COCOA COUTURE

Jen was very helpful and listened to my needs. I will be back!! Thank you so much for your professionalism!

Five star there were not enough fitting room for all customers but everything else was great. Friendly service and fantastic great selection. Now I understand why there isn’t enough fitters because Cocoa is very popular! Strongly recommend.

I had a fantastic experience at Cocoa Couture! I was picky about deciding on a dress and they had a ton of patience with me and worked to get the dress I wanted within my budget. I am very grateful for their patience and expertise!

Jackie was so helpful- really listened to me about what I liked and didn’t. I felt like she had all the time in the world for me! Josh is an excellent decision maker! :)

I had a fantastic experience with the staff at Cocoa. Alexis was there for me through everything and even ended up picking the dress I ended up wearing for my wedding. The staff is top-notch down to the tailors they use to hem the dress. Thank you so much for making me shine in my dress on my special day!

When my wife was picking out her dress, everyone told her that the dress would make my wedding day great. Cocoa Couture made our wedding outstanding! She said she felt like the prettiest girl in the world! Thank you!!!

I cannot say enough about Cocoa Couture. Their staff is friendly and professional and knows how to listen to what a bride wants when initially shopping for a dress. They are relatively flexible in scheduling and try their best to accomodate, though their hours aren't ideal. We bought my gown (bride), my mother's gown, and all five bridesmaid dresses from CC, inspired by my cousin, who did the same for her wedding. My aunt even found a lovely cocktail dress there for the occassion! Everyone is so friendly there (even Josh, who sometimes gets a bad rap). They took the time to get to know me and my girls and were incredibly supportive!!! In particular, Alexis was a fantastic consultant and Loula worked miracles in alterations (she basically built a beautiful new bodice for my gown from scratch).

Word of advice-- if you are wedding gown hunting during prom season, aim for a weekday daytime appointment to avoid a gaggle of crazy high schoolers. Also, weekdays are better regardless. It's a smaller salon, so Saturdays get a bit cozy between wedding gown appointments, fittings/alterations, and regular dress traffic.

My dress was designed for me personally by Daniel Thompson -- Cocoa's in-house wedding gown designer. Daniel is great and has an awesome eye for what looks amazing on you. It's not inexpensive -- I'd be prepared to drop at least 1.5K here. But the dress was customized and so worth it. One gripe is that they don't give you a choice about alterations and automatically direct you to their in-house seamstress. She's very good but quite pricey -- I paid an additional $400 in alterations costs even though my dress was custom made! Beautiful product, though!

The in-house designer at Cocoa Couture, Daniel, has some amazing dresses. He is incredibly talented!

Natalie was wonderful she was very helpful. Natalie went the extra miles to help me she made me feel like I was the only one in the store. Everyone was very helpful. You are a great team and humungous help to me.

Cocoa Couture was very easy to work with. I enjoyed shopping for a bridal gown and returned many times before making a decision. I wish the staff was more consistent because I did not feel like I had a relationship with them throughout my experience. Every time I went I met a new employee with a new opinion. Overall, everyone was helpful and the selection was great!

I got a beautiful wedding dress in the sale room at Cocoa Couture. I first met the staff at a bridal show and they knew their inventory and brides very well because they discussed a certain dress they had and how it would be perfect on me and guess what...it was! I would recommend checking out this shop!

First off, I gave 5 stars for value because my gown was a sample gown and even with all of the hand beading and intricate detailing I got a great deal on it. When it comes to the people that work there, all of the girls are fabulous! They are super friendly and will run around the store to get what you need. The guy however, has never been friendly, even though we purchased my gown, my tiara, my MOB, and 2 bridesmaids dresses there. I thought especially after dropping all of that money in one store we could have been treated a little nicer by him. If he is indeed related to the owner, he should be the nicest there since it's brides like us that keep them in business. As far as alterations, our seamstress made my gown fit like a glove (but comfortably), but she said she would fix up the beading and the beading was never touched.

