eFavorMart.com

Shady business practices and horrible customer service

On 04/09/13 I ordered ribbon from efavormart to use for a wedding. All of the ribbon needs to match so I made sure all items were in stock before placing my order. On 04/09/13, I received an email stating ALL of my items had shipped. When I received my order, 2 rolls of ribbon were missing. The packing slip included in my order listed the full order as being included. I contacted efavormart and they said they would ship the missing items. A few hours later, Johnathan called to tell me my items would not ship for a few weeks and he tried to convince me to cancel the remaining items. I told him I wanted all of my items or I wanted to return the partial shipment. I was told that I would have to pay a restocking fee and return shipping if I returned the partial order that I received. This was unacceptable because it was their mistake. At one point Johnathan blatantly lied about our earlier conversation (I have the transcript). When I refused to cancel my order, Johnathan said, "OK, you want to cancel your order" then promptly hung up on me before I could restate that I didn't want to cancel. After I was hung up on, I checked the website to see if they listed my item as in stock. It appears that they are no longer selling the item and this is the reason my order was shorted and cannot be shipped. Rather than tell me this, they lied and tried to blame me for their error. If I had know the ribbon was discontinued, I would have never ordered from efavormart. Instead of being honest and upfront, they short shipped my order (and charged me for the full order) and hoped I wouldn't notice. When I did notice, they were rude dishonest, and very unprofessional.

I purchased little round tins and was going to fill them with mints for my wedding favors. First they sent me heart shaped tins and I had to fight to get the right ones sent. They kept telling me I could just keep the heart ones and use those. I finally was able to get the round ones sent to me.
When they got here I tried filling them with my mints only to find that the lids did not lock in place, making them useless. I spent an hour using their live chat trying to explain how the lids not staying on was a problem. The person kept trying to tell me that the lids will stay on the bottom of the tin, not the top, the bottom. She said if I wanted the lids to stay on the top then I couldn't have anything in them.....that is right. She wanted me to keep the tins empty to keep the lids on.
I again had to fight like my life depended on it to get her to understand that the website had false advertising as to how the product could be used and I would not have ordered this item had I known the wouldn't work. Finally she agreed to not only waive the restock fee but that she would email me a return mailing label. And this agreement only came after threatening to contact the better business bureau.
Worst company I have had to deal with and the worst customer service or lack of customer service.

Don't be fooled by their prices.

Takes days to be contacted. Poor quality and wrong color sent on personalized ribbon. Could not even see the silver lettering on turquoise ribbon. Turquoise was a baby blue silver was barely seen yet they claimed it was my fault for ordering light color lettering on light color ribbon. Since when is turquoise a light blue????? They only offered me 30% refund or 50% if I purchase an other item.

Quick delivery, awesome service, will visit again

I ordered my favors from this site and was amazed at the prices. They shipped my favors in record time and they were just as pictured.

Lots of party favors in stock. Good price and variety.

I ordered the silk petals for my wedding, in Yellow and Royle blue. i was happy with the yellow petals but the "royal blue" looked nothing like the picture. they were ugly! thier return policy is horrible and restocking fee is far more than you will pay for the petals. the live chat is useless, they are unfriendly and good use a lesson in grammar.

Gigantic selection of products, site was user friendly, processed order in a very timely manner, and they had tons of cute little novelty items that wowed our guests. Be sure to check out the little tuxedo and wedding dress favor boxes. We used them for chocolate covered espresso beans and they were so so adorable. :-)

We ordered printed napkins, guest towels, conversation hearts, and disposable cameras for my daughter's recent wedding and were disappointed with the inferior quality of the printing on the napkins and conversation hearts. The disposable cameras produced low quality pictures and most of the time, the flash setting did not work.

I am so upset! I just receieved my flowers for my centerpieces and they aren't even close to the colors I wanted. This is the second time I have ordered from this company and everything was wrong. Highly disappointed and WOULD NOT recommend them for your special day.

I'd say the quality of the products are true to value and price of the product. However, shipping can get a bit expensive, so do be careful when ordering. Bulk shipping helps out a lot, but there's no grace what so ever on the first few items, no matter how lite it may be.

DO NOT ORDER FROM HERE!!!!!!!!! This website was recommended by my planner so I thought it would be ok, but they are some of the most unprofessional and rude people I have ever met! I got one order from them and it came quick and arrived in fine condition, so when i went to order the runners for my tables they didn't tell me they weren't available until days after the order was placed. Then when I cancelled and took a few hours to find a replacement runner, they wouldn't add it to the order. They said I had to do a seperate order and that in no way would they help me with a discounted rate for the inconvenience they put me threw for allowing me to order and pay for runners that were not available. All of the women I spoke to through their live chat were rude, short and had bad attitudes. They are also very slow at their job and have horrible grammar and spelling skills. I have one more shipment on the way that they said I can't cancel because it's already in the truck. So I hope that it arrives in decent condition or I might have another review to make.

Spend the extra dollar and go with a company that is decent.

I purchased the favors for my wedding at efavormart.com. My husband and I were very pleased with the quality of the favors. They were beautiful and were delivery just as promised. Would definitely recommend.

I ordered over $300.00 worth of products from the company and I was happy with everything. I ordered tablecloths, favor boxes, cameras, rose petals, votive candles, and a bolt of tulle. Everything arrived quickly and in good condition. Their prices were the best of all the other websites that I checked. I will definitely use this company again.

This site had everything I needed and make planning a wedding on my own, perfect!

This company is a complete SCAM. They are based outside of the US and don't care for customer service AT ALL!!! My mom ordered items for my wedding and then after weeks of not getting anything in the mail she sent them an email saying she hadn't gotten anything and they sent "Seems like your order was lost in transit by USPS.

Our record shows your order was shipped on ****** and you should have received it by now.

You can check with your local post office using Tracking ID# ******* or, we can reship your order again at 50% off of the original price. "

FIRST of all every time we put that tracking number in the USPS tracker it came back as an unidentified number and we even went to the post office and they said that tracking # doesn't EXIST!!! second OF ALL, after hours searching the net for a phone number I had to settle for an online chat representative that after going back and forth finally (and what seemed like against their will) said they'd send another shipment at no cost to us (which made me believe they hadn't shipped it in the first place and worries me as to what the hell they would've done if my mom had not complained and if I had not taken further action to contact...

If anything is not correct with your order, be prepared to be ignored. No phone, fax or human contact. Expect live chat only. Do not order anything that needs to be printed. Ink quality is so poor that there were missing spots without ink. What you can expect is to forever receive e-mail solicitation. Interesting that a company who ignores it's customer's when they have an issue keeps trying to get them to order more products. This company is a joke.

they had everything i wanted as far as flowers and decor and at the right price. everything was delivered quickly

Efavormart.com was a major part of my wedding and reception experience. I used the red silk roses and they were beautiful!

Every item that we ordered fro efavormart was inexpensive, high quality, and delivered quickly. I highly recommend them for your event.

Shipped everything promptly and packaged appropriately. Back ordered table clothes shipped the exact day that they were promised.

The quality of there merchandise is very cheap. i ordered the silk rose bushes and they don't even look close to the pictures on their website. The colors are off and the quality of merchandise is horrible. Save your money and don't order from these people. I am very disappointed with my order!!!

I bought my linens, napkins, cameras, and bubbles from them. Very inexpensive, cheap shipping, fast delivery. It was cheaper to buy the linens than it was to rent from somewhere else!

DO NOT order from this company. They are a scam. Thank god I didn't order a bunch of stuff for my wedding from them and was just testing out two table runners.

Please, brides, do not order from these people. I ordered two organza table runners to test out which one would look better and it's been three weeks and they're still not here. They said that the purple one was still out of stock and wouldn't be in stock until the end of May. The website said it would be in (at the latest) May 4th. So when I finally get these table runners after my June wedding, I'll be sure to immediately throw them away.

