Evas bridal of Orland Park

I never leave reviews; however, making it a POINT to leave a review for Eva’s Bridal of Orland Park! BRIDE PLEASE BEWARE--- I ordered my Maggie Sottero dress in FEB. for my wedding 11 months away, I originally was told 4 months to expect the dress and will have latest July. I called in July, no dress, and it should be in August now. August came and went; I called again and they told me there is a ‘shortage overseas of labor’ and dress is now promised in Sept. I call again in Sept. to make sure and had to wait for a call back, no call back was ever made. Again, I call a week later to follow up on the last phone call and the status of my dress since it was going to be in the beginning of Sept., the owner tells me it will be here end of September now that they don’t like to hold inventory there. WHAT THE HECK!? I called END OF SEPT and speak with Hela (the owner), I was screened by the receptionist and she was with a client and will call me back, 2 hours go by and no call back!!- I call to speak with her again using a false name and put through right away- unbelievable! Let her know my frustrations and I haven’t received communication, had 3 promised shipment dates, numerous phone calls I HAD to make.

She pointed the finger saying no one ever promised me 3 different shipment dates, I conveyed I ordered my dress over 8 months ago, where the F is it?? She said she will look into and when I asked for all this frustration is there anything that is going to be done? Her exact words- “Well what do you want? If you don’t get your dress I’ll give you your money back!”.. Worst thing you can say to bride who has been waiting on her Maggie dress for over 8 months with no time to get another Maggie made from elsewhere!! I told her to read her reviews so many other brides had the same issue as me. And the most frustrating part of my wedding planning is waiting for my dress, she had no remorse! She said she will call me tomorrow and let me know where it’s at it shows shipped in her system and Maggie was closed for the day to verify. The next day I AGAIN called her and she told me it will be here LATEST next week, which is beginning of October! I went on FB and put a message out there to Maggie Sottero, had a response back within the hour someone would contact me. Spoke with customer care at Maggie and she said dress was dock (fww, some relief) if I don’t hear back from Eva’s by next week Wednesday to call MS back. Here we are WED no call at all from Eva’s!! Called the manufacture back she had to look me up again and said I have no idea why they haven’t contacted you, I will call them and call you back. It will be there tomorrow.. well FINALLY got a call back from Eva’s dress was in. They made sure to pound into my head at least 3 times the balance needs to be paid in CASH only, do you really wonder why?

AWFUL Communication AWFUL Customer Service.. The worst part of my wedding planning is this place!

The only good thing I can say about this store is that they have a beautiful selection. Other than that, their customer service SUCKS! I personally did not have an issue with my dress, but I also ordered mine 10 mos before my wedding. If you want your dress from there, you have to do this b/c there are horrible reviews regarding when they get their shipments in. On average the dresses came 2 wks to 4 wks after they estimated they would. I understand this and won't count it against them. But their front desk staff is so rude and the receptionist for the alterations is an idiot. I heard wonderful things about their alterations dept but she actually screwed up on my alterations and it had to be redone. I just wouldn't go there again. Big regret...Oh! And don't get your veil from there or any other bridal shop. Go on Etsy. Much cheaper

I ordered my dress a rush order... they told me it would be there in July & then August & then the middle of August... finally the end of August it was there. However I had to call every week during August & somehow it was there the week before... but they forgot to tell me. (Or couldn't find it - they couldn't agree). I'm not sure if this was their fault or the manufacturer... but the communication was horrible.The alterations were fine - they rushed that part for me so I could have the dress in time for my wedding in the middle of Sept.

I got my dress from Eva's because they carried the designer I was looking for. I knew what dresses I wanted to try on and the selection process went pretty smoothly. However, when my girls went to try on bridesmaid dresses, they couldn't find one of the dresses we were looking for. My fittings went pretty smoothly although my bustle ended up breaking in 3 different places until eventually my entire train fell down and I had to just deal with it during dancing. My bridesmaids had a few issues with alterations including one who after 3 attempts, had a dress that still didn't fit quite right. The girls there were very friendly on most occasions though.

The picking of the dress was the only time I had any help. My overall expierence was HORRIBLE!! It took over a year to get my dress in that I made DRASTIC changes to. Then when I called them a number of times to find out where my dress was, they said they would call me back. They never call back, I ALWAYS had to call them. Then they kept telling me my dress was in California and it would be here in a week. 3 weeks later it finally arrived. The dress was perfect but I would NEVER deal with them again, nor are any of my girlfriends. Plus, their store needs some serious updating.