I felt that the seamstress that I used was great! She was really friendly and helpful. However she's not employed by Cocoa Couture. I felt as though I was a bother to them. Nothing was special about me looking for gowns in their shop. They didn't even have me look for gowns with an associate, they had a seamstress look with me. Even though I had an appointment! They tried to push their in house designer on me, and although I would have loved to have him make me a gown...It was way out of my price range and I felt that my budget would have been laughed at. I knew they sold dresses in my budget because of friends who have gotten gowns from their. So I was really shocked that they were reluctant to show me other gowns. I would have appreciated that they ask me in a nice manner what my budget was in private. NOT in front of the designer! He waws almost triple what I could afford. I finally found a sample dress that fit perfect and looked beautiful...I of course bought it because it was perfect. They have beautiful gowns...that I was impressed with...once they started showing me other gowns. I was annoyed that they didn't have more plus size sample sizes. They had a few bigger sizes and then a bunch of size 16's. I really was upset with the customer service from here on out with them. I ordered my other accessories here and they were so irresponsible with calling me back and helping me further with these issues. The young man that works there at the front desk was awful at first...you can tell he's a family member of the companies owner. After a while the staff became more friendly with me, after they saw me all the time for fittings. I had ordered my headpiece and viel from there and when I called to see if it was there they told me no...then I called two days later and they said it had been there for a week! I wouldn't have been too upset but I was getting very close to our wedding day at this point!

I loved my gown..it was of great qaulity...they need to practise better customer service though. They have a couple really nice people there...but the bad ones really sour everything!

Let me first start by saying that purchasing the dress was an amazing experience. I went with two of my bridesmaids. The owner helped us. That experience was phenomenal. She showed me dresses that were within my budget and brought me dresses that I might not have tried on otherwise. When I chose "the one" she brought us champagne. All of their dresses are BEAUTIFUL.

My bridesmaids and I went back for them to get fitted for their dresses. The man who input the orders into the computer was not friendly at all. He insisted on ordering one of my bridesmaids a size 18, when she fit into a similar dress by the same designer in a size 14. He wouldn't budge on the sizing. We ended up ordering the same dresses elsewhere (my bridesmaid did order the 14 and ended up having to have it taken in).

I can't say enough good things about their seamstress Lula. She basically had to remake my dress and was AMAZING. The dress was beautiful and you couldn't even tell anything was done to it.

I was told I could leave my dress at the store until Friday before my wedding. The plan was to pick the dress up from there and take it directly to the hotel and leave it there overnight. I arrived to pick the dress up on Friday and they had changed their hours for the summer. I will irritated, but I didn't call to confirm their hours. My wedding coordinator went to pick it up on Saturday for me. They "didn't know" my wedding was that day. I don't know how this was, because the date never changed and they had the date of the wedding when I ordered the dress. The dress was never pressed or steamed and it had been in the bag the whole time. Nothing was done about this mix-up and the hotel ended up steaming it for 5.5 hours. This is no exaggeration. To me, a very easy solution would've been to steam it there ASAP and then deliver it to the hotel since the hotel is also in Hershey. Their customer service is less than desirable. Nothing was done to make the situation better. My dress was literally done being steamed in enough time for me to put it on, take a few pre-wedding pictures, and walk down the aisle.

In my opinion, if you pay a premium for a service or product, than it should be worth it. While their dresses are beautiful, their customer service is NOT up to par.

Cocoa Couture has some wonderful and very beautiful dresses. It's unfortunate that there service was so terrible and the experience I had was awful! The bridesmaid dresses were ordered in the wrong color and came in late - a WEEK before my wedding!!! They had their seamstress attempt to make the dresses in the correct color, however the fit was terrible and my girls had issues with their dresses all night! They never even gave us a refund. PLEASE take this review into consideration before choosing a dress from cocoa.

The dresses that this shop sells may be beautiful, but the experience they provide for the entire wedding party will only bring frustration and tears. A friend decided to purchase her gown and all of the bridesmaids' dresses here (3 of whom could not come in for a fitting) - out of six bridesmaids, the dress shop only ordered two dresses in the correct sizes (even though they had take the measurements themselves). Once the mistake was brought to their attention, they refused to exchange the dresses, saying it was not their fault and blaming the mistake on a former employee - yet, the girls were sized in the store and were assured their dresses would fit perfectly. All of the dresses were ordered for girls who typically wear sizes 4, 6 and 8 - the shop chose to order 4 sizes larger for these four people. I was never allowed to exchange my dress, although I spent an obscene amount for the flimsy thing. I was actually laughed at by one of the associates with whom I dealt. She said that if I had the dress altered by their seamstress it would look wonderful; I realized that they ordered our dresses larger so as to make more money from their in-house seamstress. When I stated I no longer wanted the dress because I found it elsewhere ($80 cheaper), the associate refused to let me return it. No alterations had been made and it would have cost nothing to ship it back to the manufacturer (I asked). She said it was the "principle" of the matter, not the cost. I believe that because I was from out of town, they were not concerned with any future business from me; therefore, I was treated terribly. I wonder if the owner has any idea what type of people he hires to work in his store? Be very careful when buying a gown from here. The associates are all smiles until they get your credit card number and then they refuse to allow returns/exchanges/alterations for any reason (unless, of course, you shell out more money). This store is too much stress for mediocre products.