Cliffs at Laguna Village

Just wanted to write that we considered getting married here but ultimately chose to get married at our house nearby. The dramatic view is the best thing about this venue, so awesome. the closest venue that has a view like this is the ritz in laguna niguel, without the pricing. the staff here is great as well - dj dave is perfect, dayna the on site coordinator, and stacy who you first meet at the village is super sweet. ceremomy and reception in the same spot, garden area for cocktail hour, all overlooking the ocean. so cool.

We were married at Occasions at Laguna Village. I fell in love with it the first time I saw it online - and in person. The site is absolutely BEAUTIFUL and we couldn't have asked for a more AMAZING place to get married. We could have, however, had better service. When I look back on the day, the only thing that I think negatively about was how we were treated by our horrendous "wedding coordinator."

She NEVER returned phone calls within 24 hours - in fact, we were lucky if she returned them at all. When I did speak with her, she was pushy, and acted like I was inconveniencing her. While she wasn't outright nasty, I would definitely say that she had an attitude and was VERY into herself.

She was over 45 minutes late to our rehearsal because she was "assisting" another bride who had yet to book with the location. When I knocked on the door to the office (which has windows) she just kept talking to her prospective clients. Then, when I went back a second time about 20 minutes later, she said that she would be a few more minutes. Not the case. Then she had the nerve to tell me, "You wouldn't want me to leave the other bride now, would you?" Meanwhile, our bridal party and close family members were waiting around for HER. She didn't even apologize.

Also, the wedding started 20 minutes late. All of the bridal party and things on our end were perfect (we were all actually early) but for whatever reason, she didn't have her you-know-what together. She then told my husband that she would let the wedding go 30 minutes longer due to the delay. Not the case. The last song played at 8:55 and we all felt like we were pushed out of there. When we booked with the location, we were told by Stacey (who was very nice) to book 5-9 and that they usually let the weddings go longer - if we booked from 6-10, there was nothing they could do because the music has to go off at 10 due to the noise ordinance. Well, that didn't happen. 8:55 we were out of there.

On top of that, our wedding coordinator shoved all of our items that belonged to us at my husband's aunt.... like all of our candles, etc. She was reportedly very rude (not surprised).... and instead of informing Andrew's aunt that OUR CENTERPIECES & VASES belonged to us as well... she didn't. In fact, she was actually seen leaving the site with one of our centerpieces herself and had given the rest away to staff onsite. It was in our contract that things left onsite could be given away, but the fact that she didn't inform Andrew's aunt that they belonged to us (How would she have known???) she decided to leave that out, and then left with one. When we phoned her after the wedding to discuss this, she told us that it wasn't her responsibility. Literally, she has no sense of customer service whatsoever.

To make matters worse, we paid to have a shuttle pick up guests at a nearby parking lot and drop them off to the location... but when guests asked to be directed to that parking lot, the attendents told them "Oh, no... you park here... " thereby charging them for valet parking. We were also supposed to get two free spots on site for Andrew's parents (who were taking all the gifts home) and his grandparents. Well, guess what? They were charged $50 for parking, anyway. It was very upsetting to learn that our guests had been ripped off like this, and that we too, had paid for a service that was not even utilized due to the greedy parking attendants. (The parking lot is apparantly owned by a separate company, but they maintain the same SEEDY business practices.)

In addtion, our wedding coordinator did not direct our greeter to stand at the top of the stairs where the sign-in book and placecard table was located. She actually told him to stay at the bottom of the stairs. Half of our guests didn't even seen the placecard table (which by the way, were arranged incorrectly.) My husband was actually passing them out as the wedding coordinator was doing whatever it was that made our wedding start late.

Because we had such a BEAUTIFUL wedding minus our HORRIBLE wedding coordinator, it is hard for me to say, do not get married here... but if you're looking for impecable service, this is NOT the place to receive it....nor is our wedding coordinator the person you want to work with.

I would like to say that when we initially booked the location - the service was wonderful - Michael, who was the catering manager at the time, was AWESOME...and Stacey was patient and friendly. Michael I believe still works there, but under his own catering company - I'd look into that if you're considering Occassions.)

My advice would be to hire your own outside wedding coordinator - someone who you trust and who comes highly recommended. You'd think that because our coordinator was on-site, she'd totally rock - but she was disinterested and rude.

Also, somehow my salad order got screwed up and when I informed the wedding coordinator, she of course, acted bothered. I remember her taking away my plate, at the same time spilling my champagne. Then she said, "I'm not a server." SERIOUSLY... I COULD HAVE DONE A BETTER JOB. This woman also runs her own outside "coordinating" business. Do your research and stay away from her. Please.

Also, because my review is SO NOT what I would have loved to have given it, I'd just like to say that I wasn't one of these crazy brides running around yelling at people, demanding things. All I wanted was to be treated well and with respect. I'm really sorry that that didn't happen.

Breath taking scenery! You and your guests will be amazed and impressed if you have your wedding at this exquisite location. My wedding and reception will be here and I know my photos will be unbelievable! Great vendor to work with!

I had my wedding and reception here and you cannot believe how amazed all my guests were about the location and the view!!! On the cliff-side over looking Laguna Beach, my wedding was everything I imagined and more! Michael did the alcohol package and I had an outside caterer. Michael has been with the company for I think 5+ years and was a delight to work with. He is so friendly and on top of his game. When we met to sample and decide on beverages it was like meeting with an old friend, not a vendor. He made us feel at ease and that our day was special and we would be taken care of.

I would highly recommend this vendor.