Caela Scott Bridal & Formalwear

May daughter and I and her groom's mom came into Caela Scott last night and had the most AMAZING experience. Ashley was very knowledgeable about wedding gowns, and took her cues from the bride to be. She made the appointment flow very smoothly, was kind and never pushy. Rachel provided additional information for us, and I had an opportunity to speak with Carrie today after the appointment. I would highly recommend this intimate, clean, upscale looking bridal store to anyone looking for a very unique personal one of a kind experience.

This is the first place I stopped to look for dresses. I absolutely LOVED it. I worked with Kerri all three times I went in and I felt as though I was getting the 'NY Kleinfeld' experience in my home town! The service was amazing they made me feel like the only bride in the world! I was treated like a friend and not a customer!

Their prices are very comparable to other stores I looked at. We will be going back for bridesmaids dress and tuxes for the guys!

I LOVE WORKING WITH THE STAFF AT CAELA SCOTT!
I would HIGHLY RECOMMEND Caela Scott Bridal to any bride!

This was an excellent experience. I was able to try on many dresses. The staff was helpful and personable. They made me feel welcome and most importantly like a bride. They listened and respected my budget. They are evening helping me ship my dress since I live in Texas.

After feeling very discouraged and searching for a dress for over 3 months, I called Caela's as a last minute decision. Not only were they very flexiable allowing me to stop by the store last minute notice, they also took the time to help me find my dream dress. Thank you so much for the great experience at your store! I would definately reccomend this to any bride! Very professional!

Caela Scott is the BEST! Don't waste your time going to any other dress store! I bought my dress here and I couldn't be happier! The staff is amazing and I never felt pressured to purchase a dress here unlike all of the other stores I went to. They have a nice selection of dresses under $1,000 and the floor models were all in pristine condition, I never felt like I was trying on a dress that someone else already tried on. My experience was wonderful and I would definitely recommend Caela Scott!

I had a great experience here!! I love that I could tell them my style and they pulled dresses they think I would like. Also they could get me appointments fast and picked out a great veil and jewelry that went with my dress.

Every is very professional and helpful. Not pushy like most other places.

What a breath of fresh air! After shopping and shopping for "that perfect dress" finding bad service, no service, and disappointing dresses, I happened upon Caela Scott Bridal. The service made me feel like a bride - they were professional yet personal, accommodating yet helpful. I would recommend Caela Scott Bridal to any bride!!!!

Excellent selection of gowns and very helpful owner and staff. Beautiful, organized and clean store. Relaxed and professional atmosphere absolutely stress free experience while selecting my gown.

I have worked with both Ashley and Kiley as my attendants to help me pick out the perfect wedding dress. I have come back multiple times, tried on many dresses and every time was treated with utmost professionalism and kindness. All of the people in the store are responsive, kind and courteous and definitely know their business. Ashley picked a dress for me that ended up being THE dress. They also have fantastic jewelry and accessories. All in all, they have great prices, quality service and very friendly staff - I would definitely recommend Caela Scott Bridal to any bride-to-be.

One word- AMAZING!!!! Never in my life have I had such outstanding customer service!!! I was told about Caela Scott Bridal Shop by my soon to be sister-in-law. When we walked in the door we were aproached very quickly by the owner. She was an amazing woman, she knew her dresses well, she knew what would look best on me and even helped with my tag along ( a 6 month old ). We talked about kids, family and life!! She took the time to really get to know me as an individual and truely made me feel that the day was about me, and anything she could do to help she would. This is not my first marriage and my first shopping expierence was a horrible expierence, so I was hesitant to shop in the first place. But Elain was the best and made my day the BEST ONE EVER!!! Words can not say enough about this expierence, but I encourage others to try her out if you are looking for "YOUR DRESS" she knows just what to do!!! Thanks so much Elain and may God Bless your Bussiness!!!!!

Great service, great prices, friendly staff and most importantly they made you feel very welcome!!

