Collins Family Jewlers
We originally had my engagement ring designed by a jeweler locally in Sacramento. After going through countless issues with them, we finally threw in the towel. After a recommendation from my brother's girlfriend, we visited Collins. Briana and Chelsea - the owners daughters - worked with me directly. They immediately took pictures of my current engagement ring, and after examining its flaws, confessed it was pretty much unfixable. I appreciated their honesty, and they laid out exactly how they would make the ring (and bands) of my dreams. Then they gave me the time and space to decide what to do next. No sales pressure. I live 700 miles away, and Briana gave me her email address to converse.
I decided to pull the trigger (mind you 2 months before the wedding at this point). She was a diligent middle (wo)man between the Simon G designer and my non-jeweler terminology as we hashed out the design via a computer rendering. I kept telling her to tell me if my ideas were impossible or crazy - and she took each nitty-picky change in stride. The ultimate result stunned us all. When I finally got to pick it up the week before the wedding (it had arrived a week earlier! - custom ring design to finished product in 6 weeks!!) she admitted two things - 1) She had been showing it off all week to show what Simon G can do in their custom work, and 2) They were all waiting for me to come try it on since my fingers were much smaller than any of theirs.
They had done the appraisal and had it ready in a binder to submit to the insurance provider. They took my old engagement ring and found a beautiful london blue topaz to replace the diamond.
There's another chapter to this story - on Tuesday (3 days after I took the ring home) - my fiance noticed one of the pave diamonds had fallen out. I called right away and they had it fixed in a day.
I will go to Collins for all of my jewelry needs as I move forward. Everything they do is customer-centered!
Collin's Family Jewelers has been my families jeweler of choice for a long time but this was the first time I had the pleasure of working with them. My fiance and I went into their store with an idea in mind and although we couldn't find a ring pre-made, they custom made my engagement and wedding rings to our exact specifications. I have the prettiest ring ever and their 5 star customer service helped me to get it without paying too much money. I can't say enough about their service - I feel lucky to have worked with them.
I walked into the Collin Family Jeweler's with a citrine stone and a bunch of scrap gold intending on having a ring custom made. I had no idea what I wanted but Chelsea was there and willing to do whatever she could to help. She showed me a bunch of pictures to better understand my style and directed me after she narrowed it down. We finally found what I wanted and then we were set for production. We turned in our scrap gold and they gave us a credit to use which covered 1/3 the cost of my ring.
It took 3 weeks to make the ring from start to finish and it was so worth it. I got exactly the ring I wanted and it is just absolutely amazing. Everyone loves it.
Chelsea made the experience so great. I was so lost in the beginning but she held my hand and in the end made me a happy and loyal customer.
Anyone looking for a great experience, and great quality work, needs to go here. 100%
Collins Family Jewelers created a gorgeous custom engagement and wedding band for my fiance. They listened to all of his suggestions and incorporated them into a beautiful ring. They were so helpful and they also helped us keep both the wedding bands a surprise for each other which was wonderful!