So there goes more money down the drain to fix their errors.
The customer service has been awful since I paid them for my 2 rings - it's literally been night and day (they got their $ and now don't care to keep me happy). I'm sure these issues are going to keep happening, and I'm not going to risk paying them more money when they don't know how to fix the rings and will keep blaming the issues on me.
Yes, they have pretty rings, yes the staff is great in helping you design what you want, but at the end of the day - the quality of the rings is awful and you should spend your money elsewhere. They are nice to you until they get your $ and could care less afterwards. Go somewhere else - you know those other jewelers that do cleanings for free, yearly maintenance, fixes, etc without trying to nickel and dime you. I have 5-6 friends who have gotten rings in the bay area over the past year and none of them are having any issues with customer service or their ring quality - if you want a reco for these places let me know and I will be happy to pass along their information.
I gave Brilliant Earth the opportunity to fix these issues at no charge to make things right with me but they refuse. I advise anyone to avoid this place at all costs.
Check out yelp for other similar reviews as well as another woman on this site - this is not the first time this has happened.
Brilliant Earth made our dreams come true! My fiance and I really wanted to find diamonds and gold that we knew were conflict-free and ethically sourced. After getting a general idea from my darling as to what she would like her ring to be like I found and contacted Brilliant Earth. Our rep was amazing from day one. She took my ideas for a custom design ring and helped bring it all together. We had a few bumps along the way but nothing that was not resolved quickly. In fact I realized during our little problems how grateful I was to be working on this with BE. Their customer service is wonderful. The custom ring I purchased left my fiance speechless, well, she was stunned! The rings are beautiful! If you are looking for a special place to make your special ring for your special person Brilliant Earth is a great choice! I will be using them again someday.
My husband and I ordered our wedding rings and my engagement ring from Brilliant Earth, and we were very happy with the result. Brilliant Earth is probably best known for being one of the best places to shop online for jewelry that is environmentally friendly. (For example, my diamond is certified as being collected from a mine in Canada.) However, one of the things that most drew me to this company was the wide variety of unique and beautiful engagement ring designs, and their ability to do custom creations.
I ended up designing my own engagement ring (with Brilliant Earth’s help) based on the ring my fiancé’s mother had lent him to use for the proposal. I sent them pictures of his mom’s ring and described over the phone the small changes I imagined would help make it my own. They provided me with a sketch that we discussed, and then they created the wax model, and finally, the ring itself. I thought the process went very smoothly, and even though I had started the process fairly late, they were very aware of the need to get it before the wedding, and were very accommodating.
I had nothing but a pleasant experience. Ryan was extremely helpful, always quick to respond and always on top of things. I purchased a custom ring and they worked very diligently with me to get exactly what I wanted. It was perfect
When I first got the ring I was in "wow" mode for hours. I couldn't help but to open the neat wooden box and look at the ring within. It was unlike any ring I had ever seen before, which is one of the reasons it was so perfect to me.
I would highly recommend Brilliant Earth to anyone looking to purchase a custom engagement ring. That's the route I took and I absolutely loved my...
I found Brilliant Earth after searching for a reputable conflict-free source for an engagement ring. While I was initially nervous about making such a large purchase online, I have been thrilled with the service I have received every step of the way. And the finished product has me and my fiance thrilled with its quality and beauty. An appraiser here in Dallas has vouched for the quality of the ring, appraising it over the price that I paid for it.
I am thrilled with my experience with Brilliant Earth and strongly recommend it to all who are considering a unique, conflict-free approach to jewelry.
Ryan Stauffer at Brilliant Earth designed my engagement ring and I could not be happier, not only with the finished product, but also with the process it took to get from vision to ring. I do not live in San Francisco and was never able to see Brilliant Earth's work in person, so I was somewhat wary of having such an important piece of jewelry designed from a remote location. However, all of my anxieties were quickly put to rest as it became clear that Brilliant Earth strives to provide excellent customer service and to maintain open communication lines with their customers--my queries, feedback and check-ins were always warmly received and I always received prompt replies. I've already gotten so many comments on how gorgeous and unique my ring is. Brilliant Earth makes the process of finding an ethically sourced diamond and getting it into a beautiful setting so simple for the customer. I cannot recommend them highly enough and will go to Brilliant Earth first for my next jewelry purchase.
gorgeous, custom-made ring.
be careful to check the photos closely to make sure it's exactly what you wanted, before they ship it to you.
Brilliant Earth was with me through the entire process of selecting the ring. There staff was very helpful and knowledgeable. They ensured my ring made it by Christmas so that my secret plans for a purposal went off without a hitch! Brilliant Earth has my vote for one of, if not the best, jewelry stores around!
