Chantel's Cakes & Pastries

Very poor service! When the cake was delivered it was damaged!! The owner of the company, Dennis, did not think it was a problem. After reading all the bad reviews, I should have known not to go with this bakery. If you are planning a wedding I would definately NOT use Chantels Bakery!!! A friend told me that Amphora Bakery in Herndon is awesom....I wish now I would have listened.

Please know, Chantel's Cakes and Pastries have been in business for more than 20 years and have developed a sound reputation for their tasteful sweets and their impeccable service. With any business entity, there may be an ocassional time when an issue develops surrounding an order. Many customers are well aware of Chantel's commitment to resolving any issue to the customer's satisfaction. Since we are not congnizant of (all) the facts associated with the last commentor, recognize that Chantel's is a very reputable business worthy of your business and making your tasteful delight a memorable one!

Horrible, no respect, and poor business man; are the words to describe Dennis and Chantels bakery Please don't do business with Dennis of Chantels Bakery. I meet with Dennis on Feb 6, 2011 to do a wedding cake, everything went well until the day the cake was suppose to be delivered on August 6, 2011. Dennis just didn't show up, he calms he forgot, this is your business how do you just forgot to make our wedding cake. The night of our reception I called, and he just rudely said, "Well what do you want me to do", Dennis is rude, and disrespectful, for a man to calm to be in business for over 20 years, he certainly does not act like it. Under no circumstances should this man be trusted with such irreplaceable item, the most important centerpiece, just didn't show up, the memories, the pictures, the 1 year anniversary topping, just gone, because Dennis forgot. Dennis single handing ruin our wedding reception!!!!

We just wanted to say thank you so much for making our wedding day on June 25th, 2011 special. The wedding cake was beautiful. We were apprehensive about having our cake decorated with icing flowers, but they came out Gorgeous. We were very pleased during the cake cutting ceremony. Everyone aboslutely loved the flavor of the cake which was strawberry mousse. It was very moist in every bite, and guests requested additional slices to take home with them. Dennis's professionalism and knowledge of cakes truly shined on our day. Thank you for returning our phone calls and meeting with us whenever we requested. We both will visiut you soon. Chantel's bakery is Hummmm.. Hummm. Good!

Vince & Sonia

The cake provided my Chantel's was delicious. Many of my guests went back for seconds. The cake looked just like the photo we selected.

My family has been getting cakes from this bakery for years, and we all love it. We wanted a very simply decorated cake that would taste delicious, and they were happy to accommodate us. We ordered a tiered white chocolate mousse cake with white chocolate shavings as the only decoration. The cake was perfect for us, and everyone loved it.

Chantel's has been making cakes and cupcakes for us for a few years. They will accommodate almost any request you can possibly think of! We've had birthday cakes, filled cupcakes, and now our wedding cake. It was exactly what we asked for. We also ordered a variety of filled cupcakes for guests to take home with them - what a big hit and a much better value than something useless that has our name and wedding date printed on it!!

Our daughter had decided years ago that Chantel's Cakes and Pastries would make her wedding cake as she had tasted Chantel's delicious cakes throughout her young life as his daughter had been a school friend. I did not realize how good the cakes really were! From the tasting to the final product, everything was done with professionalism and attention to detail. Our daughter's shower cake and wedding cake were absolutely gorgeous and delicious. Many thanks, Dennis, for helping to make our daughter's wedding a day to remember! I would/will recommend you to anyone!

Chantel's Cakes & Pastries is a great place for any cakes & pastries. They did an outstanding job making my cake look just like the one I seen in the magazine. Now with the taste well all I have to say is you don't need to have fondant if you don't want it, Dennis helped me realize that..I'm a butter cream kind of person all the way. My cake was gorgeous and was photographed well with absolutely no fondant now that was worth every penny and speaking about the PENNY it didn't cost an arm and leg. Dennis also told me to save cost have a wedding cake made for about 3/4 of your guest then the rest from a sheet cake. While you are cutting the cake some of your guest are being served the cake it worked out well for me and reduced our cost.

Thank You Dennis
Mike & Triscel (10.10.10)

The cake was wonderful. It was beautiful and tasted great. I changed my mind a few times and Dennis delivered the cake exactly as I wanted it. Just one note on the tasting: There are many flavors to choose from, but unless you tell him ahead of time, he will only have the standard flavors available to taste. I knew we wanted a lemon layer and didn't say anything until we got there. He told me he could make it and I could taste it in 2 hours. So I ran some errands and came back. You can save yourself some time by telling him what you want to taste when you make your appointment.