I ordered my favors, from efavormart.com my mother-in-law indicated to me. And they have a big diversity of favors, I just wanted little box to put candy on it. And I found the exactly color that I wanted. They shipped really fast and the price is really cheap. The boxes are really cute. I loved them.

I got 2-inch aqua blue favor boxes from efavormart.com for my wedding. They were great! -loved the color and were just as I had pictured. Also, the price was unbeatable. Only negative was that I asked them to send 1 sample favor box and they said no. I was able to talk to a customer service representative through online chat, and I liked that as well.

On time delivery, favors were exactly as displayed on the website. We were very pleased.

We placed an important order for various decorations and favors.
The favors received in our shipment were not what we ordered, so I emailed efavormart customer service to advice them, and the only response was return it at your fee or we give you 30% off.
Sadly this company has no respect for customers and is only out there for the money. They sent me junk favors they had in stock instead of what I ordered. I emailed the customer service manager but no success.
DO NOT DEAL WITH THIS COMPANY IF YOU WANT RESPECT!

DO NOT ORDER flower garlands from this company!!! They were advertised as supersized roses--they are not. The roses are exactly the same size as the standard rose garlands from their competitors. This is such a deceptive business practice. In addition, the garlands have virtually no greenery with them.

Note that they will NOT accept an open package but the garlands cannot be viewed without opening the package! This leaves the buyer with an unreturnable product despite the fact that the product was misrepresented.

I ordered some fake rose petals from them to use in the ceremony and to decorate the tables during the reception. Delivery was faster than expected and the rose petals looked real. I would definitely use them again.

I am so happy with my chair cover and sashes purchase. Definitely order when they have the 10% off your entire purchase (it happens quite often). Delivered quickly and in perfect condition.

I ordered all my flowers for bouquets, bouitineers, and centerpieces from here. It was much cheaper than going to a florist and I was able to keep them afterwards. Shipping was fast and they looked lovely.

DO NOT under any circumstances order from these guys. We placed an important time sensitive order, and specifically chose the very expensive express option.

After placing the order sure enough we got an email with a UPS tracking number, however it did not update for 5 days at which point we tried calling them, (there is no phone number!) the only thing we could do is live chat with someone who was of no help at all. After telling them that the items were useless unless they arrived at a certain date and to cancel the order unless they could get them to us at their expense we were told to "HOLD" at which point the chatter informed us that it was to late to cancel as it had shipped...even though I Was looking at the live tracking on UPS.com telling me it hasn't even been picked up yet..WOW..

So order at your own risk (or at the very least 2 month before your event if you want to take the risk)

Please do a Google search before ordering to read other similar horror stories about this place.

**EFAVORMART**
DO NOT under any circumstances order from these guys. We placed an order
for matches - how hard can that be. They had a limited selection, but thought why not, we liked the one we selected. However, once, we received the order - it looked like a gorilla had stamped our name, date and icon on the cover. You couldn't even tell what it was (bride & groom driving off). Even our names were running together with the ink and we have 5 letter names...

After placing the order sure enough we got an email with a UPS tracking number, however it did not update for 5 days at which point we tried calling them, (there is no phone number!) the only thing we could do is live chat with someone who was of no help at all.

So order at your own risk - I would tell you to order from someone else.
Please do a Google search before ordering to read other similar horror stories about this place.

I ordered table runner and chair sashes very quick delivery I had no problems with this company.

Do not take a chance and ruin your special day!

I own a small business in Toronto, Canada and found efavormart.com while searching for cheaper products. To make the long story short, they sent me the wrong product which does not match the product photo they posted on their website. I contacted them 10 times in total via email and live chat service (they don’t have a phone number for customer services). They only responded to some of them, never clearly answered any of my questions, and kept insisting that they were right even after I sent them pictures of what they have on the website and what I received. It was talking to a brick wall. How can the first thing a customer service representative tells a client is “We sent you the right thing” without even asking for a proof or simply just asking “What is wrong”? Products they sent me are no use for my business and without admitting that they sent me wrong products,

1) They offered me a refund but refused to pay for shipping
2) They changed the product photo the very next day!

Guess what? I actually thought they might do that so I clipped their webpage before they changed the product photo with the date stamped by my anti-virus program. I caught them red-handed. I can’t believe they actually changed the picture to cover up their mistake. I’ve already filed a report to the BBB and I’m looking for other legal avenues to fight them back. I am also going to contact my credit card company if there is anything they could do since this is clearly a fraud. Obviously they won’t be scamming everyone but there are many cases reported online so please do not buy from them and take a chance. They do carry cheap favours but hey, you could be the next victim of their fraud. Please do not take a chance which could possibly ruin your special day!

These people work out of China it seems from the chat sessions, their english is bad from the couple of chats other reviewers have posted. I asked them where they ship from the "Sabrina" was very reluctant to say China, after asking the question again, "if they ship from the 48 states" she replied saying "CA" what american responds with where they live or work by the Postal Code. I'm in Texas, I've never typed TX when asked where I live unless I'm typing my full address. The prices are reasonable, but just don't appreciate being lied to. Also why is it that they only have e-mail/chat communication for customer service? They have no BBB standing I'm guessing due to the fact they don't pay US Taxes(not being a registered business in the USA) or supporting US Job Growth. Just depends on which way your moral compass points.

Overall, I am happy with what I got. Had some issues with the difference in the colors online and in person, got them returned and exchanged. 3 different orders in a total of 2 months. One of the consumers bellow mentioned that the only way to contact them is by e-mail, or live chat. Well.... That's what I thought too when I was going through all the issues because on their website, there's not a contact number posted anywhere!!! BUT... Their number was on my bank statement... lol.. So if anyone needs it in the future it's 626-667-2258. Also, there are a few other "sister" websites under the same "factory"/ "warehouse" Of Ya Ya Creations are
1: efavormart.com
2: tableclothsfactory.com
3: Chaircoverfactory.com
4: craftsnfavors.com
And I am sure there are other as well.

Good but a bit of work. Needed to make the boxes yourself

this site is horrible
i dont recommend this to anyone
this was the conversation that i had with the representative::::




Please wait for a site operator to respond. You are number 1 and your estimated wait time is 0 minutes.

You are now chatting with 'Crystal'

Crystal: Thank you for contacting customer support. How may I help you today?

Elly: hi, i ordered the personalized satin 3X4 bags and when I received them last week i was very unhappy with them..

Elly: the stiches are broken in most of the bags

Elly: as soon as i open the bags the stiches break

Crystal: that may be one or two pcs

Crystal: cannot be the same for more than couple of them

Elly: no its for most of them... i need all of the pieces and most of them that i tried are the same... i just open them and try to put the candy inside of them and the stitches break

Crystal: that means you are putting way too much things inside

Crystal: not the fault of the bag anyway

Crystal: they are gift favor bags mostly for wedding decoration

Elly: i am not putting to much candy. i put like 4 pieces thats not a lot. and that is what i am using them for, its for my wedding. some of them i didnt even put cany inside of them and they are still breaking, so u cannot tell me that its not the bags fault. thats very poor customer service

Crystal: if use carefully, no longer be an issue

Crystal: Is there anything else I can help you with?

Elly: well like i said i am using them carefully, and its a very big issue for me... is there a phone number where i can call because i am receiving very bad customer service from you.

Crystal: All support is done in writing only. Via Chat / Email.

Elly: well dont worry i will make sure i leave a very bad review.. thank u i am very unsatisfied

Crystal: Thank you for visiting. Happy Shopping!

Chat session has been terminated by the site operator.

i got table overlays, flowers and flower petals from them, they came very fast and were pretty too.

I ordered my party favors, they were very nice and arrived in a timely manner

They offer great selection and prices for many items. I found the price for the organza bags and silk flowers to be very reasonable. Super fast shipping and great customer service. I highly recommend this vendor for your wedding/craft needs.

Great deals, especially when you need to buy in bulk. Customer service is a bit weird as there is no number to actually call, but once you can get through online, they do what they can to fix what might have gone wrong.

