Marriott Downtown at Key Center

I would never hold an event there ever again. They advertise as if they have great expertise in planning weddings and say they provide with an event planner. The sales team was fabulous but as soon as you get switch to the event planning team, it’s totally different. The event planner did nothing remotely close to planning and was actually an impediment. When my initial email to the event planning staff didn’t receive a reply after one month, I was told by the event planner: “I may not respond to you because I am busy planning events for diplomats and foreign dignitaries” It was impossible to get information. We had repeat things with her over and over again. There were constant excuses, flat out lies, bad communication, and disorganization. I had to hand draw my floor plan for her and she still couldn’t get it right. Things were served that we never agreed to and we were charged for it. And things we had brought in from outside caterer were never served. At the last minute, just as we were about to enter the reception, the “event planner” stopped us to discuss the logistics of transporting gifts! (we had already discussed this with her in a previous meeting). Our wedding was one month ago and we are still sorting out the bill. I could have backed out without losing money, I would have done it even with all the extra hassle it would be to switch locations. Though, I will say that the day of staff who actually worked the event was really very good. And the venue is beautiful. If you like the location, hire someone for full wedding coordinating services

We had our reception in The Club, on the 4th floor of the hotel. They couldn't have been more professional, accomodating and awesome to work with. Maureen O'Hanlan was our contact and she made everything we wanted happen without hesitation. The food, drink and service were excellent and everyone had a wonderful time. I would definately recommend the Club and Maureen to anyone looking to have the convenience of a hotel reception, without the ballroom feel. Wonderful views of the lakefront and downtown from the venue as well.

They were very helpful in explaining the different rooms and even let us take a tour of them before deciding on one for the night. Even though we had to leave early the next morning, they tried to accommodate our needs for a romantic night and altered their offerings to combat our needs.

We used the Marriott at Key Center for our hotel block for the wedding guests. They contacted me once a month via email to let me know who had booked a room under my block (this made it helpful to remind people who had not yet booked!) They also were helpful to those who had special requests (not a room on a high floor, etc.) They also upgraded me to a suite just for being the bride!

We had our reception at the Marriott and were extremely pleased with their service the entire time. We received a lot of compliments on the food and the decor, and I know it was thanks to them. It was a little more expensive than some other sites but it was worth it for not having to worry about anything at all.