Davids Bridal - Aurora IL

Kendra was great, others there - not so much. That being said, their service was much better than other bridal stores I went to. I loved my dress and received tons of compliments on it. I just wish they would have told me when I ordered it that I could have added length to it so I could have worn heels! (I am very tall, lol). Pricing was not bad for my dress or the Bridal party dresses.

They are so awesome, Miriam was polite, and cared what my thoughts were over my unruly Bridesmaids. My mom was crying, the bridesmaids were crying, and then I started to cry. They are wonderful!

I absolutely loved working with Kim at the Aurora/Naperville store...she was fantastic. My only issue was the first dress I liked online was not in that store for me to try on (I'm plus size) so I needed to travel up north about one hour away to a store to try that design on. I received great customer service in Naperville and I wanted to continue to work with Kim, but even though I told the woman at the other store I was only there to try on one dress and I was working with Kim, she was very pushy about trying to get me to purchase from her. She told my bridesmaid who is 5'11" that the dress I picked did not come in extra length, but if she went up a size the dress would be a little longer. We found out later that was absolutely untrue!

I'm giving only three stars for flexibility because while I wanted to purchase the dress from Kim, the store told me they did not have my exact size and I would need to purchase the smaller size and then spend about $300 having a corset added to the dress so it would fit. Thankfully I chose to think about it and when I looked at David's Bridal online, they had my size in stock. I went back to the store to tell them it was instock online and I was told the inventory online is not the inventory available to the store. What? So....I ended up purchasing my dress online. I will also tell you that while I was in the store in February I was told I should purchase a dress by the end of February to have it in time and altered by my October wedding. Well....I purchased my dress online and I had it in 5 DAYS!

I gave three stars for value because I found the estimates for alterations to be outrageous. I ended going with my hair dressers mother who has been a seamstress for over 40 years. Much more reasonable! I did not give less stars for value because the dress I fell in love with happened to be on sale and $499. I cannot complain about buying a wedding dress for $500 that I and other people loved.

We showed up for my appointment 1 1/2 hours early and were met with a friendly "no problem" attitude. We were asked to look around while they figured out which consultant could see us and luckily we got Todd. He was awesome. From the very beginning he closely listened to exactly what I said I wanted and brought me dress after dress after asking me specifically what I liked and disliked about each one. Turns out, the first one he pulled for me was THE ONE. I never felt pressured or rushed, just genuine interest in helping me find my dress. He and the manager helped with suggestions on how I could customize the dress to make it more me and even helped find the veil. I would highly recommend a visit to this store. I will say the first impression when you walk in the door is that the store is a bit run-down, but the dresses were very nicely cared for (some other stores had worn out tattered samples) and the staff were excellent!

I have never been the type to shop around a lot once I find something I like, and David's Bridal was no different. I went in for the first time with a couple friends, and brought some pictures that I had torn out of magazines to show Jennie, my consultant, what I was looking for. The first dress she showed me was the dress that I got married in! I tried on a couple that I liked, but when I tried on the dress, it was a totally different feeling. I knew it was the one, and Jennie made me feel so comfortable while I was trying it on!

My mom and sister came a couple days after I had first tried it on, I wanted there opinion before I purchased the dress. When I walked in for my second appointment, Jennie came over and gave me a huge hug!! She was soooo nice and made me feel like a princess. She was great with my mom and sister, too, who ended up trying on Bridesmaid dresses and a MOTB dress without appointments. She couldn't have been more helpful. Once I knew that I had found the dress, they did the David's Bridal ritual that made me feel like a true bride. It was wonderful.

After I purchased the dress, I lost a lot of weight and when I went to try it on for my first fitting, it was way too big. The store offered to let me try on a different size, and once we found that a different size worked better, they were able to put a rush on the order and assured me that it would be in in time. I still needed quite a lot of altering, which truth be told, ended up being more expensive that I anticipated. I ended up paying over $250 for the alterations, even after I ordered a different size dress. I did, however, order a very detailed dress that I'm sure was no walk in the park to alter. After the alterations were complete, the dress truthfully fit like a glove!!!!! It was absolutely PERFECT!!

The whole staff at the store is wonderful, and I recommend it to...

I found a dress that I loved for a great price! The consultants were so attentive and really helped me to narrow down what I was looking for in a wedding dress and dresses for my bridesmaids. The dresses also came in sooner than expected which was great. The only complaint I have is about the woman that does alterations. When I was in the store to pick up my dress, I made an appointment to have my dress altered. The woman came from the back and seemed irritated. I understand that she may have been busy but it was no excuse to be rude. I ultimately decided not to have my alterations done there because of that so I can't comment on those services.

