Charleston Alexander has been used by several members of our family and I'm glad to report they did a great job with both my engagement and wedding band. The service they provide is exceptional and they made my husband feel very comfortable during the engagement ring buying process. When it came time to buy a wedding band, they provided excellent advice regarding the matching wedding band that went with my ring and in the end I ended up going with a custom band made by Charleston Alexander. It looks great and saved us a ton of money. So nice to feel like the Jewelry store has your best interest at heart as opposed to just making a sale. I will def. be back for my next big jewelry buy!
My husband had a wonderful experience with my engagement ring, and we both had a good one with our wedding rings. They will design exactly what you want, and have the best prices in the city. I've recommended them to several people, who have also been very happy with their purchases.
I went engagement ring shopping with my husband so we could pick out styles we liked together. We had a great experience engagement ring shopping! They were kind, patient, and a pleasure to work with.
After our great experience, we thought we would go back to get the matching wedding band.
When we told them we wanted to look at wedding bands, they asked when the wedding was. When we told them our wedding was ten months away (we wanted to knock things off the list early), the woman made the comment, "wow, you have so much time, I can't believe you are already looking for your rings!"
When we told her we wanted the matching band to my engagement ring, she told us she didn't know the price and she would have to reach out to the designer. We exchanged information and she said she would call us in a few days to let us know. Well, we never heard from her or anyone from Charleston Alexander for that matter.
We felt it was really unprofessional of them and didn't bother reaching back out. We took our business elsewhere for the wedding bands!
We purchased the engagement ring, wedding band and husband's wedding band from Charleston Alexander. At the end of the day, we had what we wanted but went through some pain points.
First, my husband ordered my engagement ring back in October and it took almost 2 months to be delivered (special order because of my small ring size).
Secondly, when we went in April to pick out our wedding bands and they were not ready (we had to call to check) until June. The store stated that his band was delivered earlier but in the wrong material, so they had to re-submit the order. My band was still in the process of being made. When we went to the store to pick up our bands, my band did not match the engagement ring band even though it was the "matching" band. After discussion with the sales person, we re-ordered the wedding band in the matching width. They wanted to charge us almost double what we paid for but he was able to negotiate the price down since the band that arrived wasn't what we were expecting nor was it clearly communicated that the band we were ordering didn't actually match the engagement ring.
They told us the ring would not be ready until a week prior to the wedding but luckily it was ready one month prior.
So, I would use caution with this Jeweler - they do have good prices but the customer service needs improvement.
We chose Charleston Alexander because they carried the engagement ring that I selected online. My husband dealt with them to select the diamond, order the ring, and receive it. It turned out beautiful! They were very helpful to him along the way with selecting a diamond, payment options, and then with me to have the ring re-sized and maintained. We also used them for my wedding band. They have great service, and will continue to clean my rings when I drop them off.