Was looking for cupcake and cake stands and saw their rock-bottom prices. When I was inquiring with customer service about the details, the representative 'Tabitha' recommended cupcake purse favor boxes to go with my order -and these boxes were A BLAST! My friends kept asking them where I got them and I gave them the website but the boxes were SOLD OUT. My friends are definitely looking forward to buying some goodies themselves from this site ~wink

This was a great way to get all my decorations, favors and gifts for a great price and in one place. When they got part of my order wrong they replaced it for free and let me keep the mistake. I highly recommend.

The favors were very nice, but customer service not so much...I actually found the person I was chatting w/on-line kind of rude!! They do not have a ph#, so you have to e-mail them or do a live chat. It takes a while sometime as you're typing for them to respond. I had to change the shipping which they did and I got my favors at a perfect time for my wedding...which is great! I would use them again, but it would be nice to have a ph# to contact them...especially if you have a quick question. The favors I used were pretty affordable compared to other websites.

shitty flowers n customer service ignores u

HORRIBLE. That's the only way to describe their products and their customer service. Their tablecloths are cheaply made from an inferior fabric and are falling apart after 1 use. Their chaircovers are so thin you can almost see through them and not only are their products terrible, they are extremely uninformed and have an "I don't care" attitude. I'm going back to the old co. I used before. They may be a little higher price wise but the products are SOOOO much better. I will never order anything else from them

I got my centerpiece vases and favors from them...They had great prices and delivered my vases unbroken

THE FAVOR WAS JUST RIGHT AND IN EXPENSIVE AND THE FORAL WAS GREAT. DELIVERY TIME WAS QUICK

I was quite pleased with this vendor. They have a great variety. My favors were delivered in a timely manner. They were inexpesives yet NOT cheap. All was good until just now when I did an online chat with a representative and after she answered my question she never even responded to make sure she had done all she could to help me. I was happier with them just before I decided to write this review!

I am always the biggest fan of those in the hospitality industry and was so disappointed by this company...below is my conversation with "Lucy." Also, I was called immediately after I complained by Jonathan who hung up on me...

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You are now chatting with 'Lucy'
Lucy: Thank you for contacting customer support. How may I help you today?
Taryn: Hi there, I'm interested in the pintuck tablecloths, I just had a few questions
Lucy: yes how can i assist you with that?
Taryn: Are they closer to a satin or polyster?
Lucy: closer to satin i would say since its shiny finish like satin as well.
Taryn: perfect. and if the tables are 60 inches in diamter, and I would like the tablecloths to go to the floor, I should order 120 inches correct?
Lucy: yes you will order the 120 round
Lucy: so it will reach the floor if the table height is 30inches
Taryn: is that average table height?
Lucy: yes thats usually the standard height for most tables
Taryn: ok and if I ordered 10 of those tablecloths tonight, in ivory, when would they approx. arrive?
Lucy: if being shipped within 48 states in the US .. you can choose flat rate shipping which takes 7-10 business days to arrive to you
Taryn: ah ok that's cutting it close. bridal shower is on october 16; would you recommend i go somewhere local instead?
Lucy: if you need it by oct 16th it will arrive in time
Taryn: from working with other customers, have you noticed it arrive closer to 7 or 10 days? I am in boca raton, florida
Lucy: since you are ordering 10pcs
Taryn: do I need someone home to sign for them?
Lucy: no
Lucy: unlikely it will be signature requested
Lucy: but its always best to put in the shipping address where someone will be available to pick it up
Taryn: ok perfect; and I basically am ordering 6 of them for the round table cloths and then 4 more to accent rectangle tables for the cake, food & drink, presents, and guest sign in table, does that sound ok? The tables they're being used for as accents are six foot rectangles; if the round overlay is ivory, what color should be the rectangle? and should I order shorter rounds to accent the six foot rounds or are the 120 in good for these too?
Lucy: yes you can use the 120 round as well if you like
Taryn: will they hit the floor? I don't want them to lay too low
Lucy: 132 round fits better however not too much selection and color available for that size and only available in polyester
Lucy: hang length is approx 24inches
Lucy: on a 8ft round table.
Taryn: so if i got the 120 in, would it look ok? they're 6 foot
Lucy: shouldnt be a problem
Lucy: might not hang as long as the 60inch round
Lucy: but it should still be okay .
Taryn: on a typical 6 foot, length to the floor is 30 inches as well?
Lucy: it will be best if you can measure the height .
Lucy: standard table height is 30inches
Lucy: but iam not sure if the height of your table is 30inches
Lucy: Is there anything else I can help you with?
Taryn: i just need more insight into standard 6 foot tables
Taryn: i assume they're generic
Taryn: but i need the dimensions to make sure the rectangle as the base hits the floor, and that the round over it won't
Lucy: so its a 6ft rectangular now ?
Lucy: no round tablecloth will not work .. if 6ft rectangular you will need to use the 90x132 to hang all the way to the floor.
Taryn: yes rectangle over the 6 foot tables with the circle overlay to accent that won't work?
Taryn: i have 6 60 in and 4 6 foot rectangles to cover
Lucy: yes you can use a square overlay on top of a rectangular table
Lucy: its fine.
Taryn: so will circle look okay over a rectangle?
Lucy: no ..
Lucy: which is why i told you to order the 90x132 for the 6ft rectangular table
Lucy: http://www.efavormart.com/search.aspx?find=90x132
Taryn: yes i know you said that
Lucy: okay ..
Taryn: i don't think you understand what im envisioning
Lucy: while you are still online browsing at our wonderful items. . do you have any further questions for me?
Taryn: Yes, do you have manager contact information? i'm really surprised that i don't feel like I'm speaking with a professional...I'm learning through this process, and I feel hesitant to ask you advice on things...sorry to bother you
Lucy: yes sure whats your contact number#?
Taryn: *** *** ****
Taryn: my last name is ******
Taryn: do you have a reference or employee number I am able to refer to? I have our conversation saved but just in case
Chat session has been terminated by the site operator.

I did not have a good experience with this company. They ran out of the color I chose for a bulk shipment and rather than tell us, they sent us only half of our order and didn't tell us things were missing. Once the order got to my house. I was given the run around by customer service. I didn't get a refund for the missing parts but instead was given a discount on future orders (which I won't be making). Looked like a good buy originally on the site but not very good service. I won't be ordering from them again.

I wanted to find folding hand fans for my wedding. With efavormart, I was able to purchase one fan (Asian silk folding fans) of different colors to see the color and quality. They were beautiful and reasonably priced. I then ordered the quantity I needed, and they arrived when promised. This company charges a set price for shipping which was extremely reasonable. I had no problems with my order or the quality of the order.

I purchased all my napkins, runners and escort card holders from efavormart. At first they were awesome. Quick to deliver and got everything just fine.

BUT, then I placed an order and later found out the item was back ordered. It turned into a nightmare trying to get answers out of anyone with their "customer service." They do not have a phone line so you can only chat online with someone. I chatted with 2 different people, both who basically said they would not do anything to rectify the fact that they would not have my napkins in when they provided me with a date for shipment of May 31, 2011. Then after speaking with one girl I got an email stating they were shipping with the tracking number. Well a week later I checked status and they were never shipped. So once again I was stuck chatting with someone online. She stated they were not in stock and had not been delivered but could not explain to me why I was lied to a week earlier.

While the website does provide a cheap alternative for purchasing linens and my tables looked amazing, I would NOT recommend working with this company simply based on their deplorable customer service.

i ordered the six tier cupcake stand. it arrived wrapped in a beat up carton and the item was wrapped in only cellophane. three of the six plates were defective (warped and scratched).
i've emailed them several times asking for a full refund on both the merchandise and shipping. they have said they will waive the restocking fee of 20%. we have gone back and forth a few times. i detail reasons that i'm entitled to more and they give me the same reply without addressing anything i've said.
i'm very glad that i purchased only one piece from them.