We found Chantel's to be easy to work with and the taste of the cake was good, but the decoration of the cake for my wedding wasn't up to my standards. The fondant and decor just didn't look professional and the cake slightly leaned (very obvious in pictures). If you want a real designer wedding cake, go elsewhere.

Chantels was great. They were the best value we found and the cake tasted great. We even wound up needing to go smaller and they refunded us some of the money we had already paid with no questions asked. The cake didn't really look the way I expected but I was the only one that would have noticed. If you are looking for a great priced wedding cake Chantels is the way to go.

I had a wedding cake and grooms cake from Chantel's. They both tasted great and were very affordable. I was a little disappointed with the finished product. I chose a style out of their book and requested different colors. The cake looked fine but was not as pretty as the one in the book. The flowers looked like they had been done in a hurry and looked like they had been done at a grocery store. For the grooms cake I had asked to have a couple of things included (such as writing on the top and drum sticks for a drum cake) that were not there. If you don't care much how clean the cake looks and want something simple that tastes good this will definitely work for you if you're on a budget.

Chantel's cakes was referred to me by a friend of mine that uses them all the time. She bought one of their cakes for my bridal party. When I went in for the tasting the cake was delicious. I described to them what I wanted and they made the cake without a picture. It came out beautiful, they even made it yellow to match the wedding. The only thing was that it was a little dry. But they did give us a box so I could keep the top layer of my cake for our one year anniversary.

Dennis works magic! Our wedding was over 2 hours away and we were transporting our 3 tier cake in a van... it made it AND held over night in our caterers fridge. He was great and the cake was delicious! I met Dennis at a local networking event and had read mixed reviews.... trust me, he is the best in town! Thank you so much! We look forward to using you for all of our special occasions.

Both of my husband's daughter have food allergies. Chantel's has become our go-to place for any occassion, including our wedding. Our wedding cake was egg free. It meant a lot to us that his girls wouldn't need a separate dessert as is the situation with birthday parties and most other occassions. Many of the guests commented on how delicious the cake was and wouldn't have guessed there were no eggs. Even my culinary friend was impressed.

There was one occassion we picked up a pre-ordered, egg free cake and it collapsed in the car, but it could have occurred because any number of reasons. I've attempted to make egg free cakes and am greatful we have Chantel's!

To die for cake....the best white chocolate mouse cake EVER. This is a same bakery located in Sterling, VA. We order cakes for all events and our wedding. They are very attentive to detail and easy to work with.

Dennis, the owner of Chantel's Cakes & Pastries, exemplifies quality and customer service - the way it should be! His cakes are not only delicious and expertly designed, but they are also reasonably priced. Dennis made a beautiful wedding cake with matching cupcakes for our wedding in 2009 and more recently, designed our son's Bar Mitzvah cake, which was phenomenal. Both cakes were beautiful and very moist and delicious!!! His cakes were delivered personally and promptly. We highly recommend Chantel's and have complete confidence that his services will match your expectations. We will definitely use Chantel's again in the future for special family occasions. Sincerely, Sarah & Joe

I had asked a number of bakeries for options for my wedding cake as I am allergic to eggs. Some bakeries couldn't offer me anything, many suggested a vegan chocolate cake, which I really had no interest in, and one person told me if I could find my own recipe, she could make it. This was my wedding cake so finding an appropriate recipe was not a venture I wanted to understake. I was referred to Chantel's by my florist and I can't thank her enough for telling me about this bakery.
Dennis was a pleasure to work with. The cake was beautiful and I don't have the words to describe how delicious it was- so light and the perfect degree of sweetness. I had no idea that an egg -free cake could be so good and neither did my guests; if we didn't tell you, you'd never know the eggs weren't there. Some of our friends who do not even typically like desserts had a second piece! I have become a regular customer, as my parents anniversary was a week after our tasting so I got them a cake and my husband's birthday is this coming weekend so I have ordered another cake. We have tried a different flavor each time and have not been disappointed. I have found myself asking, "What else do we need a cake for?" as we work our way down the menu.
I highly recommend Chantel's to anyone, but especially to people who have or love someone who has food allergies.

Dennis was fantastic! It always makes me uncomfortable when someone older than I am calls me "ma'am", but that's just a small reason I am giving 5 stars for professionalism. He does not try to take advantage of you or sell more cake than what you will need. We had a problem with another vendor because we got married on Father's Day, but the cake was delivered absolutely on time. We had a 3-tiered cake and each tier was a different flavor. The guests loved having a choice and of course they were all moist and delicious. The groom's baseball cap cake was a great surprise for my husband and had the logo of his lifelong favorite team scanned onto it.