I got my dress and bridesmaids dresses from David's Bridal. The dresses went together very well and I loved that Mens Warehouse had matching colors for the guys to match the girls perfectly. The dress I got was actually the first dress I tried on, but I wanted to try on a few others just to make sure. My consultant was great and brought over some others that I liked as well as a couple that she thought I may like. She had me try on some accessories and I definitely felt like a bride!

Beautiful dresses on display. My dress came in plety of time for alterations, which I fortunately did not need. They have a small amount of jewelry to sell, but what they have is of great quality.

This is a busy location, make sure you have an appointment ahead of time to get the best service. We also ordered our bridesmaids dresses through this company. I was very pleased with my dress, the quality, fit and construction of the gown were very good. I had a friend do the alterations and bussling, she cleaned it as well for me. The dress came out perfectly. I had a lot of compliments about the dress and I felt very pretty in it. I know people have horror stories about this place, but we were fortunate and had no issues.

Excellent! Wonderful service and great selection. Customer service was very helpful.

Finding my dress was a wonderful experience. They really helped to keep things in line while i was trying on so many dresses. They provided all the information needed and also did the alterations which came out great!

I had a terrific experience at David's Bridal. My consultant was extremely helpful and all the dresses I tried on were beautiful. They had a great selection for both bridal and bridesmaids dresses-all of my bridesmaids bought their dresses the same day I did!

I did not purchase my dress here thank HEAVENS. My Bridesmaids purchased their bridesmaids dresses, shoes, and I purchased their clutches here. Overall it was an awful experience. I had to call at least 2 times per week to ensure that my girls where getting their dresses and shoes, one of my girls went in to pick up shoes and they had been "GIVEN TO ANOTHER CLIENT", I ordered 8 purses in a dye able fabric and received them and they look HORRIBLE some where purple, red, splotchy, etc (my color was wine). When I brought them in they where taken back however I was told they could be re dyed and it may look better. SO I gave them another chance 3 weeks later I called and asked if they where ready and I was told they where so I drove in to get them. THEY LOOKED THE SAME! I was then told that this fabric "Didn't dye well." Yes, and that may be the case however you never should have told me you could dye them to begin with! So after this I was told they would purchase another purse that CAME IN THE COLOR. SO I waited a month then called again and was told the ORDER WAS NEVER PLACED!!!!! I was livid and they finally offered to order me new purses in black and this was 4 weeks before the wedding and I said yes but I would only pay 8.00 per bag. SO they gave me a nice deal. That is the ONLY reason I clicked 5 stars on Flexibility

Davids Bridal is a big name company and I was nervous going to someone that big but I felt very comfortable as soon as I walked in the door. They listened to what I liked and didnt and I found my dress the first day!! I was so happy with my dress!!

I loved my dress, Jessica helped me a lot! The only thing is when i got my alterations done the dress was so tight. Also they really don't have a big selection for bridesmaids dresses.

They were awesome!!! I got all flowergirls dresses, bridesmaids, and my dress from there!! Best choice ever!

I know that DB sometimes gets a bad name, which is why I looked lots of places for my dress. When I had found some that I felt "alright" about at other places, I went to David's just for kicks and was surprised. The two times I went, I had excellent staff helping me, although the girl next to me had a rude women who would disappear for long periods of time. I guess it really depends on which consultant you get. The dress I found there was gorgeous and much cheaper than the dresses at boutiques in the area, and I looked for veils everywhere but couldn't find one I liked anywhere else. I'm a fan of this David's, just hope you get a good person to work with.

I LOVED my consultant Sarah. I am Plus Size and she made me feel very comfortable and pulled dresses that flattered my figure! It was a great appointment and I walked out that day with my dress! I got tons of compliments on my dress and so did my bridal party on theirs.

The only complaint I could have is that some of the beading on my dress was loose and some even fell off.

Everyone was very helpful at David's bridal and even though everyone thinks they are not high quality. I found the most beautiful dress my first day looking and the sales associates were very helpful in pulling dresses that fit my style and what I was looking for. Great prices and quality for your money! Everything is kept very tidy as well so you aren't digging through a mess of dresses!

I was not happy at all about my service I recieved at davids bridal! I actually bought to wedding dresses and you think I would of got a little bit more help or respect. But no the lady that was helping me would disappear on me and not come back for awhile. I had to had family members come figure out everything with my dress. I actually had to walk around the store by myself to find what i was looking for. If I had a someone to help me that would there. I'm sure it would of went by alot faster. I just thought buying 2 dresses I would of had more help. I will tell my friends NOT to go to the location in Aurora.
Then on top of being stressed that I was doing everything by myself. The ladies in the back that alter your dresses were very rude, I think it was the lady that was in charge in the back yelled at the poor old lady who worked for her right in front of us because she made a mistake on there appointment book. We felt so bad for her. & They were booked up almost everyday. They need to hire more people. There suppose to be there to cater to you, not having to worry about if your going to get your dress on time or pay a fee to rush it since there booked up. Over all my family and bridesmaids And myself the bride was very disappointed in this location.

