Cakes by Jan

I'm glad I planned so far in advance because getting a response from these people wasn't easy. After several e-mails and phone calls I felt like we were on the same page. Claiming to have been in the cake business for several years I expected a little more professionalism. When the cake arrived to my condo the cake was being set up and the lady was nervous and kept going on and on about how scary it was to handle a cake, as she's handling my cake. The cake tasted great but I has equipment which turned into a hassle. This was a destination wedding so in order to get my deposit back I was to be contacted the following monday. I was never contacted so I drove to there business, which wasnt at that location anymore. I was ready to leave town but waited an additional day in hopes I would be contacted, nothing. So I left town, a week later I got a call and was promised I would be credited back my deposit, a month later and I still dont have my deposit. I've sent emails and called and I haven't got a response from them.

Let me just say first of all that our cake was beautiful! I picked out a design from their website and it looked great! They worked very well with me and delivered the cake in plenty of time. It was somewhat hard to get hold of them over the phone, but they returned my calls and e-mails in a timely manner. It took me a while to book with them because of a lightening storm. The cake was delicious! I had ordered chocolate and white, but I should have had the bottom layer be white instead of chocolate as many of the guests preferred white. I didn't specify though and we got chocolate for the bottom layer and the top was white or champagne flavor. I'm not sure what it actually was. We went ahead and ate the anniversary layer at the reception because I didn't want to drive 1000 miles with the top layer. I highly recommend Cakes by Jan for any occasion requiring a cake! They did a fabulous job!

Cakes By Jan had done some cakes for my family previous to wedding so when it came time to plan my wedding cake, I knew exactly who to call! Beth came to my house and met with me and my now husband and went over all the details of my cake. All of my calls and emails were returned in a timely matter! They were professional and personable. On the day of my wedding, they delivered my cake early and met with my bridesmaids to arrange the fresh flowers for my cake top. She even went above that and used the extra flowers and arranged them around the cake table and our head table! Our cake was even prettier than the picture I had shown her and just as tasty! I would recommend them for anyone needing a wedding cake or a cake for any other event! Thanks Cakes by Jan!

The cake was gorgeous and incorporated all the details we had asked for, and we came prepared to the meeting. You do have to schedule an appointment with them and they are pretty busy, year round. In this area most businesses are closed on Mondays and they are as well. We brought in ideas and photos of cakes from online and other bakeries and they took the photos and made our masterpiece. We tried warm cake, and all the flavors that sparked our interest and it was a tough decision. It was about double the price of what a place like Publix would charge for the same size cake, but it looked and tasted a lot better. Getting our deposit back for the cake stand (a mirror) was a long process, a few months. We loved the fact that they made all the seashells edible and we had a lot of them on there!

I spent a lot of time on the phone and emailing Cakes by Jan because I wanted to make sure they knew exactly what I wanted. The day of my wedding, they delivered the cakes and left before I could talk to them. The cakes weren't ANYTHING like what I had ordered.

We had an emergency with our original cake order from a different place and a week before our wedding had to find a new place to make the wedding cake. They were able to make the cake that I wanted, one which they had never done or seen before and it looked amazing!

Cakes by Jan was helpful and gave me exactly what I wanted. I came in with a picture I had drawn of what I wanted our cake to look like, and they did a great job. Very tasty!