My Fiance and I decided after reading all of these reviews, that we would have a little fun with this company to show how HORRIBLE their customer service REALLY is. Take a look at what you're giving your HARD EARNED dollars to (keep in mind, this was all a joke on our part but it's unbelievable that they can talk to people they way they do. Wait till you get to the part where she actually suggests I go to Party City instead).



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You are now chatting with 'Lucy'

Lucy: Thank you for contacting customer support. How may I help you today?
Brittany: Hello Lucy
Brittany: I'm about to make a really large order and I wanted to know what the return policy is just in case
Brittany: Hello?
Lucy: http://www.efavormart.com/return-policy.aspx
Brittany: Yes, I read that, but your return policy says un-opened
Lucy: you can return it back to us within 30 days since you have received it
Lucy: for either exchange or refund .
Brittany: So my question is, if I open the box, and open a sash (which will be part of my order) and it's not the quality or color I'm looking for, and say I order 300, would I only be eligible to return 299 because 1 has been opened?
Lucy: if you opened then WILL NOT be able to refund or exchange
Brittany: So if I open the box containing the sashes they cannot be returned?
Lucy: opening the box is ok
Brittany: In other words, if I receive the package, and open it to look at them and inspect them, they cannot be returned?
Lucy: if you remove it from the wrapper and return back to us all opened then you WILL NOT receive any credit for it.
Brittany: I understand without the caps.
Brittany: That's not necessary. So Basically
Lucy: great
Brittany: I cant open it to make sure it's nice
Brittany: I just have to hope before I open the plastic that it's perfect
Lucy: if you remove it from the wrapper and return back to us all opened then you WILL NOT receive any credit for it.
Brittany: Again. No need for caps.
Brittany: So basically
Lucy: Is there anything else I can help you with?
Brittany: What you're saying is
Brittany: I am not allowed to inspect even one of the sashes or it will not be eligible for return?
Lucy: bottom line .. if you remove from the wrapper and inspect make sure you fold and put back exactly as is if you plan to refund
Brittany: What is the max amount of sashes I can order without them being backordered?
Lucy: iam not sure
Brittany: I need A LOT
Brittany: Possibly 4K
Lucy: since you didnt tell me the color or material you need
Lucy: yeah ?
Brittany: Satin Yellow.
Lucy: we should have enough
Lucy: please go ahead and place your order online
Brittany: Okay, so basically I can open it as long as I refold it back the way I found it (on one), but if my dog happened to drop a hair in the box it wouldn't be returnable
Lucy: then u pick up that dog hair from the box and return it back to us
Lucy: Is there anything else I can help you with?
Brittany: What if I don't notice the dog hair
Brittany: That's what I'm saying.
Lucy: then use a magnifying glass to inspect before you return it back to us
Lucy: : )
Brittany: Okay, regardless. That's obviously a touch subject. Now, regarding your balloons. What is the PPI on them?
Lucy: PPI ?
Brittany: Or at least the max diameter that they can be inflated to?
Brittany: PPI...Pounds Per Square Inch
Lucy: these are standard size balloons
Lucy: so standard size balloon size once inflated
Brittany: Alright. They will do. Regarding bubbles, how many individual bubbles (estimate I know it's not possible to get exact amounts) can I get out of the cowboy boot bubble pack?
Lucy: individual bubbles
Lucy: what exactly do you mena
Lucy: mean
Brittany: As people are blowing bubbles, how many will tehy get out?
Lucy: it comes in 24 in a pack
Brittany: They want bubbles everywhere.
Brittany: So I don't know if we should supply people with two boots bubbles per guest.
Lucy: feel free to purchase i pack and blow it yourself to see .. because answer my vary to your question
Brittany: Okay. Can do. Do you guys have bachlorette party supplies?
Lucy: what would that be ?
Lucy: be more specific?
Brittany: Like phallic straws, phallic cake pans
Lucy: sorry we dont sell adult products here
Brittany: Oh yeah no it's just Bach. Party supplies
Brittany: Regardless that's fine. Okay, what is the CSI on your Taffeta Fabric?
Lucy: csi ?
Brittany: Crinkle per Square Inch
Lucy: Thickness: 135gsm (grams per square meter)
Brittany: But what's the CSI?
Lucy: Is there anything else I can help you with?
Lucy: Thickness: 135gsm (grams per square meter)
Lucy: Thickness: 135gsm (grams per square meter)
Lucy: Thickness: 135gsm (grams per square meter)
Lucy: Thickness: 135gsm (grams per square meter)
Lucy: Thickness: 135gsm (grams per square meter)
Lucy: Thickness: 135gsm (grams per square meter)
Lucy: Thickness: 135gsm (grams per square meter)
Lucy: Thickness: 135gsm (grams per square meter)
Brittany: Oh Okay. But does that include the Crinkles?
Lucy: mmhmm
Brittany: GOT YA
Lucy: Is there anything else I can help you with?
Brittany: Is the process by machine or hand?
Lucy: machine and made in china
Brittany: the bride is a huge eco fan. She will not take products that are made by chinese children.
Brittany: Can you assure that these are not sweatshop items?
Brittany: I'm sorry to ask but she's EXTREMELY picky.
Lucy: too bad for her .. 100% of all things are made in China nowadays
Brittany: But do baby hands touch them? That's her big deal.
Brittany: Woman doesn't even shop at wal mart.
Brittany: It's weird.
Lucy: yeah even abercrombie and fitch is made in china too .. its weird
Brittany: What is Aber and Fitch?
Lucy: google it
Chat session has been terminated by the site operator.

________________________________________________________________________

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You are now chatting with 'Lucy'

