Charleston Alexander
Reviews for Charleston Alexander
GUEST




I really don't like writing bad reviews, but the 4 stars this Charleston Alexander location currently has just does not ring true to my experience. This store's manager and salesperson consistently did not communicate with us during the entire process and kept messing up our rings. Furthermore, their attitude seemed to be more "get them in and out" versus any kind of attempt to make sure we get the end product we paid for. First, they made our custom ring without calling and getting the okay. They also never showed us the model of our custom ring. And then when we went back for the wedding rings, they had gotten the engraving incorrect and again, never called to discuss it with us. The third time we went back to pick up the rings, the engraving was still not done correctly. They also never explained what the repercussions to our custom ring would be in terms of how the matching wedding ring would look. In the end, we had to take the ring to their other Charleston Alexander location in Bethesda, where I finally found a salesperson who actually seemed to care that the ring was not done right, and they fixed it.
All in all, it was the worst experience I've ever had purchasing jewelry (although I'm not a big jewelry person, so thank goodness I never have to go through this again). I just can't believe that with the kind of money one needs to shell out to purchase an engagement/wedding ring, they don't provide better customer service.
GUEST




My engagement ring was an antique and we got my wedding bands from a different jeweler. We took the set to Charleston Alexander and we were treated as if we had bought everything there. The staff there is very professional and nice!!! a very trustworthy shop!! They will have our business for life!
GUEST




We found my engagement ring and both of our wedding bands here. The selection is good and the prices are reasonable. The quality of service and the professionalism vary greatly depending on the salesperson. We had our best experience with Connie.
GUEST




Great company where you can definitely find what you want, no matter the budget!
GUEST




Charleston Alexander was great from selecting the engagement ring, right up to the wedding bands. They made me feel the most comfortable taking the time to sit and discuss the options in my price range and did not try to pressure me into "buying up". I was able to get a unique, designer setting for only a little bit more than I would have payed for the same old, mass produced, run of the mill ring from Blue Nile or other online vendor. Another benefit is that any cleaning is free, as well as any fixes that need to be done (say a prong breaks, or need to reset one of the diamonds in the band etc.). Let's face is...I'm married now...I'm bound to screw up eventually, and it's good to have a jeweler you can trust!
GUEST




My sales consultant at Charleston Alexander was AMAZING! She helped me pick out 5 rings that I really liked. I asked her to let my fiance pick out 5 rings but not to let him know which ones I picked. If you haven't been in the store, there are SO many rings... And my fiance picked 4 out of the 5 rings that I liked!! He purchased the ring that I didn't pick and I'm so happy he did! I LOVE my ring! I frequent Charleston Alexander about once every 3 weeks to get my ring cleaned. They are always very nice to us and very helpful. As someone who worked in high end jewelry, I would highly recommend going to Charleston Alexander for your purchase!
GUEST




My now husband went there to find an engagement ring and found one within an hour. We went back to find our wedding bands and also did that in a short period of time. I have also been back numerous times to have our rings cleaned, and the service has always been awesome.
GUEST




We really enjoyed our experience with them. They were professionals with great customer service.
GUEST




I absolutely adore my wedding band! My husband and I spent several days looking at various jewelers before landing at Charleston Alexander. Our sales girl was so friendly and helpful and helped me to find the perfect band. I wanted rose gold and diamonds, and we worked to find the perfect combo. We had to special order the rose gold, but it came in ahead of time and looks amazing! Thanks everyone at the Falls Church Charleston Alexander!
GUEST




Staff was pleasant to work with. They were patient and you don't pressure you into anything. That's one of the reasons we purchased our engagement and wedding bangs there, and most likely will go back whenever we are ready to make other diamond purchases.
GUEST




This is the ONLY jeweler my husband and I will go to now, we LOVE the staff and the level of service we get when we shop with Charleston. He purchased my engagement ring here and we also got both of our wedding bands from them as well. The quality of the diamonds are unparallelled and the level of knowledge the staff has is reassuring. They do not have high pressure salesmen, it is a great shopping experience.
GUEST




I love my rings and purchased both from Charleston Alexander. They worked with us on selecting a beautiful diamond. They had a great selection as well with many to choose from.
GUEST




Leslie at Charleston Alexander was amazing. I can't speak too much about the engagement ring process as I wasn't too involved, but I know my fiancee was very pleased. I can say Leslie worked with us to create a wedding band produced by CA that was half the price it would have cost if it was made by the same designer as my engagement ring. The final product was gorgeous.
GUEST




