Dora's Bridal & Formal
Cleveland, OH 44126
(map) Phone: 440-734-2247
Reviews for Dora's Bridal & Formal
GUEST




I was disappointed in my experience at Dora’s. On my first visit, my consultant (Katie) was wonderful. She did a great job of helping select dresses and helping me get in and out of them. Unfortunately, I never saw her again after that first day.
I loved my dress, and the price was good, but this place really needs to learn some lessons in professionalism and customer service. Once they had my down payment, their attentiveness changed drastically. Each time I went back (with bridemaids, maid of honor, mother) it got progressively worse. The store is open until 8PM some days, but if you show up after 7 PM be prepared for dirty looks and sarcastic comments. While I was there for an alterations appointment a girl showed up to look at dresses (not even try them on) at 7:15 and the ladies at the counter were bad-mouthing her behind her back while I was standing right there! I found it very unprofessional and unwelcoming. My bridesmaids had similar experiences of poor customer service as well.
When I picked up my dress the day before my wedding, their excitement level was as if I was picking up the weekly dry cleaning. And they forgot to bring out my veil – I had to ask for it. In an industry centered around the bride and making her feel special, this place has a long way to go. I really enjoy supporting local small businesses and wanted to like Dora’s, but I have to be honest that I wouldn’t recommend this place to future brides.
GUEST




The ladies at Dora's are wonderful. I feel like I got to know them on both a professional and personal level throughout my wedding gown journey. They helped me find the most beautiful dress and worked with me to make sure it fit like a glove (which thanks to marathon training, was no easy task). Angels - all of them! And my bridesmaids, who wore mismatched gowns also purchased from Dora's, looked drop dead gorgeous, as well. I'll miss the gals at Dora's!
GUEST




Dora's was amazing with all of their help finding and getting my dress ready for my wedding day!
GUEST




Dora's Bridal really made my dress experience special. Joanna is the best - she really helps you out when trying to find THE DRESS. Ask for Joanna.
GUEST




The staff was very helpful and caring. Everyone loved my dress! Thanks Doras Bridal
GUEST




Dora's Bridal was excellent to work with, and they went above and beyond to make me happy.
GUEST




I went to Dora's Bridal to look for my wedding dress. I was greeted at the door and everyone was so friendly and willing to help. The store is smaller compared to other bridal stores but it was definitely less overwhelming compared to the other bridal stores I went to. They had a lot of variety of dresses and popular designers. I fell in love with the first dress I tried on but I had to try on several others to make sure that there was not another dress for me. I went back to the first dress and I knew it was the one! I must say everyone was very helpful and helped me pick out the perfect accessories and veil to go along with my dress. Everything was very affordable!! Which was a huge plus! Even the alterations were cheap compared to most bridal stores in the area. I was very happy with the experience and also found the perfect bridesmaids dress after having them try on almost half the store since there were so many good ones to choose from! They even got a discount because I got my dress there as well. I was also surprised that my dress came in pretty fast along with the bridesmaids dresses. I was extremely satisfied with Doras and I recommend anyone looking for wedding, bridesmaid, flower girl dress, or even jewelry to go there!
GUEST




Overall my experience was fine but not great. I ordered my dress in June 2011 (my wedding was May 2012)and I'm glad I ordered it as early as I did. I was told my dress should take 4-5 months and it did not come in until the end of December. I went in 8 weeks before my wedding for my first fitting and when I returned 3 weeks later the dress was too tight, the hem was still to long and the bustle was dragging too much. I had been working out like a crazy women so when the seamstress ask if I had gained weight was was very offended. When I went to the desk to make my second fitting appointment (since my first one was not correct) I was told "we normally don't do this". In the end everything fit. I was more then happy with my dress but their customer service could use some work. They were wonderful when I was trying on dresses and buying my dress, but after they had my money they weren't bending over backwards anymore.
GUEST




Dora's left a bad taste in my mouth. When I first went in to try on my dress, the sales rep was rude. I ended up falling in love with a dress from there for a decent price. I tried it on when it came in and it fit almost perfectly. I tried it on again a second time for my bridesmaids and the one noticed rips all over the dress. They reordered me another right away.
The bridemaids dresses were a nightmare! We had an appointment and were pushed to the side for the most part. They told measured my girls and ALL of them were measured incorrectly. All of the dresses came back to big. They even made a huge deal about my sister not being able to fit in the dress at all. Her dress was too big when she got it. Another girl had to pay extra for the "plus" size and then had to have it altered because the dress was too big. Some of the dresses were frayed and hooks were broke. When I called about this, they were rude and said that my girls picked the sizes of the dresses and they can't do anything about that. I took the one girl in to show them and they argued with us saying that was her correct size. We got them altered somewhere else and the seamstress said her dress was two sizes too big for her.
I have never been treated with the disrespect from a retailer like this.
GUEST
GUEST




