C H Jeweler-Engraver

While C H Jeweler may produce fine products, they are not speedy. I put in an order for two sets of wedding bands at the beginning of June and here I am at the end of August with no rings. I will frequently contact the company and am given the run around or told to wait until the next week for results. My wedding is the second week of October, and frankly I am tired of waiting!!! Also, I have never been given an apology for the late arrival of the jewelry nor was I every told upfront that this would be a three month process. Additionally, I have felt the communication from the company to be lacking as they have never called me, I have always been the one to call them. After a long round of voice mails I did finally receive a long chain of excuses, but never an apology. When we went to pick up the rings, never once was our struggle acknowledged or an apology made. Even after the thousands we paid him, we did not feel that they were of a superior quality, and even felt they looked slightly cheap and gaudy. I was beyond frustrated! If you want custom pieces, shop around and be careful. I have been just as happy with the selection and customer service of retail stores. On top of all of it, it shoudl be noted that we gave him many of our own stones including diamonds from our mothers' original engagement rings as well as smaller engagement rings we bought each other. After we gave him our stones, he promptly exchanged them out and "upgraded" to "better quality" diamonds without once consulting us on the decision to be rid of our mothers' diamonds!!! BEWARE!!!