Brooklyn, NY 11214
(map) Phone: 718-232-6565
Reviews for DOUBLE DIAMOND LIMOUSINES
GUEST




Tommy and his team made sure that our bridal party, families and guest traveled in style all day--and that everyone made it to to where they were supposed to be on time! The cars were clean, well-appointed and did NOT reek of cigarettes like so many other companies' cars. They arrived on time, didn't get lost, were dressed appropriately. The best part about it was that they have such a large selection of cars that we got to choose the right vehicle for each group's personality...a stretch SUV for the boys, a stretch Lexus for the ladies and a 1951 Rolls Royce for the bride ;). Tommy was a total sweetheart the whole way through.The only drawbacks: sometimes it could take a while to get paperwork emailed to you and the Rolls had this crazy horn on it that kind of sounded like a Taco Truck.Will DEFINITELY use them again.
GUEST
GUEST




Nice limos and party bus. Although the driver took us the long way to the reception and i felt rushed once i got there.
GUEST




I cannot recommend Double Diamond more highly. I was very anxious in hiring a limo company for my wedding as there always seems to be a reviewer who had a negative experience for every company. So, I'm pretty effusive about how fantastic DD Limos was. Andrew, who handled our reservation, was professional and amicable. I always felt relaxed, relieved and confident after speaking to him on the phone. Our driver, Adam, was not only on-time and really pleasant, but also seemed excited to be there for us. They honestly made us feel like we were their only client...or at least one of their most important. If I ever have a need for another stretch SUV limo, they will be my first call.
GUEST




I had always thought limo companies seemed a lot like moving companies -- the reviews vary widely, it seems to be very hit or miss, and the most you can hope for is to not get screwed in the process. Therefore, I was very pleasantly surprised with the excellent experience we had with Double Diamond Limos! My husband dealt with all of the arrangements and phone conversations and he said that they were always very responsive and flexible. The answer to most of his questions was "no problem!" They arrived to pick up our wedding party on time and the limo (the big Escalade) was as promised. (Side note: who decided that everyone wants to relive the 1980's in the interior in their limo? All limos seem to love neon lights!) Anyway, they were there on time. The driver helped me from the hotel into the limo and had an umbrella on hand since it had started drizzling at that point. Our driver was Adam and he was extremely nice. I cannot even tell you how great it is to have nice people around you at your wedding -- it just makes the whole experience so much better. He was calm, friendly, and just perfect. He even went and put a runner down at our church...and then removed it without complaining when I told him that actually we didn't want a runner. :) We would definitely recommend Double Diamond limo to anyone!!
GUEST




We were extremely pleased that Double Diamond was our limo company, an all around great experience. Sal was our driver (in the Phantom) and he was extremely helpful, from helping with my dress so I didn't fall over it, to providing comic relief when we felt stressed, Sal was the best! We will be recommending this company to all our friends getting married and will definitely use them again when we need limo services.
GUEST




I must admit, transportation is not something I was particularly keyed in to, but this company was INCREDIBLE!! We had quite a few combinations of needs regarding our travel and they were professional, courteous and reliable! It's not easy negotiating NYC streets at rush hour, and the drivers were phenomenal. My daughter left her cell phone in one of the cars, and they fed-exed it back asap. A great experience!
GUEST




Unfortunately, this is the one vendor I used that I would not reccommend. Leading up to the day, everything was great. Tommy was really easy to work with, very professional, competitive prices, nice cars etc. Day of the limos all arrived on time, everything was great. The drivers were nice, very helpful etc. We had 3 issues:#1- When it was time to leave the church for the venue, we were running 30 minutes late so the driver told my husband we would have to pay an hour over time and he needed the money right then. He was rude about it but whatever day of you have to let it go and not let it affect your day.#2 - At the end of the night is where we had the real issues. There was one limo that was driving my parents home at the scheduled pick up of 11:30pm. At 11pm the driver takes it upon himself to enter my venue as I'm saying goodbye to guests, cut off my guests, to tell me that if the passengers don't get in the car right now there will be an overtime fee. The guy was literally in my face and RUDE. COMPLETELY UNACCEPTABLE BEHAVIOR!! He then complained the whole way dropping my family off. #3 LIMO no. 2 dropped off my husband and I first and then was making multiple stops after that to drop off family. This was again all prearranged and we had even paid for the tips in advance so we wouldn't have to deal day of. With this limo Tommy told us to give the guy an extra 100bucks or so that night since he was making extra stops but his full tip was included in our price along with the others. When he dropped us off and my husband gave him his EXTRA tip he started complaining that it was no where near enough. My husband explained to him that we had paid their tips in advance and this was extra. Again, RUDE. Turns out Tommy hadn't given them there tips yet. When my husband called to complain, we were told they would take care of the tip for our limo to the airport. big deal. So there you have it. Like I said up until the end of the night things were great but what bride what's a driver in her face telling her the limo needs to leave. It's just unacceptable. Luckily, that was the only glitch in my entire day with any of my vendors.
GUEST