I can't remember the name of my girl, but she let me try on a bunch of dresses and ended up picking out the dress I chose all on my own! I know a lot of people don't like the open set up of everyone trying on dresses out in the open, but it's helpful to get other people's opinions, too!

I bought my wedding dress from David's. I will say it was absolutely beautiful and the cost was fantastic! I got a great deal with a nice sale. The sales assistants were very helpful. The mistake I made was getting my dress pressed there. I did alterations way in advance. Everything was fine, I had it bustled, the bodice taken it, and cups sewn in. A week before the wedding I picked up my dress from being pressed. They recommend it to be pressed close to the wedding- free of charge if you purchase the dress through their company. I was so busy that week that I didn't have time to look at the dress until the day before the wedding. That is when I noticed they had ripped the dress, pulled off a bead, and the cups had fallen out in the pressing process. I was in panic but they did fix it that day! The day before the wedding. Wew!

I purchased my dress after the first visit. I bought it off the rack. I knew the style I wanted and the bridal consultant was very helpful.

I had looked on Davids Bridal online and found my dress right away.
I went to the store and they had 1 left and guess what - it was in my size! I think it was meant to be. I bought it right then and there.
My girls also went to DB and each girl picked out their own dress but in the color I chose. Each girl was very happy with their dresses.
I worked with Molly and she was an absolute treasure to work with.

Please don't get me start6ed. This place was a total disaster, First they told me that if my7 bridesmaids got their dresses there too, I would get free alterations. That didn't happen. Then they called me a week before my final fitting to tell me that they didn't start any alterations because I hadn't paid yet, however, after my fitting, no one made an effort to tell me what I needed to do next. They gave me a reciet and didn't even say goodbye. Plus the seamstress unzipped my dress completely and it almost fell off in front of strangers, then they lost one of my bridesmaids dresses so she had to go to the Lombard location instead. Oh did I mention that I decided to contact the district manager and she never responded or did anything? Yeah save yourself the dramam and go somewhere they actually care about their customers.

The David's Bridal in Cape Girardeau MO gave me more personal attention this this location did. And I didn't even buy my dress at that location. If I were rating the Cape store, they would have gotten all 5'ves.

My dress was perfect and they did a great job with the alterations. The alterations were a little pricey for my dress but for my bridesmaids dresses it was pretty cheap. Everything we ordered came in early but some orders on the shoes and accessories did get messed up so luckily we had time to reorder since they came in so soon.

With the exception of one salesgirl, David's bridal was accommodating and kind; until I bought the dress.

Their alterations are UNBELIEVABLY EXPENSIVE so I took my dress someplace else.

They treated me like a number, not a bride.

I would rather have paid more money for my dress than to deal with these people.

Love that they work with Men's Warehouse, so you can coordinate everyone's looks.
Had no problems, all dresses/tuxes were in on time, altered quickly.

I didn't want to buy my dress from David's due to the horror stories I've heard from other brides, but it was the only place I found the dress style I was looking for at a price that didn't blow my budget. We also found bridesmaid dresses here, but I would recommend looking elsewhere for your maids. I had selected a dress with a contrasting belt and peek-a-boo slip (three pieces total), and David's would not allow the girls to pick up all three pieces at once; rather, they had to pick up each piece whenever it arrived.

I bought my wedding dress, veil, shoes, slip, and bra at David's. While I love what I bought, I was unhappy with a few things. When I went to pick up my dress, it was to be pressed and the final bead check was to have been completed. It had wrinkles and loose beads, so it hadn't been done and yet they were going to let me take it out of the store. It's a good thing I checked. My mom had met me at the store which is a little far from my parents' house and I had to take some time from work because it went over my hour lunch break. They said we could either wait and come back that day or come back another day. We decided to come back that day....once again, it wasn't finished. The train was all wrinkled. So we had to come back yet another day. They did give me $50 back for my trouble. I was also upset that my bustle broke during the reception. The seamstress was only going to use one button for the bustle but I asked her to use three because I didn't think one would hold it. So, she did sew three on and they didn't hold. The bustle broke after some dancing but I would expect it to hold for the majority of the night- that's what it's for after all. When I called David's after my honeymoon to tell a manager about the bustle, she said that they would never only put one button on. I told her that that was what the seamstress was going to do but I told her to do three. She continued to insist that didn't happen. Then she said the only way for them to do anything about the bustle was for me to bring in the dress. My mom had had my dress heirloomed while I was gone, so I would have had to break the seal of the box and ruin the perservation, which cost over $100. I explained this and the manager just kept repeating that they'd have to see the dress out of the box and even then there'd be no guarantee that they'd give me any type of money back. I kept explaining to her that it was preserved and to open the box, it would be a waste of over $100, and she just kept repeating herself. She also said that bustles don't hold very long- that's absolutely ridiculous! The whole point of having the dress bustled is so you can dance at your reception without tripping on your dress, which I did a few times after it broke, which I also told her. One would think that after all of the money I spent there that they would have provided better customer service.

