Double Tree Grand
Reviews for Double Tree Grand
GUEST
We held our reception at the Doubletree Grand and had a great experience for the most part. Our coordinator, Adriana was absolutely wonderful to work with throughout the planning process. She was always available and willing to answer questions and provide advice. It was a bit frustrating that she was not the one there on the day of our event. This caused a few miscommunications, but no biggie. The food was great and we were treated wonderfully on the night of our wedding. The price was much less than many of the other venues we visited with the same fantastic water view. As a side note, like another reviewer mentioned, I tried to only consider the catering office in the review. They were great. However, it's difficult to do that when the rooms/front desk are also a big part of the planning. If you are staying at the hotel, or have guests coming who will, be warned. I cannot begin to count the number of issues we (and our guests) had with the room coordinator, Miguel, and the front desk. The communication between the two of them was atrocious. One said rooms were available, the other said no. One said only kings, the other said there were more than enough doubles. They even checked us out of our room that we had reserved for an additional day the night after our wedding. In the end, everything turned out fine, but definitely a major hassle. Aside from that, we had a great experience and would recommend the venue and catering office to anyone looking for an escape from Miami's high prices and cookie cutter ballrooms.
GUEST
The Reception for my wedding was at the Grand Double Tree Hotel, I did not have my ceremony there.
The Grand Ballroom was what sold me on this reception venue. It has floor to ceiling windows that extend from one end of the room to the other. It's balcony is just as large and over looks Biscayne Bay and the beautiful city of Miami. The staff and catering team were very helpful thoughout the planning of the entire wedding. I was married in January, and compared to the other venues I visited- their price was fair. On the night of the wedding, my husband and I were treated like royalty. My guests were pleased with the quality of service and the delicious food. They even included a suite for this night for the bride and groom that was spectacular! I would highly recommend The Grand Double Tree to any bride-to-be.
I could not have been happier with the food and the treatment and the beuaty of the Double Tree Grand and our guests felt the same way. Most of the guests raved about the quality of the food and the service that was given to them during the reception. The bartenders ensured that everyone got their favorite drinks. The service through out the planning process was excellent as well they worked with us to ensure that we got everything that we wanted and we got that and much much much more. My husband and I could not have been happier
GUEST
(The ratings above ONLY reflect the service from the catering office that takes care of the weddings) I fell in love with the Double Tree Grand because of it's huge terrace overlooking Biscayne Bay. The staff was phenomenal in accommodating my requests and my guests could not stop talking about how beautiful the place was and how delicious the food was. The only problem that I had was not part of the catering office's fault; it was the reception desk. When I tried to check in the night before my wedding, they told me that they had no rooms available and tried to put me up at another hotel! The manager at the front desk was very rude at first and refused to accommodate us. After many words, she finally got us a suite (upgraded) and it all worked out. All in all, I would recommend this venue for any event or wedding reception. (I did not have my ceremony here).
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