I love Brilliant Earth! My husband and I have been loyal to Brilliant Earth since I discovered the website when looking for engagement and wedding rings. We received an amazing set of rings, and were also treated with incredibly personalized service. Not only are their jewelry designs incredibly beautiful but they are truly a socially and environmentally responsible company.
I picked out my engagement ring and then we worked pretty closely with our sales person Beth. She was really proactive about suggesting a matching band, which actually looked amazing with the engagement ring even though it wasn't what I thought I wanted. We had to work with her remotely so she sent us lots of digital images to help us understand what our engagement ring would look like with multiple different wedding band options. When we the box arrived with the rings, I was absolutely thrilled with the quality. My rings looked incredible together, however wearing two rings instead one made them both feel really tight on my finger. I was concerned because my wedding band was "eternity style" and I feared that it couldn't be resized. I worried that I wouldn't be able to wear both rings together!! BE was so great about it. I called their service line in a panic right after I opened the box, and they immediately had me send back my ring to be completely remade in a slightly larger size. Thank you BE! Even years later, the rings have worn perfectly together and still sparkle like new.
My husband just surprised me with a beautiful pair sapphire earrings for our two year anniversary and I love them! I can't wait to collect more BE...
I had a WONDERFUL experience with Brilliant Earth. Our rep was incredibly knowledgeable and patient as I went through several rounds of vists until my girlfriend and I settled on the perfect ring. I was incredibly impressed by his professionalism and the Brilliant Earth experience in general -- I would recommend Brilliant Earth in a second to anyone looking to buy an engagement/wedding ring.
My husband worked with Brilliant Earth at first to order my engagement ring, and then I worked with them to order my wedding band. Any time I had a question, I received excellent customer service on the phone on through email. And I LOVE my rings - I got a sapphire engagement ring and antique scroll wedding band, and they are so unique and beautiful. And the bonus is that all of the stones are mined ethically!
I'm really mixed on Brilliant Earth. We had such a meh experience. Getting a fair trade diamond was so important to us and we really only found Brilliant Earth to be affordable. However, the first diamond we were sent looked like a piece of plastic. It definitely felt like they were trying to get away with giving us a cheap diamond since we weren't seeing it first. I was really apprehensive about the whole buying a diamond over the internet thing but for the one *my husband wanted me to have* there was no way we could buy it through a traditional retail jeweler. We did months and months of research on the cut of diamonds and how to go about buying them based on specs. The result was that we absolutely love the second diamond we specifically picked out through Brilliant Earth and they were awesome with the return policy when we shipped the diamond back. We spent a considerable amount on the diamond (one of the largest they sell) but they still were amazing and paid for the return shipping back. We love my diamond!
I love my engagement ring! I found out about Brilliant Earth from looking online and loved that they are conflict-free and used recycled materials. I wanted to go in person, so I went to the actual showroom in San Francisco twice, once alone and once with my husband-to-be. It was fun for me because I am originally from there. In San Francisco I got to try on rings in my own private showing room! My husband-to-be went with me the second time and helped pick out the ring and center diamond.
I was able to pick out two ring designs that I liked and they made me a customized ring (it was a combination of the Classic Pave Trellis ring in Platinum with the milgrain detail from another). I loved that I could customize the ring to make it more "me" and special. We also enjoyed picking out the center diamond separately. So when my husband-to-be gave it to me, it was a surprise to see the complete design. The center diamond and side diamonds were matched really well!
The ring did cost a lot more than other places, but it was totally worth it. We did not get the wedding band there because it was not in our budget, but I found a matching diamond-milgrain band in white gold at Costo. Then I got them both covered in radium at a local jeweler so the metal colors would match. If we could have afforded it, I would have gotten the band at Brilliant Earth too. Happy...
Ordered two sapphire rings to surround my wedding band. The rings arrived on promised date in a beautiful presentation. The rings are really lovely and the price is very good - espeically for conflict-free stones. A rep called me to make sure I had meant to order two of the same ring which was a nice touch. I called to check on status of ring and needed to leave a message (I'm east, they're west). Someone called me back later in the day to confirm the shipment. Then I got a personalized email with the FedEx tracking number. Shipping did seem a little slow (almost two weeks) but the rings are worth the wait. So nice to have real human beings and real customer service.
We purchased an engagement ring and two wedding bands through Brilliant Earth and had a great experience during the whole process. All three rings were exactly how we imagined them and they are absolutely beautiful. They are of extremely high quality and very fairly priced for the end product. The staff was extremely friendly and willing to answer all of our questions including sending extra photos that are not on the website. We felt 100% comfortable and confident in our orders and even more so once we received the rings. They were all received before the projected delivery date.