I found the perfect dress at Dora's for a reasonable price!! The seamstress was spot on with all the alterations and the dress fit perfectly!!
GUEST




the staff was rude.the lady had an attitude when she realized i had my own altration person .she suggested we order more material from the designer to make the train longerand after $500 extra we got the wrong material and i still had to go to joann fabric to get more material.my daughter loves her dress and it was what she wanted but i would never go back again
GUEST




I had a very enjoyable experience at Dora's overall. The staff is fantastic for the most part. I would certainly do business with them again and would recommend them to anyone. They are professional and on top of it. My only complaint is with the store manager who is a somewhat difficult person to deal with. I am not your typical bride and was pretty laid back through the whole process but I did not always like dealing with her. The rest of the staff makes up for her though. I had my alterations done her too and they were top notch and not unreasonable.
GUEST




Very helpful and patient while I tried on multiple dresses.




I found my "dream dress" at another bridal salon, but wasn't willing to spend what they were asking for it. I called Dora's and they gave me a fair price - and even extended a sale until I could make it in - that's customer service! Everyone there was extremely nice and helpful. The store is fairly small and doesn't have the largest selection - but they have quality dresses at great prices.
GUEST




I simply could not have been happier with my experience at Dora's. I have bought three bridesmaid dresses there and my sister, sister-in-law, and cousin all got their wedding gowns there. So when I got engaged I didn't look anywhere else for my gown and bridesmaid dresses.
The things I loved about Dora's include:
- Great selection, yet not overwhelming -- very easy to look at the dresses (unlike a jam-packed place like David's)
- Personal service (I love Joanna!)
- Flexibility -- I live out of town and had to schedule fittings when I was in Cleveland and they accommodated me every time
- Creative problem solving -- my matron of honor was expecting twins 2 months before my wedding and they worked out an alterations plan with her to allow her to be fitted at the last possible minute to give her enough time to lose the baby weight and still had the dress done on time (and it was beautiful)
- Great value -- I feel like I got a beautiful dress for a great price
GUEST




These ladies at Dora's were so fun and friendly to work with. My bridesmaids got their dresses from Dora's and they were awesome!!! They called as soon as the dresses came in and were so personable!
GUEST




I was so happy that I had an experience with Dora's Bridal & Formal!!The boutique was specious and carry all kinds of gorgeous pieces. And I loved atmosphere in it - very relaxing and stuff is very helpful.
GUEST




They were very flexible with scheduling fittings and I was able to just walk in on a whim and try on a bunch of dresses, however after I picked "the one" the quality of service went waaay down b/c they knew they had a sale. Suddenly they weren't very friendly anymore, just all business. They do have an absolutely lovely collection though. Also, when my bridesmaids placed their order the sales clerk said rudely "this has to be great for you, huh? Another expensive bridesmaids dress to just sit in the back of your closet."




Dora’s Bridal & Formal was a relief to shop for the bridal gown at. I made an appointment as I previously called them and they said an appointment was not mandatory but for better service an appointment was recommend. I can see why an appointment was recommended as I had excellent service from Dora’s Bridal & Formal. They showed me around the shop and showed me a nice selection of bridal gowns they asked me what I liked and then with their help I found the perfect bridal gown that I really liked.
GUEST




This dress place was amazing. They have dresses that look exactly like a designer dress without the price. My gown was a new style that had just come out that year, and I only paid $600. The girls that worked there were so helpful, and it is a nice, quite little shop which was very refreshing to go to after dealing with the craziness of the big bridal stores.




The staff at Dora’s helped me pick the dress of my dreams. They were very reliable and they were able to accommodate all my needs to make me look beautiful.
GUEST




I loved my dress- they fitted me several times and the dress was beautiful. I tried on tons of dresses and they were very helpful. The location and the mirrors were great- lighting was good. Great selection of dresses. I also puchased a tiara and accessories there.
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