Our dirver was so great - he conversated with us and yet gave us our time to enjoy each other. THe cars was so clean and the prices was amazing.
GUEST




Ok well I don't really know where to start. We had to limos. One for parents and one for bridal party ( which we would ride in ) I met with the owner who seemed to be nice and kept in contact about certaint things. I wanted to provide my own aisle runner and kept in touch with them about hours, addresses and other info they would need. Well... Although my driver was Super super nice and helpful... They got me to the church (which is less than 5 minutes from my house) about 25 minutes early. & they wanted me to go in.. I refused to enter because my guest were still not all there yet because ti was early and I was forced to sit in the limo for 25 minuntes until ready. Well we got to the reception fine. But come 1:00a.m. when a limo was SUPPOSED to come and pick up the parents to take them home....they NEVER showed up! we had to take 3 cabs to the hotel that me and my husband were staying at. we called the owner several times who refused to take responsibility. He said he wasnt supposed to send one. Well mY contract says he is as well as the confirmation email stating they were to get their ride home at 1 a.m. he did send a limo at 3:30 a.m. from the hotel and they ot home at 5 a.m. and we couldnt go join our friends and the after parety becasue we were waiting outside with them. & They couldnt stay bc they had to get back to their pets. he did realize he was wrong the next day when he was able to look up our info and did senda SMALL refund because of the cab fare we had to pay But that doesnt change the fact that the night was ruined for my family and us and that we couldnt join our after party because we had to sit and wait for the limo. the next day that was all I could think about and I just wanted to see pictures or soemthing so that wasn;t the way I would remember my wedding.
GUEST




Limos are expensive, but oh well. It was well worth it. We only got it for the minimum amount of time, the people at Double Diamond were really nice and easy to deal with, it was cool to ride in, get in and out of, and the driver (I think he was Charlie) was lovely. So there.
GUEST




The limo bus was a great value! The driver was very courteous and professional.
GUEST




Double Diamond was AWESOME! we booked the Rolls Royce and the Escalade for our wedding day and both were fantastic. Adam was the driver for the escalade who was very courteous and professional and made all of my bridesmaids laugh and have fun! He also came and picked us up at the end of the night.I don't remember what the name of the driver was for the RR, but he was like a second father to me that day. He guided me through everything I was supposed to do and was the first to congratulate us after we came out of the church. He made our ride unbelievably perfect and we couldn't have asked for more. We have used Double Diamond before and would definately do so again!
GUEST




Out of all the vendors I felt that the limo was def the biggest waste of money. I never realized how expensive a limo was! We booked them bc they gave us the best price and I also knew of two people who used them before. The day of the wedding they showed up early and I believe they charged us from the second they arrived instead of when they supposed to arrive. That isn’t the reason why I give them a B-. On our wedding day since it was raining instead of the drivers bringing the girls with the umbrellas into church or out of the house, they just opened the door and had an umbrella out of the limo. They didn’t guide them at all with the umbrella. My limo smelt like a dirty cigar bc the driver was smoking in the limo before. Not only was he creepy before I walked down the aisle he said to me” Are you sure you want to do this”!!After the church they didn’t want to bring us to Gantry but since I paid already for the permit I made them. Granted we did go over the time on the limo at the end of the night we had to pay them $400 and my husband went nuts bc we knew we went over but we didn’t know by $400. Oh well!
Vendor response to review
I would like to start by saying im sorry you were not happy with your service you recieved. We do not charge from when we get to the house early. You are charged from when your pickup time is scheduled for. The two chauffeurs you had for your wedding neither of them smoke so i do not believe they were smoking before your ride. All of our chauffeurs are instructed not to smoke in the vehicles for this reason. I'm sorry you felt the driver was creepy, it may have to do that he was sick some time ago. All of our chauffeurs have pleasant personality's and may have been just trying to make you laugh before going down the aisle to calm your nerves just a little. As far as the over time, it is stated on the contract what the rate per hour is. I also Believe the chauffeurs extend the courtesy of allowing you to pay when your return vehicle picked you up, which is Not out policy. If you should have any further questions you are more then welcome to contact us by email or by telephone.
GUEST




very good, driver was ontime and professional, limo looked good and was clean
GUEST