"F" That's the rating that Eva's has with the Better Business Bureau. So why are they still in business? I suppose because unsuspecting brides like me don't know this!Ordering my dress from Eva's was the worst experience of my entire wedding. When I went in to try on the dress everyone was nice and helpful. When I placed the order I was told to allow 18 weeks to receive the dress. 22 weeks later I called, (for the first time), to find out the ETA on the gown. The lady I spoke with was rude but I gave her the benefit of the doubt and figured she was having a bad day. She promised me a call back the next day after they "contacted the manufacturer". Well, that call never came...neither did all the other return calls I was promised. I couldn't get a simple phone call, let alone a straight answer about my dress.It was so bad, we had to threaten to file a report with the Attorney General for deceptive business practices just to get the owner's attention & possibly get an answer. She came out of the back room to inform us that the dress had been shipped and was on it's way! Yay! Well, when asked for the shipping number & name of the company shipping it she could not produce either & disappeared for about ten more minutes. She reappeared and claimed she made a mistake and the dress would be shipped the following day...they will say anything just to shut you up & get rid of you. The only nice thing I can say is that when the dress finally did arrive it was the correct style and size I ordered.When I went to pick it up none of the associates assisted me in trying it on. When asked if I was leaving it there for alterations I didn't walk--I RAN out of there with the dress. After all the lies and aggravation did they honestly believe I would risk leaving my dress there?! Also, FYI: When you pick up your dress the remaining balance must be paid in CASH only, even though it does not state that anywhere on the Final Bill of Sale. Unless you want the stress, aggravation and ambivalence during the most important time of your life I'd steer clear of Eva's.

I had such a wonderful experience at Eva's of Orland Park. Hala and her staff were incredible! We found both my wedding dress (Casablanca) and my mom's dress (Bill Levkoff) after going to several other bridal salons. Leah and Linda helped us go through dozens of gowns - and were incredibly patient going back and forth getting gowns to try on. When the "one" was found, we were then in the capable hands of Kay in the alterations department. I ended up having three fittings because of significant weight loss, but in the end, the dress fit beautifully and was absolutely perfect. She even put tiny little beads on the back of my dress to help my Maid of Honor figure out where to put the loops for the bustle of my dress. Little touches like that show their expertise and attention to detail! My dress was ordered in December for an October wedding and arrived in June - several weeks early! Please do stop here and let the ladies help you find a dress that will make your husband to be's heart skip a beat! :)

My consultant Judy was very nice to me. It was a huge mistake with one my bridesmaid dresses and it didnt take a lot to get it fixed but it was a problem. It took a long time to get the dresses back in, where other locations is not that long. Alterations Kay was very nice and she did a great job on my dress and with all the other drama with her made everything better.

Eva's did a great job in providing my dress. I only bought my wedding dress from then and did not have my bridal party there. They listened to what type of dress I wanted and brought me a very nice variety until I found the one I wanted. It only cost about 880 dollars and everyone at my wedding thought my dress was much more expensive than that. I ordered my dress in late October and received it in mid April. My wedding was May 15. So the only bad thing was that when I tried to contact about my dress there was a little confusion and then finally got back to me a few days later to say my dress arrived. Other than that the seamstress did a wonderful job and everyone thought I looked beautiful which is the most important part.

Beautiful and elegant dresses, but if you're on a budget go to David's Bridal instead. The bridal dresses at Eva's are very elaborate, detailed and extensive, definitely appropriate for women who want a fairy tale wedding. Very difficult to move around in these dresses, definitely need a spare dress for the reception if that's within your budget. If you have a beach and relaxed setting for a wedding, this may not be your place to find the dream dress.

My wedding dress turned out great and the alterations were perfect.

I used Evas in Orland becuase they are close to where I live. I did find very beautiful dresses in my price range.The sales ladies were nice & helpful.They were flexible in getting my dress altered in the time I needed - so that was a bonus.I was pleased with how my dress looked for the day of my wedding.