I can concur with Jacqueline about rudeness. I was the mother of the groom I went in to help Jacqueline get final fitting for her dress and something I remain very unhappy was after I paid for the rest of Jacqueline's dress. Jacqueline specifically questioned what would the cost for alterations? One of the Caela staff members looked up what it would cost to add Cinderella sleeves to Jacki's wedding dress and told Jacqueline the dress fit her like a glove and although she couldn't find the exact pricing that she estimated it would cost approximately $60.00. Well neither the groom or bridal family is happy that the alterations turned out to be $250.00 that is almost half the price of the dress. So much for fitting like a glove. I had every intentions of taking Jacqueline dress to our alterations shop our family uses if we felt the quote was to high. With the staff member quoting approximately $60.00 we just chose to leave the dress there since they were taking a sash that came with the dress and just making sleeves with it.


When Jacqueline complained to the alterations lady she allowed her leniency on making payment but said if she didn't come back and pay for the rest of the $150.00 she would just take Jacqueline wedding dress back now how do you justify taking a wedding gown away from the bride after both the shop and alterations overly charged or made a huge mistake by misquoting. My goal was to relieve Jacqueline of further payment on this dress and now 2 days before the wedding they drop a bomb of excessive alterations charges. I find the alterations for Caela Scott seriously dishonest $250.00 is not justifiable and Caela Scott that they continue to think lack of professionalism is acceptable it seems they do nothing to make thing right for the customer they treat rudely and overcharge. We will not be using Caela Scott for future weddings even if our kids have to stand in wedding we will refuse to work with them from here on out. We will travel to Grand Rapids if need be.

Anna Trujillo

I had a great experience at Caela Scott Bridal. I made an appointment after work and had the place all to myself. The owner (Ellen) first found out which dresses I liked to get an idea of my preferences, but also suggested some additional gowns for me to try on based on my figure and what was flattering on me. I ended up with a wedding dress that was not at all what I had in mind going in, but it was just beautiful - not just in a magazine – but on ME. The gowns in this shop were VERY well taken care of, unlike other stores I went to, where the saleswomen practically “man-handled” their dresses, which were often stained or ripped. (very important if you have a short engagement and have to buy “off the rack” like me!) Best of all, the shop was quiet and each bride (and her mom/girls) had her own area to “model” the gowns – plus plenty of mock bouquets, jewelry and veils to try out different looks. These were so pretty, I ended up selecting my actual wedding flowers based on a bouquet in the shop.

I went into Caela Scott Bridal thinking they would take care of everything and make me feel like number 1. Everything went fine when it came to picking out my dress and paying them to order it. After that it was a disaster.

They called and let me know that the dress was ready for pick up at that time i had my fiance come with me to order tuxes for the guys and get measured. Later the guys went in there to get fitted and none of them were on my list they were under a TOTALLY DIFFERENT brides name. Then they billed my credit card without authorization, I left a voicemail saying not to and instead they did. When I called to inquire Elaine was very short and rude with me. NOT HAPPY! And to top it off I had to call her to get the status of my guys' tuxes and Elaine telles me she doesn't need to contact me she will let the guys know.

I am not happy at all with the service I recieved from them, they were rude to me. I will say I LOVE my dress from Mori Lee but with all that hassel I could have gone somewhere else, got the same dress and better service. I will never reccommend them to anyone. My Fiance and I are both not happy with them at all.

Absolutely LOVED Caela Scott! My mom and I were out shopping for her MOB dress, and stumbled upon Caela Scott. The facility was amazing - clean and nicely laid out, the staff was incredibly helpful, they had a great selection, and everything was fairly priced! They are incredibly good at their jobs - in fact, the dress my mom ended up getting is one she originally didn't want to try on, but the consultant said she should try it anyway -- voila! BEAUTIFUL! Hands-down the BEST dress for my mom! That proved they definitely know what they're doing :) Also, I ended up finding my hair piece there (an item I was incredibly stressed out about). Unfortunately I didn't get my bridal gown there (had purchased it before I heard about Caela Scott), but the first thing I said to my mom after leaving was, "I seriously wish I would've gotten my dress there! Loved it!"
Recommend this store to everybody :)

Caela Scott has a beautiful selection of gowns and takes the time to find just the right gown. Elaine goes the extra mile for her customers. It is easy to send referrals and not have to worry about the service they will receive.

All of my brides that have gotten their dress from Caela Scott Bridal have been extremely happy and have loved the great service


Steven &...

As you come into Caela you will be greeted with a huge smile from Elaine the owner. She is full of energy and always ready to help you find what you are looking for even if you don't know. We have worked with Elaine in the bridal industry for several years and it has always a pleasure.
Kathy
Apple Blossom Chapel and Gardens