Elvis Limousine & Charters
Our wedding was October 10th, 2009 and the bitter taste is still in our mouths even after having just returned from a spectacular honeymoon in Cabo San Lucas.
The beginning of our nightmare was that our limo was a "no-show" on the most important day of our lives to this point. The pending nightmare is that I have had to become a dentist and pull teeth to get my refund from them. I have received not one apology from any of the people I have spoken with. I did not receive one phone call the day of my wedding notifying me of any delays or breakdowns. That said, when I checked my email the day after my wedding I had an email from Elvis stating the driver had tried calling me several times (not one call, missed call or voice mail) and was going to be very late. We had to call several people back from the reception to come pick us up while some people had to pay out of pocket to catch a cab. Needless to say my bridal party was all over the place and I was not able to take pictures with my groomsmen before the sun went down. Every time I look at pictures from this day forward I will be reminded of this nightmare because of the fact I have no pictures with my groomsmen.
I even tried calling my drive who proceeded to be rude and tell me he had been pulled from my route at the last minute and it wasn't his problem. He then turned his phone off after hanging up on me. Why was my driver pulled of our route? Why was I not notified of the change?
My wife and I had met with the owner, Tommy a year ago when we were deciding which limo company to go with and at that time Tommy had ranted and raved how his company was superior to the rest. How they were second to none. Well, they provided us with no service, their customer service is rude unsympathetic, unapologetic, irresponsible and unresponsive. Now that I have gone through this entire debacle, I am now entrenched in a battle to get the hard earned money I used to procure a service that was never provided.
Tommy could have called me to apologize or at least returned my several phone calls.
In my humble opinion, if a bride and groom are searching for a limo company and see 1 negative review out of 100 they will steer clear of this company. If they decide to go with this company then they're taking a gamble on a day when risks need to be hedged at all costs. Please do not take the risk and end up having your wedding day screwed up.
They do not deserve to be in business.
Driver was a bit shady, however he did show up on time and got us where we needed to go. We had the limo bus which was nice. Only complaints are the driver didnt have the champagne (included in package) chilled. He claimed there wasnt one and then suddenly "found it" in the front seat...hmmmmmm. Also, as soon as we boarded the bus he reminded me that I needed to give him gratuity that day (duhhhhh). Also decorations were not what we picked out. The owner, Tommy, was nice and worked with our budget.
Ok, to be honest, I found Elvis Limousine quite by accident. I happened to have gotten lost when leaving the ceremony site after meeting with the coordinator and was trying to find a music store nearby. I noticed their sign and realized we had not yet arranged the transportation for our wedding and figured I would stop in for information. It was a Saturday and they were technically closed; but the manager was there and even though they were closed he talked with me and gave me a folder full of information to take home so we could review it. A week later, I called them to see about arranging for transportation. I was all set to set up the wedding package, but as we were talking it became quite apparent to them that all we needed were to point-to-point trips and not a 3 hour package. The person I spoke with said he could save me some money by setting up the limo as two point-to-point trips. We got to select the limo we wanted (we went with the stretch Chrysler 300M) and they made note that it was for a wedding. Everything went smoothly. The limo showed up on schedule to pick-up the bride and bridal party and was very professional. At the end of the night, the limo was there on time and the chauffer had even set up a red carpet to come down and the arch to pass under. He congratulated us and took us to our hotel. I can not say enough how professional they were and how honest they were. They could have charged us for the 3 hour wedding package (of which we would only really have used 1 hour); but instead they sold us what we actually needed. That is what I call great customer service!