Lucy: Thank you for contacting customer support. How may I help you today?
Lucy: hi brittney u got more questions for me ?
Lucy: i'll be more than happy to assist you further
Brittany: Hello
Brittany: Yes. You ended our chat or did we get disconnected?
Lucy: we got disconnected
Lucy: did you call your internet provider to find out what was wrong ?
Brittany: Oh okay. Nope it's working again
Brittany: thank gosh.
Brittany: We're together again so that's all that matters.
Brittany: Now, what are your expected delivery times?
Brittany: If I ordered the 4K sashes, would they all come at the same time?
Lucy: where is it being shipped to ?
Brittany: Is it ground the whole way?
Brittany: California
Brittany: Or is it Air shipments?
Lucy: ground
Brittany: By any chance, is the shipment going to fly or drive through Nevada?
Lucy: 4k worth of sashes or 4000 pcs worth of sashes
Brittany: 4000 pieces.
Lucy: if you need it ship to nevada then enter a nevada shipping address
Brittany: My client has a HUGE problem with Nevada. She tweeted to her fans about it.
Lucy: uh huh
Brittany: No, she just doesn't want it driving through or flying OVER Nevada.
Brittany: Either take me seriously or end this chat. This is a high dollar client and I'm trying to make this wedding come together quick enough.
Brittany: I have to ask these questions in order to satisfy her and get myself paid.
Brittany: You should understand that. This is a tough business and you have to deal with A LOT.
Lucy: mmhmm .. well iam not sure which route it will go through
Lucy: they could go thru nevada or perhaps not ..
Brittany: Okay, well lets confirm that we won't tell her if it does right?
Brittany: If she were to call and ask you'd tell her no right?
Lucy: mmhmm
Lucy: yeah
Lucy: i tell her no
Lucy: so you ready to place the order for them?
Brittany: Yeah getting ready to. Last few questions.
Brittany: Regarding the vases, are they glass?
Lucy: yes vases are glass items
Brittany: Okay. Making sure. I bought some once and they were plastic.
Lucy: all vases are glass.. we do not offer plastic for them
Brittany: It didn't go over well.
Lucy: : (
Brittany: Okay, with the Gold Plated Unity Candle holder, is it real gold?
Lucy: for the price we offer .. no its not 14k gold
Brittany: They only want it if the thing is solid gold and that price is a little high
Brittany: Yeah that's what I thought.
Lucy: yeah
Brittany: With the LED tea lights, is it true LED?
Lucy: yes
Lucy: tru LED
Brittany: Is it the HD LED?
Lucy: AMOLED
Lucy: no simple LED light
Brittany: With the tea lights that float, what is our possibility that those things will flip over and put themselves out?
Lucy: they dont float m'am
Lucy: they are simply regular tealights running with a battery .
Brittany: I see floaters
Brittany: Shaped like roses
Lucy: they dont float
Brittany: It says rose floater
Brittany: is that a lie?
Brittany: Can i link you?
Lucy: they dont float
Lucy: its jus a picture
Brittany: Well
Brittany: You have a whole page of candles
Brittany: deditcate to floating
Brittany: http://www.efavormart.com/floatingcandle.aspx
Brittany: So these DONT float? the rose ones?
Lucy: yeah those will float
Brittany: I thought so.
Lucy: its the CANDLES you are refering to .. not LED tealights.
Lucy: great
Brittany: I was never referring to those LED lights floating
Brittany: Yessh
Brittany: You want us to start a fire or something?
Brittany: Haha
Brittany: Okay seriously,
Lucy: ?
Brittany: Do you have any of those candles that you can't blow out? You know the ones that you blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow AND THEY NEVER GO OUT!
Lucy: you are having some fun .. so what else can i help you with ?
Lucy: yeah we do
Lucy: youwill buy the ones that doesnt require fire
Lucy: which is
Lucy: the LED tealights
Brittany: No those are LED lights
Lucy: which runs with a battery and not fire
Brittany: That's not the candles that trick people
Brittany: These require fire.
Brittany: Do you sell these trick candles?
Brittany: She wants to put those in the table settings.
Lucy: yeah we do .. start a fire huge enough so you it wont go out when u blow
Lucy: but need to call 911 and have a fireman put it out ?
Lucy: Is there anything else I can help you with?
Brittany: Wait? I'm really confused.
Brittany: That's what you're telling me I should do?
Lucy: yes because besides that .. we do not have any that will continue to burn and not burn out
Brittany: can I speak to your manager because I Feel like you don't have my client's best interest in mind by trying to murder them via death by fire.
Brittany: Of course EVENTUALLY they burn out.
Brittany: Duh.
Brittany: They can't burn forever.
Brittany: Only the eternal flame can do that.
Brittany: And no one knows where that is.
Lucy: great ... u just answered your own question then
Brittany: What was my question?
Brittany: I didn't ask for an eternal candle
Lucy: Brittany: Do you have any of those candles that you can't blow out? You know the ones that you blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow and blow AND THEY NEVER GO OUT!
Lucy: yeah only God would have those.. Pray to him see if he can send you some from heaven
Lucy: Is there anything else I can help you with?
Brittany: No I Didn't mean it would burn through the table and the floor!
Brittany: God? Please don't bring religion into this transaction.
Brittany: Now where is your manager?
Lucy: uh huh
Brittany: You're trying to harm my guests
Brittany: Besides, anyone knows, if we're discussing eternal flames, wouldn't that be "hadies"
Brittany: Okay regardless
Brittany: With teh placecard holders
Brittany: What size are they?
Brittany: Like compare it to a stack of quarters
Lucy: yeah my manager actually isnt available to answer ur such simple minded questions .. iam sorry about that
Brittany: how many dollars?
Brittany: Simple Minded?
Brittany: Do you kiss your mom with that mouth?
Brittany: Good grief.
Brittany: Alright Lucy, I'm sitting here searching online still while I pile up this order that's going to cost me an arm and a leg till I get paid, and I just found some website dedicated to your online store sucking.
Brittany: What do you think about that? I think that's awfully uncalled for don't you?
Brittany: Lucy?
Lucy: you do have the right to purchase elsewhere you know
Brittany: Why would I purchase elsewhere?
Brittany: Can you recommend some sites?
Lucy: iam sorry you feel that way about us but nothing i can do because we do satisfy a majority of our customers
Lucy: yeah
Lucy: party city
Brittany: I didn't say I made the site?
Lucy: or drive to the nearest walmart yourself to buy it
Brittany: I told you my client does NOT do Wal Mart
Brittany: She hates sweat shop products.
Lucy: mmhmm
Brittany: Rumor is, all theirs are.
Lucy: Is there anything else I can help you with?
Lucy: Is there anything else I can help you with?
Lucy: Is there anything else I can help you with?
Brittany: Is Party City more affordable?
Brittany: Is that why you're suggesting party city?
Brittany: Are their products chinese kid made?
Brittany: Lucy?
Lucy: call their store manager and find out .. i do not know the answer 2 that.
Lucy: Thank you for visiting. Happy Shopping!
Chat session has been terminated by the site operator.
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Please wait for a site operator to respond. You are number 1 and your estimated wait time is 1 minutes.

You are now chatting with 'Lucy'

Britt: There you are!
Britt: Lucy, are you there?
Lucy: do you want amanager to call you instead?
Britt: Are you the only customer service rep the company has?
Britt: Yes.
Britt: Yes I do.
Lucy: give us a number he will call you
Britt: When will they call.
Britt: I need someone to call right now.
Lucy: my manager will call you now
Britt: xxx-xxx-xxxx
Britt: I'm waiting.
Britt: No one is calling me.
Britt: My phone is doing anything but ringing.
Chat session has been terminated by the site operator.
_______________________________________________________________________________

They then called my Fiance and had an attitude the ENTIRE time. The manager basically told us he didn't care what his rep said and or did because we prompted it due to SO MANY QUESTIONS. Are you kidding me? The customer is ALWAYS RIGHT. I don't care if someone asks how many stitches are in a two mile table cloth. The customer is always right.

HAHA Then my Fiance decided to tell him he won 4,200 because he was on a radio contest! He bought everything 100% hook line and sinker!

Final Chat:

Please wait for a site operator to respond. You are number 1 and your estimated wait time is 0 minutes.

All operators are currently assisting others. You are number 1 and your estimated wait time is 0 minutes. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Lucy'

Lucy: Thank you for contacting customer support. How may I help you today?
Bill: I wanted to order table linens, but on your website you only have canary yellow. Is that standard yellow?
Bill: Or is their a difference?
Bill: We just powned your boss
Bill: You're both idiots.
Bill: Tell your Manager Jonathon I hope he enjoys that 4200 dollars
Bill: Peace Beach.
Bill: And thanks for getting us your number. Which will be published in our review!
Bill: Really. Tell Jonathon stop calling. He's only embarassing himself.
Bill: IT was a joke.
Bill: There's no 42 Days of summer contest.
Bill: And there's definitely a 107. Radio Station, but....They definitely not giving you any money because your customer service is a pile of garbage. And I cannot wait to publish this review on our website! I LOVE WRITING WEDDING BOOKS!
Bill: BYE!
Lucy: right ..
Lucy: he called u skype ..
Chat session has been terminated by the site operator.

Save all future brides trouble. Do NOT use this site. You will get what you paid for. If you contact "customer service" (by the way the only way is through email and chat) they are EXTREMELY rude. If you stay professional, they will not use any professional writing. If you asked if they received your email, they will state you emailed wrong, although you pasted the email directly from their site. I thought this was a good way to go because I wanted an inexpensive wedding, but with all the drama and rudeness from this site... I should have paid extra for better.

For those that agree, we need to report them. I will shortly. Do not let them keep getting away with this! http://www.la.bbb.org/business-reviews/Party-Supplies-Retail/Ya-Ya-Creations-in-City-Of-Industry-CA-13186051

I ordered over $400 in table linens from this company. When i returned from a 3 day vacation (that's right, 3 days!), I found that my shipment had been sent back to efavormart, because i wasn't there to sign for it.

When I explained to the "live help" lady, Christine, my situation, she was incredibly rude and told me it was my fault for being out of town. I told her that I never opted to have a signature requirement (and it doesn't say it anywhere on my receipt), and that the contract her company has with UPS is out of my control. I simply asked to have the package resent, and after telling me how it was my fault, they wanted to charge me $54.92. I'm requesting a full refund.

BEWARE of this company! Appalling customer service!