I ordered an anniversary cake from Chantel's on short notice. They matched the original cake from a picture provided that was 20 years old.

Excellent service, a beautiful cake, and delivered without flaw.

I highly recommend Chantel's!

Erik

I would highly recommend Chantel's to anyone, but especially anyone dealing with food allergies. We needed a dairy-free cake, and we were not disappointed! The cake itself was beautiful and delicious (I don't think anyone knew it was dairy-free!) and the "butter" cream frosting was actually better than any real buttercream I've ever had.

Beyond the actual cake, however, was the incredible service we received. We attended a tasting with my mom and sister, and when they did not have a particular filling for us to try, they offered to make us a 6 inch cake that we could pick up later in the week. They worked with us to make some last minute changes and the cake was delivered early, with no problems.

Buying a wedding cake can be scary because you don't know what exactly you are getting until you see it the day of the wedding. Chantel's did a wonderful job creating the perfect cake for us. We looked through their pictures of past cakes and chose one that we liked the most. We then made a few changes to make it our own. Chantel's not only creates beautiful cakes, but they are SO delicious! (We loved it so much that my family has gone back there to order cakes for graduation parties and anniversary parties!) They have a wide selection of the kinds of cakes, fillings, and icings you can choose from. They are also very affordable and they work with you to give you what you want. I absolutely loved our cake and we got so many compliments on the look AND taste of the cake from our guests!

The cake at this bakery tastes great and is definitely affordable. We visited another bakery first, and they wanted twice the price for a cake that didn�t taste nearly as good. The staff at the bakery were helpful and willing to decorate my cake with the design I had envisioned. The cake was delivered and beautiful on our wedding day. We also ordered a grooms cake in the shape of a beer mug. It was hilarious, and everyone got a good laugh out of it. I would definitely recommend this bakery to others.

If you are looking for all the pomp and circumstance surrounding an expensive cake tasting experience, Chantel's is not your place. But if you are looking for a beautiful cake that tastes GREAT, Chantel's is for you. Not only was our cake beautiful and exactly what we requested, all of our guests commented on how delicious it was and that's rare for a wedding cake! We were very pleased.

We actually wanted pies for our wedding, not a cake, and Chantel's had a ton of pie options and the prices were very reasonable. Everything was delivered on time, the flavors were correct, and the pies were delicious! We had a lot to take home (since we ordered too much), but it was a fun for our friends and family to have more pie! We asked if they could make a pie that wasn't on their list and he said sure, if we brought in a recipe. We decided not to, but I thought it was nice for him to be open to it.

I came in with a picture of what I wanted, he told me he couldn't do it in buttercream only fondant. I didn't want fondant so I continued to look online for the same pattern in buttercream, found what I wanted and called the bakery who advertised it, got some info went back and showed him that it had been down and buttercream. He said he would try for me. Called me the saturday before the wedding asking me to come in and see what he had done. It was perfect and on the wedding day I was so pleased!!!

Chantel's cake taste amazing! The wedding cake and the groom's cake were exactly what I had in mind, I am so pleased with their service. I plan to use them for all my cake needs in the future.

My first impression was really good.. but when the wedding day came both my husband, myself, and our 150 guest were very disappointed.

When it came time for cake cutting there was no where to cut?!... Just into the plastic plates that hold the columns onto the cake. I could hear guests saying is there any pieces with icing! The supports (columns and plates) he used took up all the surface area and only the sides had a very small amount of icing.

YIKES!... I guess this isn't the first time that this has happened. I have read a few other reviews and they all have had similar experiences. I wanted to believe the good reviews because his prices are bottom dollar.

The cake was DRY and it barely had any icing on it... very DISAPPOINTING need to say the least. I expected more for paying $500 for a cake... the quality was just not good.

My husband and I was so disappointed with the taste and quality of the cake that we broke our first tradition and saved ourselves of reliving that and we tossed out the top layer of cake - 'anniversary cake'. We decided to take it up a few notches and we are doing it right and going gourmet for our one year.