We had a horrendous experience trying to talk to local jewelers about ethically sourced diamonds. None of them could legitimately show us that their diamonds were conflict free, nor did they seem to care too much about looking into the matter.
We will continue to support this company in the future...the combination of ethical jewelry and outstanding customer service is unmatched in the industry.
Was not happy with craftmanship:(
Ended up buying a simulated diamond from Agape Diamonds
Nice designs and all recycled metal and ethically sourced jewels.
The staff were very helpful in answering questions and even sent me a photo of a man's ring on a woman's finger so I could see if it was a reasonable choice or not.
You must have them resize your ring if you want the warranty to remain in place. The resizing is free and they did a great job with it, just took a little longer because of mailing it back and forth. Go to a local store and have them size your finger first, then this won't be an issue.
I chose to purchase my husband's wedding ring from Brilliant Earth due to my husband's positive experience with buying my wedding band and ring prior. From the beginning, I was provided with nothing but the utmost of professionalism and support. Any questions I had were answered promptly (via phone or e-mail) and I always was provided with a time frame as well as good explanation of expectations (mine as well as Brilliant Earth's) during the ring making process. I had the pleasure of collaborating with Jordan. It was a pleasant experience and even though I was stressed out planning a wedding, the representative assured me everything would be fine and the ring would arrive in plenty of time for the wedding. He was right and I can't put into words the sense of appreciation I have for the Brilliant Earth team. My husband's criteria for his ring: gold (recycled), simple, good quality. I have to say that all three criteria were met and I don't think he has taken the ring off since the wedding in October! I was treated with nothing but patience and kindness and trust me, I asked A LOT of questions. I would (and will) definitely do business with Brilliant Earth in the future!
First and foremost, I appreciate the mission of Brilliant Earth. It does a conscience good to enjoy a gem from the earth which was mined, cut and polished safely. I did not find their conflict-free diamonds to be more costly than other laboratory certified diamonds...Though, for the peace of mind, I would have spent more-just didn't have to!
Next, I live out east but was treated like a next-door neighbor. I feel that I received special attention, was given priority and all-in-all felt like a first-class customer dealing with a first-class business! I went through the whole process of shopping for a ring with a diamond specialist. She made the experience timely, and exciting. I cannot say enough about her expertise, knowledge and patience.
Lastly, I am so impressed with Brilliant Earth's customer service, quality of the product and environmental position, I consider myself a consumer of only their jewelry for life! Thank you, Brilliant...
I have been blown away by the quality and service at Brilliant Earth. I first bought an engagement ring 2 years ago after an exhaustive search for the right diamond at the right price. I bought a simple solitaire as a temporary setting knowing that my girlfriend would want to choose her own setting style. The diamond was a beautiful 2ct cushion shape and the B.E. salesperson even talked me down from a more expensive option that wasn't getting us anything extra for the money. Exchanging the temporary setting was refreshingly painless. My fiance then chose the Platinum Victorian halo setting which I must admit was a beautiful complement to the diamond.
Fast forward 18 months and it was time to buy wedding bands. My fiance wanted to get a wedding band that would be nice enough to stand on its own if she decided not to wear her engagement ring for any given occasion. We ended up doing a custom band with pave diamonds which matched her engagement ring perfectly. I had a harder time making a decision for my wedding band. I wanted to do a 5mm version of the platinum matte beveled edge wedding band with grooves (the standard is 6mm) and this change was very easy to do. When we got the rings, I noticed that mine was a little too big - I think the local jewelry store where I was measured made a mistake. Once again, resizing the ring with B.E. was painless.
Now after the dust has finally settled on all of the wedding madness, I can look back and say that our Brilliant Earth experience was far and away the best service we received from any vendor for our wedding. I am a stickler for details and they got everything right from the details of the jewelry to the exceptional service, and even the beautiful sustainable packaging. I am rarely inspired to write a positive review (and must admit, a bit quicker to write a negative one when dissatisfied) but this company is worth it. Shop here and you won't...
I love the wedding band my fiance and I purchased from Brilliant Earth. I found a picture of the ring online and called to order it. Crista, from Customer Service, was absolutely phenomenal. She was sweet, helpful and followed up over e-mail to make sure we were happy with the ring. I love the ring. It's simple, but unique and suits me perfectly. I'm so excited to wear it for the rest of my life. The ethical practices make me feel even better about this already wonderful choice.