Do not deal with this vendor. As noted by SEVERAL other reviewers below, they are awful to deal with. I ordered favor boxes from them. I took one out and my (now) husband and I tried to put it together - it was a nightmare! Could not even imagine how long it would have taken to put together 50-60 of them, so I wrote requesting to return them or exchange for something else. I was told once something's open they won't take it back (mind you, they were wrapped in saran wrap). After bitterly complaining, they agreed to take item back. It cost me over $10 to return them, and for the $55-60 I spent, they credited me $26! I was so furious, I will never use them again. Spare yourself the aggravation and deal with a reputable company with a reasonable exchange policy!

I purchased the silver boxes with lids, cheapest price online and in stores. Great quality and easy to assemble! I got my shipment way before expected!

Do not order from this company!!! I ordered Blue Rose Petals from here for my daughter's wedding. They were awful looking!!! They looked like some young kids just cut small pieces of material out to different sizes. I was going to order more from this site, but after I received these ugly things, I will not order anything else. Plus, they have no phone number to contact them......What a Joke of a company!!! Good thing the wedding isn't until Sept., at least we have time to find the rose petals elsewhere.

Ordered my flowers from here. Very good pricing, very good flowers. If you are a hands on type of person or DIY person then this would be for you. Ordered these flowers & made my own bouquets.

"The day before my wedding, while putting together the centerpieces I found that the bowls I bought from efavormart were of such poor quality that they broke/ shattered when water and/or rocks were put in them. I watched in horror the day before my wedding as one by one each of my centerpieces shattered spontaneously. I have several photos to show the damage, and will be contacting my credit card company to dispute the charge.
I not only had to clean up 14 shattered bowls, but had to spend additional time and money finding an alternative centerpiece solution, the day before my wedding."
Above is a potion of an email I sent to the company earlier today, and I'm awaiting a response. I asked for a full refund on my purchase. I will update my review when I have heard from efavormart.

I just ordered IVORY chair covers from efavormart...they came today and are white chaircovers...I went online to talk to customer service and I was treated like an idiot. Putting the customer first is not a priority for this vendor. I had to literally just take a picture of the chaircover and send it to them to prove to them that they are white not ivory. what kind of crap is that? Here is the convo their representative had with me:
Christine: Thank you for contacting customer support. How may I help you today?

Mary: Hi, my order of chair covers came in today. However, they are white when I ordered ivory.

Christine: Our light ivory covers are indeed light ivory. it is often mistaken for white color. If you look at it by itself, it may seem like white color. but once compared to a white cover - there is a big difference.

Mary: it looks alot more like ivory on the online pic

Christine: our ivory is offwhite

Mary: ok... its hard to see any difference

Christine: they are ivory

Christine: and our white is snow white

Mary: they arent ivory if you compare them to my dress and what it looks like online

Christine: can you please check the label

Christine: on the bags

Christine: what it indicates

Christine: must be a code

Christine: give me that code

Mary: all it says is chair cover folding #2

Christine: check the platic wraps

Christine: there is one sku code

Christine: plastic wrap

Mary: im looking on all of them there is none

Mary: the sashes say their color

Mary: but thats all it has on the covers

Christine: please check the plastic wraps

Mary: there is nothing i checked i have the one out of the plastic and there is nothing on it just "chair cover folding #2 made in china"

Christine: there must be a color code

Christine: there please check that

Mary: where can i look...there are no tags

Mary: nothing on plastic

Mary: or the cover

Christine: check the plastic bag

Mary: i did

Christine: or please

Christine: send us the picture of the chair covers

Christine: for review and resolution

Mary: ok how do i do that?

Christine: Please send pic(s) of issue along with order# and brief description of problem to sales@efavormart.com, for review and resolution. Also please take count of how many pieces total that you have an issue with in the email as well.

Mary: ok

Christine: Is there anything else I can help you with?

Mary: no

Christine: Thank you for visiting. Happy Shopping

.

If I could, I would give this company 0 stars.
I had ordered some items from efavormart for our engagement party. Unfortunately, the packaging was H-O-R-R-I-B-L-E! It's really annoying because these gift items aren't presentable anymore! Now we have to spend more money trying to find something else to replace our original idea.
Learned a huge lesson and will never recommend this company to anyone. So if anyone's thinking about buying something...do yourself a favor, and put your money towards a company that will give you great quality for the price you pay!!

Got what we ordered quickly, and as described online. Very happy with the experience.

I bought chocolate brown table runners and couldn't be happier with the price and quality!

Items received were exactly as seen on site and in some cases even nicer than I saw, very quick service and packaging was professionally done.

DO NOT USE THIS SITE!!!

I bought yellow carnations for my centerpieces. Got the order at in a reasonable time, however they are orange. So i had a conversation with the lady "Jen" who from an earlier post is the general manager.

here is the post...
Learn from my mistake... Please use a different site.

Please wait for a site operator to respond.
You are now chatting with 'Jen'
Jen: Thank you for contacting customer support. How may I help you today?
michelle: i ordered flowers and super excited that they arrived
michelle: but they are not the color that i ordered
michelle: so i need an exchange
Jen: Return for exchange
michelle: we opened the box to check them out
michelle: when it says original sealed box if is refering to diffrent packages? and not flower shipments
Jen: it's it's fine
Jen: flowers, we know they come in bags
michelle: okay, its the companys mess up so will my entire order inculding shipping be reimbursed?
michelle sanford: because i have to pay to send them back
michelle: to get the ones that i actually ordered
Jen: they are not the color that i ordered- what did you get?
michelle: i got orange i ordered yellow
Jen: that is the correct color
Jen: that is the yellow for this item
michelle: its not the color
michelle: the picture on the site has yellow. bright yellow canary carnations
Jen: http://Carnation Flowers-Yellow
Jen: http://www.efavormart.com/carnation-bush-yellow-1-1.aspx
Jen: it's a dark ornage looking yellow
Jen: same as photo
Jen: there is no error
Jen: if you want to exchagne somethig else, you can
Jen: but if you exchange to yellow, same result
michelle: i did not pic that one
michelle: thats not what they look like
michelle: they look yellow in the pic... which is what i was expecting
Jen: they are as pictured
Jen: it's an dark orange looking yle
Jen: not as your imagined. a pale yel
Jen: there are no other yellows
Jen: Return for refund
Jen: Return for exchange
Jen: if you want another color, you can exchange
Jen: if you want pale yel. please return, there is nothing to exchange.
michelle: not orange.. they say nothing about being orange
michelle: hold on
Jen: it'snot orange. it's eaxclty as shown on the photo
Jen: yellow with dark tips that looks orange.
michelle: so if its not what it looks like on your site... because they look yellow to me and they are more orange. if i refund them because they dont look anything like the picture you have on the website do i have to pay a restocking fee
Jen: yes, because that is the correct item and it is the one on the photo
michelle: can i possibly send you a picture of the ones that i recieved so you can see that they are not yellow.
Jen: you can. but from the description you gave me. that is the correct item
Jen: that flower's yellow is dark. i know
Jen: it's almost like a dark yel / lt orange.
Jen: but that is what we've always had. same as photo
Jen: all our other flowers are a pale yellow. it is a big difference. I know that.
Jen: but again, it is same as photo. so there is no error on shipping
Jen: but if you want to send me a photo, certainly. just so I can make sure it's not orange
Jen: becuase orng on this one is almost reddish. overall colors on this flower is much darker than our other flowers.
michelle: okay then... thanks for your help. i just wish that the company would have put in captions somewhere that they look more orange in real life then not carnation yellow (meant Canary)
Jen: we go by the name given from manufacture and photo.
michelle: im not talking about photo completely. if it looks like its more orange in real life then in the captions below you should warn people that it look more orange to the eyes then yellow. thanks for your time.

So i got orange flowers... you be the judge... look at the link she sent me and tell me where the orange is in the flower? and im not talking a little orange they are all orange... no yellow to be found...

Just dont use them... they are rude! and you will loose your money.

