Dickey's Barbeque Pit

Let me start by saying that we used the Dickey's in Dallas off of GARLAND ROAD NOT Hurst. We wanted to use Dickey's because it is always so good! Everything was fine with the caterer until the actual day of the wedding when he got to the venue. We chose Dickey's off of a list of approved caterers and each of those approved caterers have contracts with our reception venue.
When the guy arrived at the venue he very messily set up the food. He was supposed to stay to help serve the food (as in the original contract with the venue) and tried to skip out. The Venue Coordinator stopped him and explained that in their contract he is supposed to stay. The two argued and the guy from Dickey's said that he never included a fee in the amount we had already paid and that it would cost us another $50 an hour to have him stay...not only was he incredibly RUDE, he told my wedding party & husband that it would be cash only and we couldn't call to put it on a card. This makes me feel like it was a scam and I will never go to that location ever again and because of this experience I will NEVER have them caterer anything again!