Geoffrey's Diamonds

As soon as you step in the door, one of the people who works at Geoffrey's immediately slips off your ring and polishes it! It doesn't even matter if you bought your ring there or not. I love it!

Their customer service (particularly Stephen who usually helps us) is just generally outstanding. I went in needing a jewelry appraisal for a ring I didn't buy there. They ended up providing it to me for free (possibly by accident but they couldn't be nicer). I told them my insurance might require a jeweler to check my ring once a year to make sure the prongs and everything was in order. They said they'd be happy to do it for free.

I also asked them about rhodium plating my ring, since my white gold ring is looking less platinum and more gold. I was told that the rhodium will wear off within a year and although they could do the plating if I wanted it, they recommended letting the ring age. What nice honest advice! They were the first place we went to when it was time to buy wedding bands. It's the kind of place I want to bring my business to.

In my life, I have dealt with thousands of businesses, big and small. I can honestly tell you this: I have never in my LIFE had such a wonderful experience purchasing something. If I could give them 500,000 stars, I would--honestly. This business does not even compare to anywhere else I've been, jewelry store or otherwise. They are FANTASTIC.

I found Geoffrey's through Yelp. I needed a local jeweler to look at my engagement ring, which my fiancee and I purchased from a jeweler in Oregon. The ring had been majorly screwed up by the other jeweler, and I needed a second opinion about how to deal with the situation. I drove all the way to San Carlos from Oakland, just because of the great reviews they had, and it was totally worth it. Geoffrey and Andy spent 45 minutes inspecting my ring and educating me about what the other jeweler had done and how the ring should be properly repaired. They didn't stand to make a cent off of me at that point, but they were kind enough to spend nearly an hour with me, just to help. I really felt (feel) like they cared about me and the horrible experience I had, and I really felt like they wanted to make it better in any way they could.

We ended up getting a refund on that ring, and when it came time to buy another one, we went straight back to Geoffrey's. I was seriously scarred by the previous experience with the other jeweler (they messed up the ring FIVE TIMES), so I was feeling a little apprehensive. Geoffrey and Andy were so understanding, and did their absolute best to make this experience a great one. Over the course of four or five appointments, they helped me design a custom ring for a VERY reasonable price. In the grand scheme of things, we didn't spend that much money at Geoffrey's (I had an heirloom diamond and just needed a setting), but they spent hours with us. They made me feel special every time I walked into that store--everyone knew my name and everyone was smiling. They were excited about my ring, which in turn got me really excited.

The custom ring process was really fun and interesting: I brought in some designs I liked, which I had printed off the internet. Andy, Geoffrey and I discussed what I liked about each one and came up with a general idea of what I was looking for. Geoffrey then drew out a picture of what I wanted. When I approved it, he made a wax mold of the ring...and when I approved that, they made my ring.

When we went to pick up the ring, Geoffrey was so amazing and understanding. I wanted to change a small thing about the ring, and they did it right there in the store in less than an hour. In addition to the ring, they gave us a polishing cloth, cleaning solution, and a little complimentary pocket knife for my fiancee. I'm a sucker for details, and I really liked the box they gave me for my ring, too. :) Their quality is impeccable, and so is their service. I also genuinely TRUST them--and for a person that isn't particularly trusting (especially with her grandmother's 72-year old heirloom diamond!), that's saying a lot. I would never go anywhere else, and I mean that. I drive 40 minutes to get to the store every time I go in there, and it is ALWAYS worth it.

I am absolutely thrilled with my engagement ring. The experience with the first jeweler was really bad. REALLY bad. But it led me to Geoffrey's. And you know what? The four months of hell with the other jeweler was worth it, because Geoffrey, Andy and all the other wonderful women at the store made up for it in a BIG way.

Thank you SO much, Geoffrey. You've made me SO HAPPY and so emotional that I get teary every time I think of you and this experience. I would recommend Geoffrey's Diamonds and Goldsmith to anyone and everyone. I've never had a better experience anywhere.