Unbeatable prices on tablecloths. Cheaper than rental. Items missing from order will take months to be resent and will be sent via USPS standard. If you get your whole order service is fast and great quality, but if something is missing this site is a nightmare.

This place was great!

I ordered favor boxes and also place card holders...BOTH were gorgeous in person, shipped fast and the cheapest I could find anywhere...

Everyone at the wedding loved my silver boxes filled with chocolate and equally loved the frame they took home!

Thank you efavormart!!!

DO NOT USE THIS COMPANY LOOK AT THIS CHAT I HAD WITH THE "GENERAL MANAGER"
Please wait for a site operator to respond.

You are now chatting with 'Jen'

Jen: Thank you for contacting customer support. How may I help you today?
vanessa: I was given this code GC138455772144217 and I tried to apply it to my current order and it is not working, can you tell me why
Jen: le tme chk
Jen: are you entering it in the gift certificate box?
vanessa: yes
Jen: be sure there is no SPACE at the end
Jen: that would cause an error
vanessa: no space at the end?
Jen: ya,
Jen: don't put 217(space bar)
Jen: that would cause error
Jen: just the #s only
vanessa: i dont understand what you mean by that, i enter the whole thing including the GC correct?
Jen: GC138455772144217
Jen: just this
Jen: no spaces at the end
Jen: GC138455772144217 - i've checked this. this is already used up.
Jen: have you used this on another orde alraedy?
vanessa: no this is my first time trying to use it
vanessa: what was the oder that it was used on?
Jen: I'm looking it up
Jen: what was the amount for?
vanessa: they never told me, it was supposed to compensate for wrong pricing
Jen: can you copy me that email.
Jen: I'm not finding any recnet orders that used GC138455772144217
Jen: this seems to be an old code.
vanessa: it wasnt an email it was during one of these chats
Jen: ok, I see
Jen: back on Dec 9
vanessa: i guess i dont know the date
Jen: 521744
Jen: ok let me pull this order
Jen: this is back 4 month ago order
vanessa: what?
Jen: prices has gone up considerably since then
Jen: raw material costs has shot up more than 50% since 2 month ago
vanessa: which is why they gave me that code
Jen: the price now is what it is now
Jen: that is a code given on Dec 9, 2010.
Jen: which was good for that time only.
Jen: it is now March 2011.
vanessa: but they didnt say that i had to use it right then
Jen: costs has risen again since then
Jen: the price now is what it is
Jen: we cannot use that price. that is below cost.
vanessa: like i said they did not tell me it had an expiration date
Jen: again, Jen: we cannot use that price. that is below cost.
vanessa: again, there was no set date as to when i had to use it.
Jen: well, the G/C is expired. and no, we will not offer that price again. perhaps when raw material prices goes back to normal, we may be able to offer it, but right now, the price online is what it is.
vanessa: I would like to speak with a manager then because they should have told me that i needed to order that day other wise it would not be honored
Jen: there is no need. I am the general manager
Jen: and I'm giving you the answer here.
Jen: well, the G/C is expired. and no, we will not offer that price again. perhaps when raw material prices goes back to normal, we may be able to offer it, but right now, the price online is what it is.
vanessa: there is a need because this is not right what you are doing, you gave a code did not tell me when i needed to use it by and now you are telling me it is expired?
vanessa: then I want to speak with the owner
Jen: yes, nor did we say it's good forever
Jen: nothing is forever
vanessa: 3 months is not forever
Jen: owner has absolutely no interest in talking to you
Jen: if you like to order, go ahead
Jen: if not, we do not force you
Jen: you do not need to order.
Jen: however, the price now is what it is
vanessa: wow i will be sure to include this conversation in reviews for the web site
Jen: certianly
Jen: just from reviewing your old chats
Jen: i can tell you are NOT the type of customer we need.
Jen: no thx
Chat session has been terminated by the site operator.

HORRIBLE HORRIBLE COMPANY. THEY DONT CARE ABOUT YOU, YOU ARE JUST ANOTHER ORDER NUMBER TO THEM

ordered 3 6-tier cupcake stands from them cause my friends and i absolutely loved cupcake wars on tv and wanted to throw our own cupcake party. order arrived correct and i had the party i wanted. i'm still checking out their store for other nice items for the next party i throw.

I ordered 275 Chair covers from this company. They are NOT what is advertised on their website as "high quailty" and "extremely heavy". They DO have the WORST customer service I have ever encountered. Here is the discussion I just had with them:

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You are now chatting with 'Mike'

Mike: Thank you for contacting customer support. How may I help you today?

Lindsey: Hi Mike. UPS just dropped off my chair cover order. They are not of "high quailty fabric and heavy material". These are VERY thin.

Mike: for the price, these are high quality fabric.

Lindsey: I expected to open a box of heavy thick fabric chair covers.. not see through ones.

Lindsey: So, the fact that you advertise them being "heavy" is false then?

Lindsey: The website CLEARLY states: Note - High quality fabric used for this item. Weight on this is extremely heavy.

Mike: it is heavy. 100 of these about 50 lbs

Mike: these are heavy

Mike: compare with other, it's very good

Mike: perhaps you are expecting $30 chair covers.

Mike: unreasonable expectation.

Mike: nothing we can do.

Lindsey: Yeah 100 of them... of course. 100 pairs of polyester pants would be heavy as well!

Mike: yes, that is clearly stated. it's matter of opinion.

Mike: if you do not like it, feel free to return and buy $50 chair covers, those would be more suitable for your expectations.

Mike: we sell these same items to marriott, tropicana.

Mike: if these high standard hotels can use, the quality is perfectly fine

Mike: doesn't meet your expectation does not mean any issue with the product itself.

Lindsey: Wow you guys really do have the WORST customer service like all of your reviews say.

Mike: just your expectataion are not realistic for the price to begin with

Mike: Return for refund

Lindsey: I am just going by what is falsely advertised on your website.

Mike: for ridiculose customers. we have no interest in deal

Chat session has been terminated by the site operator.

This place was a TERRIABLE experience! They get 0 stars from me. I ordered ribbon for my wedding favors with our names and wedding date printed on them. The order was received and parts of letter were not printed correctly and it was clearly visible. I asked if they could re-print them or refund my monies. They offered me 20% off the total price and THAT WAS IT! After many online chats and a few emails with pictures of what they screwed up; they acknowledged the ribbon was not correct but still did not want to refund my money only 20%! They had the audacity to say I was unreasonable! So I had to write a formal letter threatening court, sent it certified, return receipt and the FULL refund was finally processed after a 3 week ordeal. DO NOT GET ANYTHING FROM A COMPANY THAT DOES NOT HAVE A PHONE NUMBER TO CALL!! The best thing I did was keep all the written/chat correspondance we had during this issue.

The only reason I gave this company 2 stars is because of their fast shipping and manager assistance AFTER my long drawn out dispute on the fact that they mailed me ORANGE silk roses when I requested PEACH. Funny thing is after receiving the package, and seeing that they were undoubtedly ORANGE, I went online to check the color peach that was listed & compare to what i had received. Mysteriously, the peach was no longer listed on the website. After contacting a customer service rep via live chat, I was advised that the color peach was out of stock. My assumption, the peach was out of stock when my order was placed, so I was instead shipped ORANGE, a color they thought could possibly be "passed off" for peach. smh. When speaking with the online rep, I explained that the mistake was made by the company and for that reason alone I should not be responsible for return shipping of the product. She humorously offered me the option of keeping the ORANGE roses (that were of no use to me) and receiving a 10% credit as well (what a joke, right?). She even went as far as explaining how the company had in fact, NOT made a mistake, but I should realize their orange and peach roses are just that "similar" to one another in color. The 10% she offered would have been a total of $3.70 being that my order total was only $37 and THAT'S only if they included the shipping cost in that percentage (which I highly doubt they would have). She had to be kidding, right? Anyway, I had to take it as far as contacting a manager via email, to be given a paid return label. I WILL be returning the roses and steering clear of efavormart.com from here on. BUYER BEWARE!