I loved my davids bridal dress, it was perfect for me. However, if you are looking for great customer service and responsiveness, it's probably best to get your dress elsewhere.

Nice dress but poor customer service for my liking...

I would recommend David's Bridal in Aurora. They were helpful flexible and offered a nice selection of dresses in my size and in my price range. My only complaint is that the store is unbelievably busy and the sales reps. seem over booked. Despite that my consultant was helpful and attentive.

My dress was just what I wanted, and cheaper than most places. The staff there helped me wonderfully, and made me feel very special

I began dealing with David's Bridal 18 months prior to our wedding and it was a non-stop trainwreck of a disaster from the beginning until the end. I don't have the time nor the patience to get into it right now, but NEVER use them. It is not worth the stress is not worth it.

Fast Alterations

The choices I had and the price that I and my bridesmaids spent was great. The lady that I had while trying my dress on was less than good. It felt like it was a chore for her to be there, and gave us weird looks when we made certain comments about different dresses. The lady that helped us with the bridesmaid dresses was not like this, she was better. Overall I think that for selection and price this is an obvious choice, but do not let the employees get you down.

My dress was beautiful from David's Bridal. I also did the bridesmaids dresses here and they turned out great. Allterations are a little high priced to get done, but well worth it.

I liked that Davids Bridal had many sizes in each dress to try on. I am a bigger girl and I hated when other stores would only have the cute wedding dresses in size 8. They ordered my sister the wrong color dress, but fixed it right away. They would not ship to Hawaii, which again, I dealt with so it wasnt too big of a deal. The alterations were a little pricey.

Most employees were very friendly and helpful.

My dress was goregous, the lady helping me try on dresses listen to exactly what i was looking for. It was very inexpensive, and it was easy to find dresses for my girls in the right style and color.

The sales associates on the floor when I went in with my family to try on dresses were very helpful. they had a wide selection of sizes and styles in any budget, for any bride. I felt like a princess for a day, getting the royal treatment.

The alterations took awhile, but they did a great job. I would highly recommend them to any bride!

very friendly staff and very helpful. everything i needed was available. staff went out of their way to make things perfect.

Since my bridesmaids were located all over the United States from coast to coast, I thought that it would be a great idea to find my bridesmaids' dresses at a store that was also located in every major city. I was assured by a seemingly reassuring David's Bridal representative that each of their stores used the same system and any information that I would give them would be easily available at all their stores for my bridesmaids' convenience. Unfortunately, this wasn't the case resulting in lots of confusions and mismatched accessories, wrong information, etc. You can't beat the price, but you'll end up evening out in inconveniences.

You really get the cold shoulder if you walk in without an appointment. I was just a happy bride-to-be who wanted to look at dresses. Once I had an appointment, they were very friendly. They really let me take my time and just stand there with the dress on.
They tried to order the dress 2 sizes too large!!! I really felt like they were trying to jack the alterations price up! The size 4 fit me PERFECTLY and I wouldn't need any alterations (except for length) and the sales lady was trying to tell me that I would need to order a size 8!!!
I got the correctly size ordered and took my alterations elsewhere, because I felt their prices were too high. I got it done much cheaper and just as good elsewhere!

Got great service. They were able to meet my needs at a pretty reasonable price.

The woman who assisted my mother and I was wonderful. She was perfectly attentative without being overbearing. However, that is where the positives end. I felt the rest of the staff were unprofessional and at sometimes rude. I got alterations there as well and had to go back several times before I was happy. I felt everything was over priced from the shoes to the accessories.

I think people just go to Davids Bridal for the name. All the weddings I have ever been in plus my own used Davids Bridal. There always seems to be problems with dresses, alterations, etc. I have never seen a wedding where Davids Bridal didnt mess something up. But it is convenient and in every US state so thats why people are almost forced to use it. Although I loved my dress and my bridesmaids dresses, I think we should have looked around more. Their service is always terrible. We also used the tuxedo place through them as well.

I saw the dress of my dreams on their website. 2 years later I went in and I described it to the woman. After a short search she found 3 dresses that fit the description, and it was in there! I was so excited. Plus they were having a great sale and I got my dress, orignally $695 for $395. It took them about 3 days to tailor it and then it was mine. Altogether a great experience.

As far as selection... out of this world. Make sure you make an appt during the week. Try going first thing in the morning or during lunch hours. Call a day ahead of time to make sure your sales rep is still available. Because of the awesome prices there are tons of people going there and even if you have an appt they will still take walk-ins and then you have to wait. So get there a 1/2 hour before your appt. Make sure you give yourself atleast 2 hours while youre there.