DoubleTree by Hilton Hotel San Pedro

The venue was great. I was so glad my team had it together because the planner I had been working with at the hotel was not there the day of, and she did not give good notes to the person that was in charge on that day. My group had to coordinate everything. The food was excellent, all of our guests kept saying it was the best wedding food they ever had.Overall we had a great day.

We couldn't have found a better place to hold our wedding reception...the food was great, and especially the customer service we received from Nikki Ross...she was so generous to us throughout the entire process...she even upgraded us to the Presidential Suite for our wedding night...she also gave us an additional room that we could use as a dance floor to so that we would have more space...anytime we had to make any changes to our menu, she was right on top of things...I'm very impressed with the entire staff at The DoubleTree Hotel San Pedro...the food was excellent, and especially the appetizers...everyone loved them!!!...I definitely will recommend this Hotel to any person interested in hosting an event...thank you especially to Nikki Ross :)

Nikki Ford, our catering manager at Double Tree by Hilton Hotel San Pedro, was very accommodating. She worked with us on our budget and anything else that we need. Nikki provided us with great ceremony / reception site, & delicious food. I'll share with you something that Nikki did for me that was so sweet. At the line up for the ceremony, she waited with me & my boys to make sure that my dress & my boys' tux were straighten up & in place. I knew it was at the end of her shift. She could have just gone home to her family but she chose to stay & helped us. What a great customer service! Thank you Nikki . . . You are very much appreciated.

Overall, my husband and I were content with the Doubletree for our wedding venue. Unfortunately, we were paying for our wedding. And for the cost, the service and quality of food was not bad. All of our guests raved about their meals- we did buffet, and seemed to enjoy themselves. However, in terms of the planning, it was very difficult to get in touch with our account manager- it seemed she was always gone, sick or "didn't received my emails." We were told many things that in the end did not appear to be true- we were told that our package that we signed up for would lock in all prices. However, with our wedding being the year after we signed the contract, all prices were changed on us stating that since we hadn't paid for the entire event yet, the prices changed. Apparently the deposit and signed contract was not enough. Additionally, we signed up for the highest package in order to get wine for all guests with dinner. But when dinner came, there was no wine- I had to go argue with the onsite manager in order for them to bring out the wine that was already part of the package. Overall, the venue is okay- not exceptional, not terrible. I believe there is room for improvement. In terms of our hotel room blocks, we had very little issues- I called the room management line constantly and had no problems.

We loved how the hotel is right by the water. Our wedding was in August so the breeze was very nice and enjoyable. The hotel is in decent condition also, wasn't to run-down. All of our guests enjoyed their meals. We did have some problems with our catering manager. She wasn't answering my emails and questions clearly. If I wanted straight and clear answers, I had to call her directly. Our guests also had the same problem about the block rooms. Many of our guests were given rooms that had up-charges because the hotel was "booked" and the more expensive marina view rooms were only available. We weren't told that they had to call a specific someone rather than the front desk which was a bit confusing. In the end, the venue turned out to be a success. Our guests enjoyed the scenery and was fairly surprised by how nice the hotel was.

I would NOT recommend this vendor to anyone. They made promises that were not kept including the setup time for outside vendors, meal options, pricing, and accommodations. They kept tacking charges on that were not discussed prior to the event and were not in the contract. When the issues were brought up to management, we were disregarded. They booked additional events in between mine, when we were assured that they would not. This delayed the time my outside vendors could setup, when we were promised a certain setup time. When this issue was addressed, we were lied to and no one would listen to our complaints. My fiance is allergic to carrots and walnuts and we were assured that there would be no carrots or walnuts on his plate....there were. I was promised a checkin time to my suite so I would be able to get ready for my wedding and they delayed it by 3 hours, forcing me and my bridesmaids to get ready in the hotel lobby and bathrooms. When my guests reserved their hotel rooms which were under a room block, they were told that room block did not exist and to try another hotel down the street and then at the last minute, "I'm sorry what was the bride/groom's name again? Oh, we do have a room for you...". My guests were treated like crap! I, the bride, was treated like crap! Overpriced, flaky staff, poor management....DO NOT CHOOSE THIS PLACE FOR YOUR CEREMONY OR YOUR RECEPTION!!!