Garden City Bake Choppe

Our wedding cake was the second one we've gotten from them, and they were both amazing. The customer service however is pretty awkward. Whenever I go in there, I never really feel like the people know what they are doing. I get a lot of um's, ah's, no one seems confident in their answers to my questions. I sort of feel like I have mistakenly walked into a tire shop, asking for a wedding cake.

I had to go in several times to get the order complete, they were a little unorganized and did not really tell me everything they needed to complete the order. I went in what I though was the last time expecting to just need to give our final decision on the cake flavors, and turns out they really knew nothing about what I wanted aside from it being a two tier square cake. They also had difficulty finding the sheet cake order that was supposed to go with the wedding cake order.

The cake turned out perfect and tasted delicious, but I really hate dealing with inexperienced sales people who do not seem confident on what they are doing. I was clueless about ordering a wedding cake, so I'd prefer to deal with someone who can sit down and tell me everything I need to know, not seem like they are just as clueless as I am. Also I don't like that in the 4 times I went in (all in a two week period) there was always someone new to help me....how many different people work there?

Though when I went in for the tasting, I was really pleased that they boxed it up for me to take home since my now husband could not get there in time before closing. Also, I called to see if cake tasting went until close that day, and when I got there she already had the cake all cut for me, since she assumed I was on my way. That was much appreciated since I was in a hurry that day, and it saved me time. I did not get her name, but bravo to her, that's the best customer service I have experienced there.