Our jeweler was knowledgeable and informative which made the ring process awesome! They have unique and a plethora of jewelry selections!!!
GUEST




My husband bought my engagement ring from here and we went back to purchase the matching wedding band for me. It's absoultely beautiful and they give complimentary cleanings. :) We worked with Samaya - she is awesome. She's very patient and doesn't rush you around the store. She takes her time with you and makes sure that you are 100% happy before you purchase anything. Charleston has their anniversary sale going on during the month of August, so I would suggest that you buy during August if possible, we got great pricing on our rings.
GUEST




My husband bought my engagement ring here, and we went back for our wedding rings. They gave us a lot of time and helped us pick out the rings that we thought were perfect for us, and worked to help us get the perfect inscriptions. They also cleaned my engagement ring before the wedding. I enjoyed buying rings from them.
GUEST




My husband bought a beautiful engagement ring for me from Charleston Alexander so we went back when they had a big sale and bought my wedding ring. Got a great deal on it! Then we went back for my husband's ring a couple of months later and they tried to sell us a $1,000 ring. He definitely didn't want to spend that much on his ring. He finally found a ring he liked from Charleston he went to order it over the phone. Charleston told him he had to come in and sign something. It wasn't worth driving all the way out to Falls Church, so he bought the same ring (for a lot less) at a closer, reputable jeweler.
GUEST




I knew what I wanted with an engagement ring but couldn't really find it anywhere. After searching multiple jewelry stores, my now husband and I went to Charleston Alexander. The sales staff was not pushy at all (like most other stores that we visited) and really listened to what I was looking for in a ring. My husband and the staff worked to design and make the ring I wanted and I couldn't be happier. It's exactly what I had pictured in my head. I've been back multiple times now for cleanings and they also resized my husband's ring - always friendly and helpful. Great customer service.
GUEST




The service we received at Charleston Alexander was superb. We were greeted and helped right away, and the staff went out of their way to explain everything to us about diamonds. They also showed us a number of diamonds and many rings until we found the perfect ones. I've been back to have my rings cleaned quite frequently. I go every time I have plans to leave town or am going to see someone special. They always quickly clean it for me and inspect it for my warranty. The extended warranty is definitely worth it. I have even been able to have my rings resized for free because it's included in the cost. This was great because I lost 25 pounds before the wedding, and I was scared I was going to lose my engagement ring. Also, the rings are very high quality and exquisite. I get compliments all the time. Once again, everyone there goes out of their way to be friendly and helpful. I definitely enjoy doing business with them more than any other jewelry I've visited in the DC area.
GUEST




Samaya at Charleston Alexander was the best. She even notified us of upcoming sales to save us money. I have reccomended them to my sisters boyfriend for him to get her ring!!
GUEST




My fiance' and I looked at several jewerly stores in the area, and Charleston Alexander was the best in service and options. We found the perfect ring for us, at the best price. We liked them so much, that we returned to get our wedding bands with Charleston Alexander (Bethesda).
GUEST




My husband and I both purchased our wedding bands from Charleston Alexander. We had to wait in the store for a while before someone helped us. But once we recieved a salesperson they were friendly and helpful. They have a nice selection on rings especially engagement rings. Because we needed our rings in a short timeframe they were very responsive to get them prior to the wedding day.
GUEST




We could not have been pleased with the staf and the "made feel special" way that we were treated. When you are looking for the diamond and rings to last a lifetime you should expect to be treated special...That IS what CA does. Our rings are purfect. One special note of thanks goes to the ENTIRE staff for helping out in a RING EMERGENCY on the night of my "girls night out", my ring wsa damaged and they fixed no questions asked the day of and I had it to showcase a mere 8 hours later!!!!! I can't thank them enough. My husband wears his ring with pride and much satification of choice and style, especially for a guy who does not like jewelry :).
GUEST




We love Charleston Alexander! Our family has used them for a long time and it is definitely a jeweler that can be trusted.
GUEST




My husband bought my engagement rings at Charleston Alexander (their original Falls Church location) and had a great experience. They put him at ease and walked him through the entire process. Because of the discount they extended on wedding bands w/ engagement ring purchases, we decided to purchase them there as well. We had a great afternoon looking at rings. Their sales staff were patient with us as we looked at what seemed like every ring! They made great suggestions. We definitely recommend the entire team at Charleston Alexander.
GUEST




My husband is the one who decided we'd go with CA for our rings since that's where he found my engagement ring. Cassie was amazingly patient with both of us as we agonized over these decisions. The jewelry is beautiful and I would recommend CA without any hesitation.
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