Classic Tuxedo (Quincy)

The tuxes looked great, although we did have 2 minor issues. One tux was sent to the wrong shop (Boston rather than Quincy). It was worked out. Also, they gave the FOG the wrong type of tie (straight tie instead of bow tie). This would have been fine, but they gave my father the correct tie. No one realized it until the day of the wedding. It still is bugging me...yes, I know it's minor and most people didn't notice, but it bothers me.

After dealing with Classic Tuxedo throughout the time leading up to the wedding Austen expressed his opinion to be one "bittersweet" in nature. We were both impressed that in the months leading up to the wedding members of the Providence staff kept calling to make sure that we were getting groomsmen sized. It seemed as if not a week went by without someone keeping it in the forefront of memory that we needed to get measurements in as soon as possible, something that was very helpful. However, once measurements were recorded Austen found that it was easier to deal with the central office personnel than those working at the local office in Providence. Talking to the Boston office ensured that things were recorded properly in the computer and that changes to our order were properly input. The nice thing was that once a change was made or a measurement submitted it went directly into their system and no problems existed in going from the central office to the one in Providence. Unfortunately, the positive experiences hit a bump there. When the groomsmen went in to try on tuxes they were forced to deal with 5 of the 6 guys being forced to get replacements due to improper orders by the Providence office or damaged wardrobe. Austen's vest had dried blood on it! Only one tux ensemble was correctly assembled and ready without hassle. I have to note, though, that even though the mistakes were a hassle and worrying about this stuff the day before the wedding made life stressful Classic Tuxedo did an amazing job of making sure that things turned out well. The poorly-fitted tuxes were replaced within 12 hours and were completely ready the morning of the rehearsal dinner. Austen (who had an in-between jacket size) was sent a special sized jacket so that the other wouldn?t look too big or small on him at the wedding. That about sums it up. Classic Tuxedo was great at customer service but getting the proper fit and items was a bit of a hardship. Their prices, though, are impossible to beat and once we go the tuxes they fit perfectly and looked great. If you are willing/able to keep an incredibly close eye on the order and go in a few days early to make sure everything fits then Classic Tuxedo is the place to go.