By Divine Dezign

H ere is a list of our most commonly asked questions. Use this information to help you decide if our
merchandise is right for you. The following information applies to manufactured custom gowns. Details for
specially made gowns by the owner will be determined upon the first appointment.

Hopefully all of your questions will be answered. If not please send email in the Contact Us section of this
website.

Is online ordering the only way to place an order?
You can order via phone, mail or by fax. (Check our website for further details)

What is the absolute quickest you could ship me a dress?
We offer rush service with an 8-10 week delivery time. We can also offer an emergency service on occasion
for a 6-8 week delivery. This service is only available for certain situations and you must speak with the
manager to set it up. Please email: bydivinedezign@msn.com


If have a question about a specific product. Who do I talk to?
You need to speak to the product specialist. Please send your question or request to by sending a message
through the contact us portion of this website, or call the number listed above.

Do you offer any special discounts for large wedding parties?
Yes. This can be determined at the first appointment. Large parties are considered over 5 bridesmaids.
Please email by using the contact us section of this website.

How do I pick the correct size?
First of all, make sure you order based on the size chart and not your regular size. Our women’s dresses tend
to run small and the children’s dresses run large. We recommend that you have yourself measured by a
professional. Then look at our size chart and pick your size by choosing the largest size your bust or waist
measurement fits into. Hips are rarely an issue but if your hips are a lot larger than the measurement you
need for your bust and/or waist, then choose based on your hip size. For example. According to your
measurements, you are a size 10 on the bust, a 12 in the waist and a 10 in the hips, then you would order
the 12. A second example, if you are a 10 in the bust, a 6 in the waist and an 8 in the hips, then you would
order the size 10. Third example for a large hip measurement, if you are a 12 bust and a 10 waist but a 16
hip, then you would order the 16 because your hips are a lot larger than the measurements of the size 12 that
you could buy based only on your bust and waist measurement. If your hip measurement is just a few inches
larger than the size chart, then it is still safe to buy the size to accommodate your bust and waist.


What does it mean by "Custom Made Dresses?"
This is a great question that a lot of people do not ask, but really do need to know. All of our dresses are
custom made. All are made as they are ordered by our customers with the small exception of our in stock
dress page and our clearance pages. We do not keep stock on hand. All dresses have to be made when they
are ordered so we call them custom made. Custom made dresses are not returnable. It doesn’t matter if you
choose a standard size or have it made to your measurements. It will take the same amount of time to make
and ship.

I do not fit into your standard sizes. Can I still order a dress?
Yes you can. Since our dresses are custom made, we have a lot of flexibility. If you do not fit into one of out
standard sizes, then you can have the dress custom sized. There is an extra fee for this, but it will save you
from 90% of the alterations you may have needed, had you bought a standard size and had it altered.

How do I order a custom sized dress?
It is really not that difficult and can be done completely online. First, pick the dress size that is closest to your
measurements. Use the size selection guidelines listed above. After you add this to your shopping cart, you
should have an option under your contents of the cart that asks you if you want to "Adjust the
measurements" or "Adjust just the length" of the dress. Just pick which option you need and select your
exact measurements and add it to your cart. That’s it. The dress will be made with the measurements you
need. Please not, "Custom sized" dresses are not returnable.


I am very tall. How do I order extra length?
This is done the exact same way as having a dress custom sized. But this time, choose the option "Adjust
length Only". Then pick the length you need and add it to out cart.
What is your return policy? We are very strict about this, so please read through carefully.

Refunds and Returns
What is your return policy?
We are very strict about this, so please read through carefully.

In order to return an item you must contact us to let us know that you will be returning it. All returns must
have an RA (Return Authorization) number marked on the outside of the package. We will supply you with
the RA number. If you return something without an RA number you will not receive a refund for the
merchandise. Also, if you refuse a shipment you will not receive a credit on your card nor will the item be
shipped back out to you. Keep this in mind when packages are being delivered. We only accept returns in
exchange for store credit only in the case when the error is made from our end. There is a 15% restocking fee
for all returns. This amount will be deducted from your store credit or refund automatically.

If error is made by customer or any changes are made after order is placed, there are absolutely no refunds for
shipping and handling only the cost of the merchandise.

Returns are only accepted for merchandise that is still in new condition and it its original packaging and
must be received by us within 10 days of order receipt. If the item is defective then the defective area or spot
should be marked with masking tape so that we may identify the problem easily.

A refund will only be issued if we cannot replace a defective item before your event date. These are the only
type of refunds we offer due to the nature of our merchandise. All other returns will be for store credit only.

Refunds are processed only twice a month. If you are expecting a refund please ask us when our next
processing date is so you will know when to expect it. Even after a refund is processed it will take up to a
week to show up in your account. Please allow five business days for it to clear.

Clearance merchandise is not returnable. A complete description will be included if an item is not brand new
and in perfect condition. If you do not accept the condition of the item based on the description then do not
purchase the item.

Custom made items are not returnable. The only exception to this rule is if the item is defective. If this occurs
we will replace the item with the exact same item, including size and color. We will not exchange for a
different size or color so make sure you order the right size based on our size chart. If you are in between sizes
then order the larger size. You should expect to make alterations to get a perfect fit as with any formal wear.
Sizes run on the small side for adults and on the large side for kids, so order based on the size chart and not
on your usual size.

Where should return items be shipped?

Please ship to:
By Divine Dezign
P.O. Box 287003
Yorkville Station, New York, NY 10128
Please include copy of original invoice and circle the items returned.