DFW Marriott Hotel & Golf Club at Champions Circle

My initial experience with this vendor was good but things started falling a part a bit when my contact left for a better job opportunity at a different hotel. This happened about 2 months before the wedding when we were in the final stages of mapping out the game plan so it was a bit frustrating to not get responses back in a timely manner. Then a new person was hired on about a month before the wedding and she did an amazing job of helping try and get everything squared away. However, she did not get a lot of support from the rest of the sales & catering staff and so we still ran into issues of lack of timely communication and assistance. Lori (the new person) was absolutely amazing all weekend and took care of us like we were her own family. The people at the reservations desk were also absolutely wonderful and accommodated my guests requests. However, a big issue was the hospitality (catering) staff that was supposed to be helping my caterers with the food. They were non-existent and if my caterer hadn't been thoughtful enough to bring some extra help, I have no idea where we would be now. Overall, initially I would have recommended this hotel but now that Lori is gone, I am not sure what kind of service you might get. One thing I do know though is make sure every little detail is spelled out in your contract in case you have an issue similar to mine where your point of contact leaves.