Brilliant Earth helped us design and choose both our engagement ring and wedding bands, and we couldn't be happier! We did not want to contribute to an unethical diamond industry and were conflicted about the idea of even having traditional rings...until my husband discovered Brilliant Earth. From the moment they let him bring his bike inside and offered him organic chocolate, he was hooked! Our rings are recycled platinum and the diamond is from Canada, which came with a certificate that outlined the workers benefits and pay! And, they donate some of the proceeds to African mining villages!
i bought my engagement ring through brilliant earth. even though i was not able to visit them in person, i had no problems. the website is very informative. in general, brilliant earth was very responsive and provided high quality service. we were able to get the ring re-sized without any problems. i was glad to be able to get a canadian diamond. the ring was beautiful... and she said yes!
I was nervous to be ordering a REALLY important purchase over the Internet, yet my fears were shown to be unfounded as the rings arrived on time, a representative called to be sure that they met my expectations, and they looked absolutely impeccable! I really appreciate the responsible nature of the whole service that goes into the manufacture of the ring and even that which goes into the packaging as well! I certainly would recommend this source to any couple that is willing to pay a little more for a ring with a conscience behind it.
I found Brilliant Earth on the internet while doing research for my engagement ring. I was very keen on purchasing from them because I wanted to be sure we weren't purchasing a blood diamond. I had been very conflicted as to whether to get a diamond ring at all for this reason, for I had heard in news reports from various sources that even if diamonds are certified conflict-free, that there are smuggling practices that mask the diamonds' true origins that cannot be controlled. Then, the added bonus that Brilliant Earth uses recycled metals seemed too good to be true!
I called Customer service and talked with Danielle, who not only explained what to look for in assessing diamond quality (specific to the shape of diamond, which was a radiant cut for me), but did not put any pressure on us to purchase. She also advised me on fit, that we could special order a between size, that turned out to be the right option which now saves us from having to go through re-sizing. She also did not hesitate to recommend certain diamonds in their stock to us, based on qualities that were most important to us (color, shape/size and carat) and what qualities were important in assessing a radiant diamond. It was also clear she was familiar with other diamonds in their stock, for which I asked her opinion.
Finally, at the end of the conversation, she again congratulated us for our engagement (she greeted me with enthusiastic congrats at the beginning), that she was happy to help, and not to hesitate to call her back if we needed any help.
I don't mean to sound so Polyanna, but this is how my experience truly was. Not only was it also an easy experience for my fiancé to then purchase the ring, but it was shipped out true to the schedule she quoted him. We opened the beautiful Rimu wood box, and just stared in stunned silence. It was perfect.
I bought my wedding band, and I absolutely love it! Their customer service is excellent too. Anybody I talked to on the phone, or by email was friendly and helpful. I do recommend Brilliant Earth, and I’ll definitely buy something from them again!
We found Brilliant Earth via Michael Soo of Soo Photography, the photographer who shot the wonderful product images for them. Their website was extremely descriptive, cleared away all our questions on the get go. Initially, our plan is to get our rings with the hearts on fire diamonds but after seeing their diamonds and design, we decided to go for their design right away. The customer service is top notched and they really care, not just about the environment, but us as brides, who are going through a once-in-a-lifetime experience.
The delivered ring was absolutely stunning. Thank you! Thank you!!!
My fiance told me to look around for ring designs that I liked and I fell in love with the Celtic Knot design from Brilliant Earth. After we found out their office is in San Francisco, we scheduled an appointment to see their rings in person. We were helped by Beth and she was very knowledgeable, friendly, but not sales-pushy in any way. I still loved the Celtic Knot when I tried it on and knew it was the one for me. He purchased the Celtic Knot setting with a round solitaire diamond. After the proposal, and a week of wearing it, I found that my ring finger had shrunk a little and we dropped it back off with Brilliant Earth to re-size from 4.5 to 4.25 for free (they will do it within 30 days of purchase).
Even though this is an online jeweler, which I have to say made me a little bit nervous, they were friendly, knowledgeable, and extremely helpful in making our choices. Most importantly, all of their gemstones are certified conflict free and their gold and platinum is socially responsibly mined. Which, to us, was a big selling point. My ring is absolutely beautiful, and I can feel great about wearing it, too.
My fiance and I just bought my engagement ring from Brilliant Earth! I love the ring (the Platinum Eternity Shared Prong Setting), and it was really important for us to get a conflict free diamond. We scheduled an appointment, and were able to see the ring and the diamond in their showroom in San Francisco, which was really helpful. I highly recommend them and am definitely going back for my matching wedding band!
FACES by ELAINE
I. LOVE. MY. RINGS. It was very important to me to have conflict free diamonds with renewed platinum. Enter Brilliant Earth. They were very open to the combination of setting/diamond shape I wanted. Highly recommended if you want luxury with a conscience.