French Novelty

The FN Team saved me. I found them last minute after another company messed up my dress situation. They worked with me via phone, FaceTime with my mother and even overnights swatches to me so I could see the materials and colors last minute. They ordered my dresses for me and were so professional and helpful. They have a huge selection and are extremely reliable and flexible. I would recommend them to anyone looking for beautiful bridesmaids dresses and should have ended up going with the from the start!

I would recommend French Novelty Formal Wear-they were very efficient, prompt, good prices and easy to deal with. I was leery on purchasing onling but this company was wonderful with their great overall customer service. Definitely great value for your money!
Deb

I am in Australia and was apprehensive about ordering online for my daughters flowergirl dresses for my sister's upcoming wedding. However I liked the professional look of French Novelty's website and the fact that they were in the US and had very good reviews (I had heard nightmare stories of cheap dresses made in China which put me off buying from any website that was Chinese). We made our order mid June and received the two dresses (beautiful I might add) at the end of August. The estimated date was the first week of September since the dresses were made especially for us. I am very happy with the dresses and our little girls will look beautiful for their aunt's wedding. Thank you French Novelty for giving us a positive experience in buying formal dresses online, I highly recommend you and the postage wasn't too expensive either!

The ladies at French novelty were so helpful. I got all of my bridesmaids Bari Jay dresses from here and never set foot in the store, their online ordering makes it so easy and they were so much cheaper than any of my local shops and had free shipping it was worth all of the phone calls :-)

I ordered a bridesmaid dress for my daughter and saved $75 on what the other bridesmaids paid from a local store. French Novelty kept me informed of the order process and delivery. It came before the date they had given me. Perfect fit and grea dress, thank you

We ordered bridesmaid dresses from this site and COMPLETELY DISSAPOINTED with ALL of the dresses. Their sizing chart is ABSOLUTELY INACCURATE, we selected a size smaller than what their sizing chart suggested we needed based on our measurements and the dresses were GIGANTIC! I can't imagine if we would have selected the "appropriate" size according to their chart or even if we went for a bigger size as they suggest on the site.

Their disclaimer says that most people will require some sort of alteration, but all of these dresses require a considerable amount of alterations in order to try to make them work. In addition, the details on the dresses are completely different than what they advertise on their website. The flower details from one of the dresses were about half of the size shown on the photos, plus the beading on the other dresses looked terrible and poorly executed.

We were really looking forward to getting our dresses and trying them on, this is such an important part of my sister's wedding. We spent so much time and effort researching, and ended up choosing this site because it seemed trustworthy. I can't even explain the look of disappointment on my sister's face when we tried on the dresses, that's the last thing you want to see in a bride. It's a total waste of money and she now feels responsible for us having to incur into this expense and we now have to buy another set of new dresses somewhere else.

I do have to give them credit for their customer service though, all the people I spoke on the phone were always very friendly and considerate,
but that won't get us our money back for such crappy products that don't live up their customer service.

We have 3 more weddings coming up within the next 2 years and at least we now know that we're NOT getting our bridesmaids dresses from them. Complete disappointment from French Novelty.

They need to be more honest with the information they post on their website and really need to review their sizing charts, I wouldn't want to see someone else go through this.

UPDATE (JULY 30, 2012)
I had sent an email to French Novelty expressing my concerns regarding these dresses without expecting anything in return since they have a no return policy, however I was pleasantly surprised when both French Novelty and the dress designer company Bari Jay both got in contact with me right away.

They looked into our issue right away and have been very helpful since. They advised us that they would look into their quality control to see what could have failed and without hesitation offered to make a new rush order for the dresses so that we could get them on time for the wedding. As for their sizing chart, the designer advised us that the criteria they use is standard across the industry.

Our experience with this vendor took a 180 degree turn from terrible to terrific and we are now waiting to receive our new dresses.

As I mentioned before, their customer service is exceptional, so if you ever have any issues you can have the peace of mind that they will do their best to work it out with their clients in order to make their shopping experience a...

Dress fit perfectly – was beautifully made – was exquisite at my son’s wedding and I received numerous compliments on it even from people at the hotel when I walked through the lobby. Awesome experience!!

Only concern: I kept catching the fabric/lace on my husband’s suit buttons and this put us in some awkward looking positions trying to extricate myself from him. LOL

Taking a chance on a NON-RETURNABLE Mother of The Bride dress was certainly a leap of faith for me. I was fortunate enough to have a local retailer near by to see the line in person and to "somewhat" try it on. But finding the SoulMates line on-line at French Novelty allowed me to not only get the dress I wanted, but saved me over $200. Communication via email was answered in a timely fashion and my dress was on my door step in 10 days...Locally I was told to allow 4-6 weeks!!

French Novelty provided me better-than-expected personal online attention and service before, during & after my purchase. Exceptional experience that reduced my stress while shopping for a mother-of-the-bride dress.

Franch Novelity were great. My Ben Marc suit is just beautiful and
arrived in Australia only 2 weeks after I ordered. The postage costs to Australia were great......I highly recommend French Novelty.

I bought a Mother-of-the-Bride Soulmates outfit for my daughter's wedding from French Novelty and it was beautifully made and looking stunning (I'm told!). I haven't received so many compliments about an outfit since my own wedding 26 years ago. I am normally a medium but bought a small after checking the measurements and it was a great fit. French Novelty were very helpful and friendly to deal with.

I ordered a beautiful bridesmaid dress for my friend's wedding. Everyone at French Novelty was so helpful. They were always available to answer questions and communicative every step of the way. They went above and beyond to help the bride find dresses that were perfect for all of her girls. I would definitely recommend French Novelty to future brides!

I was very dissatisfied with this vendor. My in-store experience was less than satisfactory. The workers there were very pushy and weren't knowledgeable about their own dresses. I felt like they wanted me to just hurry up and pick a dress or leave. The woman helping me insisted on me trying on certain dresses even after I repeatedly told her that I was not interested in those styles. It seemed more important to them to make a sale than to make sure I was happy with my purchase. I will not be returning to this store ever again.

I was somewhat apprehensive ordering from overseas as I am from Australia. I read the reviews about French Novelty which were very positive so decided to take the risk. I ordered a dress for my daughter's Year 10 formal. I took her measurements a few times before I chose sizing. The dress arrived on time and fitted her like a glove, only requiring an adjustment to the halter strap length. I was happy, daughter was ecstatic and felt like a princess on the day. My daughter has her Year 12 formal at the end of this year, and she has found the dress on the French Novelty website. Will not hesitate to order from them again.

we ordered bridesmaid dresses from french novelty for my wedding, and my bridesmaids looked PERFECT! the ordering was so smooth and the dresses arrived with plenty of time before my wedding. wonderful store, wonderful company.

I found the perfect dress within minutes!!!! It was such an easy painless experience! I showed them a few pictures for inspiration and they gave me exactly what I wanted at a reasonable price.

French Novelty was great. This is where my mom got her mother-of-the-bride dress which looked absolutely amazing. Priced very reasonable as well.

I ordered my bridesmaid's dress for a wedding that I was in recently from French Novelty. The dress was less expensive than in retail stores, arrived very promptly, and was exactly as requested. I also liked that I could pay half when I ordered the dress and the balance once the dress was ready to be shipped. Should I need another formal gown, I will definitely consider using French Novelty again.