We ordered 60 cup cakes and a top cake for our wedding in Santa Barbara. The ordering process was easy as well as the cake tasting. Our cake was really good and everyone loved the cupcakes. We paid extra for delivery and cake table set up. We arranged to have the flower for the top of the cake left before the cake set up and they told us they would put them on the cake at set up. However, upon arrival at our reception, no flowers were to be found on the cake. We finally found them and had to put the flowers on our cake. This is the only reason I didn't give all 5's across the board.
I had a mixed experience with Crushcakes. I do have to say that the staff at the store was very friendly, and made it very easy to order. Perhaps too easy. While the cupcakes we requested for our wedding were delivered on time, and the order was correct, there were a few problems that followed.
We left on our honeymoon the day after our wedding, and I wasn't very happy to get not only one, but two calls from Crushcakes while on our trip. The first call was to tell me that when the original order was placed, a "new girl" took the order and mistakenly undercharged me nearly $150. At the time of ordering, I was so focused on picking flavors and getting the right number, I didn't catch her error and neither did they...until 3 weeks later and after the event. But I agreed to the extra charges and we on our way.
About a week later, I received another call from Crushcakes saying we did not return the cupcake tower which we rented for them. I did suddenly realize this mistake, and it was on us to return it. Granted, it was now nearly a week and a half after the wedding, and they were just calling. (Side not - the tower was a very unsteady plastic tower. It took both of us holding it to cut the cake on top.) In Hawaii, there wasn't much I could do. The venue were we had the wedding was just a few blocks from Crushcakes, so I asked given all the errors if someone could go pick it up. They said, no, someone would need to return it to them within 48 hours or we would be charged for the cost of the tower which was pricey. Thankfully, our coordinator at the venue was kind enough to return it.
Overall, I have to say the cupcakes were tasty, and everyone loved them. But the customer service was weak and disorganized (friendly and apologetic, but not organized). And I tried to order early, and confirm the order via email...I thought I did my part. I was just disappointed that it felt that so much feel through the cracks.
I knew I wanted cupcakes for my wedding, and good ones, but beyond that wasn't too picky (no special requests, no cake decorations, just really yummy cake and icing).
I didn't do too much cake tasting honestly, but I've been to a LOT of weddings and most of the cakes taste like lightly flavored cardboard with some extra-sweet paste on top. The tastiest one I recently had was an ice cream cake from Baskin Robbins...
I went to CrushCakes for a tasting and was extremely happy to find moist delicious cake and buttery, flavorful icing! Some flavors were definitely better than others, so I do recommend bringing friends and trying a variety to see which you like. The tasting experience was fun but I was not catered to as I think I would have been at a typical "Wedding bakery" type place. They gave us a plate w/ our cupcakes and we sat in the cafe to taste.
They were easy to work with over email. I picked some "custom" flavors from their list which was no problem for them. I needed to make a last-minute increase in my order number 5 days before the wedding which they handled with ease. I paid for them to do set-up and rented a cupcake tower from them (both very reasonable). The tower does need to be returned to their store.
I ordered 5 flavors of mini cupcakes (just a few more than 2 per guest), we served them buffet style from a cupcake tower. They were gone shockingly quickly. People wanted more. Turns out when dessert is tasty, people eat a lot of it! Note: consider ordering more mini cupcakes than 2 per person. My grandfather said he ate 8. Thanks, grandpa. He also loved each one, so I was happy :)
In short, if you want a simple yummy dessert to be served buffet style, consider CrushCakes. You won't necessarily be treated "bridal-ly" but they certainly delivered exactly what I wanted at a fraction of the cost of a professionally baked wedding cake.
DO NOT HIRE THEM FOR YOUR WEDDING!!! I personally went into their location on 3 different occasions to confirm that they would be able to make cupcakes on my wedding date and deliver them to my wedding location. I was told each time that it was no problem and that i should just call a couple days ahead of time to give them my flavor choices. When i called 3 days before my wedding i was told that they could not accommodate me. WHAT?!?!?! After i confirmed 3 times?!!?! They had my credit card number and everything!!!! THEY HAD TAKEN MY CREDIT CARD NUMBER!!! They proceeded to put me on the phone with the owner who was less than sympathetic. Let me give you a few of her quotes...when i said.."i come from la and stop at your cupcake place every single time we are in town and thats why we booked you"....her response: "thats because we have the best cupcakes"........when i asked about the fact that i had been confirmed 3 times...her response was: "i cannot control everything my employees say"....she also told me that "even if you placed this order 6 months ago i would not do it" WHAT?!?! Of course i told her that she was a terrible business person. Bottom line...she made it clear that she did not care AT ALL that because of the 3 confirmations that i got from HER and her employees, i made no alternative arrangements for dessert at my wedding. She didnt offer to work it out with my caterer...she didnt offer anything...just "sorry theres nothing i can do". Brides do not trust this vendor. Heartless. Thats the only word i have for this business owner.
"A piece of cake" in Goleta saved the day with cupcakes better tasting and better decorated and worked with my caterer to get them delivered.
Crush Cakes did an amazing job with our wedding cupcakes. The tasting was fun and we had a lot of positive feedback!
Crush was wonderful! Everyone loved the idea of using cupcakes instead of a traditional cake. The cupcakes were tasty and we received many compliments.