I had a great experience with my consultant, Pat, at the Demetrios Bridal Salon in Cherry Hill, NJ, but my visit did not start out that great. When my mom and I first walked in back in late June 2010, we were not initially greeted (all consultants were with other brides), but were finally acknowledged by an older woman arranging gowns - I did not get her name. She asked when my wedding was (12/11/10) and then told me not to bother because they wouldn't get my gown in in time. The 2.5 stars for professionalism goes to her.
Luckily, we ignored her and Pat found us to see if we needed assistance as we were browsing. Pat took great care of me, suggesting styles and accessories. I did mention that someone had said that the salon couldn't accommodate my wedding date and she said that was not true. Anyway, from that initial visit when I selected my gown (during a trunk show and 15% off!!), to the subsequent follow-up phone calls and fittings, Pat and the other women at Demetrios were lovely. I never did see/speak to that first woman again -- hopefully she was a temporary position!
A+ and 5 stars across the board to Pat, Demetrios gowns (in general), and NJ for lack of sales tax on bridal gowns. That will definitely save you a couple hundred dollars!