This vendor had the most HIGH QUALITY vehicles for the best price. My husband searched all around for the newest Rolls Royce and they had it. They have amazing prices and all their limos were new and beautiful. They are located in Brooklyn and we are in Queens, and the reception was in New Jersey. They were accomodating with the location, ON TIME, patient, and friendly. We took pictures at a busy park and they were accomodating with the traffic we caused. Only negative is that my limo driver did not help me too much with my dress and bring out the champagne without reminding him.
GUEST




excellent service! i am so happy that we chose double diamond as our limo drivers for the day and they did GREAT job! they arrived on time, great drivers, got us where we had to go on time and were a pleasure to work with!
GUEST




Adam (the driver) arrived on time and very punctual with the pickup time.
GUEST




My experience with my driver was fine. No problems. However, my husband?s limo experience was awful. The (contracted) driver was terrible. He had no idea how to navigate the city and the groomsmen were literally giving him directions to the church. He was slimy and started hassling my husband for overtime as soon as we stepped out of the limo for photos. The rate he was demanding was double what we were told that it would be. We literally have photos of us arriving at the Seaport with this guy breathing down my husband?s neck. He was awful. I don?t recommend Double Diamond.
GUEST




All of the limo drivers were very curtious and flexible. I had a car for the ride home and they were very accomodating to having two stops, one at my dad's house and one at my new house.
GUEST




Good service, good people. I was overall happy with the company and the Limos provided. Our driver was very caring and sweet.
GUEST




I was a little disappointed that they got my pickup time wrong, especially after I called the day before the wedding to confirm the time, also there was no runner for my wife to walk down the aisle and her dress got very dirty, I was promised a runner for that day
GUEST




These guys were professional. on time, and very nice. i was happy with the service they provided and I would recommend them to others. Job well done.
GUEST




Hands down a great experience. The driver was so nice and personable. And even better than that they had the luxury vehicles that we were looking for, the stretch expedition and the latest edition of Phantom. We were traveling in style on our big day! Thank you, Double Diamond!
GUEST




This company is so professional yet friendly that I seriously can't find anything wrong with them. I've used them for other events that when it came to picking a limo company, there was no question. DD has an amazing limo bus which is exactly what I wanted since our bridal party was so large. We reviewed the limo bus and fell in love. About 2 months before the wedding we actually added 3 more limos (one to drive me and my family to the salon on the morning of the wedding; one to bring our parents to the hall and one to get us all from the hotel the following day.) It was quick, easy and painless. The cars were early, clean and very comfortable. Our drivers are courtesy and extremely helpful.
GUEST




They arrived at the hotel to bring us to the ceremony an hour early... cutting our time down. We ended up arriving at the reception site one hour too early and had to wait around. Otherwise, good company.
GUEST




Double Diamond was great. We booked a 28 passenger party bus, a 10 passenger lincoln stretch limo and a 1939 Antique Cadillac. All of the cars were clean and beautiful inside, the drivers were extremely nice, they were ontime (a little early actually) and they knew exactly where they were going. I would highly recommend Double Diamond Limousines.
GUEST




These guys were professional. on time, and very nice. i was happy with the service they provided and I would recommend them to others. Job well done.
GUEST




Double Diamond was great to work with. They were responsive to emails and flexible in customizing a package that worked for our wedding. We ended up booking 2 limos for 2 different lengths of time because of how the day's schedule worked out. The limos were clean and well-kept and the limo drivers were very nice. I would definitely work with Double Diamond again.
GUEST




Professionals, Gentlemen, Great service, Great Price, Reliable and On Time
GUEST




Hands down the best limo company I ever dealt with. Great driver, super customer service, well prepared and professional, and simply the nicest company you would ever want to deal with.
GUEST




Double Diamond was fantastic to deal with and very reasonable and VERY punctual. The driver looked SUPER dapper in his tux, and everyone who rode on the party bus had a blast! They were very gracious, even providing champagne to the bridal party.
GUEST




This limo place was great! The drivers were extremely helpful and courteous on the day of the wedding. Most importantly, all the cars were on time. Rates are reasonable and the company was easy to work with.
GUEST




The company really worked with us to accomodate what we needed. The limo arrived on time and the drivers were very professional. The car was clean and very modern.
GUEST




We were very happy with this company. We found them to be very professional, on time, courteous, knew their way around. I would definitely use them again. We had no problems with them and found them very easy to work with.
GUEST




