Destination Events

It has been 2 years since this event, but as I have just discovered the review here, I would like to respond and explain the circumstances of this weddingt. The price Quote of $1150 dollars included the DJ ($650), A dance floor ($250), A video Projector ($100) and Travel charge($200). This event was a 5 hour travel time for us. Way outside of our normal service area. She was still interested in using the service. The DJ gave himself 6 hours to get to the event given the uncertainty of the location. The event was off the beaten path and the directions given us led the DJ straight into construction. We were in communication with the Mother of the bride or brides maid the whole time and they were aware that we were stuck in traffic. The construction was grid lock and he was unable to turn around or get through for 1 and a half hours. After getting through he arrived at the event and went straight to work. Upon arriving he was informed that the photographer had also gotten tied up in the traffic and several of the guests as well. He did arrive in a Hawaiian shirt, but also had his suit and tie with him. Due to time constraints he chose to get set up and running rather then change first. He had music up and running within minutes of arriving. As soon as he was able to, he did change into his shirt and tie. Concerning the projector screen. I doubled checked the order, and there was never a screen ordered. Not every one who orders a projector, orders a screen so this was not unusual to us. The DJ offered to stay late and play as long as they wanted to make up for the lost time. Concerning the announcements that were missed, again due to time constraints, the DJ was unable to set up the dance floor prior to the event as we would normally do. His focus was instead on getting the ceremony running. Because of this he had to set up the floor after the ceremony. While this is not ideal it did need to be done. He was juggling all his duties and trying to meet the needs of the client at the same time. This caused some of the announcements to be delayed or deleted. Unfortunately this was one of those situations where elements out of our control became road blocks (quite literally in this case). Sometimes, however when these elements that are out of our control are combined with a high stress event and time frames that need to be met, it is easier to place the blame on the individual rather then the construction. And once things have already gone amiss, its easy to continue to pile on the individual in the middle of the mess. I debriefed the DJ personally following the event and I believe he was doing everything in his power to rescue and refocus this wedding after the unfortunate late start. It was relayed to me that everyone had a fabulous time once we were able to get music up and running and I received no complaints from the client of any kind after the fact. In fact this is the first I have heard of any appointment. We work hard to cover every detail but road construction is not one we can always plan for. I'm truly sorry if the bride and groom were disappointed with our service but I do believe this is one event where the circumstances were out of our control. As always, it is our goal to make every event a success.