Driven By Excellence

How does a limousine company work with a status of NON-OPERATING by the DOT. He put my guests in danger since he is not allowed to be operational. Again, his service (limousines and buses) is not authorized by the state of NJ.

I used a bus from Driven to transport my guests from our hotel to the venue and back. The bridal party and myself were present for the return trip. I had discussed the details of the day with John and was assured everything would run smoothly for me and my guests. He said he was going to provide a sign for my hotel alerting my guests the pickup time was 4:45 and the bus would then depart around 5:15. I confirmed these details multiple times with John and his staff. The day of my wedding, I was alerted prior to my ceremony that the shuttle was at the hotel, but the driver indicated to guests that he was not leaving until 6pm. First, some of my guests had been on the shuttle from the time they were supposed to and the driver was attempting to make them wait over an hour before he even departed?!? Second, my ceremony was to begin just before 6pm!!! Not professional or acceptable. After several phone calls, thankfully handled by the staff at The Water's Edge and family members, the shuttle departed and arrived. I was not going to start without these guests, but the later they were, the less time we had to celebrate. At the end of the reception, my venue provides a to-go coffee station for guests. Driven by Excellence should have been aware of this since I was told they had worked with The Water's Edge several times before. The bus driver refused to let people on the bus with the coffee. If this was going to be an issue, I should have been alerted by John at Driven since he does this for a living. Instead, my guests were forced to either forego the coffee or chug a steaming hot cup ASAP. Again, another disappointment. Finally, as a favor, my mom called Driven by Excellence while I was on my honeymoon to make sure nothing had been accidentally left on the bus. She left a message and her call was NEVER returned. The services I used Driven for were pretty straight forward and should have been simple, yet they caused the most aggravation on my otherwise perfect wedding day.

We chose Driven By Excellence several months in advance of our 9/2 wedding because of their impressive fleet, including shuttles needed for a large group of out of town guests. While the vehicles were ideal, excellent quality, and arrived on time, I would NOT recommend working with the company because of difficulties we had with the owner over the contracted price a few days before the wedding. He displayed a lack of professionalism and obstinance over the contract that we agreed to in good faith.
Our initial quote included higher priced vehicles than we ultimately decided upon, due to our tight budget. We revised our request and were given a final contract, with an "all inclusive price.” We paid the remaining balance in full 30 days prior to the wedding, per the contract. We didn’t hear from the company until 11 days before the wedding, when the owner claimed we still owed a $350 balance for gratuity. We pointed out the contract included gratuity, but the owner insisted we pay it because we had lowered the budget. If that was the case, it should have been in the revised contract! Rather than admit his mistake, he continually argued that we were getting a great deal, and called us unreasonable. Upon closer examination at this late date, we found that the math was incorrect in both contracts, in his favor. When we pointed this out, the owner asked us to demonstrate the errors via email rather than check himself, with no apologies. Not to mention that the contract was poorly written with no disclaimers or legal protection for either party.
We paid the gratuity to not jeopardize the relationship, but were not contractually obligated to do so. The process caused an extreme amount of stress and time lost days before the wedding. Regardless of the fact that the cars were great and delivered as promised, it was hardly worth the extreme effort. I would strongly caution against working with Driven By Excellence based on their lack of business acumen and professionalism.

A previous issue with the company has been resolved and I feel confident that moving forward that they will be worthy of using.
The shuttle they provided was new, the driver was...

Joe was a pleasure to deal with! We used Driven By Excellence to shuttle our bridal party to various photo locations in Asbury Park. Our wedding was at The Berkeley on October 9th. We had a rock n roll themed wedding and the Rock N Roll Tour bus totally fit in with our theme. It was a fun, inexpensive way to get to our photo stops and Joe was very accommodating and a pleasure to deal with. Our bridal party had a great time and loved the Bruce tunes! Thanks Again Joe..We'll be taking that Rock n Roll Tour soon!

Joseph helped make our wedding day a huge success. Everything went off without a hitch - the bridesmaids loved their limo, the groomsmen loved the Escalade (as well as the side tour of the pinball museum), and our guests enjoyed the shuttle. Joseph was accommodating throughout the entire process, and we'd definitely recommend him to anyone looking for transportation for their wedding.

Driven By Excellence stands by it's name... They went out of their way to ensure we were completely happy and we certainly were... The entire day ran smooth...Thank you Joe

We hired Joey for our wedding bus to bring our guests from the hotel to the wedding ceremony & reception site, back to the hotel at the end of the night, and then out for the after party. At first, Joey's service sounded wonderful. He was going to provide a personalized letter for our hotel guests. He does not have a license to drive large buses, but he said he would be on the bus with the driver to make sure everything went smoothly. He said he would come into the reception and have the DJ make announcements when the bus was ready to leave. Well, our bus was on time for our guests, which was the most important thing, so we thank Joey for that. However, the letter Joey provided was written poorly, and we had to fix a lot of grammatical mistakes. He was not on the bus on the wedding day, so he could not make sure everything went smoothly. Then, when we went back to the hotel at the end of the night, the driver refused to take us a couple of miles to the after party!!! My husband had to call Joey and have him tell the driver to take us the after party. The driver was double booked! He had to pick up another party nearby, and was probably late doing so because he drove us to the after party. The bus was clean, but the bathroom was locked, and we were not allowed to use it. Thank goodness my husband negotiated with Joey before the wedding and dropped the price from $1400 to $1100. Still, for $1100 and lots of promises, I expected much better service.

From the moment we met Joe, we knew he would do whatever he could to take care of our transportation needs. I had time issues- as the venue was 20 minutes from the hotel, I needed to get bride and groom (separately), wedding party, and guests from the hotel to the venue all before 11am!

Between the giant luxury bus, mini luxury van, and a town car- Driven accomplished it all. He even helped write a schedule and offered a discount to out-of-towners who needed other transportation during their stay. I must have changed the schedule of who was going where at what times at least 3 different times. Joe took it all in stride and did a fantastic job.
In addition to transportation, he even helped me research rehearsal dinner venues just because he's a nice guy and knows the area. The personal service was amazing and is not like any other Transportation service I researched. Call Joe- he will take care of you!