Price was good. Loved my dress. Could of been more customer friendly

Linda, my bridal consultant, was very patient as I really was not sure what kind of dress I wanted. It is a full service salon so they bring dresses to you that they think you will like based on what you are looking for. She brought out what seemed like hundreds dresses, her patience never faltering.When you purchase the dress, they charged alterations at the same time. When my dress finally came in, we had to pay the remainder of the balance before I could even look at my dress. They charged the full amount of alterations not even knowing what alterations I would need saying that money would be refunded if my needed alterations were less than what was charged.Once my final fitting had been completed and I was set to take the dress home, they misplaced my dress initially. I guess they were trying to rattle the bride just days before the wedding. Then when they located my dress, they were going to send me out with the dress in just a clear lightweight plastic bag. When I asked for a heavier plastic garment bag, they said they did not have one. When I put up a fuss that the groom would see the dress, they somehow managed to find one for me. All in all, my dress was beautiful and I did feel like a princess on my wedding day. My bridal consultant and seamstress were excellent, but the rest of the office staff brings my overall rating down substantially.

great service! beautiful dresses!

Eva's Bridal was not my favorite place. The attendant was very pushy for a sale, that was a big turn off. No huge discount for lots of bridesmaid dresses.

After having a not so great experience at Eva's in Oak Lawn, I ventured over to Orland Park and was much, much happier with the service I received and the price I got on my dress. It was even cheaper than anywhere I could find it online. The dress came in on time without any issues and Leah was friendly and easy to work with. Alterations were a bit pricey for what I needed done though, so I took the dress elsewhere to have them completed (and I am glad I did seeing as how this is where most of the bad reviews on this place tend to stem from).

I had an overall positive experience. I loved my dress! The alterations were high priced, so I went elsewhere. She brought down the price of my dress, but I probably could have found a better deal on it. Overall I had a good experience.

I asked them for a specific style for my wedding dress and they did provide me with that princess diana kind dress I always wanted.

I had picked out my dress a year before the wedding. they said it would ship from Spain so i wouldn't not see it till April or may. they gave me an earlier wedding date on the order slip then what my real wedding day was by 3 months.i found this great dress I was about 180 pounds.I had to have some surgery and i have my mouth wired shut for 9 weeks. i order side 16 dress. they had to take it in to size 10-12i was 140 when they had me come in for my first fitting.they did such a great jobSince the dress had to be torn apart and put back they made sure i was happy with everything.from the smallest details.they let me come back every time i felt like something was not rightthey were fantastic. i have read all the bad reviews but they really made me feel like a princess in that dress.

The lady at the shop stayed with me until I found the perfect dress. We were there until almost 10 at night. My dress bottom did come in wrong not sure whos at fault for that. Also they claimed to have called me and said my dress was in but I never had recieved a phone call. A bit overpriced.

I ordered my wedding dress and tiara from Eva's. Everything went smoothly with my Watters dress. I had moved to colorado, so my dress was shipped out to colorado. It only took about two months for me to get the dress. After not getting my tiara for several months, I called to check my order. I was told that it came with my dress, and I had to explain that it did not. Eva's had to re-order it (or order it for the first time?).

The dresses there are wonderful and they are willing to adjust prices to fit your budget. I would recomend that you get your dress altered elsewhere. They were a nightmare. They didn't alter my dress completely so I kept stepping on teh front of my dress all night which caused the front hem to come undone.

They are a tiny little shop that I otherwise would probably have never stepped foot in if I judged by the outside. I received an advertisement for a trunk show there, so I took the 1 hour drive to get down there because none of the nearby salons had "that" dress. The workers were kind and asked what type of dress I was looking for, and what I wasn't looking for. I chose a few for myself, and every single dress has this great full quality about them. I was just about to give up until the worker said she had a few dresses she'd like me to try on, and there may be a few things I don't like about it, but she'd like to see how they looked on me. So, I went ahead and tried them on, and there it was! That magical moment, and I knew. My sister was kind enough to haggle a lot for me, and we got it into a price range that I could barely afford. (My sister is a beast with these things) They were not happy with us, but I'm still extremely happy I got the dress. :)

Eva's was the most professional dress vendor that had the dress i was looking for. It was a little more expensive than I had hoped, and took longer than planned, but their knowledge and enthusiasm made up for it. I also got all of my bridesmaids dresses here.

I absolutely loved my dress and my bridesmaid dresses. The dress I picked out was in a catalog and when I went there, they did not have it in stock. My sales lady knew I absolutely loved the dress and contacted the manufacturer. They said it was a special dress that was only seen in their trunk shows which travel across the country. She was able to get the dress for a 2 week viewing for me! 15 days later, I had the sample of my wedding dress in the store! Everything went perfect with them and I could not ask for anything better! All the dresses came in when they said they would, the sizing was great and we all looked wonderful!!!

