Diane Keith Bridal

I had a good experience at Diane Keith. I did feel a little bit alone when I first started looking - I had to get a dress of the rack because of the shortness of my engagement, and I felt that the sales people weren't very helpful when I first got there. But, after I picked out my dress, the fittings were great and everything ran smoothly and professionally. They have a lot of nice things to choose from!

Do NOT go to Diane Keith Bridal. First they are rude to their customers and do not know how to treat them when doing business. Secondly, we ordered our bridesmaid dresses and was told we needed 6-8 weeks for alterations so they kept bothering us about ordering and we still have not received the dresses and the wedding is in 3 weeks. They do not call you back when you call them. They do not know how to have customer service. I also had a friend who got their dresses from them and they also didn't get them until 3 weeks before the wedding and the dresses had stains on them. The dresses are not cheap and the quality and customer service you receive is not worth the hassle. I would advise people to choose a different company when looking for dresses

I got a beautiful wedding dress here, and for a great price, but definitely had some problems both with the ordering and beforehand when I first came to the store. When my MOH and I came to look at wedding dresses, we were ignored for a good 20 minutes. When I came back a few days later to purchase the dress, I was again ignored for at least 15 minutes. I ordered well in advance (October for a June wedding) and was told that I would hear back from them in January, regardless of whether it had come in or not. I ended up calling them in the beginning of February when I had not heard anything from them. They told me it was on the way, and after another week of not hearing from them I called again and was told that the dress was there. Why they had not called me to let me know that, I don't know, but I was glad I had found the dress and ordered it so early because otherwise I would have been stressing!

Beautiful dress though, and the order was correct in color. Not correct in sizing, though. When I had tried on the dress I had requested a size smaller than what I fit into (I know, I know) because I was in the middle of losing weight and knew I could fit in a smaller size by June. The woman told me she thought ordering a size up was a bad idea, but I told her I wanted to and that I knew it would be my own fault if I couldn't fit in it come June. Well, she ordered it in the bigger size. I thought what size dress I paid $$$ for would be my own choice, but I guess she figured she knew best. Too bad I couldn't get the store to cover my dress tailoring fees when it had to be taken in!

We got our bridesmaid dresses here. They took longer than expected to come in and there was some confusion when my bridesmaids paid over the phone and I tried to pick them up. But everything was worked out and they look very nice.

Very pretty shop. The manager was a bit of a snob but the younger girls were really great to work with. My bridesmaids dresses were perfect and so as my dress after a couple of alterations. I would definitely recommend this shop because of the huge selection.

Pretty good vendor. Only thing was they recommended putting a rush on all my girls' dresses because of time, but dresses came in way earlier than anticipated. Maybe better safe than sorry, but maybe they just sold me a service I didn't need.

When I called to check on the status of my dress order, I was told that someone must have forgotten to put the order in, and they found a paper note reminding a salesperson to order the dress, but she had not done it. Thankfully they realized the error in time to rush order my dress and it came in on time for my wedding but it was pretty stressful. Also they almost ordered my dress in ivory, not white..they only didn't because I asked them to go over the order on the phone before placing it. I did get a beautiful Mori Lee gown that made my day very special, but the shop was a headache.

The shop had a great variety and they were very helpful.

I went to the Diane Keith in Holland, MI, and the people are really nice. You don't have to make appts. and there seems to always be someone there to help. I got all my bridesmaid dresses there, and they have a great price variety. I wanted to try to stay under 100 because I had a few bridesmaids that couldn't spend a ton, and I found the greatest dress, and they were only $90 each, and still good quality. There is only one thing I warn and that is try to know your dress size, because they tried more than once to order dresses way too big (in house seamstress). Other than that they are great, we are now going there for my friends bridesmaid dresses.

Diane Keith was incredible -- I got my Maggie Sottero silk gown for $350. They were very flexible and helpful and made the entire process go smoothly. They understand the stress that goes with selecting a bridal gown, of wanting to make sure everything is perfect, and were very understanding about me wanting to check other places first, and didn't seem impatient with how long we spent in the store, making decisions.