David's Bridal Roseville

There are many good and bad reviews of David's Bridal. I want to throw another "good" in the ring - and this David's is the one I went to in particular. I'm a bridesmaid in a wedding this June, and the bride got her dress here. She got great service and a beautiful dress at a discount, plus she was impressed with their plus size selection. Us bridesmaids were all able to order our dresses over the phone, one had it shipped, the other two left them there for the bride to pick up. We all got a discount because the bride got her dress there. All in all, an easy experience.

I didn't pick out my girl's dresses. I just told them I wanted them to wear dark purple. They all ended up going to David's Bridal, unbeknown to me and each other! They all chose different dresses, so they all got something they loved, looked great in and yet matched. They all looked wonderful ;) I don't know anything about the service or prices they got, but I didn't hear anything bad, so I assume it was fine.

This is the first David's Bridal I have gone to and had positive experiences every time! I am currently a bridesmaid in a friends wedding and we got our dresses from this David's. I also purchased my own wedding shoes here and the service was excellent. I recently went with two of my bridesmaids to buy their dresses and the manager was the one who helped us and she was wonderful. I have been very happy with their service!

I took my FI to this David's Bridal (don't worry, I waited in the car, I don't want to see the dress until the wedding). I know David's on the peninsula usually get a bum rap. My FI said it was a great experience. She's going back there with her MOH to try on some more. I think she'll most likely get her dress there.

pretty good service and price

Excellent service

The customer service was very poor. Our sales associate, Patty tried to tell the bride what she could and could not try on. She left out valuable information on alterations and refused to give them for a dress purchased over a year ago, however she knew the date of the wedding at the time of purchase. She did not put the veil in the bag and by the time the bride had a dress rehearsal, the veil was discontinued. The manager sold the mother of the bride a veil that she said was almost identical and ended up not looking anything like the original veil. My bridesmaides dress was sold to me with a tare in it. Another bridesmaid ordered a dress months ago and when it finnally came in, it was the wrong size making it too late to buy another dress. Another bridesmaid ordered her dress and Patty to her that it would be shipped to her on a date post wedding after she had again been informed of the wedding date. The tuxedo store next door has heard so many complaints that they have disassociated themselves with davids bridal.

I have mixed feelings about David's Bridal. On the one hand I think it's an especially great place to find bridesmaid dresses! For the wedding, the bridesmaids were given the wedding colors (chosen from the David's bridal website) and told they could pick pretty much any style gown, but in a long length - that worked great! Everyone got a dress that was perfect for their figure and personal style. BUT (and I mean this is a BIG BUT) the customer service experience of EVERYONE (including the bride and mother of the bride) WAS ATROCIOUS! One time they forgot to record our appointment and didn't have a sales woman available to help us, another time the woman assigned to us during our appointment started helping a walk-in and never returned to check on us, the sales people were continually RUDE and UNPROFESSIONAL!