Flowers In Bloom

We met Flowers in Bloom at a bridal show and then visited their store for the initial consultation. I brought pictures of what I wanted and mentioned that I didn't want rose, but wanted various other types of flowers and they said no problem, we even went as far as sharing pictures and the person bringing out live flowers I liked. When I received a copy of the descriptions for the bouquets and flowers it didn't at all match with what we had talked about, which should've been the first flag. We met three weeks prior to my wedding date to finalize the flowers and again I mentioned my concerns, NO ROSES, but we started to talk about my bouquet she mentioned how beautiful they'd look and I hesitated but thought, ok maybe a few, but to my horror my bouquest was a ball of ROSES with a few of my favorite flowers sprinkled in between, not at all what I wanted since I had not only voiced but brought pictures of the cascading arrangement I wanted! While my guests liked the center pieces I was even more disappointed, we had talked about one thing and they had a HUGE stargazer and very little filler, the stargazer wasn't a flower I had even mentioned! I'd strongly recommend having a center piece made up prior to your event just so you can make sure it's what you want. Also, I wanted hydrangeas on my cake and once again i had some BIG ugly not-want-I-wanted stargazers!
very disappointed to say the least.