I sincerely regret choosing this company for my wedding day transportation. When the driver didn't show up at the planned time, we called the company and was told that the driver was right around the corner. Half an hour later, the trolley was still not there. After we asked exactly where he was, it turns out that he was over 10 miles away in rush hour traffic, so we had to find our own transportation to the venue. After the ceremony, I(the bride) had to wake up the driver to allow the wedding party into the trolley. The driver was completely rude and unapologetic. He attempted to bum cigarettes from the wedding party, refused to play the radio and argued about going to the places we had chosen for wedding pictures.
This was the vendor at my wedding that was easiest to work with! They were very nice and they always sent me a new contract when I wanted to make changes! We rented a 22 passenger VIP party bus and it was great! Plenty of room, we were allowed to bring drinks and food, and it was clean! We also got a free get-a-way car at the end of the night. The driver was there early and made contact with us when he got there and I felt very safe during the drive. Great vendor!!
We used both a Bus and a limo and both drivers were great and responsive. The cars were perfectly clean and i would use this company again.
We had the cutest trolley to take my wedding party around on the big day. They were early, which can always be stressful, and were beyond accomodating with the places we wanted to go. They supplied us with a getaway car at the end of the night and the driver was absolutely amazing!
I unfortunately cannot say anything positive just yet. Our driver got in a small fender bender which delayed us for 45 minutes because he needed to wait for the police. Now, accidents happen and I am definitely NOT mad that he got into an accident. What upset me is that neither me nor my fiance now husband received a call that we needed to wait or we would be delayed and I came down in my dress with 100* heat having to be told that I could wait on the bus or inside. And we couldn't leave yet.
Now, funny story here...our engagement bus had the same problem! (different company...) And for that we were compensated for two free hours and given an upgraded bus immediately which replaced the original.
I had expected GEM to send an immediate replacement to get us to the ceremony on time but NO we had to wait for our assigned bus to finish getting paperwork filled out.
So, the bus sat - ON - for 45 minutes with no on in it. The moment I step on the bus it feels like a sauna. The air conditioning was barely working. We had to pack 25 people on a 28 seated with barely any air and there was a heat advisory that day!! We were told that the AC wasn't helping because it was so hot out... I would have believed it had we not run into another GEM bus while we were out getting pictures and not only was their bus nicer (no scratch marks outside or on the sides - not even where that day's accident happened...) but their AC was on FULL BLAST.
We're trying to get reimbursed. But so far all we've been offered is a three hour limo ride and two hours reimbursement. I'm from out of town so the free limo ride won't help... with those many problems I'd do all I could to appease a customer. But they haven't seemed to want to do that just yet...
My mom saw an add in the paper for GEM and we decided to go with it and I'm glad we did. We had a fantastic driver who knew the best ways to get to all our numerous stops. The bus was big and just enough room for our large wedding party. It was comfortable and had great music for us to jam to during our rides. This was a great deal for what we paid!! Definately worth it!
The driver was very nice and accommodating. Since my grandmother was sick and wasn’t able to make the wedding, we decided to make an unscheduled stop at her house on our way to pictures. The driver was accommodating and took us wherever we needed to go.