I used Efavor mart to buy little glass jars with personalized stickers that you put on the lid. They were absolutely adorable. Minor issue: my original order was placed, but the website told me it didn't process properly. I went back to the site the next day and re-ordered. Well, turns out the first order did go through and so I received twice what I needed. But they did a great job processing my return. We got personalized M&Ms which were cute too, although five pounds was not as much as I had envisioned. It filled about 20 of my little jars.

I ordered table clothes because it was cheaper then rental. Didnt have to have to leave a deposit and the quality of the table clothes are excellent.

The items from efavormart were fine, you just have to be concerned about the bate and switch they pull. If an item you order becomes back order they will switch it to something of their choice with no contacting the customer.

I purchased little tiffany blue favor boxes for my best friend's bridal shower. They arrived a week later like they said they would, and in great condition. For the price it was worth it.

I ordered candle favors from efavormart.com. They were cheap and we added a sticker with our names and date on the bottom of the candle (we got the labels from Michael's) In all we paid about 30 cents for each candle. The only problem was that the candle didn't stick to the votive holder so they had fallen out of the holders when the box arrived.

I also ordered table runners which I decided I didn't need anymore - I cancelled within 24 hours and got a full refund.

I read all the bad reviews and decided to purchase from this vendor because they had the best price. If you don't need to return anything, then you will be fine ordering from them. From what I have read and what I have experienced, it is exchanging merchandise and the return policies that are extremely outdated, inefficient and unfair - leading customers to feel ripped off.

My perception is that this company has no interest in having repeat customers.

I ordered tablecloths to start (and will not be placing any follow-up orders with them). I returned half of my order. I checked on the return after a week and they told me they had received it, but it would be 2-3 weeks to process a return.

Three weeks later, I only got a partial refund because of an extraordinarily high restocking fee. I have dealt with numerous other merchants for planning a wedding and no one charges a restocking fee, nor do they take longer than 3-4 days to process a return.

Other vendors, even if a bit more expensive, will make you feel better about spending your money with them.

I agree with Kerry, 2008...this place is a ripoff because in spite of cheaper prices, they cannot be contacted, ie, a real person or voice, or address!

our RED boxes were watermelon pink. the photo they showed was nice and clear RED. to return them was impossible, due to cost of shipping. Also the fact that one pkge was open (for us to FEEL THE PRODUCT) meant that we could
actually not return them.

always check for a return ADDRESS and/or PHONE NUMBER, before you
order anything! very frustrating.

I was a little bit hesitate to order from the site because some negative feedback posted, but I decided to give it a try (my order is small anyway: 30pk of 9' tulle circles).
Shipping is fast, reasonable priced (although I am still expecting free shipping ^_^)
Colour of tulle is comparable to website and of good quality!
Very satisfied.

i told myself that when i received my shipment and i liked it i would make sure to write reviews about this company. i put in my order and -then- decided to read reviews on the company, which i then saw they had some bad rap out there and i became really nervous...

but i was extremely happy with my products. my wedding colors are fuchsia pink and apple green, and i ordered the fuchsia pink and apple green table runners for the reception (AND at $2 something a piece, it was SO SO affordable, I'm having over 20 tables). the colors were exactly as they appeared from the web site. i will say the green was a little bit more faint of the color that is shown but not too bad, it will still work just fine. there was a little fraying on the ends of the table runners, but nothing a pair of sewing scissors can't snip off, plus they were so cheap what do you expect.

i also ordered their bubbles and they seem great. the tops are a little hard to get off but for a 24 pack for $5 you really can't beat it.

i'm really excited about my order, and it's was pretty fast, about 5-6 business days. no problems, loved the product. don't be scared by the bad reviews, BUT do be aware of their return policy, luckily i didnt run in to any problems but you never know! :) good luck!

I read over the reviews for this website and I thought it'd be a good idea to buy 1 of everything I wanted, to check out the quality. Looking at the website, I was amazed at the prices, so I thought it could be a "too good to be true." I checked out the quality and it was perfect! I then ordered everything else I needed. This website is amazing. I got 1,000 yards of tulle, 30 organza table runners (red, orange, yellow, green, blue, and purple)--the champagne color of yellow was definitely not yellow, so I got it from a different vendor--the same colors of rose petals, wedding bubbles, bells, mirrors, and a ton more. This website was exactly what I was looking for and it turned out to be awesome.

We ordered our personalized mnm's a month before and they looked very pretty with our little personalized heart containers. They had the colors we wanted and matched perfectly with our theme. I would advise ordering and having them delivered 2 weeks before the event, some of the mnms had like a gel like thing oozing out since we ordered them 1 month before.

This website has quality favors with great prices - the lowest prices I have seen while planning our wedding! I am very impressed!

Cute, great quality, looked just like the website!

I bought 2x2 boxes for my favors. They were very nice looking except that they were smaller than what I thought they would be. I received them really quick and I felt that efavormart had the best price for the boxes.

I ordered ribbons for favors. The printing on the ribbon was to be in all capital letters with a date. When the order was placed the requested printing fit in the block provided. When I received my order only the first letter of the printing was capitalized. When I inquired as to why this was done they responded that the printing would not fit in the space provided. I asked them why they did not contact me to see if there was an easy solution such as changing the printing of the date to 04/02/11 instead of writing it out as April 2, 2011. They instead chose to capitalize the first letter only and ship the ribbon out. I have sent numerous inquiries and they are not responding to my complaint. I have spent $126.00 on ribbon that I cannot use. I had to rush order the ribbon from another company.

Do not order from this company!!!!! Poor customer service!!!!

Just 15 min. ago I received my order. Just loved it. Ordered for –
A – Rose petal – Yellow / mint / periwinkle / pink/ hunter.
B – Chair cover – universal 25 pcs.
C – 25 satin White sash
D – Satin runner 25 pcs.
Well was not that big order. But each & every item is in great condition just as cute as it’s in web site . After receiving my order & I can blindly say anybody to try efavormart once.I am sure you will love them.
I liked there ITEMS , SHIPPING (only $4.95) , Great customer service .
Great Job, keep it up
Thank you efavormart.

Loved them ordered for Satin personalized bags .... perfectly fine ... Great job .
Keep it up. 5 Star

Was very scared before placing order online. But there customer service really mad it easy & simple, Thx for being there. Appreciated.

I just wanted to say "Thank You" for providing such a quality item! I
ordered the linens for my daughter's wedding reception and was a little
concerned they might not be up to standard. I've been burnt before by
poor quality internet orders, But the linens are awesome! They are
exactly what they appeared to be online and I also appreciate the way
you packaged them when sending via UPS. Tracking was also very helpful
as I am trying to eliminate as much stress as possible at this time.
Your site is now in my bookmarks for future reference!

They are a total rip-off! Do NOT buy from them!
I bought the tulle circles listed here: http://www.efavormart.com/tullecircle.aspx
The description of the ivory says.. well... ivory... I get the circles and here are the problems:
1. they're not ivory, they're white
2. they're very thin and spread, so when you take 1 tulle circle, you can barely see it
3. it's of VERY poor quality and probably wouldn't be able to hold 10 m&ms.
I also bought the calla lilies listed here:
http://www.efavormart.com/callelily-white-144pk.aspx
You can see that they look soft and ivory.
They're not!! They're a shiny white and they look VERY cheap.
I chatted with support and their answer is: too bad for you. You have to pay shipping and we don't refund shipping and handling. So conclusion: you pay $15 to get $25 back.
Terrible vendor, do NOT ever buy from them!!!

This was the very first place where I visited to find my wedding favors. My Mum selected it based on some good reviews that she had found on the internet. We are happy with what we get.

I just received my order today & i would like to share my experience with you fine peoples. I ordered some chair covers Personalized tags, & ribbons. Today i received the order within 8th day of ordering, all items are in perfect condition. Personalization done perfectly. Very happy with my items.
Thank you Efavormart, great deal.
Thanks & Regards
Sue Wood
THANK YOU