DoubleTree by Hilton Memphis Downtown
Memphis, TN 38103
(map) Phone: 901-528-1800
Reviews for DoubleTree by Hilton Memphis Downtown
GUEST
I was not very happy with this hotel. There were several different issues. First is that I had a hard time getting anyone to even set me up with blocked rooms. I coundn't get anyone to return my calls. Then they continued to mess up the reservations time and time again. I also booked a suite for me to stay in for the 2 nights before the wedding. The suite was ALL WRONG and the staff was not helpful at all. They actually seemed quite annoyed with me as the GUEST. Then they over charged us for parking and were not helpful in getting this resolved. They had also told us that we would receive Hilton points into our account for each room that was booked under our block which we never received and they still won't give to us! DO NOT USE THEM!!!
GUEST
I had a wedding group blocked and they gave me information on how my guests could book. The eEvents site did not work for MOST of the people. I called many times to see if someone could fix it - no one would ever return my calls. I had to tell my guests to go ahead and book through normal channels. I then attempted to cancel the block only to get rude responses about how I would have cancellation charges and everything else. And yes, they did charge me, and no, they never refunded me even though it was their site that wasn't working. This wasn't the cheapest hotel in the area either - I could have easily booked decent rooms for less money, but I thought with the Doubletree I could expect quality. It was the opposite: rude, unprofessional, non-returned call after call, attitudes, slowness, and anger, were all I got. The best part of this all is the fact that I myself work for Hilton (at the corporate), so the fact that they would present such grief to another team member still boggles my mind. I highly recommend that anyone and everyone opt for a different venue and a different place for your wedding guests to stay. You truly don't receive the caliber of service that you would expect from a Hilton branded hotel chain. Someone ended up getting shot there a few months later, too. So it's also unsafe.
Vendor response to review
Dear DoubleTree Bride;
I cannot tell you how disappointed I am to hear that your block was not handled in the manner you expected. I can assure you that in the past 2 years we have revamped our sales team and addressed the concerns you listed. We believe every person is important and have a high satisfaction record with our clients for our customer service. I would like to offer a belated apology for your experience and understand how stressful planning a wedding can be.
Please also understand that the safety and security of our guests is our top priority. Unfortunately; random acts of violence can occur anywhere and we were the unlucky host in which the incident occurred.
I hope to have the chance to reassure you to our guest service commitment in the near future.
Yours truly,
Hope Pintado
Sr. Catering Sales Manager
GUEST
This Place has everything you need the menu is excellent! Most of all you access to Friday's! after the wedding rehersal we all wnt to get a bite to eat!
GUEST
GUEST
The Double Tree was the hotel of choice for my out of town guests.. The location was perfect and the staff was very accommodating..Also the quality of the rooms were excellent. I would suggest this hotel to anyone..
Thanks,
Ashley
We had our parents, grandparents, relatives and some close friends stay at this hotel. We thought that it would be better to have everyone stay downtown rather than driving home at night. The hotel was good, they have great security and the rooms are also really nice. Some hotels look nice from the outside in Memphis, but the inside is horrible. We made sure we checked ever room before we booked it.
About DoubleTree by Hilton Memphis Downtown
Congratulations on your engagement!
Thank you for considering the Doubletree Memphis Downtown and taking the time to review our hotel information on hosting your wedding. When you select to host your wedding with us you and your guests can feel confident in each step along the way.
We vow to provide personal attention and care in every detail.
Doubletree by Hilton Memphis Downtown offers everything from the traditional to the exotic for your Big Day. From a formal, candlelit affair to a more intimate, cocktail reception, We can create celebrations both big and small that reflect your unique sense of style.
From formal to more casual, relaxed gatherings, We are here to help you choose the ideal location and plan every detail of your event. With our accomplished event staff, we vow to provide a delightful culinary experience so you can focus on enjoying the company of your guests.
What's your idea of the perfect wedding setting? With Doubletree by Hilton Memphis Downtown your wedding is overseen by a personal wedding planner. Our attentive staff is dedicated to providing an exceptional level of personalized service, to make your wedding day everything you want it to be!
We vow to make your wedding day complete, with a stress-free reception that's a beautiful reflection of you. Our experienced staff focuses on every detail while you and your guests enjoy the party of a lifetime.
To view our custom wedding packages please visit our website: http://memphisdowntownweddings.doubletreemenus.com/index.asp
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entertainment district, has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene.
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