First dress I tried on was the one. I showed my sales attendant different pictures of gowns. I wasn't sure what would look right on me. You know how we brides get self conscious because we want to look our best. I'm a curvy woman and wasn't happy with how other dresses looked on me in previous shops. She picked a silhouette that fit me right on. She was very helpful and professional. I would recommend this store to anyone, not just for bridal gowns. My only issue was that the tailoring was a bit pricey.

They told me to order a smaller size and it was too small when it came in so it had to be let out- which cost me $$ in alterations. They told me the wrong price for alterations THREEE times and ended up costing $190 than I thought it would. Not happy. I hated dealing with them, they never seemed to know what was going on.

It wasn't the greatest experience. The alterations department was horrible. My dress was the only bad memory of my wedding day.

They were a little pricier than some other stores,but they have great dresses and excellend service. Their seamstresses are also excellent. I got my wedding dress, 2 flower girl dresses, and 12 bridesmaid dresses

very rude people, when you walk in you receive no welcome. they are just there for the money and make that quite obvious. i believe they had a change in owners when i went there, becasue there were newer people in there and certainly acted like they were the owners, with no respect for customers.

I found a dress I liked within my budget there. They have a pretty good selection of both bridal and bridesmaid dresses. However, the customer service there is definitely lacking. There were times when I would walk in and no one at the front desk would acknowledge me for several minutes. Also, don't waste money on the accessories there. They are ridiculously priced.

I bought and ordered my dress the minute I fell in love with it! Their selection is good. When I was told my dress was in, it was completely the wrong dress! They offered free alterations or 20% off. I took the free alterations(thank goodness) when the dress finally came in, it was the wrong size! They told me to order a size 8 because I could always take it in( I am a size 6). The dress came in a size 10!! Needless to say, I had alterations multiple times!

The only person on the staff that was friendly was my bridal consultant. The rest of the staff was rude and very unprofessional. My very first visit, they didn't have my appointment written down. The receptionist is a total B***H. She gave my mother and I attitude when we said something about it being too warm... who want to try dresses on when you're sweating? My dress took a long time to come in, which I expected, but no one called me when it came in. I called to ask about it and was told it was already there. When I came in for my first fitting, after the receptionist ignored us for 5 or 10 minutes, I was put in a room with my dress and was waiting for about a half an hour for the seamstress to finish with someone else. When my mom finally went and tracked her down she said no one even told her that I was there waiting for her. The alterations were done correctly and very quickly but were expensive.

I had ordered a dress online. Huge mistake. We had called another Bridal Shop which we had to make an appt. To kill time we swung into Eva's on the way. They were able to take care of me. I tried on about 3 dresses and found the one I loved. It was beautiful. It was off the rack so they knocked a couple hundred off the price which was made up in alterations. Under $1000.00 Beautiful dress. I was travelling so they wrapped it up very well for me. Next to no wrinkles when we reached our destination. Told us how to shower steam the wrinkles right out. Very satisfied.

My wedding gown was exactly what I wanted so I had to order from Eva's here. The service was terrible. I've dealt with them for three different weddings and it was the same each time. They aren't professional, and they're very opinionated. Even alterations were terrible and weren't completed until the day before the wedding. This happened with both my wedding as well as my sisters bridesmaid dresses from here. I wouldn't recommend them.

My mom and I both got our dresses here and both loved them. I was living in Westland when I found my dress but moved to the Flint area before I got married, and I still ordered my dress at Eva's, the gals were great!!!! They had my dress fitted in only 2 fittings as I had such a long way to drive and I picked it up on a third trip.

The only reason I chose this particular store was because they had a sample of the dress I really wanted, so I could try it on. Their prices were also better than most other stores I've been to, although that wasn't my primary concern.They do let you take your time and make sure you find the perfect dress and the ordering process was easy. However, once the dress came, I was a bit disappointed, since they didn't make it hollow to hem (the design on the dress went all the way down, though it was way too long for me and I had to have it shortened) and it was a bit tight on the top. I did do my alterations somewhere else because of that. The seamstess there had to cut through part of the design on my dress to make it shorter, but it ended up looking really nice anyway.My advice is go there to try dresses, as they have great selection, but I would order your dress someplace else.