Djs of the Islands - Puerto Rico & Vieques
My wife and I got married at the W in Vieques last week. The event was spectacular with the exception of DJ Paul who threatened to ruin our event by showing up 15 minutes after the ceremony start time (which we paid additional fees to have him cover so we would have access to his microphone and audio equipment) and by failing to follow the run of events we had discussed and agreed upon previously. For instance, we asked him to play a particular song as we were announced, followed by the first dance and then to go right into party music so people would stay dancing until dinner. Instead, he introduced us with no music, then played the intro song which I had to ask him to cut so we could dance to our first dance (rather than a fun party song) and then he asked everyone to be seated (rather than playing fun music) which required the kitchen to rush dinners out because otherwise there was no reason for our guests to be seated. To make matters worse, instead of apologizing, I got an email from DJ Paul the next morning asking for additional fees for items we discussed earlier in the week at which time he made no mention of additional charges. All in all, DJ Paul was a disaster. In fact, the next day my uncle said "Wow, seems like the only detail you missed was the dj. Everything else was so perfect but somehow he slipped through the cracks"; it was a sentiment echoed by a number of other guests at our wedding. Thankfully, the staff at the W helped to ameliorate his mistakes but it was upsetting nonetheless.
Vendor response to review
We are very sorry your experience was not good. We aim to please in every way.
One word resumes your event, LATE.
We should have said NO to your late requests; they are now causing us problems. Instead, you walked out on your final invoice (never has happened to us before), you are claiming online all events were a disaster, plus you requested a refund…
To answer your review, please note, as per our signed booking agreement, ALL forms, information, music, speech lists, and requests of services are due 30 days before your events. You disregarded this and submitted ALL your information less than 2 days before your events. Please note, you were not our only client that weekend. Less than 2 days did not provide us the time we needed to plan and perform your complex
multi – venue event to perfection.
You also added several services less than 2 days before your events. You added a projector, a lighting tree stand, an outdoor tent for the DJ and our MC package. We went out of our way; in less than 48 hours, and in a remote Caribbean island, we made these late requests happen for you. You are correct, in our 4 minute meeting 1 day before your events; we did not itemize the cost of each extra service. (We were just finding out you needed this and failed to charge you that moment) We are cool with that, and simply presented a final invoice. In addition, there were several other last minute requests:
a. Your officiant / minister contacted us before your ceremony event claiming he did not have the correct wireless equipment. We again went out of our way and tried to supply him with the equipment requested. Unfortunately this last minute gear was unavailable. This is the reason we started your ceremony 8 minutes late. Please note, the wireless microphone supplied to your officiant was the one we agreed upon in our signed booking agreement. On top of that, he was insulting, rude and flat out wrong. Your request to be refunded for the ceremony portion of your bill is also rude, insulting and incorrect. We provided you with your ceremony service. We thought the last minute request of the change of gear was coming from you. We now suspect, you probably did not know this.
b. Last minute, your live performers requested our wireless hand held microphone during their special presentation. This also constitutes an additional fee.
When preparing our final invoice for the extra services rendered, we were compelled to void several charges. Our events are normally A BLAST, and we recognize errors were
committed despite your tardiness. We voided the MC package, the bands use of our gear and all the music fees we incurred in last minute. In other words, our final invoice was for the dj tent, for the projector and stand. You seemed offended to receive a final bill.
The generalization that your entire even was a failure, we also think is inaccurate.
There was an 8 minute delay at the beginning of your ceremony and only a couple of many announcements were incorrectly placed. The reception part of the event went fine (the longest). We played your music. You wanted us to take requests by your friends and family, yet almost every time you heard a song not on your list, you came to the dj booth to complaint.
We wish you the best. Sorry things did not go as planned. That is the chance one takes when running late. To walk out on a 6 item final bill, request a refund, and write a bad review online, we feel is not right. Our final bill had 3 charges and 3 no charges.
We refuted the refund request and after submitting our signed booking agreement was found cause in our favor.
Hardly anbody ate because everybody was too busy dancing and having a great time. I gave him a list of songs that i wanted played and most of them were played. I wish it could have lasted longer!!