Transporation was a blast for my wedding. Double Diamond Limousines was on time, and I really felt special inside the transport within their limo. It was very stylish and dazzling.
Tommy,
This is a special thank you for you. We've been wanting to send a note to say thanks, but have been so busy with the holidays and all. Sal and I (Rita) got married Nov. 17th. we came to you very late, prob. 2 weeks before the wedding and I was SOO very happy with the outcome of everything! The limos were gorgeous; the drivers were sweet and very accommodating. Thanks
for making our wedding day special and with no problems whatsoever. Thanks again. Ill be sending you a proper thank you once I receive them from my photographer.
Thomas,
I would like to thank Sal for his impeccable job for Monica's Sr. Prom. Not only was he very considerate but the kids told me how much fun they had with him as the driver. Thank you all your help in making Monica's day a huge success!!!!I will definitely be recommending your services and look forward to using you again!
Last night, 7/29, I had a limo through your company for transportation to and from Giants Stadium. I just wanted to say thank you for keeping us updated regarding pick up (Saturday traffic) and our driver, Brian, was a pleasure. He got us there in time and was very courteous and thorough. Thank you again for adding to a memorable evening.
Hi Thomas -
Just wanted to say thanks, everything was perfect, i will recommend your company.
Hello Thomas
I am writing this note to thank you for the wonderful services you provided for my daughter's Sweet 16 on June 11. Your driver, Jorge, was prompt, courteous, pleasant and patient. The Cadillac Escalade was beautiful and added a special touch to such a special and momentous occasion for us. Once again, we thank you. I will definitely keep you in mind for any future needs and I will definitely recommend you to friends and family.
Personable, flexible, on time and clean!
Double diamond is a reputable limo company. The drivers are professional and punctual, and their cars are in mint condition. If you are looking for a limo company, Double Diamond is a place to call.
About DOUBLE DIAMOND LIMOUSINES
In the recent years the limousine industry has created new laws that many people are unaware of that potentially can cause you to be riding in an unsafe vehicle. Knowing these rules and regulations will help you chose the right limousine company for your special event. Over the past couple of years the SUV stretches such as the Escalade’s and new infinity SUVs have become more popular along with the larger Limo Coach buses. Whenever renting a vehicle that accommodates 15 passengers or more there are certain rules that must be followed. All of the larger vehicles must be register with the United States department of transportation. With them now being registered with the USDOT they are required by law to have BUS plates (this is not an option). They must have a USDOT number along with a MC number posted on the outside of their vehicle.
USDOT # (Required by all limousines 15 passenger or over. If vehicle does not have USDOT # the driver may be ticketed or worse, the vehicle may be towed on your special day.)
U.S Federal Motor Carrier Number (All vehicles need this to travel out of state. If vehicle does not have a U.S Federal Motor Carrier Number the driver may be ticketed or worse, the vehicle may be towed on your special day.)
A company should also have a standard random drug testing policy. This is another requirement by the USDOT.
Insurance is another big issue in the industry. Insurance is one of the biggest expenses a limousine company must carry. Certain size vehicles must carry certain insurance requirements.
Example
1.5 Million Dollar Liability Insurance for 14 Passengers or less
5 Million Dollars for over 14 Passengers
As for the smaller stretches and smaller SUVs they also have to be regulated by an office of the law also. This is what we call the New York City Taxi and Limousine Commission. New York has their own as well as Nassau and Westchester County. They must have a license plate on it that says TLC from their local Municipality.
Also not only do the limousine companies have rules to comply with but the drivers also must comply with rules of their own. All drivers that are handling a vehicle with 15 or more passengers in it must have a valid Commercial Drivers License with a passenger Endorsement. The drivers of the smaller vehicles must carry a valid NYC TLC License. Westchester also issues valid TLC license of their own.
When reserving your limousine company you should always make sure your dealing with the company itself and not a broker. Make sure the company owns the vehicles and that there not going to outsource your contract to make middle mans markup. Inspect the car make sure it is what you are reserving at the time of signing your contract. If a company Sub Contracts its work out this can compromise your safety as well as the quality of service you will receive.
Here at Double Diamond Limousines we practice the highest level of service. All of chauffeurs are required to take a pre screening drug test as well a safety course through our establishment. We are registered with all of the government agencies that govern the limousine industry as well as being listed on Dunn and brad Street. You will find us listed in your local prom and wedding magazine, and we were recently voted as best transportation 2007 2008 and 2009 by brides in the wedding Magazine The Knot.
If you or anyone may have any questions regarding any of regulations with the limousine industry you may contact me in the office and I will be more than happy to explain any of the rules that must be followed by a transportation company.
Sincerely Thomas Aellis President
Double Diamond Limousines
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