Dennis at Chantel's Bakery is great to work with! He has been in the business for many years and has a wonderful reputation for providing a delicious and beautiful cake! I knew from the beginning that I wanted a very simple, but elegant wedding cake. I had asked around and was given many names of bakers to contact. It seemed that the day I placed telephone calls Dennis was the one! He was able to meet with me that very same day. We went in and gave him an idea of what we wanted and we enjoyed a wonderful tasting. We found Dennis to be very reasonable in his pricing as well!

At our second meeting we finalized the details and Dennis knew exactly what we wanted. On the day of our wedding, he personally delivered the cake to our venue and made sure that all was in place. He also provided “egg free” cupcakes as we had a little one who is allergic to eggs. Our cake was absolutely beautiful and was truly delicious! We received many compliments from our guests!

I would highly recommend Dennis and we will use him for family events in the future!

Chantel's (and owner Dennis) was recommended by my flower vendor for my wedding cake. They delivered the WRONG STYLE cake (it looked like it was made at Safeway). They delivered the cake very LATE. And, they delivered the cake very DAMAGED. My coordinator did some emergency construction on the cake so that we could cut it (we had to rearrange our reception schedule so we could cut it right away before it collapsed).

During the tastings, Chantel's was conveniently open late enough for us to come after work, but it took numerous phone calls to get anything set up as they rarely answer the phone and never return phone calls. We were only offered one cake to taste: yellow with white icing. Also, the terms of choosing the style (you can only make changes in-person, not by calling), and we had to come all the way back for a second visit to confirm, we were told there would be no cake if we didn't come back within 30 days of the wedding to confirm (they already had the deposit, the style number and all info necessary at that time).

None of this is really a big deal, EXCEPT that Dennis has been blowing us off since the day, refusing to acknowledge the incident and make it right (we have made no demand, and he has made no offer). The driver told us Dennis would call us about the damage. Dennis not only avoided our calls, never returned calls, but also continuously told my husband he needed to check with the driver on the issue in order to blow us off once again. We wasted months making polite and professional phone calls to a completely unprofessional business.

You might save a few bucks at this bakery, but its not worth it if you're left with a bad taste in your mouth after your wedding day!

{This was the only blemish on the whole day for us, but this issue will never be resolved it seems.}

Our cake was beautiful. We were a little concerned because we had a few cakes made before the wedding and they didn't turn out very good, but our wedding cake turned out exactly how we wanted it.

BRIDES BEWARE!!! Do not use Chantel's Cakes there cakes are horrible!!! Don't let them fool you! It tastes great in the shop (because it's fresh on the spot) but at the wedding it tasted like a dry Duncan Heinz .99 special at Walmart!

My wedding cake was NOTHING like I tasted when I was in the shop. They also cheeped out in the icing because most of the surface was covered with plastic - so DISAPPOINTING! Only 30% of the cake was covered in THIN layer of icing.

Dennis also forgot our layer of CHOCOLATE!!! OMG! - i spent a lot of money on having menu's printed up and he fortgot the chocolate layer - I could hear people saying, "where's the chocolate?... that was on the menu" - ARG!! I was humiliated (maybe you don't think its a big deal - but wait for your big day and this happens!), and what was I going to do... ask for a $10 refund on the chocolate when the damage was already done?

There prices are fair but that reflects the quality of the food - just plain fair. BRIDES BEWARE!!!

Just go try the cake and it will speak for itself! Our wedding cake was moist, fresh and delicious. Our guests had nothing but wonderful compliments on how wonderful it tasted. You cannot beat the quality for the Chantel's price.

Delivery and service were also excellent.

I and my family have used Chantel's in the past, so there was no question of who was going to make our wedding cake. Chantel's cakes are delicious and they made our cake exactly how we wanted it. They are very professional and delivery of the cake went very smoothly. I will definitely use them again and recommend them to others.

Our wedding cake was delicious! We saved a piece to eat a year later on our Anniversary and it was still yummy! Thanks to Dennis and his team!

Robert and Wendy Abel

WEDDING CAKE WAS BEAUTIFULLY DECORATED! BEST OF ALL, THE WEDDING CAKE WAS MOIST, SOFT, SWEET, AND DELICIOUS!! YUM!

I use to use Chantel's for all my birthday cakes so I decided to use them for our wedding cake. The cake was FABULOUS, I have no complaints about the taste of our cheescake wedding cake.

My issue with them was that I provided them with a picture and the colors of the cake and the colors were totally wrong. Aside from the cake being the wrong colors they were great.

The cake was delicious and beautiful. When my husband went to them a year later for a recreation of our cake topper (he didn't trust that the frozen one would be edible) they were able to work with him and we shared a wonderful dessert from them again.