Helzberg Diamonds

I have had a string of horrible experiences with Helzberg in Eastridge and Valley Fair malls. Both my original and upgraded ring were purchased here and we've had problem after problem with the store. I can't say for sure why our purchase never seems to show up on their computer screen - maybe they have the name typed in wrong? But its an issue that never seems to get resolved... every.single.time.
We purchased our extended warranty after the purchase itself and after the orginal warranty expired and since we dont carry (and cant seem to find) the small paper card that proves it, we're in limbo. The store's computer systems are horrible - apparently there is no way to prove that we paid for a warranty. Now my white gold ring is turning yellow and there is no way they will clean it...
Just typing a review is upsetting. Definitely not going to make any more purchases here.

I loved the rings we picked out at Helzberg. They are beautiful!! The service there is exceptional. You can try on as many rings as you like. They clean my rings with no charge whenever I happen to be in the mall. They offer a lifetime warrenty on all of the jewelry. I had my rings soldered together just recently and they came back really nice. I have also bought other jewelry there now based on my experience.

We purchased our rings from Helzberg and love them. They are great quality for a decent price.

I absolutely love my ring, it gets a lot of attention. I also like the diamond is guaranteed for life and they offer great care plans to maintain my ring.

Beautiful rings at a great price. Limited but quality selection of rings. I'm glad we got the lifetime warranty on my ring in particular. They replace lost diamonds at no cost! :)